YES Energy Management

I would like to know how it is that I went from paying 895 dollars for my rent to paying more on rent when I already have a bills that I get form metropolitan utilities and oppd so why am I paying more on my rent due to wastewater and sewer and trash I have been at muirfield apartment for a year and I have had this problem with over paying cost if my rent is a flat rate of 895 why am I paying for all these other cost which makes my rent higher and I already pay our local utilities company for gas and water and eletric so can some one tell me why im paying more

I have been paying on over $900 in accumulated charges which are almost paid off. I contacted Yes Energy when my bill was so high last Thanksgiving because of the toilet leakage while I was away on holiday. Their support team told me I didn't have to pay my bill until the situation was reviewed b/t my apartment manager and Yes Management. Unfortunately, my apartment management team took several months to get things straightened out (their issue NOT YES's) so my bill kept increasing significantly including late fees. Yes Energy is NOT Revdex.com accredited and THEY ARE GIVING CUSTOMERS WRONG INFORMATION!
When I informed them of the issue, they blew it off and said I had to deal with my apartment management team.
Also, if you pay by check, they charge you, if you pay by phone, they charge you, when I tried to pay online, it wouldn't allow me!

On March 15, 2017 I signed in to my Yes Energy account online to pay my bill to find a charge of $1,006.64 added on to my account. My bills avg $60/m which are too high also but not the issue right now.
I rent a condo in Omaha, Nebraska. I could not pay my $64.00 bill online because it will only let you pay the full amount and not a partial amount. Therefore my payment will be late for this month having to write a check and mail the next day.
I called YES customer service and they stated it was a bill from a past tenant and this is due my the owner of the property and could not take it off of my account. They are unreasonable in trying to get this off of my account.

HERE IS THE REAL ISSUE I HAVE WITH YES ENERGY...IF MY ACCOUNT WOULD HAVE BEEN SETUP FOR AUTOMATIC WITHDRAWAL THEN THEY WOULD HAVE TAKEN THE MONEY OUT OF MY ACCOUNT FOR SOME PAST TENANT!

FIRST: I AM A CRIMINAL INVESTIGATOR FOR THE DEPARTMENT OF REVENUE AND DID SOME DIGGING ABOUT THIS ACCOUNTS PAST DUE AMOUNT SINCE I HAVE BEEN IN THIS APT/CONDO FOR 8 MONTHS AND THIS IS THE FIRST I HAVE HAD THIS AMOUNT PUT ON MY ACCOUNT.

SECOND: THE TENANT THAT THIS PAST DUE AMOUNT INVOLVES LIVED HERE OVER TWO YEARS AGO AND THEY ARE JUST NOW TRTYING TO CHARGE AND COLLECT FROM ME AND THE LANDLORD OF THE PROPERTY.

THIRD: THE TENANT HAS ALSO JUST FILED BANKRUPTCY AND THIS PAST DUE UTILITY BILL THEY ARE TRYING TO COLLECT ON (FROM 2 YRS AGO) MAY BE DISCHARGED TO THIS PERSON UNDER BANKRUPTCY LAWS AND THEY SHOULD NOT BE TRYING TO COLLECT FROM SOMEONE ELSE ON THIS MATTER.

FOURTH: THEY WERE SENT NOTIFICATION OF THE PAST TENANTS BANKRUPTCY WHICH MAY HAVE SPURRED THEM TO GET SOMETHING OUT ON THIS TO THE LANDLORD TO TRY AND COLLECT!

I would like to know why my condominium bldg. is using this third party collection company in the first place. They have many complaints on them and pending lawsuits. They need to go or I need to go, one of the two!

Review: Yes Energy seems to be a billing company that acts on behalf of the management company for the apartment complex I live in. Each unit is billed individually. As such, I do not receive any bills or statements from [redacted] (the company that provides our gas & electric) nor do I have an account with [redacted]. Due to this situation I am not able to apply for any of the discount programs for energy that I qualify for through [redacted] and I feel that I am, and have been for quite some time, being over-charged. When I moved into my apartment in 2006 the manager told me that I would be billed $30.00 per month as the energy was a flat charged based on occupancy.

