Worldstrides

Review: We were told that the trip would cost $1099.00. In addition to that we purchased the Full Refund Program for $129.00. Right before the trip (after "paying it in full") we received an additional bill for $100.00 as they had to add on an additional night due to having to combine groups & leave earlier due to not enough kids signing up... We asked at that time "IS THIS IT????" We were told that without a doubt it was paid off 100% & there would be no remaining charges. We paid the $100.00. A month AFTER my son gets back we get yet ANOTHER bill from them for a "small group increase" of $40.00. We called them yet again & asked why we were receiving this bill. We were told "because it was a small group." They knew before the group left what size it was!!! We were told before the trip left that we were paid in full & wouldn't have to pay any additional money. There are numerous complaints from other parents (from trips earlier) regarding having this issue!!! It seems to be the practice of this shady company to tell you the trip is paid off, then keep billing you & when you call to complain/question the charges, you are told "if you don't pay it you will go to collections!!!" So here I go again, having to pay an additional $40.00 for a fee they say they didn't realize... Hello, they knew it was going to be a small group... that's why they combined groups before the kids left!!! please do research into this company that so many people are complaining about!!Desired Settlement: I feel I should not have to pay the "small group increase" of $40.00. The company knew the size of the groups before the kids ever left and did not bill us then, now a month later I get a bill & get threatened with collections when I call to question it. I want to quit getting fictitious bills from this company!!! I am by far not the first person to leave the company a nasty review concerning this same matter.

Business

Response:

Dear Ms. [redacted]: Thank you for contacting World trides regarding your son· account. It is my under tanding that [redacted] accompanied [redacted] on their recent trip to Washington, D.C. and that you feel misled regarding the small group adjustment for this trip. Upon regisrration, you were presented with and agreed to certain Terms & Condition . These Terms & Conditions clearly stale that the ·'price quoted is based upon a minimum number of travelers·· and that "the price is also subject to adju tment if the minimum enrollment is not met''. The Registration Letter, which was provided to you by the Program Leader. clearly states that the trip price was based on 35 full-paying participants. As you are probably aware, fourteen full-paying participants accompanied the Program Leader on this trip. Therefore, the price of the trip was adjusted accordingly pursuant to the Terms & Conditions for each of the traveling full-paying participants. I am very sorry to hear about your dissatisfac1ion with the customer service you r.eceived and appreciate your feedback regarding the same. I do apologize for the frustration this situation has caused you. However, we are unable to waive the small group adjustment as requested on your account as this was a valid charge and was applied for all tra eling full-paying participants. I do hope that you can understand our position and trust that [redacted] had a wonderful experience while traveling with WorldStrides. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of thi correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We paid $100.00 additional for an extra night, to combine groups because our group was not large enough. This should have made the group the correct size. If they were still going to be short then they shouldn't have made us pay the $100.00 additional night fee. We were told by paying the $100.00 additional night fee it was going to allow our "small group" to combine with another "small group" to make the numbers...... So basically we could have left our "small group" the way it was, paid only the $40.00 small group fee & not had to pay the $100.00 additional night fee!!!! I still feel we were scammed!!! We paid the $100.00 in thinking the groups were joining... So really we lost the $100.00!!!!! I would have rather paid the $40.00 small group fee & not paid the extra night fee, because obviously paying for the extra night, to join groups together actually ended up costing me more money!!!!Again, I (as well as numerous other parents) have contacted our school instructor regarding this issue & we hope she never does business with this company again. Also, if in the future we hear that she is planning a trip we will for one not allow our other children to go and secondly if she does use this company again, we will be telling all future parents that attend the pre-trip meeting about the company and how much in "hidden fees" it cost us.Point blank if we were going to be charged the "small group" fee either way, you shouldn't have MADE us pay for the additional night to combine groups!!!!

Regards,

Business

Response:

Dear Ms. [redacted]: Thank you for your additional response. You are correct that the $100 you paid in additional to the base trip price was to add an additional night to your program in order to combine with another group because the trip price would have increased due to the group having less than 35 full-paying participants. The trip price quoted is based on the cost of the program between 35 participants. The cost of the program between 14 participants. as you can imagine, would be more substantial. In researching this matter, it does appear that after combining groups there were more than 35 full-paying pa1ticipants. Unfortunately, due to cancellations and/or no shows the amount of participants traveling fell short. WorldStrides made an exception to the Terms & Conditions in order to minimize the small group fee charged and reduced the fee to $40 for each participant. However, I do understand your frustration with this situation. I have discussed this further with the Vice President of Account Management and have been authorized to waive the small group fee for all participants who traveled on this program. Your refund in the amount of $40 will be processed and forwarded to you at the address above. Again, I do apologize for the dissatisfaction this situation has caused you and hope that [redacted] is in a position to travel with WorldStrides in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent tiling you made with the Revdex.com (Case#: [redacted]) in Richmond.

This company is deceitful on it's advertising and customer service practices. If you are offered a payment plan, do the math. They tell you it's an easy $... per month but if you do the math you will see it doesn't come close to paying it off by the trip date and you must have it payed off by the trip date or your trip will be cancelled. Also, if you speak to customer service you are treated like they are your superior and you must do what they say. Get in writing what the cancellation fee will get you because they will not refund the full amount you have paid. They have "fees" that they don't tell you about before you give them your money.

