Yes! Communities

The water leaking under the complainants home was reported and repaired within business daysAttached are the various invoices from the work on the complainants home including pest control, ducting cleaning, toilet repair and kitchen sink plumbing workAttached is also a text message between the community management and the complainant stating that the leaking under his home had stopped and all was resolvedIf this resident wishes to break their lease before it expires they will forfeit their security depositThe community has completed all repairs on the home to date and a courtesy credit of $was also given to the resident for any water leakage he might have experienced during the few days

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ The community manager spoke to the resident on July 24thThe resident was upset about the noticed placed on her doorShe had thought since the amount due on her account was under a she shouldn't had gotten a notice stating if not paid we will file for an evictionThe community manager informed her the community does not discriminate, they send out a letter all residents that have a balance on their account regardless of amountThe community manager and resident came up with a solution; the community manager will put the day notice on her door and if she doesn't hear from her then she will contact her by emailThe work order the complaint referred to was about the master tub faucet and a windowThe community had replaced faucet but the water comes out to slowly for them nowThe resident hadn't realized the window was replacedThe community manager informed her that maintenance will look at her faucet next weekThe residents seemed happy with the resolution

The complainant purchased a home within the community and after close some issues arose that community did address and resolveThe complainants water heater burst about month after closingThe community purchased a new water heater and installed itUnfortunately it was installed incorrectly, but the community took steps to remedy and had the work done properlyThe complainant then noticed soft spots along the seams in the kitchen in the area where the water heater had leaked, the community decided to send a contractor out to do the repairsThe work was completed though and the customer was happyAs part of the complainant's purchase agreement, the community upgraded the skirting to her homeWhen the skirting was removed there was a leak under the homeMaintenance was sent out and the leak was coming from the A/C outletThe community sent the AC company out and all was resolved to the knowledge of the communityThe community manager did attempt to reach out to the resident multiple times to ensure all was still resolved with her home but they were unable to reach her

Attached is a move-out inspection form signed by the complainant, the move-out form states both the stained and smelling carpet that would need fully replaced resulting in a $charge, the broken mirror which would result in an additional $charge, and finally a $charge for nail holes that were not properly repaired and would have to be fixedThe complainant signed the move-out form acknowledging these damages that are above and beyond wear & tear to a home, that totaled $in damages, with the majority of that being the cost to replace all of the carpetAlso attached is a screenshot from the electric company showing they did not change the bill from her name into the community's until 6/6/16, because this was an error on either the complainant's end or the electric company's end, the complainant needs to follwith electric company on itThe community did not bill the resident for electricity, the electric company didThere is nothing further to discuss at this time

Again we believe it was a misunderstanding that you feel as though the community manager said you were days late on your mortgage paymentsThat being said your mortgage is due on the 15th of each month and you did not pay your mortgage for June until June 27th making it late, but nonetheless paidIf you want to pay your mortgage late and pay for late fees that is your prerogative, but if your mortgage is on the brink of going into delinquency the community manager will contact you to try to get the balance paid to avoid any unnecessary procedures from having to take placeIf the community manager said you were days late we apologize, you were never days late on your mortgage

Attached are receipts for both replacing the mirror and for having to replace the flooring, as you can see from the receipts the complainant was charged less than the actual cost of the materials to replace the damages in her homeThe complainant has been notified that the portion of her security deposit refund she is receiving has been expedited and will be mailed out today via UPS overnight delivery to the forwarding address she provided this Revdex.com case which is as follows- [redacted] *** We believe this complaint is now resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I included in my original documents a walk through with my issues of the property before contract was signed and have sent them copyAnna L [redacted] also made a copy and agreed to these being repaired before closing of the home since they were in mid repair of the home when I purchasedTheir repairs when I complained was that the contractor was fired and they have yet to hire a new one to complete the repairs on the homeI have maintained a copy of the paper I tired in before signing and also have two witnesses that were there with me before I agreed to purchase the homeI have also stopped into the office and emailed for a date to come into the home to replace the floors as promised two years agoI would of never of purchased the home in the condition it was in since certain areas were deemed unsafe, unless they agreed to fix the homeAfter stopping in the main office Annalee told my father and myself she remembers the walk through paper I turned in and agreed that these things were to be repaired at closingShe informed the manager Jeff of this as wellI want the repairs that were promised to be fixed, fixed once and for allIf I need to again submit the paper work I turned in before I signed I can do so even though they have the copy in my fileIt’s been brought out many times Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/10/26) */ This resident moved out on September 30th, and the community has up days to return a security deposit refund and lets residents know it will take up to the days for them to receive their refundThe resident's refund is currently working its' way through our accounting approval processWe are trying to get the check approved today and printed and then we will ship it out via UPS overnight delivery to the forwarding address this former resident provided the communityThe resident should have his refund check by Wednesday, October 28th

