Yes! Communities

Complaint: ***
I am rejecting this response because: if the heat tape would have been plugged in as it should have been when we moved in we would not have had to spend our kids Christmas money to stay in a hotel that night I would like my hotel bill reimbursed as I will not be satisfied until it is
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/11/18) */
Unfortunately this lady applied to purchase a brand new home at the community and she was not approved for that purchase amount due to several reasons: past evictions, credit score, etcAll of the documentation required during the application
process is attached and outlines the various reasons this prospect was not approved to purchase the new home, we have also included statements from two employees at the community that worked with Ms***The community let the prospect know while she didn't qualify for the brand new home they could get her into a less expensive home, unfortunately the prospect wanted to move in that very weekend and the current resident was not scheduled to move-put by thenAt that time the prospect become disgruntled and was no longer interested in a home at the communityThis prospect is not entitled to receive her application fee back because the application was processed and all credit and background checks were also completely which caused the company to incur costs that the application fee covers

The community manager simply made an errorShe had completed all of the "New" paperwork with the rent increase prior to getting approval from the regional manager to keep the same rental rate if the complainant was willing to sign a new month leaseOnce the community manager received approval she forgot to replace the paperwork that included the rental increase, again it was simply an error on her partThe community manager has called the complainant to apologize for this mistake and she has an appointment set for pm this afternoon of November 1, to delivered the correct, revised paperwork and statement to the complainant's houseWe do hope that this issue is now resolved. Thank You

Initial Business Response /* (1000, 6, 2015/12/07) */
Attached is documentation in regards to the complaint and below is the full history and notes on the communication between the complainant and the community office
09-04-- *** *** came to the office to speak about ***The lease
expires in September & *** was a co-signer on the lease & she no longer wishes to be in that situationIt was explained that *** would need to fill out the application to be approved on her own of which *** believes she won't be approvedIf she does not qualify she would have to move or find another co-signer (sister)If no application is filled out, she will fall behind on rent eventually & eviction will have to be filed causing this to appear on their credit*** promised that she would keep us posted on what will happen
XX-- Ms*** came to the office to ask to have *** removed from the leaseAccording to Ms***, *** has robbed her of several pieces of jewelryAn application was given to her of which she will return tomorrowShe must be approved to live in the home & *** would need to come to fill out the form releasing her from the lease & the security deposit*** supposedly robbed her of antique furniture, money and many misc itemsShe was very upset at *** & couldn't she would do that*** didn't live in the home with her but was put on the lease to help her out with rent
09-10-- *** returned the Forfeit of Security Deposit formAttached to this response
XX-- Ms*** came & said that she will have to move out since she is not going to be able to pay OctoberHas not given day noticeWill not be renewing the lease
09-15-- *** apparently changed her mindBrought in application with only herself listedDuring the course of the next 3-weeks we were trying to get sisters information since *** wouldn't qualify on her income aloneFinally did receive sisters information to be able to run the application
XX-- Spoke to *** at great lengths about getting her sister to sign the leaseMs*** is an older lady who was very upset at the whole situation & what *** was still doing to herShe became so upset that she got Cheryl Moreland (neighbor) to write a letter for her(attached) *** was able to find her sisters address to send the lease toHer sister *** was going to her sons house for a few weeks & she wasn't going to be home to receive the lease
XX-- Overnighted lease todayReceived back on 11-10-(UPS receipt attached)
11-16-- *** *** turned in her copy of the key to the house
XX-- Moved out *** *** & *** *** - Moved In *** *** & *** ***
As the notes indicate *** *** was removed from the lease and is no longer obligated to anything in regards to the previous lease

Complaint: ***
I am rejecting this response because:
Sincerely to whom I concerns, I was rushed as stated by *** in an email sent to me because I had to get back to workThey said I had to sign these papers because we they need to submit themOnly having 30mins of time to thinkI have no idea what I was signing because I was rushedThen after the fact I was emailed flood area noticeIf they properly would of told me that in the beginning that it was in a flood area, I would of said no all togetherThat there alone was minipulating me the customer by rushing me signing papers then a day later present the flood noticeMy lawyer is currently building his case as quickly as he can so we can resolve this issueI didnt sign the flood awareness so that voids the loan I was lied to and missinformed and will be suing if this is not resoved by voiding this loan that was pressured and rushed on me

Initial Business Response /* (1000, 6, 2015/11/05) */
This former resident's security deposit refund check was mailed out on September 23rd to the following address: *** *** *** *** *** TX XXXXXIt appears as though the apartment number was missing from the forwarding address so the
check could be sitting at the apartment complex officeWe have tried to reach Mrs*** via phone to confirm whether or not her apartment complex office has been holding the check for herIf the apartment complex office does not have the check we will void it and re-issue another check and mail it out via expedited UPS so that this former resident receives her check as soon as possibleWe will wait to hear back from Mrs*** for next steps
Initial Consumer Rebuttal /* (2000, 8, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Update: We did receive our check finally, on Saturday November 7thIn reading the response, they left out quite a bit of information as to what transpiredI assume this is what the actual mobile home complex provided themAs I stated in my original complaint, we provided the correct apartment number at LEAST times to the office staff, each time we called, no one would acknowledge that factI see in their response that they are stating they mailed it originally on September 23rd; however when we called the mobile home the first of October, they had no clue where the check was and were to contact Corporate and respond back to usNever happenedIn late October we were told they did not have they did not have the apartment number so it went back to CorporateAgain, we provided the apartment number to *** in the office and we were told they would research and find out where it wasAt that time we began calling Corporate with no responseIt wasn't until we contact the Revdex.com that we got any kind of response from anyoneWe were told last week it would be to us by the end of the week, and it was, on SaturdayBottom line is, if someone had just followed up with us in September, we could have AGAIN provided the apartment #, although I doubt they would have taken care of it at that point eitherThe front office at Hickory Creek Mobile Home Park in Denton Texas is the most unprofessional staff I have ever dealt with, and instead of helping us resolve this in a timely manner, kept telling us it was our fault we did not have our refund check
I spoke to Corporate today and thanked them for the follow up, and that we had finally received the checkI would like to close this case at this pointThank you for your assistance

The regional manager, *** ***, attempted to reach this complainant on several occasions this week of October 10thHe left voicemails for the complainant to return his phone callAt this time he not been able to connect with the complainant and she has not returned his phone calls.In regards
to her complaint, no one at the community has been charged for mowing in the past few months, so this resident was also not charged for the recent mowThe community recently switched landscape companies and the regional manager, ***, is going to ensure that the new mowing company uses their discretion in regards to whether or not the lawn needs mowedIn the future, should the complainant receive a notice that their lawn will be forced mowed and then they personally mow it ahead of time, the new landscaping company will NOT mow their lawn again and they will not be chargedThey are also NOT expected to tell the community manager each time they mow their lawnIn regards to the force mow fee, the lease does not state an exact amount for the force mow feeThe fee is up to the discretion of the community management and is based off what the landscaping company is charging, among other factorsAgain this complainant nor any other residents at the community were charged for a force mow within the past few months.In regards to the plumbing at the community, the community did recently have a plumbing company clear the lines in the community to avoid major back-ups, this is a common practice among all communities and this specific community does not have a serious issue with their plumbing as the complainant allegedWe believe this complaint is resolved and should the complainant still wish to speak to the regional manager, ***, she can return his phone calls based on the voicemails he has left her

The community has reviewed its Community Living Guidelines and because the military clause do not specifically state that the military orders must be involuntary the community will be refunding 1/of October's rent and the full security depositThe total amount this former resident will receive is
$If the complainant did not leave his forwarded address with the community, we suggest he call them as soon as possible so they can get his refund check mailed to him

Complaint: ***
I am rejecting this response because: The response from Yes Communities does not address everything I listedIt is clear that someone spoke with the office manager, ***, because they were able to provide an inaccurate synopsis of the encounter I had with community managerI called before going in because I knew I was late and wanted to find out what the late fees were because being late is not a regular occurrence for meI was informed by that gentlemen that I had to have my payment in the office before noon on the 6th or else I would be charged an additional $The community manager also, confirmed that statement once I got to the office and even implied that she was doing me a favor by not charging me the additional $because she hadn't had an opportunity to update the computer. But as you stated in your response they typically do not charge the $administrative fee until the 7th or 8thHad I known I would have dropped the payment off that evening instead of having to leave workWhich is it? Is it the 6th, 7th, or 8th?The response from Yes Communities also does not address my initial compliant as to why the community manager could not, basically refused to give me a copy of the most current lease when I asked for it on the 6thInstead I was told she didn't have one and she would have to draw me one upA community with over 200+ lots should have a standard lease on file at all timesThis must be a common practice of Yes Communities because even in this response you provided a day notice and not the lease as I originally requestedJust as you would like your money on time, the residents of the community expect to be provided documents when requestedTelling me to come back another time to see a lease is unacceptableI know there is a late fee imposed but how do I really know it's $late feeMaybe if I had a copy of the current lease as reference all of this could have been avoidedMy mobile home has been in that community since and I have seen lots of community managers and staff come and go and this is a shady group currently working thereI thought being a tenant for long that consistently on time would account for something, which is why I originally asked for the $late fee to be returnedI think you need to take some additional time and take a hard look at the people in the office who are representing Yes Communities
Sincerely,
*** ***

The complainant was emailed on September 5th, stating that she was not approved from the homeAttached is the email from *** to the complainantPer the email the original check for the $holding fee was never chased and it was mailed back to the complainantThe community will not
refund the application fee because the application was run and the complainant was informed by both the community and the third party vendor the community uses for background and credit checksAll applicants are made aware that application fees are non-refundable because they are used to cover the cost for the third party vendor to run the criminal background check, credit report, etcThe community followed all appropriate protocol and we are sorry the complainant was not approved to live within the community but she was returned her holding fee, the only monies she was due

The complainant moved in on 5/2/at which time she told the community that her father would be coming to stay with her later on, the community management informed the complainant that once her father arrived he needed to apply to live as an occupant within the community at the community office
This did not happen and later on the community discovered that two unknown and unregistered occupants were living with the complainantAt that time the community had both of these occupants apply to live within the community which included a criminal background checkNeither of the occupants were approved to live within the community due to their criminal historyThe community provided the complainant with a day notice requiring that these two unregistered occupants had to leave the community by 2/1/or the complainant could face evictionThe complainant alerted the community that both of the unregistered occupants would be out of her home within the community no later than 2/1/As long as this occurs there are no further issuesThe notice to cure had nothing to do with the complainant herself, but with the two unauthorized people living within her home after they were denied residency because of past criminal records

The initial reason the complainant was not receiving their security deposit and over-paid funds was because they had entered into a new lease agreement, per auto-renewal and therefore they were breaking their leaseHowever, after further we understand the Community Manager signed her 30-day notice
to vacant which would be interpreted as signed in agreement and therefore the complainant will be receiving back their security deposit as well as over-paid funds totaling $The attached documentation reflects that amount that will be refunded as well as other documentation including the 30-day notice the complainant provided and the Community Manager signedWe do believe this complaint should now be resolved

We understand there was some miscommunication in regards to the lease term datesThe community has agreed to keep the existing lease and change the dates to show the lease will run for months, September to February with no rental increaseThe complainants will need to sign the new
lease with these term dates in order for this to be officialThe complainant can follwith their community office to get the new lease signedWe believe this issue is now resolved

Complaint: ***
I am rejecting this response because: I was a resident even before ARCMy lease was signed with the owner prior to ARCAs a long term resident I was given permission with themMy playset should as most companies see things be "grandfathered" in and I should be left aloneI am tired of being threatenedPlease advise what other steps I need to takeAs a resident of any trailer park we should be protected from NEW owners making these such demandsThank you.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Spoke with village north lady today and said that thank you for picking up the branches that had been on floorfor weeks....HOWEVER, tree still needs to me trimmed or completely removed to avoid weather damages in the future!!!!!!! Tree is rotten/dead and should be completely cut down!we have advised the company of this and they are looking for approval.Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/19) */
Last week the *** *** placed a *** *** *** on the door of this home, because the rent had not been paid for the monthThe deceased resident always had her account set up on electronic funds transfer and never a late
payment, but since she past away the account has been paid by her daughterThe community management recommended the daughter set the account up with electronic funds transfer and she has stated maybe later or not this monthBecause the balance was not paid this month a notice went out on the door of the homeThe community manager apologized for the notice being placed on the home's door, but the loss or damage was caused by 3rd party criminal element over which YES has no control; therefore, YES is not responsible The community would be happy to help secure the house, but they cannot take any measures until the daughter requests such action be taken
Initial Consumer Rebuttal /* (3000, 7, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The rent had a shortfall of $No notice of the shortfall was ever sentThe staff did state they had placed a notice in the decedent's mailbox BUT DID NOT MAIL ITThis is a violation of both state and federal lawIt was also not effective because the postal service has been forwarding the mail for more than months, so the mail box should never have any letters in itI filed a criminal complaint on both the company and the staff member responsibleRepeated efforts to get the company to call me directly before doing so were ignored because they were "unable to locate any records." Given the response above, this seems an obvious falsehood
When I initially approached the Yes Properties, the only thing I asked for (demanded, is probably more accurate) was that they cease and desist posting notices on the door of a residence THEY KNOW TO BE VACANTI was told in no uncertain terms that they would not change their business practicesIt was only after they refused that I requested they repair the damages
They manager most definitely did NOT apologize for leaving the message on the doorAnd while, admittedly, YES has no control over the third party criminal element, their negligence was the proximate cause leading to the lossThe damage I wish repaired seems to align with the offer "to help secure the ***" listed above, as the main part of the damage was to the door frameSince the company has my power of attorney for my wife on file, they can consider this a request to make such repairs
The fact this company would even threaten to "evict" a dead grandmother over cents shows how uncaring and callous they are as companyThe fact that they do not follow the law shows how unethical morally bankrupt they areI spent several hours trying to contact the company at their headquartersOddly their phone number would only connect me to the voice mailbox of the "receptionist." I was asked to provide an extension for the person I wish to speak with, but somehow, every extension only led back to the same mailbox (and yes, I systematically tried every extension)The receptionist never did answer the phone, leading me to beleive there really is no receptionistThe regional manager never did return my callsMy next step will be to contact the state attorney general's officeGiven that their company policy violates state lawGiven that YES operates multiple communities within my state, the criminal fines could be on the order of million dollarsThat does not include any civil penalties
This all would have been avoided had the local manager acted more responsiblyHad she taken the time to listen to my demand that no more notices be placed on the door: problem solvedHad she agreed to my suggestion the we go into her office and call her regional manager: escalation avoidedHad she provided me with the phone number of the regional manager's boss: escalation avoidedHad the regional manager returned my phone call: situation diffusedHad the company contacted me after I left a complaint on their website, or simply called me in response to this complaint I would not have filed the criminal complaintAs it takes more of my time to resolve, I will get more demanding on what I want as a resolutionI find the fact that the company may be liable for literally millions of times the amount of the rent shortfall (which, by the way was paid on the first business day after the notice was discovered on the remains on the door) to be utterly delightfulThe existing criminal complaint alone, even if they get it dismissed, will likely cost them thousands of dollars in legal feesI invite them to come to an accommodation before I escalate it againThey have my phone number
Final Business Response /* (4000, 12, 2015/06/11) */
The community mails all statementsThey do not keep any mail keys in their officeMailbox keys - Only the resident has access to, along with *** The community is unable to change a lock without a *** employee being presentUnder no circumstance will the community ever open a residents mail boxThe community has made several requests with the deceased resident's daughter asking her to set up direct deposit and they have always been told, maybe next month
The complainant was never told the community would not change their business practiceHe was told if the community needed to send a notice of any kind that they do place them on the residents' doorsThe community manager did apologize to him but he was more concerned in creating a scene than a resolutionThe community manager was fearful to go into her office with him alone, as he mentions he was very demanding
The community would have gladly assisted him with repairs, but he never requested any assistance, had he of brought in his Power of Attorney and been less demanding this situation would have never escalated to this extentThe community does everything they can to completely operate within the lawThere is nothing more to discuss, the loss or damage was caused by 3rd party criminal element over which YES has no control; therefore, YES is not responsible

Each person in the community whether renting or purchasing a home is required to apply to live within the community before moving in, unfortunately the seller of the home provided inaccurate information to the complainant. The community had ben attempting to get the complainant to apply to live...

within the community for over 6 months, they finally just received all information and documents needed to complete the application and notified the complainant they were approved at which time they needed to put down a deposit for the lot of $485.00. All residents are required to pay a security deposit which is refundable at time of move-out as long as there is no damage to the lot that has to be repaired in which case the security deposit is used to cover those expenses. The complainant has known they would need to pay a deposit at the time of being approved for months and if they do not pay the deposit they will face eviction which will be filed on April 16th if the security deposit and lot rent are not paid in full. The community is not responsible for the seller of the home providing inaccurate information to the complainant, but the community has simply followed all proper processes and procedures in place with all applicants and residents.

The complainant sent an email to our home office back in April of 2017 of the noise complaint. The community manager reached out to the complainant, the complainant was unable to provide a lot number or specify which residents were responsible for the noice complaint, therefore the community...

immediately addressed it with the entire community via newsletters and notices, see attached.  The community manager advised the complainant to contact her directly if the problem continued and to take down lot numbers so that the community manager could address the issue directly with the residents causing the disturbances.  The community manager did not hear back from the complainant so she reached out to her via email, see attached.  At that time she stated her neighbor had a party and loud music.  The community manager addressed it with the neighbor at 142.   Attached are the violation notices that was sent to the resident at lot 142. On April 11th the community manager saw the complainant's husband outside his home and she spoke to him about a pothole that the community is working on fixing and she asked him how everything was going as far as the neighbors and community.  He stated everything was fine and he had no complaints since then the community had not heard of any other noise complaints from them until this Revdex.com complaint. The community works hard to address all concerns, but without lot numbers and specific residents being identified to them as the ones causing the disturbance it is very hard for the community management to do anything further.

Complaint: [redacted]
I am rejecting this response because:It looks as if only one complaint was made, but it was several that was made to YES they were dated: 5/19/2014, 10/6/2015, 10/24/2017, plus when the manager spoke last week to my husband about getting pothole fixed the manager spoke an unt[redacted] she did not ask if there were any other complaints plus there was a witness present when this conversation was going forth, If it was just one time I would not have sent this complaint to the Revdex.com,  it was explain to the manager that I take blood pressure and heart medication and when music is going on until 1:30 in the morning it makes it hard on me, this past Saturday the neighbors in #140 had a party which went on until 1:30am, police was called, we received a call back from police to ask if music was still going on they were told that the neighbors would turn it off and on but it has not stop, the police officer stated that they had not forgot about us, but was just super busy and a officer would come out when one is available, but one was not able to come, a second call was not made, we just suffer thru until they stop at 1:30am. I hope that YES can understand our feelings, that we are not complaining just to be complaining.  
Sincerely,
[redacted]

On 6/1/18 the complainants sons friend car was towed from the community and the complainant went to talk with the community manager. The complainant was upset about the car being towed she said that she did not have permit sticker for her car either. The community manager asked the complainant if...

she knew about the new towing program and she said no, the community manager then asked her if she received the letter back in February about this new towing program and she said yes, but admitted that she did not read it. The community told the complainant on 6/1/18 that she would try to see if the towing company would allow the care to be removed for a lesser price. They were able to get the car back for only $45. Before the complainant left the office the community manager informed her that if she did not want to have any more cars towed that she would need to follow the steps in the letter and register her cars with the office to receive her FREE permit stickers (free up to 2 cars per lot, $25 for a third car permit) The complainant did NOT register her cars with the office and therefore did not receive her permit stickers so the complainant's car was towed on 6/3/18 but the towing company because it had not permit sticker. Since this car towing the community manager did take it upon herself to get the complainant cars registered with the community so this should not happen again, but the complainant is responsible for paying to get her car back from the towing company because she was made aware of the new towing program on 6/1/18. The community manager went above and beyond to help get the friends car out of towing for only $45 and she thoroughly explained the towing process to the complainant and she finally went ahead and registered the vehicles when the complainant chose not to causing her car to be towed again.  The new towing program notice that went out to all residents of the community and that the complainant agreed to having received is attached for reference.