YES Energy Management

yes energy provides maintenance services in where I live, [redacted] apartments, [redacted] , [redacted] . started jan 2015, they doubled my maintenance bill from $58-59 to $95-100. They are hard to reach and have no complaint or resolution mechanism abusing their monopolistic engagements with apartments where apartments refuse to look into it while YES increases prices without any notice or information and it's been 2 months now. It's a SHAME and SHAM

We would like to respond to id 10855886 with the following response: Thank you for reaching out to... YES Energy Management. We apologize for any inconvenience that this may have caused. We would like to take the opportunity to provide the following response.· YES Energy Management has received and replied accordingly to all communications directly with the resident. · Original payment of $44.71 was returned to resident’s bank account as confirmed by resident in original complaint. · Second payment of $44.71 was received and posted to YES Energy Management account. · We have waived the two $10.00 late fees for a total adjustment of $20.00. Respectfully, YES Energy Management

Ex employee. You're all correct. Yes has us fixing your bills to lower our clients portion. We commit fraud everyday.

Hi,
I just wanted to share with you two wonderful experiences with Yes Energy Management
In the past, I had to call Yes Energy twice and found them to be responsive and quick to attend to any issues I may have hadThey were professional, returned my calls promptly, and fixed the problem that needed to be taken care of quickly
Property is in Townhouse East in Dania Beach, FloridaOur property management and Yes Energy have a wonderful working relationship and it is a pleasure to work with both of them
***

My landlord sends my electrical bill through YES Energy Management and I have been requesting a complete breakdown of my meter readings and each time I don't hear back from their "billing specialist" for a month until I have to call againSCAM company?

My family and I were recently relocated to San Diego from Honolulu on military ordersWe have always lived in military housing, and for the last three years have participated in RECP, a program which allows for families in military housing to receive refunds for electricity conservationYES energy is the management company for both Forest City housing (in Hawaii) and Lincoln housing here in San DiegoWhen signing our lease in July, we signed an addendum stating that we wanted our refunds in the form of a check each month a refund is due, as opposed to the option to save the credit on our account and receive a check at a specified time, such as upon move-outWe are currently owed a $refundThe statement date was 9/16/and per two customer service representatives, refunds are supposed to arrive within 5-days of the statement dateI waited until 10/to make a phone call, first to housing to confirm that my choice was correctly documented on their end (according to them, it was) and then to YES energyMy first complaint is that when one places a call to this company's "customer service" line, the person on the other end has access to the account information, however I was told by both reps, "In this department all we can do is process payments." I will not deny that the reps are friends and professional, however they are not equipped to truly serve customers, only receive paymentsThe first rep I spoke with told me that my account was indeed set up to receive a refund check, but that she could help me no further, so she would send a message to billing, and that I would receive a call back within hoursOn 10/I had not received a call back, so I called againThis time I was told by the rep that my account was set up as "credit to ledger" (credit to account.) I explained this was not the case, that housing said they had set it up correctly, and asked that another "message" be sent to the billing department with that informationAfter I hung up I called housing again, and was told again that on their end the account was set up to receive a refund checkI went ahead and called YES energy and notified the rep of this informationOn Tuesday evening I received a call back but was unfortunately not available to answer the phoneNicholas from YES energy didn't address the fact that the company's information was incorrect, as I had specified to the representative who passed on the message, and told me to go into housing and sign the addendum (which is ALREADY SIGNED.) I am beyond frustrated with the poor communication, the lack of training and access to information on the part of the customer service reps, and, for the record, Lincoln Military housing for their lack of concern and help with this issue (I'll write them their own review.) I agree with the last military member who posted a review: if I owed money this company would be all over meI certainly wouldn't be able to drag my feet for two months, not returning phone calls, without consequence

Hello and thank you for letting us know about your concerns
Roman',

You were very much on target with your suggestion that we update our payment systemCurrently payments that are addressed to Yes Energy's PO boxes are the only payments directly handled by our banksBecause we provide billing services from coast to coast, it is not financially prudent to open local payment offices
Motivated by the weight of requests like yours, from customers requesting additional payment options, we obtained the services of Western Union, by way of their Speed Pay payment serviceThis company provides payment services for many utility companies across the US with service fees ranging from $to more than $per payment received
We are aggressively looking for other less costly options for our customers; however, to date Speed Pay is the only reasonably priced payment service option that has proven to provide a high level of security and reliable service for our customer’s payments
We appreciate your feedback and suggestions and look forward to our successful resolution of the concerns you have presented
Thank you,