Review: An "Educational Travel Specialist" from WorldStrides contacts me through email about a Great Field Trip Opportunity she would like to speak with me about on Oct.1, 2015! She calls to go over the details Oct. 2, 2015. The trip was to go to Florida for 4 days and 3 nights. My first question was how much for each student? She quotes me $488.00 per student to travel in a motor coach and tells me that only 20 students would have to commit to going at that price. She also said the trip will be scheduled during our schools spring break, April 11-15, 2016. She tells me the next step is to inform the students to get them excited while awaiting the invitations. The students go home and discuss the trip with their parents and become very excited. It becomes the talk of the school. Teachers are talking about it and becoming excited for the students and parents are asking teachers questions. The trip has been acknowledged by our schools principal and fundraisers have been discussed. Then, Oct. 7, 2015, I receive a call from the specialist and she tells me she made a mistake on the pricing. I was thinking, Oh, great, its going to be cheaper than the initial quote! She said the price per student would be $1,259.00. I was shocked! I explained that it would be a struggle to pay the original quote of $488.00 per student and there was no way possible my students could go now. She states the reason for her mistake was that she thought I was a Florida resident. On Oct.2, 2015, she took down all of my information which included the name of my school and the address. She even asked me how long it took to drive to Florida from North Carolina. Im not sure how being a resident of North Carolina would allow for almost a triple price increase. Then, Oct. 8, 2015 the invitations arrive and the dates we had originally agreed upon had been changed to May 22-26, 2016 which had not been approved by the principal and the number of students that had to commit to going had changed from 20 to 35. This is humiliating for me as a teacher to have to break the news to the students who will now not be able to go and their parents who think I made up this fictitious field trip to get the students excited and then break their hearts. Teachers are looked down on enough these days.Desired Settlement: I would like for WorldStrides to honor their initial stated price of $488.00 per student made by their Educational Travel Specialist and honor their initial number of 20 students that must commit to going on the trip for that price. Then, the students and their parents will still have faith and believe in the teacher and the students will have the educational experience of a lifetime they were told they would have!

Business

Response:

Dear Ms. [redacted]: We are in receipt of the recent complaint filed with the Revdex.com regarding your quote for services. Please accept our apologies for this unfortunate misunderstanding. It appears that the Educational Travel Specialist you spoke with did not navigate through the complete pricing module before verbally providing you with a quote. The price received was for only certain components of the program. The registration materials were printed by our fulfillment center with the correct price, which included all components of the program, and forwarded to your attention. The Educational Travel Specialist was not aware of her mistake until it was brought to her attention, at which point it was too late to reach you to discuss prior to receipt. Please be assured that this was an honest mistake and at no time were we intentionally trying to deceive you. We would like to speak with you to discuss this matter further, provide a good faith effort to remedy the situation and move forward with helping you take your class on an unforgettable adventure to Florida for one of our Science Programs. lt is my understanding that Bill R[redacted], Director of Sales, has reached out to you several times to discuss. Please return his call directly at [redacted] at your earliest opportunity. I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that we can find a reasonable solution which will allow you to continue to move forward with your program. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted]) in Richmond. Christi C[redacted] Risk Manager and Paralegal

I made a payment early in the month but also had ez-pay set up. I e-mailed the company (the e-mail form says you will get a response in 2 business days) with no response. EZ-pay pulled an additional payment out of my account so I called to see if I could get a refund. I was told that refunds take 4-6 WEEKS. That's pointless as the next payment would be due. HORRIBLE customer service, horrible policies on over priced trips...

Review: World Strides fails to tell you that when you pay for the Full Refund Program that they will apply as many fees as possible so that if you cancel you are stil lout hundreads of dollars. They also said that my "deposit" was originally only $49 which is non-refundable but when I spoke to the gentelman on the phoen he says it is $100, on my statement I printed out it only says the $49 is non-refundable. I understand they are in this business to make money however they are very sneaky in the way fees are applied so that you do not get all of your money back. They are keeping $350 out of the $1048 I have paid in. The whole reason we bought the Full Refund PRogram was to be able to get everything back BUT the price of the full refund program.Desired Settlement: I would like a refund of the deposit and monthly handeling fees.

Business

Response:

November 21, 2013

RE: [redacted]

Dear [redacted]:

Thank you for contacting WoridStrides regarding your son's account. It is my understanding

that [redacted] was scheduled to accompany [redacted] on their upcoming trip to

[redacted]. However, you recently cancelled his account and requested a refund.

On March 13,2013, when you registered online, you were presented with and agreed to certain

Terms & Conditions. Those Terms & Conditions provided a detailed explanation of the $49

non-refundable deposit, as well as the Full Refund Program Fee. Pursuant to the Terms &

Conditions, the Full Refund Program Fee for [redacted]'s trip was $219.00.

The Terms & Conditions further explain payment plan options, handling fees and late fees which

may be associated with your account. You chose to spread your payments out into installments

rather than enroll in the EZ Pay program for payment. As explained in the Terms & Conditions,

"If you choose to follow the installment payment plan, WoridStrides charges a $6 nonrefundable

handling fee on each installment payment following your registration, except the

initial deposit and the final payment. There are NO HANDLING FEES associated with payments

made through the EZPay program."

In reviewing your account, I see that you received a Spring Registration Credit in the amount of

$100.00, an Early Bird Credit in the amount of $63.00 and Going Green Credits for taking

advantage of electronic invoicing. You were charged a late payment fee in the amount of$15.00

due to a late payment and charged handling fees in the amount of $6.00 for each payment,

excluding the initial deposit and final payment. There is also a $19 charge for the T-Shirt you

purchased. Payments received from you total $1,048.00. This amount less the $49.00 nonrefundable

deposit, the $219.00 Full Refund Program Fee, $15.00 late payment fee, $42.00

handling fees, and $19.00 for the T-Shirt results in a total refund in the amount of $704.00. This

refund was processed on 11/18/\3 in the manner in which payment was received. A refund in

the amount of $600 was processed on the [redacted] ending in [redacted], $50 was refunded to the [redacted]

ending in [redacted], and a check in the amount of $54 was issued for the remaining refund.

I apologize for the frustration this situation has caused you. However, we do believe the Tenns

& Conditions clearly explain the non-refundable nature of the $49 non-refundable initial deposit

and handling fees associated with the payment plan option chosen upon registration.

Should you have any further questions or concerns, please feel free to contact me directly at

[redacted]. We will be providing a copy of this correspondence as part of our response to

the recent filing you made with the Revdex.com (Case #: [redacted]) in Richmond.

Sincerely,

This company is probably making over 50% of its income from fees and taking people's money when they need to cancel a trip. We cancelled our sons trip over eight months before the departure date. We had purchased a cancellation protection plan that we had been told would allow us a full refund minus our "fees"( which were never disclosed in any materials we were given at the enrollment meeting.) Upon canceling, we not only were told that most of our "refund" is in the form of a voucher, but that the voucher cannot be used by someone else we could sell it to on our trip-it can't be used for two years! This company is very deceptive, and I would never recommend signing up unless you are 100% sure you will not cancel.

