Yes! Communities

[redacted] sells home as-is unless otherwise stated on the Form 500. Attached is the Form 500 for this particular home sale and there is not agreed upon repairs or modifications noted on the form. The disclaimer at the bottom of the Form 500 specifically states, “The agreement contains the entire...

agreement between the Dealr and Buyer and no other representation or inducement, verbal or written, has been made which is not contained in this agreement.” The complainant signed the Form 500 in agreement that everything agreed upon for the home sale was within the Form 500.   That being said the community has attempted to get into the home to measure for new carpet as a courtesy to the complainant but they have been unable to coordinate a time with her to do so. Additionally, the siding and skirting of the home had been damaged by a major hail storm prior to the complainant moving into the home, ultimately, the damage to the skirting as well as windows and siding were repaired/replaced as necessary.   The community management team does not recall seeing of these additional issues the complainant stated upon their final walk through of the home, regardless the home was sold as-is with the exception of any notes on the Form 500, but there are no such notes on the Form 500.   In regards to the complainant’s allegations over payments, attached is an email from the community manager and a copy of the complainants ledger showing that within roughly 7 months the community had credited $275 worth of late fees for the complainant as a courtesy, but they couldn’t continue to do so and if the account remained outstanding the complainant would continue to incur additional late fees.

Complaint: [redacted]
I am rejecting this response because: the manager is not taking responsibility for what he said when this is not the first time he had misspoken about numerous issues. He has no u real understanding of real estate law that I can see and is not as qualified as even I am to be running this community as far as I'm concerned.  And even as a non active realtor I am not even that qualified. If he would simply apologize for speaking about something he clearly wasn't paying attention to then it would be as simple as accepting it and then not dealing with him ever again.   Since he was speaking to my husband while he was working I have heard the entire conversation on my husbands corporate quality assurance recording.  Hence the exact quote of what he told my husband.   Being told repeatedly by multiple people that I misunderstood is not only insulting it is cowardly.   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The maintenance crew did not show up on Wednesday, July 6th.  I called when they had not showed up and talked with [redacted] who stated they would need to reschedule and she would call later in the day to set up a time.  I never received a call back as on 7PM, I have been notified of the Friday reschedule via your response.  As far as clutter, I was never told or warned that there was "too much clutter".  I am a graduate student and had finals (7 in March, 6 in June) during the Gold keys so yes there was "clutter".  As far as the other months and basically any other time of the month the house is clean and counters are clear other than small appliances, a knife block and cooking utensils.  Your maintenance crew does not leave notifications when they complete tasks nor do I receive calls stating they will be coming by other than for Gold Keys.  The only conversation I have had with anyone in the office is when I have called and complained, we have NEVER been contacted by a manager regarding any is[redacted]s of clutter or that maintenance was coming after the Gold Key inspections to fix anything.  Also we did not give permission for maintenance to be taking pictures of our personal items, especially considering it was not something they needed to be fixing, example a broken appliance part.  As of June 30th, there was FRESH mouse feces in the house on the BARE counter that I completely bleached down.  The only thing in that area is our dish drying rack and microwave.  As to your "The complaint, nor any other resident that has experienced this problem cannot be addressed due to living in the country right by the cornfields. That would not be an acceptable response to the situation."  I agree it is completely unacceptable and was told to myself twice and my husband once when I got fed up by that response and made him call.  I was told by [redacted] that Alison was fired for telling residents similar things and not passing maintenance requests along for her to see.  When I talked with [redacted] Friday July 1st, she apologized because this was the first she was hearing of our on going is[redacted]s.  Currently our ant problem has started up as of today with them coming in the front door.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The complainant is currently under eviction because she has not paid her mortgage or lot rent since closing. She received free lot rent in December based on the promotion she received at closing, but has not paid lot rent for January or February, nor has she paid her mortgage. Attached are the...

complainant's ledgers that show the outstanding balance. The complainant is in court today for the eviction and depending on the judgement the community will take the next appropriate steps to resolve the issue.