I don't understand why my water bill increases monthly and they are unable to measure my usage, because I'm in an apartment complex , then they have the nerve to mail out a statement and bill you and a late fee

We received a bill a couple of months after we had moved out of our apartmentI called the customer service line to ask for clarification and they told us that our account had been closed down when we moved outSo I asked why I was receiving a bill and they service rep didn't really have an answer for me, and never offered to look into it further or request help from someone else on his teamI asked him why my online account hadn't shown any updates since December of (this phone call was in July 2016) and he said "Oh, don't look at our websiteThat's not up to date"Why would you not be updating your website and your customer's accounts? I asked him if I could get a confirmation that our account was closed out for my own personal records and he told me he couldn't do thatReally? You don't have anything to give me to show that my account is closed and I don't owe any more money? I find that hard to believevery frustrated with Yes EnergyTheir website is outdated, slow and not user-friendly

To Whom It May Concern - -
Complaint first received from Customer Service by tenant on 2/29/16, and immediately escalated to the billing account manager who replied on 3/8/with resolution that all utility charges were correctly assessed with no adjustments required or approved.
After resident contacted YES several more times to protest the original determination of his complaint lodged on 2/29/16, account manager received permission to apply the requested adjustment to tenant utility account as a concession. Resident notified of this new result via email on 4/13/16.
YES Customer Service

I have been a YES customer for over a year now, and no matter what I do to lower my bill, it never goes downI even went out of the country for weeks on vacation, and turned off all electronics except for my fridge, still no change in my billingIt appears as if the meter is not being read, but instead estimated even though the bill states actual readingI have called customer service many times and am told someone who can answer my questions will call, but I have never gotten a return callThis company appears to operates with zero integrity, and is nothing more than a scam, providing them and the management company with lined pockets of their tenants moneyIf you hear that YES is handling the billing of utilities, run away as fast as you can or you will be financially broken within monthsThe bills start low, and then get higher and higher with each passing month

Hello,
Thank you for the opportunity to respond to your inquiry about your meter YES Energy Management is a utility billing companyWe provide the services of metering and billing of energy, water and other ancillary costs to owners and managers of apartment and condominium communities from coast to coastOur apologies for any misunderstanding, the property manager has a new proposal for them to sign to have one of our tech’s to check the meterOnce she signed and returned to us we will schedule a new date to have the meter checkWe have to inspect the meter first before it can be determined if it needs to be replacedWe have no record of it being inspected prior to thisit will be inspected for possible replacement and then we will review if any adjustments need to be made after the inspection is completedOnce again we apologize for any inconvenience and feel free to contact our customer service department for any further questions
Thank you
Yes Energy Mgmt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:
Even though I indicated that no voice messages were left on my phone, the business continues to insist that they were leftThat is not trueI did NOT receive any calls and NO voice messages were left for me.
Apparently the business has no intention of fixing the problem with the web site paymentsI've tried different days, different computers and different times of the day, and it is still not working.
The payment option I was forced to use costed me $additional dollarsThe main reason I had to use that option is extremely slow responcr from the company.
The problem is still not fixed, and the business did not provide any time frame or actual steps which could be taken to address the issue.
Regards,
*** ***

Say 'NO' to Yes Energy Horrible, Rude, lack of customer service Supervisors are unavailable or unqualified to assist Yes returned a perfectly good payment because they changed their billing address without notice Then returned payment was not brought to resident's attention so Yes charged late fees for their own error Online and phone payments charge for every method Past due amount or current bill cannot be paid online Must pay month in advance, so they take that opportunity to charge more late fees Online system was impossible to log into..more fees My address has been wrong for years despite multiple calls, emails, and hand-written corrections Bills are often delivered to wrong address = more late fees Billing 'specialists' won't allow you to explain the issues, but instead read off a decision that address is correct based on their google search, while I am holding inaccurate address on bill in my hand Save money and time by avoiding this unbelievably, Un-American scam

