Yes! Communities

On December 29th, the community completed a work order to winterize the complainants’ swamp cooler, the maintenance team noticed a small amount water under the home and believed it was due to the swamp cooler leakingThis issue was resolved at that timeThe complainant did claim that it was his water meter leaking, not the swamp cooler, but the maintenance team went out and investigated the water meter and found no leak and found the water meter to be working as normalThe regional manager did concede and give the complainant a $credit because his bill was higher than likely due to the swamp cooler leaking slightly In regards to the complainant’s concern over his rental increase that took effect on January 1st, The resident should have received a notice of the increase along with other residentsHowever, the complainant called when the rent increase hit his invoice and he claimed he never received the noticeAt the time, the community did have some issues in their office and they decided couldn’t be sure if the complainant had received the notice or notTherefore, the regional manager granted the complainant a reprieve on the increase for 2018, so for the remainder of the complainant will receive a credit on his ledger making the increased rental rate go back down to the rental rateAttached is the complainant’s ledger reflecting both the $credit for the swamp cooler water leak and the credit for rent so that is the same as his rental rate The community has already gone above and beyond for this resident and no further credits or refund will be made at this time

Complaint: [redacted] I am rejecting this response because: interesting enough I shlud not have any balance was paid and they have refuse to provide with any information showing other wise again how can one person get two eviction filed and once paid fines prior to leaving property and still on y record and again they refuse to give an proof of this has been provided its been her say from manager to next ad they change every three months because of poor manangment Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ The community has no proof of an agreement being signed between this resident and the manager [redacted] was only following our standard business policy which states we cannot accept partial paymentsIf the resident can show proof of an agreement that was signed by both parties, them and the community, the community will be happy to honor it

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ The complainant's security refund deposit was mailed out on 5/28/via [redacted] to the forwarding address provided at move-out which is the same address the complainant has provided in their contact information on this complaintTo this date we have not received the mailed refund check back to our home office so the complainant should be receiving the check any day nowIf we do receive the check back we will Overnight [redacted] it to the forwarding address provided by the complainant

Complaint: [redacted] I am rejecting this response because by their own admission, I should not have a late fee when the mail is postmarked on the second and the Post Office delivers in one dayThis lends credence to my original complaint whereby they are closed everytime the 5th falls on a weekend or holiday and refuse to process paymentsThis manipulates a late fee by making the effectual late fee date the 2nd, 3rd or 4thSo again, the dispute remains unresolved while all of my questions went ignored.While I do not understand the rationale for rejecting a free online bill pay service, they simply refuse to accept payment that way.So, instead of going back and forth, I will consider the payment remitting dispute resolved if I could just be provided with the bank information, account number and routing information, so I can deposit my payment directlyI will email proof of payment as a back upTherefore, I will no longer be charged late fees because they are closed and refuse to process payments until they reopenThis is of issue now because we are coming up on another month where both the mail and their office hours will be impacted by the 4th of July holiday.Thank you, ***, for your mediation Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ [redacted] had signed his original lease in 11-2014. The Guidelines the community recently sent out and highlighted are the same guidelines that the resident read and agreed to back in November. The community sent out the Guidelines to each... resident as a reminder of the community expectations. The [redacted] invoice is from 11-14-14 thru 12-05-14 totaled $264.47. The Trip Charge is for the electric company coming to set the meter and the Impact Fee is getting service connected to a meter that never had service before. The community manager realized the resident should not have been charged that amount and she has credited that amount on his ledger. We believe everything should be resolved now. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is an acceptable response from the business. It is a shame however that it took a complaint of this nature to resolve this issue several months later. As far as the guidelines go, if they are the same guideline I agreed to previously then there is no need to sign the "reminder" guidelines. I will continue to follow the guidelines set forth in my lease.