Review: When my son's school offered the trip I was very excited, yet a little reluctant with the price. Because of the sales rep saying they would work out a payment plan (I was hoping for small monthly payments then a lump sum at tax time) I signed up and purchased the FULL REFUND PROGRAM for $199. After seeing the EZ PAY installment plans I called Customer Service as the sales rep suggested to see about payment plans. He put me on the installment after I told him what my plan was. The first time I logged into my account I noticed late fees, I was told over the phone to just call in every time to get them waived. As for the $6 processing fees, looking at my account I was charged handling fees just randomly whether a payment was made or not. I am not even mad about it but here is their own terms and conditions stating when it should be assessed.

"Payment Plan: If you choose to follow the installment payment plan, WorldStrides -->charges a $6 non-refundable handling fee on each installment payment following your registration<--, except the initial deposit and the final payment.

Also for the Full Refund Program it says I get a full refund minus the cost of the FRP, "the Full Refund Program protects your payments and provides a refund* minus the FRP fee if you, the Program Leader, school, or school’s administration need to cancel at any time prior to departure for any reason. " It does NOT say -FRP and the registration fee which I was told I was not getting back.

At this point in time I am apparently not getting anything back because my credit cards were cancelled and I have to write each credit card company stating I need proof on their letterhead and send it in to Worldstrides or they keep it, though I am not sure as the story keeps changing.Desired Settlement: I want my refund of ALL MONIES PAID minus the cost of the tshirt and the $199 FRP as was agreed to either through echeck or a mailed check.

Business

Response:

Dear

Ms. [redacted],Thank

you for contacting WorldStrides regarding your son’s accounts. It is my understanding that Michael was scheduled

to accompany [redacted] on their upcoming trip to the Florida

Keys on June 21st, but you had to cancel the trip.It

is my understanding that after speaking with our Customer Service Manager, Amy

C[redacted], we were able to work together

to resolve all outstanding concerns and you received all monies due to you through

your bank. Thank you also for your

feedback on how we can improve clarity around out Terms & Conditions

language, as this will allow us to strengthen our service to future

customers. We will be providing a copy

of this correspondence as part of our response to the recent filing you made

with the Revdex.com (Case #: [redacted]) in Richmond.Sincerely, [redacted]

Review: I purchased a full refund insurance policy on the school trip I signed my daughter up for. I paid $159 for this product. I mailed in cancellation of the trip on Nov 19th. Its says refunds take 4-6 weeks. I called on December 9th to make sure they had received it. I was told my check was issues on Dec 2nd. I called back 2 weeks later, this time they said cancellation was processed on Dec 2nd and I will receive refund 4-6 weeks from that date. I tried calling on Jan 12th. Waited on hold for 20 minutes only to be disconnected. The only way I was able to reach the company was by sending a fax. Becky left me a message saying my check had been cut & mailed on Jan 8th. Jan 14th I called her back because I still hadnt received it. I asked if they only issue checks once a month, she said they issue checks every Monday & Thursday. I told her I was very frustrated and thought I shouldve had refund by now. She said she was in the finance department and would transfer me to customer service. I then talked to Aiden who told me the check was issued on the 8th & probably mailed on the 9th. Every time I call I get different information. I paid for a service and I think they should get the refunds to customers in the time they say they will. It has been almost 2 months since I cancelled the trip and over 6 weeks since they processed it.Desired Settlement: I think they should issue me the refund to my checking account or debit card (thats how I made payments) or reissue the check and overnight it to me. If they are going to wait until the very end of the 6weeks to issue a check then they need to have better policies in place so refunds are received in the time stated.

Business

Response:

Dear [redacted]Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that [redacted] wasscheduled to accompany [redacted] on their upcoming trip to [redacted]. However, youhave cancelled her account and are concerned regarding receipt of your refund.According to our records, you provided notice of cancellation on December 2, 2014. Upon receipt of notice, youraccount was noted and the refund process was initiated. Pursuant to your conversation with our CustomerService Department, refunds generally take four to six weeks to be processed.Payments are made to the customer in the same manner in which they were received. Your refund check was processedand issued on January 8, 2015 and deposited by you on February 3, 2015.I apologizefor the inconvenience and dissatisfactionthis situation has caused you. but happy to seethat you havereceived and deposited your refund.Should you haveany further questions or concerns, please feelfree to contact me directly at [redacted]. We willbe providing a copy of this correspondenceas pay of our response to the recent filing you made with the Revdex.com (Case#[redacted]) in Richmond.Sincerely[redacted]

Review: I filed the following complaint with the Revdex.com in August of 2014 (earlier this school year). Despite telling the sales rep to stop calling my teachers these calls continue. My faculty received another series of calls today during the school day (2/23/15).

As the Social Studies Dept. chair, my faculty members have had to deal with repeated unwanted phone solicitations from this company over multiple years. They call classroom phone extensions and leave a message for individual teachers asking (in a somewhat urgent tone) for a return phone call at either work or home. Nothing is mentioned about the company name or the fact that it is a solicitation, leaving the teacher to assume it might be a concerned parent. When our faculty members return the call, the Worldstrides sales rep. immediately starts a long sales pitch with barely a break to allow the teacher to decline. When informed that my teachers don't accept cold calls and when told to remove our school district from their call list, they hand off our phone number to a different sales rep. in the company and call back the following semester or school year. I noticed that others have complained about this practice on the Revdex.com website and Worldstrides has replied that they will talk with their sales staff about the most appropriate way to communicate their services. Unfortunately someone supervising their sales dept. has a different perspective on what is appropriate. Because this technique has been employed by multiple sales reps. over multiple years it is clearly something that is being tolerated and most likely promoted as a acceptable cold call technique by the company. A company that promotes itself as, "...the oldest, largest, and most trusted educational student travel organization in the nation." should be capable of selling their services based on their reputation and performance rather than deceptive cold calls that take up the time of our hardworking faculty members.Desired Settlement: We would like this company to cease and desist these deceptive and disruptive cold calls as requested.