I have never paid $30.00 per month. Most months by bill averages around $75.00, with a few months a year going over $100.00. However, due to my income there are programs that [redacted] offers that would allow me to pay a substainially lower rate but Yes Energy refuses to allow me, or anyone who lives in the complex, access to those programs. How is this legal?

Please provide me with any information you may have that explains how this practice is allowed to continue. Yes Energy is simply a billing company and nothing more. The rates are established by [redacted]. I also wonder if Yes Energy is somehow getting a discounted rate through [redacted] but having me and my neighbors pay the full rate amount? They have to make their money somehow, and from what I have learned from the property management company, Yes Energy does not charge them anything for this "billing service", which, if I may point out, is exactly the same as what [redacted] does on a monthly basis for every resident and business in San Diego County.Desired Settlement: Ideally, I would like to be a customer of [redacted]. At a minimum, I would like to be allowed access to the discount rates that I am eligible for through [redacted] that Yes Energy and it's predecessor have failed/refused to offer. If they are found to have been required to offer the discounts all along, I would like a refund based on the amount that I should have been paying vs. what I have paid.

Business

Response:

Dear Ms. [redacted].

Review: On or about October 9, 2014, I made an electronic bill payment to YES Energy Management through Citibank bill payment service in the amount of $20.23. The payment was received and cleared by YES Energy Management on or about October 14, 2014, according to [redacted]. YES Energy Management denies that the payment was received. Citibank confirmed that the payment was cleared. YES Energy Management stated on numerous occasions that they are unable to accept electronic payments. Citibank confirmed that the payment was successfully accepted by YES Energy Management and that YES Energy Management is in [redacted]'s system to accept electronic payments.Desired Settlement: Refund in the amount of $20.23.

Business

Response:

Duplicate- A reply was sent on 4/15/15 to a Revdex.com complaint case number [redacted]. This complaint was resolved.Regards,YES Energy Managment

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have reviewed my account records and was not able the credit in the amount in question posted into my account. Please understand, in the past, for a period of over nine months, the business has failed to response MULTIPLE requests in the attempt to resolve the issue. As such, I would very much appreciate if you could please keep the complaint open it is adequately resolve. Thank you for your assistance with this matter.

Regards,

Business

Response:

We apologize again the resident continues to state he is not satisfied. The following response was sent on 4/15/15 along with the attachment. See attachment documenting payment has been correctly posted to his ledger.

Respose provided:04/15/2015

Review: I am tired of receiving bills in the mail and then finding out it's due three days later and then get slapped with a late fee. I have paid at least 10 times the $2.00 late fee. I never have to pay late fees with any other bill I receive each month because I receive the bill in the mail plenty of time before it is due. Yes Energy Management never mails the bills giving you enough time to pay it. I pay my bill through my online banks bill pay and unlike other utility bills that receives payment the next day, Yes Energy takes 5 business days. Several months back I decided to register through Yes's online bill pay thinking that payment would be quicker than my own bank, it's not! It still takes 5 business days for them to receive my online payment.

I received my bill in the mail yesterday, December 26th and my bill is due January 1st. This is absolutely ridiculous!!! If I go online and pay this bill today, the soonest Yes will receive it is January 6th and guess what? Another $2.00 I'm paying.

This late billing needs to stop!!! Yes Energy Management needs to treat their customers too like other utility companies and not even charge a late fee or at least give a grace period.

This all seems to me a way of Yes Energy Management getting more money by late billing and charging the $2.00 fee.Desired Settlement: I would love a refund of ALL late fees I've paid but more importantly, I want Yes to ensure that bills are mailed out at least 20 days before it is due!!!

Business

Response:

Hello,

Review: I moved out the apt March 26, 2013, and informed the YES to close my electric account right away. First agent told me"they will not bill me finalbill at all." I emailed again, the agent told me "we will close your accountas the lease end". My lease ending is March 31, 2013, so I went down and recorded the reading of meter as 73412, and email YES at the day and asked to close my account as they told. now YES billed me to April 8, 2013, reading is 73431. My usage is 55 (they billed as 74). They billed me $10.27.In fact, I can pay only $7.63 as March 31, 2013 lease ending date. The difference is $2.64. I asked YES to correct, they rejected as they toldbefore. I need pay the bill due 5/25/13. It is slow to pay to YES.Could you ask YES to correct my bill as $7.63.Thanks [redacted].eduDesired Settlement: correct the bill error .

