Yes! Communities

Initial Business Response /* (1000, 5, 2015/08/17) */
[redacted] had signed his original lease in 11-2014. The Guidelines the community recently sent out and highlighted are the same guidelines that the resident read and agreed to back in November. The community sent out the Guidelines to each...

resident as a reminder of the community expectations.

The [redacted] invoice is from 11-14-14 thru 12-05-14 totaled $264.47. The Trip Charge is for the electric company coming to set the meter and the Impact Fee is getting service connected to a meter that never had service before. The community manager realized the resident should not have been charged that amount and she has credited that amount on his ledger.
We believe everything should be resolved now.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is an acceptable response from the business. It is a shame however that it took a complaint of this nature to resolve this issue several months later.
As far as the guidelines go, if they are the same guideline I agreed to previously then there is no need to sign the "reminder" guidelines. I will continue to follow the guidelines set forth in my lease.

The complainant brought this concern to the attention of the community office Monday, November 7th. Unfortunately, a resident had rented out the clubhouse on Saturday, November 5th and they did not follow the rules and guidelines set forth by the community offie for resident's that rent out the...

clubhouse. All events are to be over by 10 pm, which is the beginning of quiet hours within the community, the clubhouse renter did not follow these guidelines and therefore they have forfeited their deposit and are no longer allowed to rent out the clubhouse for future events. Going forward when someone rents out the clubhouse, the community will have an employee on-site at 10 pm to lock-up the clubhouse and ensure the event has subsided by the beginning of quiet hours. The community manager communicated her apologizes to the complainant and let him know these measures that were taken to ensure this does not happen again. We do hope this resident is satisfied with this result and this complaint can be closed.

Initial Business Response /* (1000, 5, 2015/08/04) */
The community manager spoke to the resident on July 24th. The resident was upset about the noticed placed on her door. She had thought since the amount due on her account was under a 1.00 she shouldn't had gotten a notice stating if not paid we...

will file for an eviction. The community manager informed her the community does not discriminate, they send out a letter all residents that have a balance on their account regardless of amount. The community manager and resident came up with a solution; the community manager will put the 3 day notice on her door and if she doesn't hear from her then she will contact her by email. The work order the complaint referred to was about the master tub faucet and a window. The community had replaced faucet but the water comes out to slowly for them now. The resident hadn't realized the window was replaced. The community manager informed her that maintenance will look at her faucet next week. The residents seemed happy with the resolution.

Initial Business Response /* (1000, 5, 2015/06/22) */
With the abundance of rain that [redacted] has experienced most lawns have grown at an excessive rate meaning in order to comply with the lawn maintenance requirements in the lease that residents might need to mow their lawn more than every...

2 weeks. All lawns that were above the standard length were given notices that they would need to mow their lawn by a specified date or that the community would mow for them for a fee. The deadline to mow yards was extended from Friday, June 19th to Monday June 22nd due to rain, all residents had adequate time to make arrangements for their lawn to be mowed in order to stay in compliance with the lease agreement.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am referring to an ongoing basis. I signed a paper saying that I would maintain my lawn as I do. I pay someone to cut my lawn bi weekly. The office stated that they did not get out and measure the grass just looked at it. How do you know it was over 4 inches, mine was not I measured. I did not recieve a notice that this was exended. I am not the only one out here who maintains their grass biweely. Why can this be accepted. I have driven through the park and see grass that needs to be cut rigt now including the grass by the mailboxes. It should be stated in the lease specifically and not verbally because thats what they fell like doing. It's just not right. I have never had a problem before.
Final Business Response /* (4000, 9, 2015/06/29) */
The maintenance man was instructed to drive the property and mark down all of the lawns that were 4 or more inches high. Most lawn were much, much higher than that. A 24 hour mow notices went out to all homes whose lawn was in need of mowing. It rained the next day, which was a Friday so the community extended the deadline to Monday, so residents were given 3 days to mow. The community advertised the extension on a sandwich board right at the entrance to the community for all to see on Friday. As it turns out the landscaper was unable to make it to the community that Monday, so the lawns were not even mowed until Wednesday . Everyone ended up having 5 days to get their lawns cut. To date, even though the community cut many yards, not a single resident was charged this time. Residents are required to maintain their yards, as you can see in #2 of the attached community living guidelines. If this resident has a lawn service that is out of sync with the community's mowing days than she simply needs to get on a list with a community so that they know when her landscaper is coming.

Initial Business Response /* (1000, 7, 2015/11/17) */
YES! Communities received this claim to our risk and insurance department last week. Our investigation has revealed that the tree came down during a storm which is considered an act of nature over which YES! Communities has no control;...

therefore, YES! Communities has not accepted liability for the damage. Unfortunately the resident did not report this dead tree to the community or maintenance before the incident and therefore they had no way of knowing there was a dead tree that needed removed.
Initial Consumer Rebuttal /* (2000, 10, 2015/11/17) */
This issue has been resoloved and I am happy with the results.