Business

Response:

Dear [redacted]We are in receipt of your complaint filed with the BetterBusiness Bureau regarding unwanted sales phone calls.In researching this matter, I did find that the call volumewas unusually high. I have spoken with the Sr. Vice president of Sales and wehave specifically placed [redacted] on a “no call” status.I apologize for the inconvenience and frustration thismatter has caused you.You should not receive any further calls from WorldstridesEducation ravel Specialists. However, if you do, please feel free to contact medirectly at [redacted] for handling. We will be providing a copy of thiscorrespondence as part of our response to the recent filing you made with theRevdex.com (case#: [redacted]) in Richmond.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me if the organization stops calling. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: On July 1, 2014 world strides received by certified mail my full payment along with scholarship application and tax information required for processing of a flag scholarship. World strides representative [redacted] signed for this certified piece of mail and at some point this Mail piece was lost. Although I have legal proof by certified mail world strides continues to place the burden of proof on myself to replace $2000 worth of money orders a personal check and re-complete the scholarship application and essays and resubmit them. It has been one month they still cannot find the certified mail piece containing these documents and payments at this point they have become difficult to reach by phone and when requested do not return my phone calls. I have investigated through the [redacted] and found that on the date of delivery only two certified mail pieces were distributed to this company how is it possible that with only two certified mail pieces their employee was able to lose one and a large 10 x 14 brown envelope approximately one quarter inch thick? Instead of accepting responsibility for their employees error they continue to place the burden on myself to resubmit the scholarship application rewrite the essays request refunds and pay for refunds for the money orders to be replaced and resubmit a full payment to them I believe this is unjust and unfair since it was their mistakeDesired Settlement: I believe that since it was world strides error in losing my package that I should not have to resubmit scholarship information tax records or essays I also believe that I should be immediately refunded $30 which I have now paid to have the money orders replaced. I would also like a formal apology because it is not my fault that their representative lost the certified mail piece. when the money orders have been refunded I will re-submit the $2000 payment. At that time my daughters account should be marked paid in full.

Business

Response:

Dear [redacted]:

Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that [redacted] is scheduled to accompany [redacted] on their upcoming trip to Washington, D.C. and that you are concerned regarding the package containing her payment and [redacted].

Unfortunately, WorldStrides has not been able to locate the package through a diligent search of the organization.

We apologize that this situation has caused you such frustration and we have in good faith credited your account $30 you indicated you have paid in order to have the money ordered reissued. Once the reissued money orders have been received, [redacted] account will be updated to reflect the same.

Unfortunately, we do need to re-forward the [redacted] and supporting documents as we will need to review them in order to make a determination and award.

I again apologize for the inconvenience and dissatisfaction this complication has caused you and do hope that we can satisfy this situation so that [redacted] can enjoy this extraordinary experience with her classmates.

Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted]) in Richmond.

Sincerely,

Paralegal/HR Assistant

Business

Response:

Dear [redacted]:

Thank you for providing me with additional information/documentation regarding this matter.

Based on this information, we have granted the scholarship for [redacted] in the amount of $300 as previously discussed.

[redacted] account has been updated to reflect the scholarship and you will receive a revised invoice from us shortly.

Once the new money orders have been received, [redacted] account will be updated to reflect those payments as well.

We again apologize that this situation has caused you such frustration and dissatisfaction. I am happy that we were able to resolve this matter and am confident that [redacted] will enjoy an extraordinary experience with her classmates as they travel to Washington, D.C. next Spring.

Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted]) in Richmond.

Sincerely,

Paralegal/ HR Asisstant

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Enrolled for a trip for my daughter and myself, put a deposit down of $49 each on April 23rd and 24th. A month later needed to cancel the trip, we already made payments toward the trip already of $169.00 for my daughter and $199.00 for myself on May 14, then canceled our trip in July. I called to cancel and found out I would not get a refund in full minus the deposit, instead they would only refund a small portion-$34 on both accounts. The company is keeping $390 of my money. I was not informed up front that they would not give a full refund again minus the deposit. This company will be able to book our seats with other customers as we cancelled very early in the process, they should not be allowed to keep our money as well.Desired Settlement: I want a full refund minus the deposit-total $368.00, this is how most business's work and is fair.

Business

Response:

Dear [redacted]:

Thank you for contacting WorldStride regarding your accounts. It is my understanding that you and [redacted] were scheduled to accompany [redacted] on their upcoming trip to Florida. However, you recently cancelled your accounts and requested a refund.

On April 23, 2014, when you registered online, you were presented with and agreed to certain Terms & Conditions. Those Terms & Conditions provided a detailed explanation of the $49 non- refundable deposit, as well as the Full Refund Program Fee. Pursuant to the Terms & Conditions, the Full Refund Program Fee for this trip was $159.00.

The Terms & Conditions further explain payment plan options, handling fees and late fees which may be associated with your account. You chose to spread your payments out into installments rather than enroll in the EZ Pay program for payment. As explained in the Terms & Conditions, "If you choose to follow the installment payment following your registration, except the initial deposit and the final payment. There are NO HANDLING FEES associated with payments made through the EZ Pay program."

In reviewing your accounts, I see the following:

[redacted]: 4/23/14- $49 payment for the non-refundable registration fee

5/13/14- $169 payment

[redacted]: 4/23/14- $49 payment for non-refundable registration fee

5/13/14- $199 payment

Pursuant to the Terms & Conditions and payment option selected, each account was charged a handling fee in the amount of $6.00 for the 5/13/14 payments. Therefore, the refunds for you account would be $4 on [redacted] and $34 on yours.

Unfortunately, we are not in position to provide a refund for the non-refundable deposit or the fee for the Full Refund Program. However, we have made an exception and refunded the handling fees on each of your accounts. This brings your total refund up to $50 for both accounts to be applied to the credit cards used for payment.

I apologize for the frustration this situation has caused you and do hope that you and/or [redacted] will be in a position to travel with WorldStrides in the future.

Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case # [redacted]) in Richmond.

Sincerely,

Paralegal/HR Assistant

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Even though I am accepting this offer I will never do business with this company again, the info was not clear to us when we signed up, as far as I am concerned we got ripped of.

Regards,

A salesperson has called me(and my colleauges)repeatedly saying only "This is Mrs "X" regarding your AP Biology class, or "having a question pertaining to your class" etc. without mention that she is a salesperson or with a company. The fact that she could possibly interrupt a class in session is bad enough. Any teacher assumes it is a parent of a student and rushes to call back to find... an unwanted sales pitch. Amoral? maybe. Disingenuous at best.