The complainant is refusing to pay late fees per her leaseThe community had credited late fees in the past as a courtesy, but the Regional Manager personally told the complainant over the phone that the last time they credited the fess was the only time the community would do so for her going forwardAttached you will find the complainant ledger which shows the number of times she has paid lateAttached you will also find letters from the complainant in regards to her late fees, as well as two envelopes from the complainant that are postmarked after the 1st of the month and therefore they did not arrive at the community on or before the 5th of the month which is the date that late fees occur Also attached is communication from the regional manager and community management in regards to the complainant's option of setting up Electronic Funds Transfer so that each month the total rent due is taken out of the checking account of the complainant's choice BEFORE the 5th, as long as there are sufficient funds in the account no late fees will occur againThe complainant does not like this option, but unfortunately we are unable to offer payments online or over the phoneThe complainant's late fees will not be refunded and if the complainant does not pay the late fees should could face eviction for nonpayment

In speaking with the community manager, *** *** came in on the 6th of the month to pay rent. Rent is due on the 1st and is late on the 2nd but late fees are not assessed until end of the day on the 5th. *** *** shows a recent pattern of getting her rent into the
office on the 5th which leads us to believe that she knows a late fee will be added onto her ledger after that *** ***’s lease is from which is not current with YES, however the community manager advised her that when there is a change in fees or anything on the property that would affect a resident that YES! notifies all residents via mail and/or posting on their doorAttached is a day notice generated on February 26, that was mailed to *** ***'s residence explaining the change in the community’s fees. The late fee change went into effect May 1st, Additionally, on August 1st, the community’s filing and administrative fees changed to $The community can file evictions any time from the 6th on, but typically they do not do so until the 7th or 8th in order to give people time to pay. This is the cost of $is to cover the community’s filing fees and administrative costs for completing the eviction filing. *** *** only paid the first late fee of $since the community had not yet filed evictions yet Fees are assessed as a penalty for paying late. The community would like nothing more for all residents to pay on time and therefore no one would be assessed any fees at all. Late fees are only burdensome to those who pay late

The community had the tree, mentioned by the complainant, removed today, July 12th, The community had to have a professional tree removal company come out and unfortunately due to weather the work had been rescheduled several timesThat being said the issue has now been resolved by the
community

It wasn’t until recently that the community manager was made aware of maintenance issues that weren’t getting fixedThe complainant gave a list to the maintenance staff during December Gold Key Service monthly maintenance check-upThe community manager reached out to the complainant after he
called the office and told a staff member that the maintenance were not allowed into his home for January Gold Key Service because they didn’t take care of anything from the month beforeThe community resolved the issue by setting up a time that the community manager would visit the home with the maintenance staff and walk the home with the complainant so they could go over all of the issuesThis visit occurred on 2/1/and once the community manager left all outstanding maintenance issues were entered into the work order system and are schedule to be completed by end of day, today, February 9th, The community had been unable to complete any repairs earlier this week of February 5th because the complainant would not answer or returns phone calls to sa time for the maintenance to come complete repairs In regards to the specific complaints about the refrigerator, it was first brought to the community’s attention in September 2017, at that time maintenance found the refrigerator was overcooling, and a vendor, *** ***, replaced the control board. Then the community heard nothing again until December The community had another appliance company out to take a lot at the fridge and stove on 12/11/The community ended up just replacing the fridge on 12/15/to be sure any and all issues would be resolved Attached are all documentation the community has for Gold Key Service visits on the complainant’s home since they moved in, and work orders, and receipts for repairs The complainant has been very vulgar and rude to community staff over the course of the last year, and therefore the community has exercised their right to issue a non-renewal on his leaseAttached is the non-renewal notice which was mailed out on 1/31/and attached is also a certified a copy of the notice mailed out The community has attempted to resolve any and all maintenance issues that were brought to their attention over the course of the complainant’s residency at the community