Attached is a move-out inspection form signed by the complainant, the move-out form states both the stained and smelling carpet that would need fully replaced resulting in a $900 charge, the broken mirror which would result in an additional $40 charge, and finally a $10 charge for nail holes that...

were not properly repaired and would have to be fixed. The complainant signed the move-out form acknowledging these damages that are above and beyond normal wear & tear to a home, that totaled $950 in damages, with the majority of that being the cost to replace all of the carpet. Also attached is a screenshot from the electric company showing they did not change the bill from her name into the community's until 6/6/16, because this was an error on either the complainant's end or the electric company's end, the complainant needs to follow-up with electric company on it. The community did not bill the resident for electricity, the electric company did. There is nothing further to discuss at this time.

This complainant purchased a home within The Oaks of Atlantic Beach and signed and completed all of the loan documents and signed the site lease last week and has now decided he does not want the home anymore. The community is working through how to resolve this, but essentially at this moment the...

complainant has completed his purchase of the home and if he no longer wants it he may need to sell the home, there is not a return policy for homes bought "As-Is". The attached documents show all of his signatures in agreement to purchasing the home "As-Is" on March 16, 2016. The community will be following up with him if they find a solution but at this time the complainant is a homeowner within the community.

Complaint: [redacted]
I am rejecting this response because: I requested from the manager to show me where we have been over 30 days late within the past six months.  Other than being told we were late nine times ( since the very beginning of the loan, well over six months ago) and that "the thirty in parethacese meant that all our payment for the last 6 months were 30 days late." Is what he told my husband and me but yet refused to show me proof.   Even the proof sent by the bank that the bank requested a copy of be given to me.  He simply refused by saying no to any request I made.  And the regional manager said he would speak to him but yet nothing was resolved.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because by their own admission, I should not have a late fee when the mail is postmarked on the second and the Post Office delivers in one day. This lends credence to my original complaint whereby they are closed everytime the 5th falls on a weekend or holiday and refuse to process payments. This manipulates a late fee by making the effectual late fee date the 2nd, 3rd or 4th. So again, the dispute remains unresolved while all of my questions went ignored.While I do not understand the rationale for rejecting a free online bill pay service, they simply refuse to accept payment that way.So, instead of going back and forth, I will consider the payment remitting dispute resolved if I could just be provided with the bank information, account number and routing information, so I can deposit my payment directly. I will email proof of payment as a back up. Therefore, I will no longer be charged late fees because they are closed and refuse to process payments until they reopen. This is of issue now because we are coming up on another month where both the mail and their office hours will be impacted by the 4th of July holiday.Thank you, [redacted], for your mediation.
Sincerely,
[redacted]

The complainant's did not provide a forwarding address at time of move-out, so their security deposit refund check was mailed out to their old address. We should receive the check back from [redacted] shortly at which time we will mail out expedited [redacted] to the forwarding address the complainants provided...

the community on April 17th, 2017. We do apologize for any inconvenience, but the community does need a forwarding address in order to return refunds in a timely manner. We unsure of the exact date we can get the complainants their check because we have to wait for [redacted] to return the check to us, but we are confident within a week or two we can get them their check. This issue has been resolved on our end at this time.

In regards to the complaint, we do apologize if the construction that took place under the complainant's home was disturbing, it was necessary work to improve the foundation and setting of the home and it was completed as quickly as possible. In regards to the outstanding concern about the cracks in...

the wall and ceiling being repaired, the community is ready to schedule that work with the complainant as soon as the complainant contacts the community, specifically the Construction Manager, [redacted]. The regional manager of Prairie Greens tried to contact this resident yesterday and left a voicemail, she will also be sending an email to the complainant momentarily. Should the complainant wish to contact the regional manager, [redacted], they can reach her at ###-###-####. Again the next step is for the complainant to call the community office to schedule the repairs needed on the cracks within their home, as soon as the work is scheduled all issues can be resolved.

The complainant’s home is a recourse loan, the regional manager is trying to get the payoff amount from [redacted] to see if it is something the community is interested in buying back. The regional manager contacted the complainant today and told her she was sorry to hear they were interested in moving and she let the complainant know the community was addressing the other concerns within the complaint. The regional manager set it up an appointment for the community manager to go to the complainant’s house on Monday to do a walk through. The complainant seemed satisfied with these actions.

The complainant lived at [redacted] from May 2015 to April 2017. She is upset because she cannot get a place to live due to the evictions on her background from where the community had to file eviction on her multiple times for nonpayment. Attached is the complainant's ledger showing all of the...

late payments during her residency, attached is also the writ the community got in April, and also the case summary reports from the 2 filings the community manager filed.