Review: I attended a briefing at my daughter’s school for a World Strides trip on November 3rd and signed up with the school for her to attend the trip. I gave the school a deposit check of $100 on November 3rd along with her registration form. I was told by the school all the registrations will be sent at the same time. So I call World Strides the next day to inquire about the [redacted] program. After over a 45 minute wait I spoke to a representative who told me we qualified for the program due to our adjusted gross income (AGI) from 2013 taxes and would receive $130 off the total price however I needed to fill out the application and she noted it under my daughter’s name and School. Once the registration from the school was received the [redacted] would be sent to me. I did not receive anything from World Strides and seen my check cleared on the 24th of November so I expected to receive the application within a week or two. I did not receive anything from the company so I called and was on hold for so long that I decided to send an email. On December 2nd I sent an email as to inquire about not receiving anything so on December 15th I called again and this time deceided to wait till I actually talked to someone. I spoke to a representative who told me I was quoted the [redacted] on November 4th and I only had 30 days to complete the application. I explained to the representative I received nothing from the company but my first bill which was dated December 5th and to please tell me when the Flag application was sent. Since the representative could not find any other correspondence from them to me she said she would email me the application but I had to have it faxed back to them by that Friday the 19th of December. I faxed the completed application along with my required 1040 on the 15th of December which showed the 6 pages were faxed and received. When I returned to work I seen an email sent to me from [redacted] on the 11th of December stating I was quoted on the 4th of November and unfortunately the funding is on a first come first serve basis and the funds had currently been exhausted. So I replied to her on the 17th of December explaining the whole situation and still have not heard back from her. I tried calling again had to wait over 45 minutes and finally hung up. On December 24th I went to [redacted] and found the World Strides account and seen a posting from another person who stated she was on hold for 2 hours and then the next day over an hour so I replied to her stating I have the same issue. She replied to me stating to send a message through [redacted] and then World Strides would contact me. [redacted] from World Strides sent me a [redacted] message on December 29th stating she would have someone from the customer service team follow up with me and nothing as of yet. I also sent other emails on December 24th and December 27th which stated a customer support representative will respond to me shortly, which I still have not received a response. I keep getting emails for payments but that’s it. I make payments through the school payment plan so once they send all the payments then World Strides will receive them. Thus far I have made $100 and $187.80 payment to the school and just made one online for $200.Desired Settlement: I would like the company to credit my daughter’s account ([redacted]) the $130 dollars I was told we would receive for the Flag financial assistance program along with responses from the customer service department.

Consumer

Response:

The customer contacted Revdex.com and stated this has been resolved.

Review: I signed up with WorldStrides on May 21 2015 for my son. I filed for their Scholarship and was award $149. I was sent an email showing that I needed to pay $189 a month for 11 months. I could not afford that payment but hoped to make payments as I saved and earned the money. In the summer I attempted to make a payment of $220 but could not because the online account would not accept a smaller amount. I saved up more money and hoped to use a tax refund to finish the amount needed. I earned $500 and was finally able to make a payment of that amount on 10/31/15. I received in November my first statement after 6 months showing me charged $15 a month late fees and $6.00 a month handling fee. I emailed World strides and complained. They waived the late fees at that time. After the Paris bombing and the San Jose shooting, and our family member declining to go with our son, we had to cancel the trip. I emailed Worldstride on December 1st and was told the refund would be sent. No amount was quoted. I asked how it would be reimbursed as I had paid using direct debit and I was told it would be refunded the way it was received. I was told it would take 4 to 6 weeks. On January 5th, five weeks later, I had not received the money. I called World strides and was told it should be there by January 14th over 6 weeks. Also, then and only then I was told I would be receiving only $216 about because I was being charged $291 cancellation fee.

At no time was I informed of handling fees, late fees or a cancellation fee. $291 is over half of what I paid originally. I understand not being reimbursed the $50 sign up fee, but $291 for Cancellation!!! Exorbitant. I have paid over $550 to company for one paperstatment, 20 emails, and 1 worthless long distance call.Desired Settlement: I want a full refund of $500. I will accept a refund of $400. I want it direct deposited into my account and not in a travel voucher.

Business

Response:

Dear

Ms. [redacted]:Thank

you for contacting WorldStrides regarding your son’s account. It is my understanding that [redacted] was scheduled

to accompany [redacted] on their upcoming trip to Washington, D.C.,

but on November 25th you cancelled his account and continue to have some

concerns regarding your refund. On

May 31st when you registered online, you were presented with and agreed to

certain Terms & Conditions. Those

Terms & Conditions provided a detailed explanation of the cancellation policy,

fees, and the refund policies, as well as the $49 non-refundable deposit and information

regarding the Full Refund Program Fee.

During the enrollment process, you enrolled in the Full Refund Program

which would protect your payments and provide a refund minus the Full Refund

Program fee and non-refundable deposit if you, the Program Leader, school, or

school’s administration needed to cancel at any time prior to departure for any

reason. The

amount you were refunded was the amount you had paid in $549 (the $49 initial

deposit and one additional $500 payment) minus your deposit $49, the cost of

the cost full refund program $219, and $30 in account handling fees. On November 24th we did waive all of the late

fees on your account as a courtesy.Attached

is a screen shot of the online registration system which you would have been

presented with upon registration. As you

can see, in order to move forward with registration you would have had to agree

to the Terms & Conditions. Our Terms

& Conditions are also available on our website for review at any time.I hope that this explanation addresses

your concerns and that [redacted] is able to travel with WorldStrides in the

future. Should you have any further

questions or concerns, please feel free to contact me directly at (434) 951-8455. We will be providing a copy of this

correspondence as part of our response to the recent filing you made with the

Revdex.com (Case #: [redacted])

in Richmond.Sincerely, [redacted]VP

Customer Service

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

World Strides states that I checked the box to accept their $219 cancellation fee. I do not remember any screen providing that statment, nor did I click the box to accept that. I did have that opiton at all. I will not accept this response. It was not on any screen that I saw. I would have remember such a large cancellation fee. I will not accept this response as it is not a resolution. The fee is exorbitant and I did not see that screen. I challenge that it was not there when I signed up in May.

