YES Energy Management

We have received a water bill for 35 days. The last bill we received was for our final bill and should be prorated 5 days of water usage in our apartment. We have been told for the final 30 days, the bill is $60.25. But the total bill for the last 5 days included is $116.15. That makes no sense to me whatsoever. For 5 days of service, the bill should not be as much as the prior 30 days of service. We called to get an explanation and they can not explain to me why. I am beyond furious because we are being forced to pay this to make sure we have nothing on our credit to negatively impact us.

Hello,
Thank you for the opportunity to respond to your questions about our billing process.  By way of clarification, YES Energy Management is a utility billing service. We provide the services of metering and...

billing of energy, gas and other ancillary costs to owners and managers of apartment and condominium communities from coast to coast.  We were hired by the management of your community to read the master meters, calculate, prepare and send bills to each resident. Additionally, we handle customer service calls and answer questions for residents. All bills that we sent get at least 21 days to be pay, regretfully we cannot control if they are deliver late by the post office. You have an excellent payment history with u and it seems that in this case that could’ve been the reason why your payment was late or why the bill was deliver late. We remove the late fee of $10.00 but unfortunately we cannot remove the $3.50 convenience fee for paying online or by phone because that is a charge by Western Union to process the payments. We apologize for any inconvenience this may have caused you. If you have any further questions, please free to contact us at the number on your statement. 
Thank you
Yes Energy Mgmt.

Complaint: 11708682
I am rejecting this response because:
Resident contacted YES on 8/1 and not on 8/2 as you suggest! I had called your Customer Service on 3:03 PM (9 minute wait), 4:09 PM (18 minute wait), and finally 8:49 PM (26 minutes long wait + conversation when I informed you about the issue). You are claiming that you were working with property management group about scheduling a meter inspection – You had told me on 8/1 that I would have to make an inspection in my condominium – result of it was that the meter is faulty and it would have to be replaced. You are still talking only about an inspection while we know that what I need is a replacement. If this inspection was not needed it should be reimbursed OR never asked in a first place.
Adjusting a bill could be a courtesy if there would be a leak in my apartment. If the issue is with a faulty meter it is not courtesy but honesty – you are still billing me for a water I have never used.
According to the Senior Community Association Manager (HOA) “I didn’t decline a faulty meter repair, I asked to reschedule it so I can provide notice to owners where they will need access to the interior of their unit.  A 3 day window is not sufficient.” She had not been informed on the day when you told me that my unit had been put for service (8/25/16).
You (YES) scheduled an inspection in my apartment and if something changed on a way you should inform me about any impediments.
On your page under utility billing there is a statement “Prompt acknowledgement of leaks” you did not raise a flag when for a month up to issuing a new bill you have seen x6 usage.
 
I am repeating here what I want you all to accomplish:
1.       Provide me with a date when my meter would be replaced.
2.       Issue corrected bills for a months in which faulty meter had been reporting incorrect water usage.
Regards,
T[redacted]

In the townhouse community where I live I have been trying to get answer as to why the water bill has sky rocketed. I have made attempts and I still haven't gotten answers. My bill is usually $34-$40. Last month it was $89 and this month $99. People who pay water every 3 months bills aren't even this high. I live in The [redacted] Yes Energy is a rip off

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed my account records and was not able the credit in the amount in question posted into my account.  Please understand, in the past, for a period of over nine months, the business has failed to response MULTIPLE requests in the attempt to resolve the issue.  As such, I would very much appreciate if you could please keep the complaint open it is adequately resolve.  Thank you for your assistance with this matter.
Regards,
[redacted]

I lived in military housing aboard MCB Quantico which uses YESEnergy for their utils. We actually are owed money for using less then the common household. After you vacate housing your suppose to be mailed a check if owed money. Ive moved out over a month ago and still have not received my credit. Ive called numerous times and im told I will get a phone call from anyone. Bet if I was over a month late paying this horrible company id have so many late charges id have to file bankruptcy!

Complaint: 11679629
I am rejecting this response because: there was no assistance besides removal of late fees. Customer service was horrible. I had to follow up several times after being told I would receive calls back. 
Regards,
K[redacted]

Duplicate- A reply was sent on 4/15/15 to a Revdex.com complaint case number [redacted]. This complaint was resolved.
Regards,
YES Energy Managment

Please accept our apologies for the trouble caused to you
for not receiving a satisfying response to your inquiry about a late fee posted
to your account. In...

reviewing the ledger amount due and paid by the due date,
there was a $2.00 balance on the account after the due date.  The balance due was $67.35 the amount paid
was $65.35 leaving a balance on the account after the due date.    As a
3rd party billing company for your community, late fees are for the
community and assist in accordance to our agreement with your community. For
removal or adjustments of late fees, the community office will need to review
and authorize any adjustment at this time.
 