Initial Business Response /* (1000, 5, 2015/09/09) */
YES! Communities and [redacted] apologize for any inconvenience the main water break within this community has caused the residents. The community gave the residents as much notice as possible before shutting off the water and then they worked...

as diligently as possible to get the bulk of the repairs completed within the scheduled time, unfortunately when repairs don't go and seamless as planned the community is forced to keep the water off until they reach a point in which they can turn it back on. The water was turned back on as possible as possible, it is also scheduled to be turned off on September 9th from 9 am until roughly 4 pm to fix the remaining issues. The community has been doing absolutely everything in their power to get the water break fixed and the water back on for the residents of the [redacted] residents. We appreciate your patience and understanding with this manner.

Initial Business Response /* (1000, 5, 2015/08/07) */
The community has no proof of an agreement being signed between this resident and the manager. [redacted] was only following our standard business policy which states we cannot accept partial payments. If the resident can show proof of an...

agreement that was signed by both parties, them and the community, the community will be happy to honor it.

The complainant will receive his security deposit back permitted he pays his rent in full through the remainder of his lease term and permitted that his home does not have damages that exceeds "normal wear and tear" during the move-out inspection. Should some of the security deposit be withheld the community will provide the complainant with a detailed list of what funds where withheld and why they were withheld and they will document any instances with pictures.

Initial Business Response /* (1000, 5, 2015/04/23) */
Please find attached our last communication with this resident in an attempt to resolve all issues.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I...

wasn't able to find the attached response to my complaint.
I have some information that was left out of my complaint that I would like to add to it. My lawn had been mowed a week prior to the force mow and wasn't that tall. When I asked Jana as to why my lawn was forced mowed she told me that mowing once a week wasn't enough with all the rain, and that it needed to be mowed twice a week. She also informed me that it wasn't just me that it was everyone with tall grass. There are elderly widows, disabled (on a fixed income) and single moms that don't have the time or the money to do so and some aren't capable of mowing once a week let alone twice a week.
After the forced mow was finished (it took 2 days) I went through the area and noticed that they didn't even get half of the ones with tall grass. Chalet City mainly singled out certain ones and mowed theirs and left the rest. I have taken and included pictures of the lawns that they skipped and ignored. Also, I have included a picture of the poorly done job on my lawn which isn't even worth $5 let alone the price I was forced to pay (that picture is the last one). I have a disabled friend who has concerns as well that has written a letter that I am attaching as well. Thank you
Final Business Response /* (4000, 9, 2015/05/12) */
The community gave the mowers a list of all of the yards that needed mowed because they were overgrown, the mowers started with the yards that needed mowed the most. Within the two days the mowers completed all of the yards they had time to and make sure to get the yards that were the most overgrown. Since this initial issue arose the community has decided to go back to their original mowing policy which is to leave a notice on resident's door each Friday letting them know if they do not mow their lawn by the coming Tuesday the community will do a force mow and charge the resident. There should be no further issues as the resident will have ample time to mow their own lawn before a force mow is constructed.
Final Consumer Response /* (2000, 11, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as they give us notice and let us know that our lawns need mowing I will be satisfied. If at anytime they don't give a warning and force mow my property anyway I will be contacting the Revdex.com.

Initial Business Response /* (1000, 11, 2015/08/13) */
The former resident's security deposit refund was processed on July 2, 2015 and a check was issued for their refund on July 17, 2015 for the amount of $1,656.39 check number XXXXX. The check was mailed to the address that they provided on...

their notice to vacate which was [redacted] Ct. [redacted] NC XXXXX. The resident called to inquire about not receiving the funds and so the community manager had a new check mailed out overnight on August 6, 2015 check number XXXXX to the community. The former resident was contacted and picked their check up August 7th. We believe this case has been settled.

The complainant signed and agreed to our Residency Process Agreement, document attached for reference, in which he agreed to put down a minimum holding fee of $250 and upon withdrawing from residency the holding fee is forfeited. The complainant is receiving a refund for $5250, which includes the...

money for the down payment minus the $250 holding fee that was forfeited. There is nothing further more to discuss, the complainant agreed to this process per the Residency Process Agreement he signed.

The complainant purchased a home within the community and after close some issues arose that community did address and resolve. The complainants water heater burst about month after closing. The community purchased a new water heater and installed it. Unfortunately it was...

installed incorrectly, but the community took steps to remedy and had the work done properly. The complainant then noticed soft spots along the seams in the kitchen in the area where the water heater had leaked, the community decided to send a contractor out to do the repairs. The work was completed though and the customer was happy. As part of the complainant's purchase agreement, the community upgraded the skirting to her home. When the skirting was removed there was a leak under the home. Maintenance was sent out and the leak was coming from the A/C outlet. The community sent the AC company out and all was resolved to the knowledge of the community. The community manager did attempt to reach out to the resident multiple times to ensure all was still resolved with her home but they were unable to reach her.