Initial Business Response / [redacted] (1000, 7, 2015/11/17) */ YES! Communities received this claim to our risk and insurance department last weekOur investigation has revealed that the tree came down during a storm which is considered an act of nature over which YES! Communities has no control; therefore, YES! Communities has not accepted liability for the damageUnfortunately the resident did not report this dead tree to the community or maintenance before the incident and therefore they had no way of knowing there was a dead tree that needed removed Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/17) */ This issue has been resoloved and I am happy with the results

The complainant's issues have been resolvedThe complainant went to the community office on the morning of 12/08/complaining that her pipes had frozeWhile the complainant is a homeowner and would normally be responsible for their home maintenance including frozen pipes, the maintenance team went out to the home and with heaters and blankets they were able to thaw the pipesThen then reapplied heat tape and ensured it was secure and plugged inThe complainant visited the community office again later that day thanking the community for helping out in regards to the matter and apologizing for the tone in which she used when she first alerted the office about her issuesThe community does put out freeze warning when applicable and recommends all residents leave their water dripping to ensure their pipes do not freezeThe community resolved this issue to the best of their ability and we do believe it is resolved at this time

The community manager, ***, talked to [redacted] on 7/1/when she received a contact form submission from [redacted] through the YES! Communities websiteThe community manager apologized at that time that the complainant felt her is***s were not being addressed and discussed a plan to deal with every is*** [redacted] reported she had just found the ant nest a few days before [redacted] reported an ongoing problem with mice [redacted] was going out of town for the holiday and the community scheduled for the maintenance pest control person to be at her house at 9:am July 6th, that appointment has been rescheduled for Friday, July 8th at am Attached are the Gold Key checklists from January through June The Gold Key Service visits are routine maintenance check-ups on each rental house in the communityThe January Gold Key checklist has a notation about housekeepingThe community manager had two conversations with ***, the complainant regarding housekeeping is***s in the homeAttached are also photos taken in January and in March showing the housekeeping is***s [redacted] personally signed the Gold Key checklists for February, March, April and May of There is a notation on the May 31, Gold Key checklist concerning antsThe residence was sprayed on the outside with an insecticide in June for ants and [redacted] was told that if she cleaned all the counters and the sink area the community would come back to spray again on the insideThe maintenance man told her that he could not spray on the inside of the home with all of the clutter covering the counters and sink areabaited mouse stations were placed along the perimeter of the home in May The stations were re-baited in June The complainant, nor any other resident that has experienced a problem has been told the problem cannot be addressed due to living in the country right by cornfieldsThat would not be an acceptable response in any situation The community manager is working with [redacted] to get all is***s resolvedThe conversation between the two was cordial and she did not report any additional problems

[redacted] told me out of her own mouth that the electric had been turned off on the 5th and turned on in Seamist name so therefore I had no reason to question it being turned offShe knew that the electric was still on in my name when she didn't get that disconnect notice to turn it on and should have called or emailed me to let me know, but instead she let them use it in my name to do repairs on that houseThat needs to be reimbursed to me from SeamistI also want a copy of the receipt where this carpet was boughtThat cheap carpet that is in those houses does not cost $What is the purpose of pet rent if we are charged this much for the replacement of carpetAlso I still haven't gotten my check and it has been over days since I moved out

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ Please find attached our last communication with this resident in an attempt to resolve all issues Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I wasn't able to find the attached response to my complaint I have some information that was left out of my complaint that I would like to add to itMy lawn had been mowed a week prior to the force mow and wasn't that tallWhen I asked Jana as to why my lawn was forced mowed she told me that mowing once a week wasn't enough with all the rain, and that it needed to be mowed twice a weekShe also informed me that it wasn't just me that it was everyone with tall grassThere are elderly widows, disabled (on a fixed income) and single moms that don't have the time or the money to do so and some aren't capable of mowing once a week let alone twice a week After the forced mow was finished (it took days) I went through the area and noticed that they didn't even get half of the ones with tall grassChalet City mainly singled out certain ones and mowed theirs and left the restI have taken and included pictures of the lawns that they skipped and ignoredAlso, I have included a picture of the poorly done job on my lawn which isn't even worth $let alone the price I was forced to pay (that picture is the last one)I have a disabled friend who has concerns as well that has written a letter that I am attaching as wellThank you Final Business Response / [redacted] (4000, 9, 2015/05/12) */ The community gave the mowers a list of all of the yards that needed mowed because they were overgrown, the mowers started with the yards that needed mowed the mostWithin the two days the mowers completed all of the yards they had time to and make sure to get the yards that were the most overgrownSince this initial issue arose the community has decided to go back to their original mowing policy which is to leave a notice on resident's door each Friday letting them know if they do not mow their lawn by the coming Tuesday the community will do a force mow and charge the residentThere should be no further issues as the resident will have ample time to mow their own lawn before a force mow is constructed Final Consumer Response / [redacted] (2000, 11, 2015/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as they give us notice and let us know that our lawns need mowing I will be satisfiedIf at anytime they don't give a warning and force mow my property anyway I will be contacting the Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Per the Community Living Guidelines this resident read and agreed to prior to moving into [redacted] the resident cannot have a basketball hoop on their lotThe resident was asked to remove the basketball hoop by the current community management by April 22nd, the resident went into the community office to discuss the issue with the community manager on April 21st and they came to an agreement that the hoop would be removed by April 25thAs of April 24th the basketball hoop was removed, the complainant was thanked for cooperating with the Community Guidelines and we believe this issue is resolved Initial Consumer Rebuttal / [redacted] (4200, 8, 2015/04/30) */ Final Business Response / [redacted] (4000, 10, 2015/05/05) */ Per the lease agreement attached under Home And Accessories I, it states that basketball goals are not allowed within our communities, the fact that the complainant received a basketball goal as a present and was allowed to keep it against community living guidelines by previous management does not make YES! Communities responsible for reimbursing the complainant for the hoop she had to remove in order to be in compliance with the Community Living Guidelines that she read and agreed to upon moving into the community and/or renewing her leaseThe community nor our company are responsible for the cost of the basketball hoop as it is clearly stated in the Community Living Guidelines that they are not allowed on lots within our community

