YouCanFaxToo

Our mutual client [redacted] states in her complaint she has not been able to reach us by phone, and we did not reply to her e-mailsWe show recorded conversations with her on February 22, No e-mails have been received by us from the clientWe cancelled Mrs [redacted] 's file with us on Feb 22, Mrs [redacted] advised us that she had her bank account closed.We advised that negates our ability to submit a refundShe was not happy with that reply, we refund electronically, and can only do so to an open account.If she wishes us to refund her for the amount of our service charge of $36.96, we can do so, but we need an active account number to send that toWe have not heard from Mrs [redacted] since Feb 22, 2015.This is how things currently stand

19c Trolley Square, Wilmington, DE, 19806, [redacted] *** [redacted] Dear [redacted] ***, This is in response to the complaint made by our customer, [redacted] , (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on December the 8th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, The client had first contacted the customer service department on January the 11th, Upon her request her file had been canceled on that date, she also requested a refund for this chargeA refund was going to be issued out, however, Mrs [redacted] has apparently disputed our fee with her bank, which she confirms in her complaint to youThis act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accordIn regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our handsThis is what happens when you file an affidavit with your bank Mrs [redacted] No Customer Service employee we have, would ever advise any of our clients, we are with MicrosoftWe have nothing to do with MicrosoftIt is also impossible for us to obtain anyone's banking info just by having their e-mail addressMrs [redacted] did not understand very much of what we advised when she called us, so I will explain in detail here, how this tranaction was authorized; You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; Client Affairs

[redacted] [redacted] *** [redacted] *** [redacted] Tuesday, April 26th, [redacted] This is in response to the complaint made by our customer, [redacted] , (Customer complaint ID # [redacted] ) Mr [redacted] states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on March the 19th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, The client never contacted our customer service department in regards to any complaints, or cancel requests, instead they have submitted their complaint to youMr [redacted] states the fee of $never cleared his account, which our records corroborate due to NSFYou Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser other than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, (or vice versa) there will be a request with a box already checked off, asking if you want to make Google (or Yahoo) your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

[redacted] [redacted] *** [redacted] *** [redacted] This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # [redacted] ) Mr [redacted] states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on December the 20th, 2015, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mr [redacted] first contacted our customer service department on January 22nd, Upon his request his file had been canceled on that date, he also requested a refund for this chargeA refund request was submitted, however due to human or computer error, the file was not picked up for thatWe apologize for the delay and are resubmitting the file for a refund todayit should be processed within - business or working days time from today's dateOnce a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not sign up for any fax trialThese people are robbing innocent folks of their moneyWho would accept a fax service when you don't even own a businessI have received the credit but these people need to be put out of business for scamming customers Regards,

19c Trolley Square, Wilmington, DE, 19806, 1-800-332- FAX 1-888-342-Friday, March 11th, Dear [redacted] This is in response to the complaint made by our customer, [redacted] ***, (Customer complaint ID # [redacted] ) Mr [redacted] states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on December the 14th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mr [redacted] contacted our customer service department on January 16th, Upon his request his file had been canceled on that date, he also requested a refund for this chargeA refund was going to be issued out, however, Mr [redacted] has apparently disputed our fee with his bank, w show an R-code in file on thatThis act has authorized his bank to pursue his refund for him, and removes our ability to refund this on our own accord In regards to how this was authorized; You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

19c Trolley Square, Wilmington, DE, 19806,1-800-332- FAX 1-888-342-4447Tuesday, March 22nd, [redacted] This is in response to the 2nd complaint made by our customer, [redacted] , (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $We addressed this issue our first reply, she states her information was hacked previously, siting a sign up for a Discover bank account, which she did not instigateIn these matters, the only thing we can do is cancel her file, to ensure no further charges are possibleAs she states she has closed out her account, we would need additional account information in order to effect a refundRefunds are electronic, going back to the account the same way it was withdrawn However, it has not been made clear as to whether Mrs [redacted] has sought out bank action on this matterThis must be made clear before any further action is taken on our partAs for proof of authorization, Mrs [redacted] 's story of the Discover bank account should serve to back up her claims that her information has been compromisedSubsequently the results of a file with us would serve the same purpose for usThere isn't much to 'show', the on line form contained the required fields, first and last name, address, telephone number, and method of payment, which in this case was her Chase account information, account number ending in Just to re-iterate, once a clients file is cancelled, no further charges from us can take placeThank you for your time in this matter,Sincerely; [redacted] Client Affairs