Business

Response:

hello and thank you for contacting YES Energy Management,

The final bill has been corrected.

we apologize for the inconvenience.

Thank you,

[redacted]. | Manager Resident Relations

toll free: 866.737.4943 | local: 904.807.2200

[redacted]@yesenergymgmt.com| www.YESenergymanagement.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[]

The landlord gave YES a false info. The [redacted] is something after April 1, 2013, which I did not read at all. The landlord either made A false reading or he used the power to re-set up the Apt for rent such as cleaning , etc (he might use it).

I just completed my online account setup with this billing company. My intention was to schedule some sort of autopay/autobill as has become common throughout the industry, but could not find this option anywhere on their website, so I called the help line. I was informed that 'my community's version' of their service did not include any e-billing option. I was also informed that there is a fee for any online transaction, including ACH transfers ($3.50 at this time). The only way to avoid this fee is to setup a bill pay through my bank, which will send a paper check, but YES will only send me a paper bill. This is a recipe for late fees; I've read other reviews on the Revdex.com website indicating bills are not received until a few days before they're due, and when transit time (let alone when I'm out of town) is taken into account, it may not be possible to pay on time. My conclusion with this company, drawn from a visit to their website, their abdication of responsibility regarding ACH fees, and their (apparently) slow billing process, is that they intend to collect extra fees as a matter of course. I want to pay my bills, pay them on time, and pay them consistently, but this company seems more interested in generating fees than on customer service.

Review: Timely payment issued electronically through Golden 1 C.U. issued to "third-party address" provided to them by YES, was not cashed timely and they charged a $5 late fee. Two phone calls requesting to speak to an account manager have been unanswered (though I was assured the second time I would received a call and the fee would be cancelled).Desired Settlement: A return phone call and cancelation of the $5 late fee.

Business

Response:

Please accept our apologies for the trouble caused to you

for not receiving a satisfying response to your inquiry about a late fee posted

to your account. In reviewing the ledger amount due and paid by the due date,

there was a $2.00 balance on the account after the due date. The balance due was $67.35 the amount paid

was $65.35 leaving a balance on the account after the due date. As a

3rd party billing company for your community, late fees are for the

community and assist in accordance to our agreement with your community. For

removal or adjustments of late fees, the community office will need to review

and authorize any adjustment at this time.

Review: Our previous residence ([redacted]) was purchased by a new management company, who switched our water billing to ISTA/Yes Energy. Suddenly our water bill nearly doubled every month, with no explanation or itemization of charges / billing rates. Additionally, when we moved out of the above address, we were informed of a bill for 250 dollars which included 4 months of "unpaid" bills. However just a week earlier on Yes Energy's web site, our account was shown as being up to date. We do know that in early October we had resolved all balances, and that a month later we had charges for billing periods as early as August and September. We were never actually sent a copy, just informed of our outstanding bill through the building's management company. The only way to check on outstanding bills is to use their web site, which is woefully out of date and is extremely confusing to use. There are conflicting billing periods on each of the bills, and again no description of charges or billing rates, just an (in my opinion) inflated charge. One last complaint about this company is that they send the paper bills late, virtually ensuring their customers of a late payment and a late payment fee. There was a pay online option which included a 6 dollar Western Union fee, which is about equal to the late payment charge anyways - sort of a damned if you do, damned if you don't situation.Desired Settlement: I believe that we do owe some money to this company for our water usage, but due to their confusing / conflicting / inflated billing practices, I believe they should wipe away our outstanding bill. At the very least I would like to understand why exactly our water bill jumped from 35-40 a month to 60-80 a month. I believe this company is so disorganized they are charging us over and over again for payments we have already made. Due to their amatuer-ish and disorganized web site, it is impossible for us to understand what exactly happened with our billing.

Business

Response:

We

appreciate the opportunity to address all resident concerns with their billing

concerns. It is always better for the resident to contact us directly to give

us the opportunity to provide supporting information on their account.

