Worldstrides

Dear Ms***, Thank you for contacting WorldStrides regarding your son's accountI am glad you were able to speak directly with our Customer Service Manager, Cindy S*I was pleased to hear we were able to work together to help clear up any confusion regarding the accountI hope that [redacted] is able to travel with WorldStrides in the futureShould you have any further questions or concerns, please feel free to contact me directly at [redacted] ***We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted] ) in RichmondSincerely, Jessica S*** VP Customer Service

DO NOT, I repeat DO NOT send money to this companyWe had to cancel our previous checking account and set up a new one due to this company's practicesMy wife and I both called and sent emails to them and they still kept sending invoices after we were told it was cancelledTheir prices are ridiculously high and I think it's shameless that they take advantage of school children like thisThere are better and cheaper ways to book trips of this nature

I would like to state that I was a chaperone with my stepson for the trip to [redacted] in June I was informed throughout the process that since the co-chaperone and I were going that we would receive a price discount It was never really clear how much or how items were deducted throughout the process, but we just continued to work assuming all would be fine in the end In March, as a chaperone, I was first told to wait to pay for the trip until all discounts had been deducted After waiting to pay, I received an email in April stating that both my trip and my son's trip had been cancelled due to a lack of payment I called Worldstrides and was told that my bill must be paid in full before departure(this was different than what I was originally told) During that conversation and in the original Worldstrides documentation, it was stated that NO STUDENT MAY GO ON THE TRIP UNTIL ALL PAYMENTS HAVE BEEN MADE I promptly paid for my son and I IN FULL and was assured

I cancelled my childs trip mailing them a letter on the 10thI also spoke to customer service on the 15th who said it would be cancelled and I would not be chargedUpon checking my account on the 24th, I was pending a charge from themI immediately sent them an email request to stop the draft and cancel the serviceThe charges were still put throughI also had a $credit on the account and I was previously told I would not be drafted till MayThere was enough money there to cover the first few paymentsmember id [redacted] ***

This company is deceitful on it's advertising and customer service practicesIf you are offered a payment plan, do the mathThey tell you it's an easy $per month but if you do the math you will see it doesn't come close to paying it off by the trip date and you must have it payed off by the trip date or your trip will be cancelledAlso, if you speak to customer service you are treated like they are your superior and you must do what they sayGet in writing what the cancellation fee will get you because they will not refund the full amount you have paidThey have "fees" that they don't tell you about before you give them your money

This is not a reputable company to do business with if for any reason you need to cancel your trip I cannot believe that schools participate and encourage students to partake in their trips and at least warn parents about their practices if you cancelMy daughter and I had to cancel our trip I completely understood that I would not get back my cancellations fees of $per account I am not disputing that however out the balance owed back to me they took out $and gave it to me in travel vouchers which were not able to be used for the trip we cancelled I could not even give the vouchers to one of her friends still going on the trip They not only make money on the cancel fee but then on these useless vouchers This company is a ripoff and I would highly suggest not giving them any of your money Go on a trip alone with your child it will be better and you will save headaches and money

Good Afternoon, Ms[redacted] I hope this email finds you well We have received notice of the above referenced complaint filed with the Revdex.com I apologize for the delay in my response to this matter Please also accept my apologies for the difficulties you experienced in trying to reach our Customer Support Team during the month of January Unfortunately, due to a customer outreach program we ran during this time, we experienced an unusually high volume of calls which led to unacceptably long waiting periods for customers In researching this matter, I have been informed that the trip previously planned was cancelled by the program leader and that WorldStrides is currently working with him to plan an exciting new trip for It is my understanding that each participant registered for the trip has been provided a full refund Please do let me know if you have not received your refund and I will follow up with the [redacted] to determine the status Thanks so much Have a great day [redacted] [redacted] *** [redacted] [redacted]

Dear [redacted] ***: Thank you for contacting WorldStrides regarding your upcoming trip to Washington, D.C We apologize for the miscommunications and events which led to the delay in receiving your program reward In researching this matter, I have learned that you are now in receipt of the gift card as it was delivered via overnight mail on August 13, Please feel free to contact me directly to discuss if my understanding is incorrect or if there is anything further I can do to help I again apologize for the inconvenience and dissatisfaction this situation had caused youWe look forward to continuing to work closely with you to ensure that your group enjoys an extraordinary trip with WorldStrides Should you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] , [redacted] , [redacted] , [redacted] ) in Richmond Sincerely, [redacted] Paralegal/HR Assistant

This is concerning a school trip (trip ID [redacted] ) I signed my son up for through his school(customer account # [redacted] ) Worldstrides withdrew $on 10/6/15, $on 10/22/15, 12/11/15,and 01/12/totaling $I was told when he decided he didn't want to go, to cancel within days of the next withdrawal and that withdrawal wouldn't come outI canceled Feb 4, with a phone callThe call asked for an email also, I did email that same day asking to cancelI received an email informing me the refund would take to weeks that same day Feb 04, Another email saying 'sorry to see you go', on Feb 10, Its been eight and no one will talk to meThey even sent me an email saying for $they'll let my son back on the list for the trip, but nothing about the refund

Dear [redacted] ***We are in receipt of your complaint filed with the BetterBusiness Bureau regarding unwanted sales phone calls.In researching this matter, I did find that the call volumewas unusually highI have spoken with the SrVice president of Sales and wehave specifically placed [redacted] on a “no call” status.I apologize for the inconvenience and frustration thismatter has caused you.You should not receive any further calls from WorldstridesEducation ravel SpecialistsHowever, if you do, please feel free to contact medirectly at [redacted] for handlingWe will be providing a copy of thiscorrespondence as part of our response to the recent filing you made with theRevdex.com (case#: [redacted] ) in Richmond.Sincerely, [redacted]

Dear [redacted] : Thank you for contacting WoridStrides regarding your son's accountIt is my understanding that [redacted] accompanied [redacted] on their recent trip to [redacted] , [redacted] and that you feel misled regarding the small group adjustment for this tripOn April 30, 2013, when you registered online, you were presented with and agreed to certain Terms & ConditionsThese Terms & Conditions clearly state that the "price quoted is based upon a minimum number of travelers" and that "the price is also subject to adjustment if the minimum enrollment is not met"A copy of the Terms & Conditions is [redacted] for your referenceThe [redacted] Registration Letter, which was provided to you by the Program Leader, clearly states that the trip price was based on full-paying participantsAs you are probably aware, eight full-paying participants accompanied the Program Leader to [redacted] for this tripTherefore, the price of the trip was adjusted accordingly pursuant to the Terms & Conditions for each of the traveling full-paying participantsI apologize for the frustration this situation has caused you and do hope that the foregoing helps to clarify the small group adjustment applied to your son's accountUnfortunately, we are not inclined to waive the remaining balance due for the small group adjustmentShould you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response tothe recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond

I have had a monthly fee electronically debited from my checking account for many months to cover a trip to [redacted] with my daughter's 8th grade classThings came up with my health that is preventing me from taking that tripI called on 8/30/to cancel and was advised I would get refund of $in to weeksI called on 09/09/to see if the refund was sent yet and was advised the first costumer service rep was wrongMy refund would be $and it would be sent between 9/12/and 09/15/On 09/16/I called to check the status of my refund and was advised I was again given wrong informationThat refund would take days because they have to wait days for my last payment to clear the bankWell my last payment of $was electronically debited from my back on 08/16/It is now 09/21/2016, my refund has yet to be sent

Dear Ms [redacted] , Thank you for contacting WorldStrides regarding your son's account, it was a pleasure speaking to you today 11px;">Upon review there was an internal error that resulted in you not receiving your full refund dueWe apologize for the inconvenienceThe total refund due to you is $238.00, which we will process this Tuesday back to your [redacted] card on fileI hope this satisfies your outstanding concerns and thank you for working with us to resolve this matterI hope that Ryan is able to travel with WorldStrides in the futureShould you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case#: [redacted] ) in Richmond Sincerely, Jessica Saha VP Customer Service

Dear [redacted] ***Thank you for contacting WorldStrides regarding your daughter’s accountIt is my understanding that [redacted] was scheduled to accompany [redacted] to Washington D.CHowever, the trip was canceled and you have some concerns regarding the cancellation and your refund.IN researching this matter, I have confirmed that cancellation was initiated by the Program Leader from [redacted] due to low participationWorldStrides has made an exception to the Terms & Conditions and, as a good faith gesture, provided a full refund to all participants registered for this trip, to include the non-refundable deposit.Payments made on [redacted] account total $1,Refunds are processed in the manner in which payments are receivedTherefore, on May 28, 2015, the follow refunds were processed: $was refunded back to your V***, $was refunded back to your [redacted] , and a check in the amount of $was forwarded to you via regular mail.I am very sorry to hear about your dissatisfaction concerning your experience with our Customer Support Staff and apologize for the frustration this situation has caused youI do hope that [redacted] is in a position to travel with WorldSrides in the futureShould you have any further questions or concerns, please feel free to contact me directly at [redacted] We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com [redacted] in Richmond

Dear [redacted] ***:Thank you for contacting WorldStrides regarding your Son’saccountIt is my understanding that [redacted] was scheduled to accompany [redacted] on their upcoming trip to FloridaHowever, you recentlycancelled his account and continue to have some concerns regarding the amountof your refund.On May 27, 2014, when you registered online, you werepresented with and agreed to the [redacted] terms and ConditionsThese terms andConditions provided a detailed explanation of the cancellation and refundpoliciesDuring the enrollment process, you chose not to enroll in the FullRefund Program which “protects your payments and provides a refund [redacted] minus FRPfee if you, the Program Leaders, school, or school’s administration needs tocancel at any time prior to departure for any reason.”Since you chose not to enroll in the Full refund Program, arefund in this instance would be processed according to the StandardCancellation Policy, which states:“This policy applies to participants who choose not to be enrolledin the Full Refund ProgramWithin seven calendar days following receipt ofyour registration confirmation or initial payment invoice (which is receivedfirst), you may cancel your WolrdStrides program and receive a full refundBeyondthe seven day grace period, if you, the Program Leader, school, or schooladministration cancel, WorldStrides will retain 25% of the base trip price*(minimum charge of $if base trip price is $or more) if yourcancellation letter is postmarked more than days prior to the group’sdeparture, 50% of the base trip price [redacted] if your cancellation letter ispostmarked to days prior to group’s departure, or 100% of the base tripprice [redacted] if your cancellation letter is postmarked days or less prior to group’sdeparture.”The trip price is for this program after your SpringDiscount, was $Cancellation notice was received on December 13, 2014,which was beyond the seven day grace period, but more than days prior to thegroup’s departure dateTherefore, pursuant to the Terms and Conditions,WolrdStirdes retains 25% of the base trip price, which in this case would be$Payments received on the account total $1,This amount minusthe $non-refundable deposit, cancellation and handling fees, results in arefund in the amount of $1,035.75.I am very sorry for the inconvenience and dissatisfactionthis situation has caused youHowever, I do hope this explanation helps toanswer your questions regarding your refund amount.Should you have any further questions or concerns, pleasefeel free to contact me directly at [redacted] We will be providing a copy ofthis correspondence as part of our response to the recent filing your made withthe Revdex.com (Case#: [redacted] ) in Richmond.Sincerely, [redacted]

My nephew and I took a very expensive trip through your world strides companyFirst I need to begin about the tour guide she was from ParisI can at least tell you that she should be trained a little more at the job that she was given OK sure she is a very fast person and she walked extremely fast what she didn’t realize was that she had adults on the trip also that could not keep up with her me myself having asthma was always the back of the line getting help from the other parents because Julia would not stop at all if you were lacking in the back and a few times I almost lost them in places I know nothing aboutLet alone most of it was up the stairs and down the stairs and up the stairs and down the stairs also every hotel we stayed in was like staying in the hotel from the movie psychoI don’t know who chooses these hotels but there in the middle of nowhere and you can’t get even a bottle water if you need to I do remember having dinner with Tour guide one night at the table and her mentioning that she would never be able to stay at these hotels if it wasn’t for this trip and that they may have taken her opinion on some of the choices that we stayed atI must tell you the hotels were horrible my nephew was sick and we had to stay in the hotel one day and the hotel is in the middle of nowhere I couldn’t even get a cab to get him something for his illness there was no food or water or anybody in the office that day or night the hotel was completely emptyThe most thing that bothered me was that she used the subway a lot the metro I do not use the metro I do not take it I never did and there’s a train coming that was empty we had our feet on the floor and she told us to jump back off the train why I don’t know next train came was jam packed with people it was like a sardine can and in as much as I was protecting myself and my nephew because The guide she was no where to be found and we were squished in with all these people I felt somebody tugging at the bags I had in my hand while I was trying to protect them somebody got into my pocketbook that was strapped across my body under my jacket and they stole my wallet that had exactly $in American money four credit cards my drivers license and my Social Security cardThis did not surprise The guide no call was made to any police because it was 11pm and no need I was told until I got To my hometown New Jersey and made a police report in my hometown to what I was missing that was the second day that we we were there needless to say I had to get money from home in New Jersey in order for my nephew and I to be able to stay thereBetween The guide having no compassion for anyone that was having trouble walking or at her pace running through the store or me losing my wallet or the hotel business or running past places that we would’ve like to stop in to see or shop that her immaturity was shining bright that week she had children to 16-year-olds out at o’clock in the morning in the freezing cold in Paris that eventually got sick on the plane ride homeBut she more acted like a little sister to them then a leaderWe paid a lot of money for this trip and it was the trip from hell and your guide was 90% to blameI requested a full refund for both mine and my nephews trip with us paying for this trip for year and a half and it was horrible I thought I was going to end up in the hospital in Italy trying to keep up with your tour guide naturally to speed up is a little is fine but to be running is ridiculous and also not taking proper steps to ensure you keep your personal belongings safe the only time she ever did say anything about keeping your wallet safe was after mine was stolen after she wouldn’t let us take the first train that nobody was on it she just shove us on the second train that was jam packed with people so again I requested a full refund for the amount of my trip and my nephews tripI told them I’m hoping to hear back from you within seven days if I don’t hear back from you I not only will contact my attorney who already knows the story and I will contact [redacted] *** and I will contact any other news channel that will help me get my point across that for people on a tour of places they never been before you send one maybe 23-year-old tour guide to make sure everybody safe which is truly ridiculousYou could’ve sent two tour guides even though our adults were there on the trip from our school they had no idea where they were going eitherSo I expect to hear from you within seven days or like I said you will hear from my attorney and I really would not want to go to the news services but I feel I have no choice if people that take these tours want to be protected and don’t want their lives completely turned upside down by theft that could’ve been prevented and warned aboutThe reply I got was oh we will fix anything that went wrong about the hotels we will work hard to fix your other complaints and are sorry for your loss of your wallet but we are unable to give you a refundWell it’s out of my hands nowTrust me if your reading this and considering a trip with this company run run away

I paid for my son to take a trip to DC four four daysIt was an Inauguration trip#1) they never made it to the Inauguration, there tour guide had them walking outside the inauguration for over hrAll the other tour guides got there group in just fineBut to walk my child around violent riots is very unsafeIt's very upsetting he missed the Inauguration which is what the trip was sold on! #2) she left them more than once and had to be called to come backIt clearly states that there tour guide will be with them the whole time#3) they claim to provide a safe environmentBut they took my son by riots, and Right through female protestingThis is not what I paid forHe saw women with [redacted] hats on and signs that stayed "don't grab it eat it"