Complaint: [redacted]
I am rejecting this response because: I included in my original documents a walk through with my issues of the property before contract was signed and have sent them copy. Anna L** also made a copy and agreed to these being repaired before closing of the home since they were in mid repair of the home when I purchased. Their repairs when I complained was that the contractor was fired and they have yet to hire a new one to complete the repairs on the home. I have maintained a copy of the paper I tired in before signing and also have two witnesses that were there with me before I agreed to purchase the home. I have also stopped into the office and emailed for a date to come into the home to replace the floors as promised two years ago. I would of never of purchased the home in the condition it was in since certain areas were deemed unsafe, unless they agreed to fix the home. After stopping in the main office Annalee told my father and myself she remembers the walk through paper I turned in and agreed that these things were to be repaired at closing. She informed the manager Jeff of this as well. I want the repairs that were promised to be fixed, fixed once and for all. If I need to again submit the paper work I turned in before I signed I can do so even though they have the copy in my file. It’s been brought out many times 
Sincerely,
[redacted]

The water leaking under the complainants home was reported and repaired within 5 business days. Attached are the various invoices from the work on the complainants home including pest control, ducting cleaning, toilet repair and kitchen sink plumbing work. Attached is also a text message between the community management and the complainant stating that the leaking under his home had stopped and all was resolved. If this resident wishes to break their lease before it expires they will forfeit their security deposit. The community has completed all repairs on the home to date and a courtesy credit of $12 was also given to the resident for any water leakage he might have experienced during the few days.

This complaint was already a resident when YES! Communities acquired the community in April of 2013, that being said the resident signed and agreed to the lease and community guidelines of the previous owner ARC, which are both attached and signed by the complainant. The ARC lease attached, on...

page 2, section 5e states that carports, storage sheds and outside structures must have written approval prior to construction. The lessor also reserves the right to reject any structure on the home site for any reason. At the bottom of section 5 it states that any exception to these written installation policies must be approved in writing by the Lessor. There was no written permission from ARC or YES! Communities for this playground structure to be constructed on the complainant’s lot. Also attached in the Community Guidelines, under Maintenance and Appearance, #8, it states that “Installation or placement of the following items on or at the [redacted] homesite are not permitted”, included in that section are swingsets. We understand this resident has had the playground on her lot for some time now, but regardless it violates the lease and the community guidelines she signed attached and she will have to remove it or as mentioned face a fine or even eviction.

Again we believe it was a misunderstanding that you feel as though the community manager said you were 30 days late on your mortgage payments. That being said your mortgage is due on the 15th of each month and you did not pay your mortgage for June until June 27th making it late, but nonetheless paid. If you want to pay your mortgage late and pay for late fees that is your prerogative, but if your mortgage is on the brink of going into delinquency the community manager will contact you to try to get the balance paid to avoid any unnecessary procedures from having to take place. If the community manager said you were 30 days late we apologize,  you were never 30 days late on your mortgage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The complainant is not a resident of [redacted], however the community management of [redacted] reached out to [redacted], the resident, and discovered when she had moved in November 2017 there were pending maintenance issues that the current management team was unaware of to date. The community...

had completed all service requests that have been submitted, but they learned that there were some pending issues that were not in the system. After speaking with the resident, Ms. [redacted], the community management summited the outstanding work order for the home and the resident is appreciative of them scheduling time to fix the pending issues which will be resolved this week of January 8th.  The resident has given a notice to vacate based on the fact she had outstanding repairs that were not completed in the past, however she did state she might reconsider withdrawing her notice once the community has completed all her outstanding requests.  The resident is still in the home and therefore she is not due any amount of deposit at this time, if she does indeed move out the community management will walk the home and assess any damages above normal wear & tear and at the point they will communicate with the resident what she will be receiving back in regards of a security deposit refund.  Given the complainant is not a resident of [redacted] we will not be providing any additional information, but this matter has been resolved.

[redacted] told me out of her own mouth that the electric had been turned off on the 5th and turned on in Seamist name so therefore I had no reason to question it being turned off. She knew that the electric was still on in my name when she didn't get that disconnect notice to turn it on and should have called or emailed me to let me know, but instead she let them use it in my name to do repairs on that house. That needs to be reimbursed to me from Seamist. I also want a copy of the receipt where this carpet was bought. That cheap carpet that is in those houses does not cost $900. What is the purpose of pet rent if we are charged this much for the replacement of carpet. Also I still haven't gotten my check and it has been over 30 days since I moved out.

The community manager, [redacted], talked to [redacted] on 7/1/16 when she received a contact form submission from [redacted] through the YES! Communities website. The community manager apologized at that time that the complainant felt her is[redacted]s were not being addressed and discussed a plan to deal with every...