Initial Business Response /* (1000, 6, 2015/12/16) */
Per the Installment Contract this resident has with the mortgage company, 21st Mortgage, the resident cannot move the home from the community without YES! Communities written permissionTherefore *** *** may have told the resident he
could move his home IF we gave him permission, they know fully well that we, YES! Communities, did not give residents permission to move their home until the full loan is paid offThis resident's home is not paid off and therefore he will not be allowed to move the home from the community
Initial Consumer Rebuttal /* (3000, 9, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Originally the loan agreement was with *** *** I did not sign that addendum! I have the entire contract, as well as two unopened letters from *** mortgage, this week of Dec.13-The first letter does not include the attachment Yes! communities madeA person from 21st mortgage called and they sent the wrong thing,and a second envelope which supposedly holds their attachment addendum was mailedI will keep them both secure until needed for court purposesI have attachmentsThe First three outline Agreements between myself and ARC Dealership LLCnot YES!I have to remain in the community for four years, for which I have OctXX-XXXX to presentThe last and 4th attachment is a primary residence Statement All of these I did sign on Oct11, Not the forged Addendum they attachedYes! Communities Charges you a lot rent that continually rises, However you get no service in returnI have multiple videos and emails concerning the community BEtween *** and Myself and would be more that Happy to shareI have also called the Fort Code inspectors and have record of that, as well as animal control, because of the feral problem YES! refuses to address
Final Business Response /* (4000, 13, 2015/12/28) */
Attached are two documents with the complainant's signature, one document is a primary residents statement and the other is the addendum, the signatures seem to matchThis complainant did in fact sign the addendum, he will not be allowed to removed his home from the community until it is paid off in full
Final Consumer Response /* (4200, 15, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not sign the addendum and they provided no rebuttal other then pasting the same forged addendum and a screenshot of an email where they finally fixed my mailbox in years of askingI do have a sloppy signature, however I know why it is mine! I have attached my Driver's License for reference
Also why did they select they document they did to compare signatures, instead of using the two I submitted from the contract I signed stating my primary residence and the page document I provided with signature that shows I only have to stay here monthsWhy were those provided as comparison? Why did the send a copy of an email about sexual predators I had to notify the office community manager about? My month commitment that I signed is over!

Initial Business Response /* (1000, 9, 2015/12/28) */
This complainant has already moved out of the community and their security deposit refund has already been issued and was mailed out on November 26th via USPS mail service to the following forwarding address: *** *** *** *** ***
Attached is a copy of the statement of deposit showing the deductions and final amount the complainant is receiving

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Since July of to January my home has had two leaks under home water bill is usually when it went up I ask management to check if there was a leak or if the meter was brokenNothing was donedollars for back pay is not okSince law states renters with home issues need to be fix in a timely manner which is days this has gone on for monthsBy law management has broken the lease and renter is entitled to a full refund of deposit

Problem: I have rented from this place and I have done what my lease said to do about repairs the manager Gerry T*** got mad because I got mad because they haven't done anything to fix the problem I have had since day one only one item is new to my list I wrote and gave with my rent each month now she got mad and now they are not renewing my lease and I know they are going to take my deposit because of all the work that has to been done before someone can move in I asked for a fridge that wouldn't freeze my food for months I lost $100s dollars throwing food and drinks out because they froze I am a disable man I did what I was to do but they didn't this isn't fair I was told by maintance guy that if I buy the home they will fix it really Desired Outcome: Refund I want my deposit back but that isnt going to happen because they are going to say I did this to the home I only asked for the items that were on list to get repaired but nope only if I buy they would fix

Attached is the complainant's signed lease agreement in which they agreed to the payment terms and eviction process of the leaseAlso attached are two *** *** demand letters for each of the months the complainant was filed eviction onThe community did everything within the law and the complainant will need to follwith the *** *** courts should they wish to try to get the evictions expunged from their record, it is out of the community's hands at this time

Complaint: ***
I am rejecting this response because: I never receive a Lot agreement contract nor have I signed a Lot agreement total $531.00, the contract I have is an invalided contract that doesn't have my signature and a missing page of 3 , which is why I am in courtI was told today in court by their Represented that paying lot and paying mortgage are two separatesituationswe are not discussing Lot rent, only the mortgage.I haven't paid a mortgage due to breach of contract on their partI never receive any paperwork until January 22, I was constantly told I was renter up until 12/11/17, when I brought my closing fee money order $on 12/11/2017 I was told by two parties that if I didn’t bring money on November 17, and November 21, that I was going to be evicted and not qualify to own my home and they needed my rent money if I wasn’t going to proceed with the purchaseIt was lack of commutation on all parties along with improper documents being receive and given between each other
Sincerely,
*** ***