On August 26th I paid $***and September 16th I paid $***for my sons April school trip which I've had to cancel due to bullying at his school forcing us to cancelHe is having to move schoolsI called today, 10/to cancel and I'm told I'm not entitled to any refundAs I understood, the only thing I was not entitled to was the registration feeI don't understand what in days give or take, could cost [redacted] dollars when the trip is still months awayI should receive a refund of my moneyThey shouldn't be able to make money in this way

Our school signed up in with Worldstrides for a trip to [redacted] ***, we were offered the opportunity to sign up for a cancellation fee and could cancel for any reason Well, I called to cancel and was told I would get a refund in a voucher good for trips years in teh future I supposedly signed off on this and yet it is not found anywhere on their website nor in the information handed out to teachers or told to parents They pressured us to sign up to get a discount on the trip so we had to rush home or sign up the night of theparent meeting on small computers In addition the teacher was instructed to tell the kids all about the trip and then give their parents a sealed envelope with the pricing, so of course we would support our child to work hard for a trip like this We didn't see the price till they had told us all about the trip Now I'm stuck with a voucher that I have to find someone to sell it to who is going to take a trip in year the Revdex.com should look into th

Dear Ms [redacted] :Thank you for contacting WorldStrides regarding your daughter’s account It is my understanding that [redacted] was scheduled to accompany [redacted] on their upcoming trip to Washington, D.C on 2/13/however her account was cancelled when you were unable to honor the payment terms & conditions required for the trip.On May 13th when you registered online, you were presented with and agreed to certain Terms & Conditions Those terms and conditions outline the payment options and associated fees If you register directly with WorldStrides, you will have three payment options: (1) pay in full, (2) make regularly scheduled installment payments under an installment plan established by WorldStrides, or (3) establish automatic payments to be charged to your checking account at a U.S banking institution via WorldStrides EZPay programIf you choose to follow the installment payment plan, WorldStrides charges a $non-refundable handling fee on each installment payment following your registration, except the initial deposit and the final payment There are NO HANDLING FEES associated with payments made through the EZPay program.The final payment due date for this trip was 11/30/ On 11/20/you contacted Customer Service to advise them that you would be unable to pay for the trip by the final payment date Our Customer Service Team worked with you to set up an extended payment plan that would allow you to pay $each month in December, January, February, and the remaining balance by 3/31/ At that time our Customer Service Team also courtesy waived $in processing fees on the account at your request On 1/12/your agreed installment of $was declined You were contacted by the Financial Service Representative assigned to your account on 1/26/to request the scheduled payment of $within the next hours to keep your account in good standing and avoid cancellation You informed the associate you were unable to make that payment and after speaking to our Customer Service Manager we agreed again to provide you an additional payment extension until 1/29/to make the $payment, but if unable to make the payment by that date the account would be cancelled The manager made a courtesy call to you on the 1/29/regarding the payment and you advised her you were unable to make the payment on the agreed date and disconnected the line The account was then cancelledWe take our customer concerns very seriously and I have personally listened to each phone call between yourself and the associates you referenced in your complaint After review we stand by our associates and disagree with the characterization of your interaction with our Customer Service Team All of the associates were professional and attempted to assist you in this challenging situation.I apologize that in this circumstance we were unable to meet your expectations We have in good faith attempted to work with you and demonstrate our desire to have [redacted] travel with us including granting $in financial aid towards your account; courtesy waiving processing fees; setting up an extended payment plan past your travel date; and giving you additional time to make the $declined payment Unfortunately, despite those efforts we were unable to come to agreeable terms to keep the account in good standing We will provide a full refund of all monies paid towards the account including the non-refundable deposit, which is $519.Should you have any further questions or concerns, please feel free to contact me directly at (434) 951- We will be providing a copy of this correspondence as part of our response to the recent filing you made with the Revdex.com (Case #: [redacted] ) in Richmond.Sincerely, [redacted]