Regards,

Review: Takes upwards of a week for their customer service team to respond to requests via email or phone. I'm attempting to cancel a trip that my son is signed up for (ten months in advance) and requesting a full refund, minus non-refundable fees. I found "full refund protection program" which was never communicated up front. Besides, it costs nearly as much as the fees they intend to keep. Seems very much like a scam to me. Once they finally with instructions to fax/email a signed statement of my intent to cancel, I did so immediately. After repeated calls for confirmation, I received another email another week later stating that they'll send me additional forms that need to be filled out by not only me, but my family physician as well, since I'm cancelling due to medical reasons. Nearly two weeks after that email, I still haven't received any such forms, and there has been no response to my continued attempts to contact them. This has been very frustrating, to say the least. I do not believe they should be requesting information from my doctor. I just want the trip cancelled and refunded.Desired Settlement: This business needs to provide more prompt customer service, and do a better job explaining their cancellation policies up front.

Consumer

Response:

I would like my trip cancelled, as requested, and I would like to be issued a refund.

Business

Response:

Dear Mr. [redacted]: I am sorry to hear that you have had to cancel your son 's trip due to medical reasons and certainly hope that you and/or [redacted] recover well. Attached is a copy of the Terms & Conditions you were presented with and agreed to upon registration. These Terms & Conditions provide detailed information regarding the cancellation and refund policies, as well as the Cancellation Protection Plus (CPP) Program Benefits. As you know, pursuant to the Terms & Conditions. ·'all pa11icipants are provided with limited additional Travel Insurance coverage (underwritten by [redacted] American lnsurance Company) that provides for a PARTIAL REFUND of cancellation fees up to $300 for a covered reason (up to $3,000 if you cancel due to ·'terrorism,'· including travel warnings), up to $250 of extra airfare that may be required due to a covered injury, sickness or death of you or a family member:· It is my understanding that you spoke with our customer support team on August l I, 2015 regarding yo ur desire to cancel [redacted] 's account due to health reasons. At that time you were provided with an overview of the cancellation process and advised that cancellations due to medical reasons are processed through [redacted] Insurance Company. All WorldStrides would need from you to start this process is a cancellation letter, mentioning that the cancellation was due to medical reasons, and then we would forward the appropriate [redacted] claim forms which would need to be completed and sent directly to [redacted] Insurance Company for consideration. On August 14, 20 I 5, you spoke with our customer support team and were advised that we were in receipt of the letter requested and that we \\1ould be forwarding you the necessary forms to obtain a refund from [redacted] Insurance. Unfortunately, due to technical issues, the customer support team was delayed in processing your cancellation and you only recently received the [redacted] forms for completion. I do apologize for the delay and for the frustration this situation has caused you. In light of the forgoing, we are making an exception to the Terms & Conditions and providing you with your refund while you continue to pursue your claim with [redacted] Insurance Company for cancellation fees up to $300. Accordingly, your refund from WorldStrides in the amount of $750 will be processed and promptly forwarded to you via check. Again, I apologize for the frustration and dissatisfaction this situation has caused you and do hope that [redacted] is in a position to travel with WorldStrides in the future. Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted]) in Richmond. Sincerely,[redacted]

Review: My son signed up for a Worldstrides trip to Costa Rica offered through his school in June of 2014. He wasn't completely sure he wanted to go on the trip but the representative from Worldstrides strongly encouraged students who were "maybes" to sign up and said that while we would not receive our non-refundable sign up fee back, that if a child decided not to go that we would receive a refund of the vast majority of our fees as long as we cancelled early enough. March of 2015 was thrown out frequently as an example in his presentation since the trip was in June of 2015. I made two payments of $279 for the trip in addition to the non-refundable deposit. On October 1, I followed the instructions on the Worldstrides website to cancel my son's reservation for the trip and to ask for a refund of the $558 I had paid. I heard nothing from Worldstrides for two months. When I called in December to try to find the status of my refund, I was told that I would receive no refund because I was being charged 25% of the cost of the trip because I cancelled more than 75 days before the date of the trip..

Based on this policy, by simply signing up and paying initial payments, Worldstrides is guaranteeing that they will keep any money I paid up to $650. Because I cancelled before I reached that point (I paid $558), they are simply profiting off of my child signing up and then changing his mind – regardless of the fact that we cancelled 8 months before the trip and Worldstrides certainly hasn’t incurred that much expense in my son potentially being part of the trip.

This was not what was communicated in the informational meeting held at the school last spring. I have confirmed with multiple parents who attended the meeting that the Worldstrides representative said multiple times that as long as we cancelled early enough (again, he used March 2015 as a frequent example), Worldstrides would not have incurred final hotel costs, etc. and we would receive a majority of the money paid back. Certainly cancelling on October 1 for a trip scheduled the following June should qualify as “early enough”.

This is very deceptive and is frankly extremely disappointing in a trip that is organized through school personnel. While I know it isn’t an “official” school event, it is clear that Worldstrides is taking advantage of the relationship with teachers to get into schools to market their trips. Then, they are setting up the trips so that families who change their mind early in the process are ensured they will NOT receive a refund.

This practice is highly deceptive and unfair advertising especially when their on-site representative verbally states a significantly different policy multiple times in his presentation.Desired Settlement: I would like a check refunding the $558 I paid before I cancelled on 10/1. This does not include the non-refundable deposit which seems fair for Worldstrides to keep. But the $558 should be refunded based on the extremely conflicting information deliberately presented during the school meeting.

Business

Response:

Dear [redacted]Thank you for contacting WorldStrides regarding your Son’saccount. It is my understanding that [redacted] was scheduled to accompany [redacted] in their upcoming trip to Costa Rica. However, yourecently cancelled his account and continued to have some concerns regardingyour refund.On June 4, 2014, when you registered online, you werepresented with and agreed to certain Terms & Conditions. Those terms $conditions provided a detailed explanation of the cancellation and refundpolicies. During the enrollment process, you chose not to enroll in the FullRefund Program which “protects your payments and provides a refund* minus theFRP fee if you, the Program Leader, school, or school’s administration need tocancel at any time prior to departure for any reason.”Since you chose not to enroll in the Full Refund Program, arefund in this instance would be processed according to the StandardCancellation policy, which states:This policy applies to participants who choose not to beenrolled I the Full Refund Program. Within seven calendar days followingreceipt of your registration confirmation or initial payment invoice (whicheveris received first), you may cancel your WorldStrides program and receive a fullrefund. Beyond the seven day grace period, if you, the Program Leader, school,or school administration cancel, WorldStides will retain 25% of the base tripprice* (minimum charge of $120 if base trip price in $400 or more) if yourcancellation letter is postmarked more than 75 days prior to the group’sdeparture, 50% of the base trip price* if your cancellation letter ispostmarked 450 74 days prior to group’s departure, or 100% of the base tripprice* if your cancellation letter is postmarked 44 days or less prior to group’sdeparture.”I am sorry to hear about your dissatisfaction regarding howthe cancellation policy was explained to you during the initial parent meeting.As you are aware, WorldStrides made an exception and cancelled your account asif you elected to enroll in the Full Refund Program. We have also waived allhandling and late fees associated with your account.Payments received from you total $607.00. This amount minusthe $49.00 non-refundable deposit and $219.00 Full refund Program Fee,resulting in the amount of $339.00. Refunds are processed in the same manner inwhich they were received. Therefore, this amount has been refunded to thecredit cards used for payment on the account.I apologize for the inconvenience and dissatisfaction thissituation has caused you and do hope that [redacted] is in a position to travelwith World Strides in the future.Should you have any further questions or concerns, pleasefeel free to contact me directly at [redacted]. We will be provided a copy ofthis correspondence as part of our response to the recent filing you made withthe Revdex.com (case #: [redacted]) in Richmond.Sincerely,[redacted]

Review: World Strides offers rewards for program leaders who have signed on to go on a trip with the company. The rewards for my trip was a check or gift card in the amount of $500. This was promised in May with the statement from the company of "$500 is yours!! Now that you have registered for 2015…For the Spring only, the registration fee is only $49. REGISTER 5 participants for 2015 and receive $500!! You are eligible for amazing travel benefits too! Your families will have a financial benefit by applying immediately for the over 1 million in [redacted] money,while also having their trip payments spread out over many more months." I met the 5 students by the end of May. When asked abut the money, I was told that it was in the beginning stages of processing.

Since then, I have stayed in contact with the company about the money. I was told that "you will receive your $500 rewards check this Thursday, 8/7. This has been sent via [redacted] to your home address." However, it never came. I then received another email stating "it looks like the gift card was sent to you at the school address. I apologize for this misinformation." However, the check never has come. I've called my school and it is not there.

Through email I have asked for a tracking number that has not been given. I also called the office on 8/11 and spoke to a rude receptionist that there was no one that could help me because the account managers were out of town.

I'm shocked that no one else in the office could help.

Their business practice is fake and dishonest.Desired Settlement: I would like $500 as I was promised.

Business

Response:

Dear [redacted]:

Thank you for contacting WorldStrides regarding your upcoming trip to Washington, D.C.

We apologize for the miscommunications and events which led to the delay in receiving your program reward.

In researching this matter, I have learned that you are now in receipt of the gift card as it was delivered via overnight mail on August 13, 2014.

Please feel free to contact me directly to discuss if my understanding is incorrect or if there is anything further I can do to help.

I again apologize for the inconvenience and dissatisfaction this situation had caused you. We look forward to continuing to work closely with you to ensure that your group enjoys an extraordinary trip with WorldStrides.

Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted]) in Richmond.

Sincerely,

Paralegal/HR Assistant

Review: my son was signed up to go on a trip through WorldStrides this June 2015 someone rescheduled it till June 2016 with out notice to me or my son of this change. Had I been asked if I wanted to sign him up for a trip in 2016 I would have said no. We will not be in this area in order for my son to go on that trip. So with this in mind I asked to company for a full refund of all money paid. They refuse to give the full amount are wanting to keep 188.00 of 336.99. I understand that under normal circumstances they would not give a full refund but I never would have sign my son up if I had thought this trip was not going to take place till 2016Desired Settlement: I would like a full refund of 336.99

Business

Response:

[redacted]Thank you for contacting WoridStrides regarding your son's account. It is my understanding that[redacted] was scheduled to accompany [redacted] on their upcoming trip [redacted]. However, due to the request of the Program Leader from [redacted], the tripdates have been changed from June 2015 to June 2016.Pursuant to the Terms & Conditions presented and agreed to upon registration, upon cancellation,you were provided with a refund of all monies paid, minus the non-refundable deposit, Full RefundProgram Fee and late/handling fees.However, given the circumstances of your situation, WorldStrides is making an exception andproviding you with a full refund of all monies paid. Therefore, you will be receiving an additionalrefund in the amount of $194.00.I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that[redacted] will be in a position to travel with WorldStrides in the future.Should you have any further questions or concerns, please feel free to contact me directly at (434)[redacted] We will be providing a copy of this correspondence as part of our response to the recentfiling you made with the Revdex.com (Case #: [redacted]) in Richmond.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I am the principal of a high school in [redacted]. Sales representatives from WorldStrides have been systematically harassing no fewer than seven of my teachers with phone calls trying to sell "student travel tours." We have asked them repeatedly to stop. They now have found our teachers' classroom extensions and have called two teachers in their classrooms during the school day, in the middle of class while they are teaching--the most recent today. They began with foreign language teachers, then English teachers, then social studies teachers, and now others. My office manager has had numerous phone conversations with them telling them to stop, as has every teacher they have contacted. Today my office manager requested a return call from a manager confirming that they will no longer call our staff, but given their obnoxious persistence, I doubt we will receive a confirmation call or a cessation of harassing calls.Desired Settlement: This company needs to stop contacting any staff member of [redacted] or the [redacted] School District. Thank you for your time and help with this.