Regards,
YES Energy Management

THIS IS THE WORST COMPANY THAT I HAVE EVER DEALT WITH! THERE IS NO WAY THAT YOU CAN USE AND DISPOSE OF THE EXACT GALLON AMOUNT PER MONTH. EACH TIME YOU CALL AND SPEAK WITH A REPRESENTATIVE YOU GET A DIFFERENT ANSWER AS TO IS THE APARTMENT BUILDING ON A SHARED/DIVIDED METER. MY METER DOESN'T EVEN HAVE A NAME IT IS ESTIMATE! EVERY MONTH THE BILL GOES UP! RIP OF!

I moved into the Arlington Manor Apartments in Warren, 11-29-2013. The apartment manager & staff appeared friendly. I was explained that the complex had their own "In House" utility company named "Yes Energy" for gas. I've delt with this situation before and assumed there would be no problem. Yes Energy however was located in Colorado Springs. The first "Yes Energy" Bill was a little unexpected at $111.16. Inquired with customer service who blamed the cause on below zero temperatures. Altought I diagreed, I paid the balance in full, on time. The following month the bill was $197.19. I notified customer service again & explained that I used extra care & caution with the thermostat this time to try making sure the upcoming bill would not be too high. Once again it was blamed on below zero temperatures. Although Distraught, I paid the bill in full & on time. Now my third bill that arrived the beginning of April 2014 was an astounding $335.44. Now I'm sure there has to be an issue. Customer service blames the cold temperatures again.

Have these practices investigated and/or find out:
1. Why use an energy company from Colorado Springs, CO 80932 when this complex
is operated in Michigan.
2. Why is Yes Energy Management comfortable with these unreasonable practices
and how can they continue to do business like this with no penalties.
3. How can I continue to calculate higher heat costs when I turned my thermostat off
after the recieving the first bill.
4. I'm currently going to court on this matter in a court located in Warren Michigan. I
broke my lease because I could not afford the incredibly high cost this company
was charging plus $795 for rent. all bills in my opinion were extremlel excessive and I'm hoping the Revdex.com can help resolve this matter by intervening and discovering a reasonable coost for the months in question.

Hello,
 
Thank you for contacting Yes Energy Mgmt, we apologize for any inconvenience....

Could you please provide us with the name of the apartment complex? 
Thank you
Yes Energy Mgmt.

We moved down the street to a new house. Paid our closing bill at the apartment we moved from, or so we thought. Took intervention by the Irvine Company and Bank of America staff to get YES to admit that yes, they had payment for our final bill despite claiming for 3 weeks they didn't. Moving is hard enough. They really need a more accurate name, maybe HUH? or WHATEVER. Definitely not YES.

I live in the Washington pointe apartments in indianapolis and my water bill has sky rocketed since I've lived here,I've tried to inform their customer service to no avail I can't be using the amount of water that they say I'm using because I'm hardly ever home,the apartments had a water pipe busy and flooded my apartment I live on second floor the residents apartment above me pipes bust and flooded my apartment which is below and the apartment under me that next following month my bill was extremely high due to no fault of my own I think I was paying for what happened when the flood happened but as usual they did respond and I was left with outrageous water bills this company is very unprofessional and ripping off the residents for ridiculously high water bills please Revdex.com help me to get my money back for all the money they have takin from me unfairly I've read there complaints from different residents and there being treated unfairly and takin for their money also

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have contacted yes energy two times and was told different dates as to when I would be receiving my bill. The fist time I contacted them they had told me the bill for June 2016 would be out the 2nd week of July. After not receiving anything I called again to be told that the bill will be sent out on the 18th of July which just happens to be three days before it is due. This gives me no time to look over the bill for anything wrong and to fix it. Why am I receiving a bill for June at the end of July?

First contact in this matter from resident was received on 10/17/16.  Resolution reached by 10/19/16.  Spoke with residents on phone several times during that 3-day period.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. they asked for more information but I'm not sure how to get it to them as my only options were to reject or accept the response. I don't accept it because its not resolved yet. The answer to their response is Northgate Apartments but this information will not help them resolve the issue of changing their website to include a pay this amount option.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10855886, and find that this resolution is satisfactory to me for now. They did not answer the questions regarding the new fees or explain why I was told by their staff the payment was received twice and then billed for it later. I'm told my association plans to end business with the company soon, which will resolve this problem. I also have not seen a corrected bill in writing yet so I still have doubts about the late fees being removed.
Thank you for your help,
Regards,
C[redacted]

Thank you for reaching out to YES Energy Management. We apologize
for any inconvenience that this may have caused.
yes;"> We would like to take the opportunity to
provide the following response.
 
·        
YES Energy Management has received and replied
accordingly to all communications.
·        
The move out date of 4/30/15 is provided by the
property as the final move out date to end the lease.
·        
All charges accrued to this date are the
responsibility of the resident.
·        
Confirmed payment in the amount of $55.33 was
posted on 4/29/15.
·        
The late fee was accessed correctly since
payment was received after due date.
·        
The charges are billed off actual meter reads and
the meter read of 143,360.00 on 4/30/15 is an actual end read.
·        
For clarification this final move out bill metered
usage was not estimated.
·        
Charges are billed correctly based off meter reads
and charges are correct.
·        
At this time there is no justification for a
refund based on metered usage that has been billed correctly.
 
Respectfully,
YES Energy Management