is[redacted]. [redacted] reported she had just found the ant nest a few days before. [redacted] reported an ongoing problem with mice. [redacted] was going out of town for the holiday and the community scheduled for the maintenance pest control person to be at her house at 9:15 am July 6th, that appointment has been rescheduled for Friday, July 8th at 9 am.   Attached are the Gold Key checklists from January 2016 through June 2016. The Gold Key Service visits are routine maintenance check-ups on each rental house in the community. The January 2016 Gold Key checklist has a notation about housekeeping. The community manager had two conversations with [redacted], the complainant regarding housekeeping is[redacted]s in the home. Attached are also photos taken in January 2016 and in March 2016 showing the housekeeping is[redacted]s.   [redacted] personally signed the Gold Key checklists for February, March, April and May of 2016. There is a notation on the May 31, 2016 Gold Key checklist concerning ants. The residence was sprayed on the outside with an insecticide in June 2016 for ants and [redacted] was told that if she cleaned all the counters and the sink area the community would come back to spray again on the inside. The maintenance man told her that he could not spray on the inside of the home with all of the clutter covering the counters and sink area. 6 baited mouse stations were placed along the perimeter of the home in May 2016. The stations were re-baited in June.   The complainant, nor any other resident that has experienced a problem has been told the problem cannot be addressed due to living in the country right by cornfields. That would not be an acceptable response in any situation.   The community manager is working with [redacted] to get all is[redacted]s resolved. The conversation between the two was cordial and she did not report any additional problems.

Below are the response to the complainant's specific outstanding questions, there is nothing further to discuss as the community was following the proper procedures and policies we have in place in regards to collections.   1. I called before going in because I knew I was late and wanted to find out what the late fees were because being late is not a regular occurrence for me. I was informed by that gentlemen that I had to have my payment in the office before noon on the 6th or else I would be charged an additional $100. The community manager also, confirmed that statement once I got to the office and even implied that she was doing me a favor by not charging me the additional $100 because she hadn't had an opportunity to update the computer. But as you stated in your response they typically do not charge the $100 administrative fee until the 7th or 8th. Had I known I would have dropped the payment off that evening instead of having to leave work. Which is it? Is it the 6th, 7th, or 8th? The only male in the office is our salesperson, I am not sure if or why he would be quoting policy, inquiries should be addressed to the community manager or the rent collector.   We can file our eviction any time after the 5th, residents should know that this is a possibility and get their payments in before this date.  We will never charge the administrative fee until we have filed with the magistrate, in most cases the 7th or 8th but as I stated, residents can be charged after the grace period has expired.  We always tell our residents to err on the side of caution and know that legal/administrative fees can be charged any time after the 5th.  Our goal is not to assess fees on our residents, but merely to let them know that there are penalties for paying late and for filing with the magistrate.  Fees are not collected first and charged later, we do not collect fees until they are charged.   2. The response from Yes Communities also does not address my initial compliant as to why the community manager could not, basically refused to give me a copy of the most current lease when I asked for it on the 6th. Instead I was told she didn't have one and she would have to draw me one up. A community with over 200+ lots should have a standard lease on file at all times. This must be a common practice of Yes Communities because even in this response you provided a 30 day notice and not the lease as I originally requested. At the time of acquisition of this property, back in 2008, we did not require that all of the residents come in and sign a new YES lease.  Any changes to current leases were able to be made with a 30 day notice.  We have done so several times adjusting our fees and guidelines.  Our current leases are generated one at a time when we process a new move in, we do not store a supply of generic leases, they are auto populated with the new move in’s information inserted directly in the lease.  If the complainant would like a lease, than we can generate a new lease package and have them sign the new documents, all homeowners are on a month to month tenancy, our renters are on an entirely different lease so there is no blanket lease that covers everyone.  Again, we do not have a supply of blank leases.   3. Just as you would like your money on time, the residents of the community expect to be provided documents when requested. Telling me to come back another time to see a lease is unacceptable. I know there is a late fee imposed but how do I really know it's $50 late fee. Maybe if I had a copy of the current lease as reference all of this could have been avoided. My mobile home has been in that community since 1998 and I have seen lots of community managers and staff come and go and this is a shady group currently working there. I thought being a tenant for long that consistently on time would account for something, which is why I originally asked for the $50 late fee to be returned. I think you need to take some additional time and take a hard look at the people in the office who are representing Yes Communities.   We are confident it was not the intention of the community manager to keep documents from the complainant, preparing a lease package does take some time and rather than make the complainant wait, the office can prepare these and have them ready for the complainant at a designated time that is convenient for all.   Our late fee policy has been sent out to all residents via first class mail as required so the complainant should be aware of our policy.  Community Managers do not bill on late fees, our system does this automatically, and on the flip side, our Community Managers do not remove late fees, this is done by request through the regional office on a case by case situation.  Our late fees are consistent. Our legal/administrative fees are billed on by the community manager and are checked monthly for accuracy against our filing invoice provided by the magistrate  by the regional office. There is a system of checks and balances running behind the scenes I assure you.   For our resident’s convenience we also offer Electronic Funds Transfer which will automatically deduct rent from the resident’s bank account.  It should be noted that this option will not draft the funds from their account until the 5th so they are still able to take advantage of the grace period.