Tuesday, March 22nd, Dear [redacted] ***, 12pt;"> This is in response to the complaint made by our customer, [redacted] , (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, The client had first contacted the customer service department on March 12th, 2015, leaving us a brief messageWe also received an e-mail requesting to cancel and be refunded for $She also stated in her e-mail, which has been confirmed in her Revdex.com complaint, she has refuted our fee at her bankThis act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accordIn regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our hands Once a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter, Sincerely; [redacted] Client Affairs , (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, The client had first contacted the customer service department on March 12th, 2015, leaving us a brief messageWe also received an e-mail requesting to cancel and be refunded for $She also stated in her e-mail, which has been confirmed in her Revdex.com complaint, she has refuted our fee at her bankThis act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accordIn regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our hands Once a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

19c Trolley Square, Wilmington, DE, 19806, 1-800-332- FAX 1-888-342-Tuesday, March 22nd, [redacted] This is in response to the complaint made by our customer, *** [redacted] , (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on January 26th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mrs [redacted] has never contacted our customer service departmenthad she done so we would have been happy to cancel her file and provide a refundHowever our records show, as Mrs [redacted] confirmed in her complaint, she has refuted the charge at her bankThat removes our ability to refund on our own accord, as she has since authorized her bank to pursue her refund for her Once a clients file is cancelled, no further charges from us can take place Mrs [redacted] also states we have been charging her for over a yearWe show charge in file taking place on February 26th 2016, after the day free trial period ended Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

19c Trolley Square, Wilmington, DE, 19806, 1-800-332- FAX 1-888-342-Friday, March 11th, [redacted] This is in response to the complaint made by our customer, [redacted] ***, (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on November the 15th, 2015, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mrs [redacted] contacted our customer service department on December 16th, Upon her request her file had been canceled on that date, she also requested a refund for this chargeA refund was issued out, she should have received that back in her account no later than December 31st A pay day Loan situation was mentioned due to how the company advertises on other companies websites: You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formatsThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

We received your letter of complaint by [redacted] , who must be the husband to our actual client [redacted] , your case ID number for this is [redacted] Mr [redacted] contacted us on March 12, 2015, asking to cancel the service and requested a refundSince that time a refund check was sent out, prior to our being aware that our charge of $was returned to us at the bankEither Mror Mrs [redacted] authorized their bank to charge back that amount.We have cancelled Mrs [redacted] 's file with us, she has a cancellation number of [redacted] No furthe rcharges will applyWe have closed her file with us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThat is a lieI never filled out anything on line on March 2ndAnd my account was closed because the day after you made your computer generated check I closed my account and my bank got the money back from your bank in TexasSo don't use this excuseYour company has been generating check in consumers and cashing it without their knowledge I just happened to check it within hours of it clearing my bank account so if you want me to send you a copy of it going through my account t I can My account was t closed when you try to take my money I closed it because of you Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, there is no way that I would have signed up for a free trialI have no use for this type of service I would certainly like to see the proof that this occurred Someone has fraudulently gained access to my personal date A couple of months ago, someone signed me up for a checking account with Discover Bank I immediately contacted Discover Bank after receiving a welcome to Discover Bank letter, followed by a supply of checks and the pertinent information about the account Shortly after contacting Discover Bank, I was sent a form to fill out to investigate this activity I believe the same thing happened with YouCanFaxToo As I said, I have no need for this service I will contact my bank ASAP to find out if anything has been done to correct this I realize that the amount of $isn't very large, but to me, a year old on a fixed income, that is a large amount I had to close my checking account and open a new one because of this I Googled the YouCanFaxToo name and found many websites filled with complaints against this company I printed out pages of complaints just from one website, all with the same withdrawal - $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hello According to what they have said I had contacted them in January For a day free trial of something and that is not correctThe ponly day trial I have ever done was with HULUI have never had contact with them or their affliiates until they tried to scam money from my accountI also have never said they were charging me for over a yearI did get my money back from my bank But They Are Not A Reputable Company