Business

Response:

We are in receipt of your complaint filed with the RevDex.com regarding unwanted sales phone calls.I have spoken with the [redacted] and we have

specifically placed [redacted] on a “no call” status.I apologize for the inconvenience and frustration this

matter has caused you.You should not receive any further phone calls from World Strides

Education Travel Specialists. However, if you do, please feel free to contact

me directly at [redacted] or [redacted] for handling. We will be

providing a copy of this correspondence as a part of our response to the recent

filing you made with the Revdex.com (case

#[redacted]) in Richmond.Sincerely,[redacted]

Review: In May 2013 a WorldStrides presentation was made at my daughter's school. It primarily focused on places that would be visited and the overall value of the experience. Little was discussed regarding finances with the exception of a $49 deposit and an early bird discount of $100. I reviewed their pamphlet and attempted to navigate the WorldStrides website to learn more about the trip [redacted] was planning. In lat May we enrolled our daughter in the trip and paid our initial fees. Over the summer we made additional payments and our daughter worked various odd jobs to earn money for the trip. An additional transfer of $1000 was made to the trip. In September we learned that my husband's company would be requiring us to relocate in the spring and I immediately contacted WorldStrides to discuss cancellation and refund of the amounts deposited. I called their customer service number and after listening to their limited automated message which merely states all cancellation requests must be made in writing and sent tot ehir P.O. Box number, I called back and spoke to a representative who told me the same but all included that since I had called so early only 25% would be kept and the remainder refunded. A certified mail/return receipt requested was signed for on October 3 by [redacted]. This request was made more than the required 77 days before the trip - in fact the request was made almost 6 months prior to the trip date. In spite of the refund request our account was still charged a late fee for October and November. After several phone calls and emails to check the status of the request I received an email over a month later stating WorldStrides had not received my request but "would look into it." I forwarded a copy of the letter along with the signed confirmation card. Shortly thereafter I checked our bank account and noticed that only $483.00 had been refunded. When I originally read the refund policy I noted that it stated if the request was made/received more than 77 days before the trip WorldStrides would keep 25%. This was also the information I was told by the customer service representative. I assumed we would be receiving a bit over $800 back as we had made close to $1200 in payments. I spent more than 30 minutes clicking and linking/back peddling to find the parents question section which deals with refunds on the WorldStrides website. A disclaimer shows that the refund will be given off the "full base trip price." This is not was the representative told me when I called to clarify the cancellation/refund policy. I have spoken with WorldStrides on several occasions and was essentially told they were sorry for my misunderstanding of their policies. They stated they would look into refunding the late fees but that was the extent of what they were willing to do. To date, even the late fees have not been refunded.Desired Settlement: We understand the need to a business to protect itself and were willing to accept the 25% penalty for a cancellation/refund request more than 77 days prior to the event. However, 25% of a full base trip price is ridiculous especially when it is not made clear at either the initial parent meeting or through customer service representatives. Additionally, the website is extremely difficult to navigate. We followed all the instructions given by customer service and feel we were subjected to modern piracy. We would like WorldStrides to keep the 25% of what was paid, discount/refund any late fees adn return the remaining amounts to our account.

Business

Response:

Dear [redacted]:

Thank you for contacting WorldStrides regarding your daughter's account. It is my understanding that [redacted] was scheduled to accompany [redacted] on their upcoming trip to Washington D.C. However, you recently cancelled her account and requested a refund due to the fact that she will be unable to travel because your family is relocating at the direction of your husband's employer.

On May 25, 2013, when you registered online, you were presented with the agreed to certain Terms & Conditions. Those Terms and Conditions provided a detailed explanation of the cancellation and refund policies. During the enrollment process, you chose to enroll in the Full Refund Program which would have protected your payments and provided a refund minus the FRP fee and non refundable deposit if you, the Program Leader, school, or school's administration needed to cancel at any time prior to departure for any reason. However, on July 24, 2013, we received an email from you requesting that the Full Refund Program be removed from your daughter's account.

Since you chose to remove the Full Refund Program, a refund in this instance would be processed account the Standard Cancellation Policy, which states:

"This policy applies to participants who chose not to be enrolled in the Full Refund Program. Within seven calendar days following receipt of your registration confirmation or initial payment invoice (whichever is received first), you may cancel your WorldStrides program and receive a full refund. Beyond the seven day grace period, if you, the Program Leader, school, or school's administration cancel, WorldStrides will retain 25% of the base trip price* (minimum charge of $120 if base trip price is $400 or more) if your cancellation letter is postmarked more than 75 days prior to the group's departure, 59% of the base trip price* if your cancellation letter is postmarked 45 to 74 days prior to group's departure, or 100% of the base trip price* if you cancellation letter is postmarked 44 days or less prior to group's departure."

However, WorldStrides is proud to be the oldest, largest, and most trusted educational student travel organization in the nation. We maintain an A+ rating with the Revdex.com because we review and respond to every customer complaint with compassion and understanding.

Given the circumstances of your situation, will make an exception and process your refund as if you did not remove the Full Refund Program from your account upon receipt of evidence regarding your husband's employment relocation. A note from the Program Leader, [redacted], confirming your relocation will suffice.

As you are aware, payments received from you total $1,149. This amount minus the $49 non refundable deposit and the $219 FRP fee will result in a total refund of $[redacted]. The $15 late installment fee was refunded to your [redacted] on December 30,2013. Upon receipt of the requested documentation, we will process your refund accordingly.

I apologize for the inconvenience and dissatisfaction this situation has caused you and do hope that [redacted] will be in a position to travel with WorldStrides in the future.

Should you have any further questions or concerns, please feel free to contact me directly at [redacted]. We will be providing a copy of this correspondence as part of our response to the recent filing you made the Revdex.com in Richmond.

Sincerely,

Paralegal/HR Assistant

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for emailing. I have been trying to figure out how to contact the Richmond Revdex.com regarding my previous complaint without opening an entire new complaint. While I accepted the resolution offered by WorldStrides, they have not yet returned the funds as agreed upon. I am not sure what I need to do. Any assistance would be greatly appreciated.

Sincerely,

Business

Response:

[redacted],

I spoke with Customer Support. I apologize that this has not been taken care of. [redacted] credit card will be credited the funds by the end of the day today. Please ask her to let me know if this does not happen.

Thanks so much.

Paralegal/Human Resource Assistant

WorldStrides

Phone: [redacted]

Fax: [redacted]

Consumer

Response:

[redacted],

The refund came through on Friday. Thank you for all your help.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,