Revdex.com:Thank you for mediation in this matter, at this time I feel that the matter has been resolved If this should change or another issue come up I will attempt to contact *** first then escalate to the Revdex.com if needed.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2015/11/09) */
*** *** signed her lease on February 12, She was charged a security deposit and prorated rent for the month of FebruaryPlease see her ledgerA move in inspection was done at that time and all repairs were done within one week of
this walk throughPlease see invoices for such repairs
All Gold key services were performed monthly and each item was addressed at that timeA leaking shower was reported and repaired by the plumbing company which was unclogging the drain in the master shower
*** *** has my personal cell phone number which she does use when she has an issueHer A/C unit was not working and she called me on Thursday, July 2, I immediately took her a portable air conditioner to use until the HVAC contractor could get there to repair her unitOn Saturday, July 4, 2015, she again called that the one portable unit was not sufficient to cool the home so I took a second portable unit for her to useThe unit was repaired on Monday, July, 6,
The hail damage on the roof of the home was caused by a large storm event on 10-3-2015, which produced very large hail with substantial damage on the propertyWe are currently inspecting all rental homes for a claim on insuranceThis home sustained awning and roof damage which will be repaired ASAP
The front gates are affected by the rain and occasionally malfunction as a resultOur electrician and our gate repair company are always on call when this occursThey are dispatched quickly as to not hamper traffic at the gateI have always assisted anyone who needs help entering or exiting the property
Recipes are always provided on requestMost residents are set up on Electronic Transfer so no receipt is necessary
On Friday October 23, Our contractor drained the hot water heater and determined that it needed to be replacedThis was done and the master shower door was replaced as well which will correct the leak from the shower*** *** was never told that she would have to live in a home without hot water only the we needed to make sure the there was no sediment build up in the tank
It is our policy to background check all applicants before residencyIf Ms*** feels there is illegal activity on her street she should contact the police department as to investigateThis property has many residents who have resided here for more than yearsThis is one of the safest and stable communities in the Las Cruces area
Initial Consumer Rebuttal /* (3000, 11, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Recipes as she stated and must mean receipts do not existThe resentful attitude of slamming the copying machine down on my money order to fulfill the receipt is not enoughI have to insist that the date paid and which month is paid through the end date paid in full is "manually" written on the copyThey have no receipts because that is one way the resident cannot "prove" they "manipulated" the computer software to charge other chargesThey do not Have Golden Key inspections and we waited at least months to get the hot water heater - they kept raising the temperature on the heater as a "fix"Evaporative coolers are not sufficient to cool an un-insulated trailer - it was degrees all weekendAnd there was no "official walk-thru" and repairs were not done after the walk through because there was no walk throughI has been an agonizing call and wait event for each and every repair madeThe trailer was not originally inspected properly for problems before we moved in and therefore it was a disaster every monthThe office never answers calls and you need to go down in person so I have been having to contact the main office in Colorado to get any results
Final Business Response /* (4000, 16, 2015/11/30) */
Attached is a copy of the complainant's ledger, you can see from each monthly statement that the resident was not charged $in excess as they claimThey incurred the same charges each month for roughly the same amounts each and every month (some utility charges can fluctuate based on usage), there are some late fees in there due to the fact the complainant did not pay before the 5th all monthsThe community manager has gone over the ledger with the complainant several times and we are unsure as to where the confusion ever was or how it could still remainThe complainant has given the community her day notice to vacate and we do believe there is nothing more we can do at this time to satisfy herAs previously stated and shown in the attached documents all work orders were completed on the complainant homes as you can see from the contractor invoices with her homes specific physical address within the community

Thecommunity manager just had a phone conversation with the complainantThe community has set an appointment for tomorrow, July 8th at 9:am to spray inside & out of the complainant's home for ants, to set mouse bait stations inside and outside of the home, to install a new garbage disposal to correct kitchen drainage is***, and to replace bathroom faucet. The community manager asked the complainant if she had addressed each and every one of her complaintsThe complainant stated she had