19c Trolley Square, Wilmington, DE, 19806, 1-800-332- FAX 1-888-342-Friday, March 11th, [redacted] This is in response to the complaint made by our customer, [redacted] ***, (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on February the 2nd, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mr [redacted] first contacted our customer service department on March 16th, Upon her request her file has been canceled on that date, she also requested a refund for this chargeA refund request was submitted, which is now in due process, she should have that back in her account within - business or working days time Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe money was refunded to me Regards,

Dear [redacted] This is in response to the complaint made by our customer, [redacted] ***, (Customer complaint ID # [redacted] ) Mr [redacted] states there was an unauthorized charge made on his account in the amount of $We do not have any programs for that amountUpon reviewing our records, we see there was an online application form filled out by the client on February 19th, 2016, for the amount of $ 36.96, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mr [redacted] contacted our customer service department yesterday by phone, leaving a voice mail message demanding a refundAs per his request, his file had been canceled on that date, a refund request was submitted, it should be processed within - business or working days time from today's dateOnce a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter, Sincerely; Client Affairs

19c Trolley Square, Wilmington, DE, 19806, [redacted] *** [redacted] Tuesday, March 22nd, Dear [redacted] This is in response to the complaint made by our customer, [redacted] , (Customer complaint ID # [redacted] ) Mr [redacted] states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on January 26th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mrs [redacted] first contacted our customer service department on March 01, Upon her request her file had been canceled on that date, she also requested a refund for this charge, however our records show, as Mrs [redacted] confirmed in her complaint, she has refuted the charge at her bankThat removes our ability to refund on our own accord, as she has since authorized her bank to pursue her refund for her Once a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

19c Trolley Square,Wilmington, DE,19806,1-800-332- FAX 1-888-342-4447Friday, March 11th, 2016Dear [redacted] This is in response to the complaint made by our customer, [redacted] ***, (Customer complaint ID # [redacted] ) Mr [redacted] states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on December the 14th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,Mr [redacted] contacted our customer service department on January 16th, Upon his request his file had been canceled on that date, he also requested a refund for this chargeA refund was going to be issued out, however, Mr [redacted] has apparently disputed our fee with his bank, w show an R-code in file on thatThis act has authorized his bank to pursue his refund for him, and removes our ability to refund this on our own accordIn regards to how this was authorized; You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughly.I hope this clears up any misconceptions on this situation Thank you for your time in this matter,Sincerely; [redacted] Client Affairs

19c Trolley Square, Wilmington, DE, 19806, [redacted] *** [redacted] [redacted] Dear [redacted] ***, This is in response to the complaint made by our customer, [redacted] , (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on December the 8th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, The client had first contacted the customer service department on January the 11th, Upon her request her file had been canceled on that date, she also requested a refund for this chargeA refund was going to be issued out, however, Mrs [redacted] has apparently disputed our fee with her bank, which she confirms in her complaint to youThis act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accordIn regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our handsThis is what happens when you file an affidavit with your bank Mrs [redacted] No Customer Service employee we have, would ever advise any of our clients, we are with MicrosoftWe have nothing to do with MicrosoftIt is also impossible for us to obtain anyone's banking info just by having their e-mail addressMrs [redacted] did not understand very much of what we advised when she called us, so I will explain in detail here, how this tranaction was authorized; You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; Client Affairs