The complainant is not a resident of [redacted] , however the community management of [redacted] reached out to [redacted] , the resident, and discovered when she had moved in November there were pending maintenance issues that the current management team was unaware of to dateThe community had completed all service requests that have been submitted, but they learned that there were some pending issues that were not in the systemAfter speaking with the resident, Ms [redacted] , the community management summited the outstanding work order for the home and the resident is appreciative of them scheduling time to fix the pending issues which will be resolved this week of January 8th The resident has given a notice to vacate based on the fact she had outstanding repairs that were not completed in the past, however she did state she might reconsider withdrawing her notice once the community has completed all her outstanding requests The resident is still in the home and therefore she is not due any amount of deposit at this time, if she does indeed move out the community management will walk the home and assess any damages above wear & tear and at the point they will communicate with the resident what she will be receiving back in regards of a security deposit refund Given the complainant is not a resident of [redacted] we will not be providing any additional information, but this matter has been resolved

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ YES! Communities and [redacted] apologize for any inconvenience the main water break within this community has caused the residentsThe community gave the residents as much notice as possible before shutting off the water and then they worked as diligently as possible to get the bulk of the repairs completed within the scheduled time, unfortunately when repairs don't go and seamless as planned the community is forced to keep the water off until they reach a point in which they can turn it back onThe water was turned back on as possible as possible, it is also scheduled to be turned off on September 9th from am until roughly pm to fix the remaining issuesThe community has been doing absolutely everything in their power to get the water break fixed and the water back on for the residents of the [redacted] residentsWe appreciate your patience and understanding with this manner

On 6/1/the complainants sons friend car was towed from the community and the complainant went to talk with the community managerThe complainant was upset about the car being towed she said that she did not have permit sticker for her car eitherThe community manager asked the complainant if she knew about the new towing program and she said no, the community manager then asked her if she received the letter back in February about this new towing program and she said yes, but admitted that she did not read itThe community told the complainant on 6/1/that she would try to see if the towing company would allow the care to be removed for a lesser priceThey were able to get the car back for only $Before the complainant left the office the community manager informed her that if she did not want to have any more cars towed that she would need to follow the steps in the letter and register her cars with the office to receive her FREE permit stickers (free up to cars per lot, $for a third car permit) The complainant did NOT register her cars with the office and therefore did not receive her permit stickers so the complainant's car was towed on 6/3/but the towing company because it had not permit stickerSince this car towing the community manager did take it upon herself to get the complainant cars registered with the community so this should not happen again, but the complainant is responsible for paying to get her car back from the towing company because she was made aware of the new towing program on 6/1/The community manager went above and beyond to help get the friends car out of towing for only $and she thoroughly explained the towing process to the complainant and she finally went ahead and registered the vehicles when the complainant chose not to causing her car to be towed again The new towing program notice that went out to all residents of the community and that the complainant agreed to having received is attached for reference

Complaint: [redacted] I am rejecting this response because:It looks as if only one complaint was made, but it was several that was made to YES they were dated: 5/19/2014, 10/6/2015, 10/24/2017, plus when the manager spoke last week to my husband about getting pothole fixed the manager spoke an unt [redacted] she did not ask if there were any other complaints plus there was a witness present when this conversation was going forth, If it was just one time I would not have sent this complaint to the Revdex.com, it was explain to the manager that I take blood pressure and heart medication and when music is going on until 1:in the morning it makes it hard on me, this past Saturday the neighbors in #had a party which went on until 1:30am, police was called, we received a call back from police to ask if music was still going on they were told that the neighbors would turn it off and on but it has not stop, the police officer stated that they had not forgot about us, but was just super busy and a officer would come out when one is available, but one was not able to come, a second call was not made, we just suffer thru until they stop at 1:30amI hope that YES can understand our feelings, that we are not complaining just to be complaining Sincerely, [redacted]

The complainant lived at [redacted] from May to April She is upset because she cannot get a place to live due to the evictions on her background from where the community had to file eviction on her multiple times for nonpaymentAttached is the complainant's ledger showing all of the late payments during her residency, attached is also the writ the community got in April, and also the case summary reports from the filings the community manager filed