Complaint: [redacted]
I am rejecting this response because: interesting enough I shlud not have any balance was paid and they have refuse to provide with any information showing other wise again how can one person get two eviction filed and once paid fines prior to leaving property and still on y record and again they refuse to give an proof of this has been provided its been her say from manager to next ad they change every three months because of poor manangment.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We have and still are abiding by our current lease. The issue is with the management staff. We provided them the lease and they still refused to honor it. Signing a new lease will not fix the issue. They forced this issue to go up as high as it did. We have numerous unresolved issues with the current management staff that should not need to get reported to the Revdex.com or corporate level for each issue. This resolution seems to lack sincerity as this was not communicated to the management staff as they gave us a bill with the rent increase 2 days after the business's response.
Sincerely,
[redacted]

The complainant's issues have been resolved. The complainant went to the community office on the morning of 12/08/16 complaining that her pipes had froze. While the complainant is a homeowner and would normally be responsible for their home maintenance including frozen pipes, the maintenance team...

went out to the home and with heaters and blankets they were able to thaw the pipes. Then then reapplied heat tape and ensured it was secure and plugged in. The complainant visited the community office again later that day thanking the community for helping out in regards to the matter and apologizing for the tone in which she used when she first alerted the office about her issues. The community does put out freeze warning when applicable and recommends all residents leave their water dripping to ensure their pipes do not freeze. The community resolved this issue to the best of their ability and we do believe it is resolved at this time.

Initial Business Response /* (1000, 5, 2015/06/18) */
The A/C took longer than expected to repair so there were window units added into the home while the community manager tried to get an HVAC technician to come out and repair the A/C. An HVAC technician has been secured, but he has been trying to...

get in the home when the tenants are there so he can make sure to get a full picture of their concerns and of the problem. He should have arrived 6/17/15 while tenant is there. He was planned to examine all ductwork under the home to confirm if it needed to be replaced or what was causing the airflow to be low at the very center of the home.
The community manager had the electrician take a look on 6/17/15. The electrical wires that were exposed are all capped off, but still need a plate to be put over them after they are pushed back into the wall. The electrician said that none of the issues are dangerous, only cosmetic. The electrician also explained to maintenance how to remedy the issues once they have a plate. The electrician will be coming back on Friday 6/19/15 to walk through and confirm there are no further electrical problems.

A maintenance technician was at the home 6/17/15 working on the exterior issues (skirting and gutters) until the tenant arrived home at which time he was scheduled to take care of the issues on the interior.

The community manager was in the home with maintenance on 6/16/15 for gold key service. The current tenant told the community manager that a tenant that had site swapped from this home to another home on the property had come to his home and told him things about the home. She told them there was a fire in the home (there wasn't) and she also fabricated that there wasn't any insulation in the walls on the west side of the home because of said fire. The community manager is having maintenance make some exploratory holes to confirm insulation is in there.

The community manager expects all items on work order XXXXXX to be completed no later than 6/17/15 except for the ductwork due to an outside contractor taking care of that. The community manager has also expressed to the contractor that this is an urgent matter and will stay on top of it.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gutters and skirting have not been finished or repaired. I did not say there was a fire in the home, I said that the original back deck had caught fire, which has been substantiated by several long time residents, and that the resulting fire damaged the exterior back wall of the house. No technician has made any type of "exploratory holes" to research if there is indeed insulation or not, since complaint was issued. The HVAC technician did do some minor preventative maintenance on the unit inside the house but has not returned to finish underneath the house. The A/C is inadequate, the house reaches temps of 81 deg while ac is on full. We must utilize costly fans running 24/7 to maintain a level of comfort. Several of the issues with the kitchen remain unfinished, including the exhaust fan and drawers are still bad. No inspection has been done on the foundation and why the fridge leans against the wall.
The windows have been repaired in the spare bedroom facing the road, and the wall underneath the window in the dining room has been repaired. Electrical box cover plates have been installed. The holes requiring sealing underneath the sinks has been done. The cosmetic panel for the dishwasher has been done.
This is now a week past the supposed finish date. Due to our schedule, the manager must work with us to schedule times when its convenient for us to be here to finish the work.
Final Business Response /* (4000, 12, 2015/08/12) */
All outstanding maintenance has been addressed and resolved to date. The A/C issues were fixed the last week of July. The house was lifted on 08.01.15. The skirting was finished being installed this past Monday, August 10th. The steps that were added to the decks, because the home is higher than average, were finished being built yesterday, August 11th.The community also gave the tenants a $200 credit on their rent to help offset the high electric bills they had experienced. The electrician confirmed there are no electrical threats to the home. We believe the residents are happy with the repairs and all issues are now resolved.