I've had to deal with this company for the past yearI'm moving out of my current residence and the new place I'm moving to uses them as well
Here's what I have to say:
Customer service
WowWhere do I begin? The people who work in customer service at YES Energy are just the worstI did have one good representative but that was an isolated incidentOtherwise, they pretty much sound like you're calling them a minute before it's time to leave work - even when the day is just starting
Mess up your bills and charge you late fees
Yes, this has happened to meAfter this incident, I started watching out for my bills like clockworkI also called them several times to verify that there was no outstanding balance on my account
No proper accounting
This is the bill my property management sent me after closing my account with YES EnergyMy account is paid but this company is a massive pile of steaming excrementWhy do I owe $when I've been paying all my bills on time and you've told me that my account isn't carrying any balance?
I think this company should be audited - both by the IRS as well as someone who can go and check whether they're *** their customers

Hello,
"Segoe UI",sans-serif">Thank you
for your recent inquire about your statements not arriving on time, we can definitely
understands and especially during the holidays that some statements may arrive
lateWe are improving the process to ensure that statements are mailed in a
more timely matterJust to provide further information, the statement you
receive on 12/26/was mailed on 12/11/14, due by 1/1/we will definitely
monitor to see why is taking so long, you can also view your statements online at
www.yesenergymgmt.com we remove
late fees and you have a credit of $that will be applied towards your next
billIf your next statement arrives late please contact us 1-800-637-We apologize
for any inconvenience this may have caused you
Thank you
Yes Energy
Mgmt

We apologize again the resident continues to state he is not satisfiedThe following response was sent on 4/15/along with the attachmentSee attachment documenting payment has been correctly posted to his ledger
Respose provided:
04/15/
We
extend our apology for the delay in response to satisfy the resident’s payment
inquiry. The electronic payment- in question- was received without
account details for accounting to post directly to the residents
account. With the support the resident provided, the payment was
located and posted to the account on the received date. A two part copy
of the resident’s general ledger is attached to review. The resident may
also register online to view the general ledger as a whole for confirmation the
payment was received and posted to the account
Regards,
YES
Energy Management

YES Energy Management - I have a problem because I am being billed twice each month for my water and sewer. I am receiving a water bill that displays my water usage ($6.90) and sewer usage ($18.98) followed by their respected rates. Then below that there is a section of "Other Charges" and in this section it lists "Sewer Charge - $13.31"; "Processing Fee Recovery - $3.95"; "Water Charge - $17.85". I called and spoke with a Billing Specialist at Yes Energy Management" and they said that these other charges are so that I have this water available for use... That makes no sense, why am I paying for water to be available for use and then when I use it. This sounds like a profit scam where we the tenants are paying for the apartment complex's water bill by spreading it up between all of the tenants and then Yes Energy / and my apartment complex is making profit from the sub-metered utilities...

By far the worst utility company I have ever worked with, and I've moved a lot. They charge you fees to pay online or by phone. The mailing deadline is narrow because you get the physical bill shortly before it's due. The online bill pay has not worked since I started living at my current address, which is now going on month four. I paid by phone last month, have confirmation number, but then I get a bill saying past due and they have no record of payment. My confirmation number apparently doesn't pull anything up.

I call the number on this page and it's their main line. When you press extension 4 for customer service, it goes silent and no one ever picks up. Total joke,

I just completed my online account setup with this billing company. My intention was to schedule some sort of autopay/autobill as has become common throughout the industry, but could not find this option anywhere on their website, so I called the help line. I was informed that 'my community's version' of their service did not include any e-billing option. I was also informed that there is a fee for any online transaction, including ACH transfers ($3.50 at this time). The only way to avoid this fee is to setup a bill pay through my bank, which will send a paper check, but YES will only send me a paper bill. This is a recipe for late fees; I've read other reviews on the Revdex.com website indicating bills are not received until a few days before they're due, and when transit time (let alone when I'm out of town) is taken into account, it may not be possible to pay on time. My conclusion with this company, drawn from a visit to their website, their abdication of responsibility regarding ACH fees, and their (apparently) slow billing process, is that they intend to collect extra fees as a matter of course. I want to pay my bills, pay them on time, and pay them consistently, but this company seems more interested in generating fees than on customer service.