Review: I moved out of my apartment 4/24/15. (Yes Energy is apparently a 3rd party billing company for the apartment complex). When I received my final bill, I was billed through 4/30/15. The final bill did not include a payment that I mailed out 4/15/15. I also noted that a meter read was not done 4/10/15. When I initially called on 5/18/19 I was told that they estimate the charges based on typical monthly usage. My typical usage was roughly $45-50....I was charged $75.52....when I asked if they go back & do a meter reading & why there wasn't one on 4/10/15 I was told she'd have to send request to supervisor. [redacted]Note: we actually vacated the apartment 4/4/15, so no one was using water or sewage 4/4-4/24/15 when I turned in the keys - the date service should have been stopped was 4/24/15. I was also charged a $10 late fee, when the apartment company told me not to pay any bill that I received as it would mess up the calculation of the deposit refund (the final bill from Yes was taken out of my move-in deposit).

I had to contact the company 6/26 for the second time to inquire about a response, to which I was told the final bill was correct. They still haven't answered why a meter read wasn't done 4/10/14 & they haven't answered why the charges were so high considering the apartment was vacant for so long. I have been over billed & no one is willing to explain why, nor refund me. I find it hard to believe that in a typical billing cycle when the residence was occupied, the charges were $45-50. Yet in a billing cycle of 50 days, in which 27 days the unit was unoccupied, the charge would be $65+. (The final bill I received from the apartment complex is different from the bill that Yes sent me 5/20)Desired Settlement: I believe that I should receive a refund of $10 for the late fee I was told not to pay, $55.33 paid that was not applied to the final bill & half of the final charges (3/12-4/30) since the apartment was only occupied 23 of those days, which certainly wouldn't amount to $65.52 in charges when my typically monthly charges for 28-30 days was roughly $45.

Business

Response:

Thank you for reaching out to YES Energy Management. We apologize

for any inconvenience that this may have caused. We would like to take the opportunity to

provide the following response.

Review: Yes Energy Manage provides no electronic notification for their monthly bill. This is a waste of paper product to rely so heavily on snail mail only. They also do not provide automatic reoccurring payment whereby customers continue to incur a $5 late fee. Finally their one-time payment charges a $3.50 fee for either ACH or credit card transaction. This is unheard of. Even my own non-profit on incurs a 25c fee for ACH transactions. Paypal would even be cheaper than what they are charging. It's a waste of customer money and causes unnecessary work for their employees to have to take calls to reverse charges, etc.Desired Settlement: - Send monthly bill through email

- Provide online reoccurring auto pay immediately w/o fees

- Stop charging an outrageous fee for ACH and credit card transactions

My goodness - this is 2014 not 1990!

Business

Response:

Hello and thank you for letting us know about your concerns.

Review: I've moved to the address in San Marcos CA just recently, and had to establish a new account for water. YES Energy Management sent me a first bill which indicated that I can make the payment online. According to their instructions, I had created an account and set the link to the corresponding bank accounts. But despite completing all necessary steps, I was not able to complete the payment online. Every time I was trying to do this, I received the message "Payment can't be processed at this time, please try later". I've called customer service 3 times, and every time I was promised that the case will be escalated to the next level, and I will receive a call back, and the issue will be resolved. Nothing of that happened: nobody called back and the issue was not resolved. Customer service representative claimed that I was called by billing specialist, but that is not true, since I did not see any incoming calls on my cell phone.Desired Settlement: I want the online account to be fixed so I could submit the payments online. Phone application is not working either, so it has to be fixed as well.

Business

Response:

Thank you for reaching out to YES Energy Management. We

apologize for any inconvenience that this may have caused. We would like to take the opportunity to

provide the following response.

·

YES Energy Management has received and replied

accordingly to all communications.

·

It is indicated that there was voicemails left

on separate days inviting a call back for further assistance.

·

Regarding the “Payment can’t be processed at

this time, please try again later” this message does happen from time to time

when several residents are all trying to post payments for set due dates, and

certain days of the month the payment processing system is accessed more often depending

on the date and time you are attempting to post a payment.

·

Other payment options were offered when speaking

with our Customer Service Team and are always available to every resident.

Respectfully,

YES Energy Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below: