Worldstrides

Dear Ms. [redacted], Thank you for contacting WorldStrides regarding your son's account. I...

am glad you were able to speak directly with our Customer Service Manager, Cindy S[redacted]. I was pleased to hear we were able to work together to help clear up any confusion regarding the account. I hope that [redacted] is able to travel with WorldStrides in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. Sincerely, Jessica S[redacted] VP Customer Service

Dear Ms. [redacted], Thank you for contacting WorldStrides regarding your daughter's accounts. Upon review of the account it does appear that a $120 small group fee was assessed due to the...

minimum number of travelers for the group not being met. When it was identified that the group would be smaller than planned we worked with the Program Leader on options for the group and it was ultimately decided that an additional fee per traveler was preferable to combining with another group. To help reduce the cost of this fee, since the minimum number of travelers was not met, we also worked with the Program Leader to remove 3 scheduled lunches, but all dinners and breakfast were still covered in the cost of the program. Although, all of these decisions were made in partnership with the Program Leader it appears that this additional fee was not communicated to the individual participants until after the trip had departed. The potential of having a small group fee is outlined in our Terms & Conditions (below), but for your group there was an opportunity for improved communication regarding this fee . Price Adjustments: The price quoted is based upon a minimum number of travelers, the content of the program as outlined in your trip information letter and the date of your registration. If your price is guaranteed for a stated minimum number of participants, your group may be combined with other group(s) on the program to reach minimum. The combinations may not be of the same age level or have the same itinerary. If the Program Leader chooses not to be combined and travels with less than the minimum number of participants, an additional cost will be charged to your account. To acknowledge the communication opportunity we are making an exception and waiving this fee. We sincerely appreciate your feedback and the chance to resolve your concern as we always strive to strengthen our processes for our current and future customers. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. Sincerely, Jessica S[redacted] VP Customer Service

This is not a reputable company to do business with if for any reason you need to cancel your trip. I cannot believe that schools participate and encourage students to partake in their trips and at least warn parents about their practices if you cancel. My daughter and I had to cancel our trip. I completely understood that I would not get back my cancellations fees of $250 per account. I am not disputing that however out the balance owed back to me they took out $600 and gave it to me in travel vouchers which were not able to be used for the trip we cancelled. I could not even give the vouchers to one of her friends still going on the trip. They not only make money on the cancel fee but then on these useless vouchers. This company is a ripoff and I would highly suggest not giving them any of your money. Go on a trip alone with your child it will be better and you will save headaches and money.

Dear [redacted]:
Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that [redacted] is scheduled to accompany [redacted] on their upcoming trip to Washington, D.C. and that you are concerned regarding the package containing her payment and [redacted]...

[redacted].
Unfortunately, WorldStrides has not been able to locate the package through a diligent search of the organization.
We apologize that this situation has caused you such frustration and we have in good faith credited your account $30 you indicated you have paid in order to have the money ordered reissued. Once the reissued money orders have been received, [redacted] account will be updated to reflect the same. 
Unfortunately, we do need to re-forward the [redacted] and supporting documents as we will need to review them in order to make a determination and award.
I again apologize for the inconvenience and dissatisfaction this complication has caused you and do hope that we can satisfy this situation so that [redacted] can enjoy this extraordinary experience with her classmates. 
Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted]) in Richmond.
Sincerely,
[redacted]
Paralegal/HR Assistant

Dear [redacted]:
Thank you for contacting WorldStrides regarding your accounts. It is my understanding that you, [redacted], and [redacted] were scheduled to accompany [redacted] on their upcoming trip to Washington. D.C with side trips. However, you...

recently cancelled all accounts and requested a refund.
On March 17.2014, upon completing the online registration process, you were presented with and required to agree to certain Terms & Conditions. Those Terms & Conditions provided a detailed explanation of the cancellation and refund policies. During the enrollment process, you choose not to enroll in the Full Refund Program which ''protects your payments and provides a refund* minus the FRP fee if you, the Program Leader, school or school's administration need to cancel at any time prior to departure for any reason."
Since you chose not to enroll in the Full Refund Program, a refund in this instance would be processed according to the Standard Cancellation Policy, which stales:
This policy applies to participants who choose not to be enrolled in the Full Refund Program. Within seven calendar days following receipt of your registration confirmation or initial payment invoice (whichever is received first), you may cancel your WorldStrides program and receive a full refund. Beyond the seven day grace period, if you, the Program Leader, school, or school administration cancel. WorldStrides will retain 25% of the base trip price* (minimum charge of $120 if base trip price is $100 or more) if your cancellation letter is postmarked more than 75 days prior to the group's departure, 50% of the base trip price'* if your cancellation letter is postmarked 45 to 74 days prior to group's departure, or 100% of the base trip price* if your cancellation letter is postmarked 44 days or less prior to group's departure."
As you are aware, payments received are as follows:
[redacted] - $49.00 deposit on March 17,2014; $179.00 payment on April 17.2014.
[redacted]-$49.00 deposit on March 17,2014; $179.00 payment on April 17.2014.
[redacted] - $49.00 deposit on March 17,2014; $199.00 payment on April 17.2014.
The trip price for this program is $2,364.00. Cancellation notice was received on June 9, 2011 which was beyond the seven day grace period, but more than 75 days prior to the group's departure date. Therefore, pursuant to the Terms & Conditions, WorldStrides retains 25% of the base trip price, which in this case would be $591 .00. Payments on each of your accounts were well below the retention amounts, consequently. no refund would be due.
I trust this explanation helps to answer your questions regarding your refund request.
I apologize for the inconvenience and frustration this situation has caused you and do hope that you will all be in a position to travel with WorldStrides in the future.
Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing your made with the Revdex.com (Case #: [redacted] ) in Richmond.
Sincerely,
[redacted]
Paralegal/HR Assistant

Dear [redacted]:
Thank you for contacting WorldStrides regarding your upcoming trip to Washington, D.C. 
We apologize for the miscommunications and events which led to the delay in receiving your program reward.
In researching this matter, I have...

learned that you are now in receipt of the gift card as it was delivered via overnight mail on August 13, 2014.
Please feel free to contact me directly to discuss if my understanding is incorrect or if there is anything further I can do to help.
I again apologize for the inconvenience and dissatisfaction this situation had caused you. We look forward to continuing to work closely with you to ensure that your group enjoys an extraordinary trip with WorldStrides.
Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted],[redacted],[redacted],[redacted]) in Richmond.
Sincerely,
[redacted]
Paralegal/HR Assistant

Dear
Ms. [redacted]:Thank
you for contacting WorldStrides regarding your daughter’s account.  It is my understanding that [redacted] was scheduled
to accompany [redacted] on their upcoming trip to Washington, D.C.  on 2/13/2016 however her account was
cancelled when you...

were unable to honor the payment terms & conditions required
for the trip.On
May 13th 2015 when you registered online, you were presented with
and agreed to certain Terms & Conditions. 
Those terms and conditions outline the payment options and associated
fees.   If you register directly with WorldStrides, you will have three
payment options: (1) pay in full, (2) make regularly scheduled installment
payments under an installment plan established by WorldStrides, or (3)
establish automatic payments to be charged to your checking account at a U.S.
banking institution via WorldStrides EZPay program. If you choose to follow the
installment payment plan, WorldStrides charges a $6 non-refundable handling fee
on each installment payment following your registration, except the initial
deposit and the final payment.  There are NO HANDLING FEES associated with
payments made through the EZPay program.The
final payment due date for this trip was 11/30/2015.  On 11/20/2015 you contacted Customer Service
to advise them that you would be unable to pay for the trip by the final
payment date.  Our Customer Service Team
worked with you to set up an extended payment plan that would allow you to pay
$50 each month in December, January, February, and the remaining balance by
3/31/2016.  At that time our Customer
Service Team also courtesy waived $24 in processing fees on the account at your
request.  On 1/12/2016 your agreed
installment of $50 was declined.  You
were contacted by the Financial Service Representative assigned to your account
on 1/26/2016 to request the scheduled payment of $50 within the next 24 hours
to keep your account in good standing and avoid cancellation.  You informed the associate you were unable to
make that payment and after speaking to our Customer Service Manager we agreed
again to provide you an additional payment extension until 1/29/2015 to make
the $50 payment, but if unable to make the payment by that date the account
would be cancelled.  The manager made a
courtesy call to you on the 1/29/2015 regarding the payment and you advised her
you were unable to make the payment on the agreed date and disconnected the
line.  The account was then cancelled. We
take our customer concerns very seriously and I have personally listened to
each phone call between yourself and the associates you referenced in your
complaint.  After review we stand by our
associates and disagree with the characterization of your interaction with our
Customer Service Team.  All of the associates
were professional and attempted to assist you in this challenging situation.I
apologize that in this circumstance we were unable to meet your
expectations.    We have in good faith attempted to work with
you and demonstrate our desire to have [redacted] travel with us including
granting $220 in financial aid towards your account; courtesy waiving processing
fees; setting up an extended payment plan past your travel date; and giving you
additional time to make the $50 declined payment.  Unfortunately, despite those efforts we were
unable to come to agreeable terms to keep the account in good standing.  We will provide a full refund of all monies
paid towards the account including the non-refundable deposit, which is $519.Should
you have any further questions or concerns, please feel free to contact me
directly at (434) 951-8455.  We will be
providing a copy of this correspondence as part of our response to the recent
filing you made with the Revdex.com (Case #: [redacted]) in Richmond.Sincerely, [redacted]
[redacted]

Dear [redacted]:
Thank you for contacting WorldStrides regarding your accounts. It is my understanding that you, [redacted], and [redacted] were scheduled to accompany [redacted] on their upcoming trip to Washington. D.C with side trips. However, you recently...

cancelled all accounts and requested a refund.
On March 17.2014, upon completing the online registration process, you were presented with and required to agree to certain Terms & Conditions. Those Terms & Conditions provided a detailed explanation of the cancellation and refund policies. During the enrollment process, you choose not to enroll in the Full Refund Program which ''protects your payments and provides a refund* minus the FRP fee if you, the Program Leader, school or school's administration need to cancel at any time prior to departure for any reason."
Since you chose not to enroll in the Full Refund Program, a refund in this instance would be processed according to the Standard Cancellation Policy, which stales:
This policy applies to participants who choose not to be enrolled in the Full Refund Program. Within seven calendar days following receipt of your registration confirmation or initial payment invoice (whichever is received first), you may cancel your WorldStrides program and receive a full refund. Beyond the seven day grace period, if you, the Program Leader, school, or school administration cancel. WorldStrides will retain 25% of the base trip price* (minimum charge of $120 if base trip price is $100 or more) if your cancellation letter is postmarked more than 75 days prior to the group's departure, 50% of the base trip price'* if your cancellation letter is postmarked 45 to 74 days prior to group's departure, or 100% of the base trip price* if your cancellation letter is postmarked 44 days or less prior to group's departure."
As you are aware, payments received are as follows:
[redacted] - $49.00 deposit on March 17,2014; $179.00 payment on April 17.2014.
[redacted]-$49.00 deposit on March 17,2014; $179.00 payment on April 17.2014.
[redacted] - $49.00 deposit on March 17,2014; $199.00 payment on April 17.2014.
The trip price for this program is $2,364.00. Cancellation notice was received on June 9, 2011 which was beyond the seven day grace period, but more than 75 days prior to the group's departure date. Therefore, pursuant to the Terms & Conditions, WorldStrides retains 25% of the base trip price, which in this case would be $591 .00. Payments on each of your accounts were well below the retention amounts, consequently. no refund would be due.
I trust this explanation helps to answer your questions regarding your refund request.
I apologize for the inconvenience and frustration this situation has caused you and do hope that you will all be in a position to travel with WorldStrides in the future.
Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing your made with the Revdex.com (Case #: [redacted] ) in Richmond.
Sincerely,
[redacted]
Paralegal/HR Assistant

Dear
Ms. [redacted]Thank
you for contacting WorldStrides regarding your son’s account.  It is my understanding that [redacted] was scheduled
to accompany [redacted] on their upcoming trip to Washington,
D.C., but on January 12th you cancelled his account and continue...

to have some
concerns regarding your refund.   On
October 21st when you registered online, you were presented with and
agreed to certain Terms & Conditions. 
Those Terms & Conditions provided a detailed explanation of the
cancellation policy, fees, and the refund policies, as well as the $99
non-refundable deposit and information regarding the Full Refund Program
Fee.  During the enrollment process, you enrolled
in the Full Refund Program which would protect your payments and provide a
refund minus the Full Refund Program fee, non refundable fees, and
non-refundable deposit if you, the Program Leader, school, or school’s
administration needed to cancel at any time prior to departure for any
reason.  Full Refund Program (FRP) Benefits: If you cancel beyond the seven day
grace period, the Full Refund Program protects your payments and provides a
refund*, less the FRP fee and Non-Refundable Fees, if you, the
Program Leader, school, or school’s administration need to cancel at any time prior
to departure for any reason. Enrollment in this program can be completed during
the registration process and is optional. If elected, the additional fee for
the program will be added to the trip price on your first invoice. The FRP fee
is based on the trip price stated in your trip information letter.The
amount you were refunded ($239) was the amount you had paid in $453 minus your
deposit $99, the cost of the cost full refund program $109, and a $6 in an account
handling fees.  It does appear that there
was a delay in processing your refund and we will provide an additional refund
in the amount of $6 to waive the handling fee you were charged, bringing your
total refund received to $245.I
hope that this explanation addresses your concerns and that [redacted] is able to
travel with WorldStrides in the future.  Should
you have any further questions or concerns, please feel free to contact me
directly at [redacted]  We will be
providing a copy of this correspondence as part of our response to the recent
filing you made with the Revdex.com (Case #: [redacted])
in Richmond.Sincerely, [redacted]VP
Customer Service

Dear
Ms. [redacted],Thank
you for contacting WorldStrides regarding your son’s accounts.  It is my understanding that Michael was scheduled
to accompany [redacted] on their upcoming trip to the Florida
Keys on June 21st, but you had to cancel the trip.It
is...

my understanding that after speaking with our Customer Service Manager, Amy
C[redacted],  we were able to work together
to resolve all outstanding concerns and you received all monies due to you through
your bank.  Thank you also for your
feedback on how we can improve clarity around out Terms & Conditions
language, as this will allow us to strengthen our service to future
customers.  We will be providing a copy
of this correspondence as part of our response to the recent filing you made
with the Revdex.com (Case #: [redacted]) in Richmond.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
I am still not satified with the response. I fill misled in they offer a Full Refund program, and I am not getting a full refund.  I understand the $49 and $179 fees even though I don't have any terms as they say I do. They want to keep $96 in handling fees and I don't understand what they handled. I played all my payments electronicly. I have a small business and if I offered a full refund I would give it or I wouldn't be in business long because word would get out of my decptive practices. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

I am rejecting this response because: Since I have not receive any compensation, I do not consider this matter resolved. However, it appears we have gone as far as we can regarding this issue. Unless USA is willing to do something more, it appears all I can do is wait and urge New Tech High School to use a different company in the future.

[redacted]We are in receipt of the above referenced complaint filed with the Revdex.com.Unfortunately, your correspondence did not provide enough information for us to conduct anyresearch regarding the issue. Due to the fact that you are not in our system as a...

participant orresponsible party and no account specific information was provided, we are unable to locate yourson’s account.If you can provide more detail, such as your son’s name and trip number, cr, and/orschool name, I would be happy to research this matter further.However, the information you received from our customer service department is correct.WorldStrides takes the privacy of our customer information very seriously and we do not discusscustomer accounts with anyone other than the responsible party who set up the account and signedthe Terms & Conditions with WorldStrides.I am very sorry for the inconvenience and frustration this situation has caused you. However, I dohope that you understand these policies have been put in place so that we can provide a safe andsecure experience to our customers during every aspect of our business.Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #:[redacted]) in Richmond.Sincerely, [redacted]

Attached is a copy of the written response to Ms. [redacted] addressing her concerns.  Ms. [redacted] registered her daughter online and added the Full Refund Program during the registration process.  She also agreed to our terms and conditions at that time which states that refunds are issued...

within 6 weeks from the date of the cancellation.  A refund check of $488 was mailed to Ms. [redacted] on 10/11.  WorldStrides retained the following:$49 - Non-refundable deposit
$219 - Cost of the Full Refund Program
Please let me know if you need more information.
 
Thanks
 
November
2, 2016[redacted] 685 Main Street Broomfield, CO  80020RE:         [redacted]
                [redacted]Dear
Ms. [redacted],Thank
you for contacting WorldStrides regarding your daughter’s account.  It is my understanding that [redacted] was scheduled
to accompany [redacted] on their upcoming trip to [redacted], but on September 16th you cancelled her account and continue to have some
concerns regarding your refund.   On
May 12th when you registered online, you were presented with and
agreed to certain Terms & Conditions. 
Those Terms & Conditions provided a detailed explanation of the
cancellation policy, fees, and the refund policies.  During the enrollment process, you elected to
enroll in the Full Refund Program for an additional $219.  When we processed your cancellation the $49 non-refundable
deposit, $219 cost of the full refund program were retained which left the
refund at $488.  Our standard refund
time frame is 4-6 weeks which is outlined in our Terms & Conditions.  In review of your account I see that we
mailed your refund check of $488 on 10/11. 
 I
apologize for the confusion with our refund policy, if you would like to review
our Terms and Conditions online please visit worldstrides.com/ms-terms-condition/.
I hope that this explanation addresses your concerns regarding the Full Refund
Program and refund policies.  We
certainly hope that [redacted] is able to travel with WorldStrides in the future.  Should you have any further questions or
concerns, please feel free to contact our Customer Service Department at
800-468-5899.  We will be providing a
copy of this correspondence as part of our response to the recent filing you
made with the Revdex.com (Case #:[redacted]) in Richmond.Sincerely, Amy C[redacted]Financial
Services Manager

Dear [redacted]:
Thank you for contacting WorldStride regarding your accounts. It is my understanding that you and [redacted] were scheduled to accompany [redacted] on their upcoming trip to Florida. However, you recently cancelled your accounts and requested a refund.
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On April 23, 2014, when you registered online, you were presented with and agreed to certain Terms & Conditions. Those Terms & Conditions provided a detailed explanation of the $49 non- refundable deposit, as well as the Full Refund Program Fee. Pursuant to the Terms & Conditions, the Full Refund Program Fee for this trip was $159.00.
The Terms & Conditions further explain payment plan options, handling fees and late fees which may be associated with your account. You chose to spread your payments out into installments rather than enroll in the EZ Pay program for payment. As explained in the Terms & Conditions, "If you choose to follow the installment payment following your registration, except the initial deposit and the final payment. There are NO HANDLING FEES associated with payments made through the EZ Pay program."
In reviewing your accounts, I see the following:
[redacted]: 4/23/14- $49 payment for the non-refundable registration fee
                    5/13/14- $169 payment
[redacted]: 4/23/14- $49 payment for non-refundable registration fee
                    5/13/14- $199 payment
Pursuant to the Terms & Conditions and payment option selected, each account was charged a handling fee in the amount of $6.00 for the 5/13/14 payments. Therefore, the refunds for you account would be $4 on [redacted] and $34 on yours.
Unfortunately, we are not in position to provide a refund for the non-refundable deposit or the fee for the Full Refund Program. However, we have made an exception and refunded the handling fees on each of your accounts. This brings your total refund up to $50 for both accounts to be applied to the credit cards used for payment.
I apologize for the frustration this situation has caused you and do hope that you and/or [redacted] will be in a position to travel with WorldStrides in the future.
Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case # [redacted]) in Richmond.
Sincerely,
[redacted]
Paralegal/HR Assistant

Dear [redacted]:
Thank you for contacting World Strides regarding your concerns. It is my understanding that you and your wife were scheduled to accompany [redacted] to [redacted], but have decided to cancel due to your dissatisfaction with the trip dates for the program.
In...

researching this matter, it appears that only seven participants were registered to attend this program. Therefore, WorldStrides presented your Program Leader, [redacted], with an alternative, yet similar, itinerary scheduled to take place this summer and requested that she check with her group to see if everyone would be agreeable to the new dates. I understand that she notified you of this on March 14, 2014. [redacted] notified WorldStrides the following Sunday, March 16, 2014, that the new dates were not acceptable to several participants. As a result, we advised her that we would try to accommodate the original program on the original dates for a small group as our customer service team informed you on Wednesday, March 19, 2014.
WorldStrides notified [redacted] on Monday, March 17, 2014 that we would make an exception and offer the original program on the original dates for a small group as long as everyone currently registered for the program travelled. During that time period, a few other members of the group advised that they may not be inclined to travel. Therefore, we were working with those participants and the Program Leader before confirming the itinerary and dates since we knew that we needed everyone enrolled to travel in order to operate the tour. We continued to work with [redacted] on this until we were able to come up with a resolution that worked for all last week.
As you are aware, on Thursday, April 3, 2014, WorldStrides agreed to provide a full refund on both your account and your wife's account due to the fact that when [redacted] presented the potential date change to the group, it was not made clear to all of you that this was not a definite change, but rather an option we were looking into for the group. We have been able to make arrangements for the rest of the group to travel, but have honored your request to cancel both of your accounts and provide you with a full refund. Your refund will be mailed within the next 7-10 business days. I apologize for the frustration this situation has caused you and do hope that you and your wife are in a position to travel with WorldStrides in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted]) in [redacted].

Dear [redacted]Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that[redacted] is scheduled to accompany [redacted] on their upcoming trip to [redacted] andthat you have some concerns regarding the fees associated with her...

account.On November 19, 2014, when you registered online, you were presented with and agreed to certain Terms & Conditions. Those Terms & Conditions provided a detailed explanation of the Full Refund Program, which protects your payments and provides a refund minus the Full Refund Program fee and nonrefundabledeposit if you, the Program Leader. school. or school's administration needed to cancel at any time prior to departure for any reason, as well as the fees associated with this program.The Terms & Conditions further explain payment plan options, handling fees and [ate fees which may be associated with your account. You chose to spread your payments out into instillments rather than enroll in the EZ Pay program for payment. As explained in the Terms & Conditions and noted on your invoices, "Ifyou choose to follow the installment payment plan, WorldStrides charges a $6 non-refundable handling fee on each installment payment following your registration, except the initial deposit and the final payment.,However,pursuant to your conversation with our Customer Service Department on January, 19, 2015, wehave made an exception on the account and waived all handling and late fees. Further, as directed, wehave removed the Full Refund Program and associated fees. Total payment has been received and [redacted]'saccount is paid in full.I apologize for the inconvenience and dissatisfaction this situation has caused you. However, I amconfident that [redacted] will have an extraordinary experience on her upcoming trip,Should you have any further questions or concerns, please feel free to contact me directly at [redacted]We will be providing a copy of this correspondence as part of our response to the recent filing youmade with the Revdex.com [redacted] in Richmond.

[redacted]Thank you for contacting WoridStrides regarding your son's account. It is my understanding that[redacted] was scheduled to accompany [redacted] on their upcoming trip [redacted],[redacted]. However, due to the request of the Program Leader from [redacted],...

the tripdates have been changed from June 2015 to June 2016.Pursuant to the Terms & Conditions presented and agreed to upon registration, upon cancellation,you were provided with a refund of all monies paid, minus the non-refundable deposit, Full RefundProgram Fee and late/handling fees.However, given the circumstances of your situation, WorldStrides is making an exception andproviding you with a full refund of all monies paid. Therefore, you will be receiving an additionalrefund in the amount of $194.00.I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that[redacted] will be in a position to travel with WorldStrides in the future.Should you have any further questions or concerns, please feel free to contact me directly at (434)[redacted] We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #: [redacted]) in Richmond.