YouCanFaxToo

Tuesday, March 22nd, 2016Dear *** ***, This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in
the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,The client had first contacted the customer service department on March 12th, 2015, leaving us a brief messageWe also received an e-mail requesting to cancel and be refunded for $She also stated in her e-mail, which has been confirmed in her Revdex.com complaint, she has refuted our fee at her bankThis act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accordIn regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our handsOnce a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter,Sincerely;*** ***Client Affairs, (Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,The client had first contacted the customer service department on March 12th, 2015, leaving us a brief messageWe also received an e-mail requesting to cancel and be refunded for $She also stated in her e-mail, which has been confirmed in her Revdex.com complaint, she has refuted our fee at her bankThis act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accordIn regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our handsOnce a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter,Sincerely;*** ***Client Affairs

19c Trolley Square, Wilmington DE, 19806 [email protected] 1-800-332-5658 Fax: 1-888-342-4447Friday March 2016This message is
for *** *** , We responded to this complaint previously in September of last yearIn case that was not received, we are re-submitting our original reply.We received your letter of complaint by our mutual client *** *** ***, your case number for her is ***Mrs*** contacted us on July 2nd requesting to cancel the service with usIn her letter to you, she states we did not advise her of our company name, or our addressOur records show in her conversation with our Customer Service Dept that she was told we are You Can Fax TooShe asked what 'boya' was, we advised that would be the name of the processor which debited her account on our behalf, they are a billing serviceMrs*** never asked us for our location, had she done so we would have advised ; 19C Trolley Square, Wilmington DE, She advised us she does not have an e-mail address, yet we show an e-mail address in file for her; ***We cancelled Mrs***'s file with us on the same date she called, she was provided with a cancellation number of Our file shows our fee of $was refuted at her bankWe show an R-return code for thatOur telephone number appears in the descriptor line on her bank statement with the debit amount that was charged to her account.We have closed her file with us.*** ***Client Affairs

19c Trolley Square, Wilmington, DE, 19806, 1-800-332-5658 FAX 1-888-342-Tuesday, March 22nd,
""> *** *** *** This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on January 26th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mrs*** has never contacted our customer service departmenthad she done so we would have been happy to cancel her file and provide a refundHowever our records show, as Mrs*** confirmed in her complaint, she has refuted the charge at her bankThat removes our ability to refund on our own accord, as she has since authorized her bank to pursue her refund for her Once a clients file is cancelled, no further charges from us can take place Mrs*** also states we have been charging her for over a yearWe show charge in file taking place on February 26th 2016, after the day free trial period ended Thank you for your time in this matter, Sincerely; *** *** Client Affairs

19c Trolley Square, Wilmington, DE, 19806,*** *** ***Tuesday, March 22nd, 2016Dear *** *** This is in response to the complaint made by our customer, *** ***,
(Customer complaint ID # ***) Mr*** states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on January 26th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,Mrs*** first contacted our customer service department on March 01, Upon her request her file had been canceled on that date, she also requested a refund for this charge, however our records show, as Mrs*** confirmed in her complaint, she has refuted the charge at her bankThat removes our ability to refund on our own accord, as she has since authorized her bank to pursue her refund for her Once a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter,Sincerely;*** ***Client Affairs

*** *** *** *** *** ***
*** *** *** Tuesday, April 26th, *** *** *** This is in response to the complaint made by our customer,
*** ***, (Customer complaint ID # ***) Mr*** states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on March the 19th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, The client never contacted our customer service department in regards to any complaints, or cancel requests, instead they have submitted their complaint to youMr*** states the fee of $never cleared his account, which our records corroborate due to NSFYou Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser other than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, (or vice versa) there will be a request with a box already checked off, asking if you want to make Google (or Yahoo) your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; *** *** Client Affairs

19c Trolley Square, Wilmington, DE, 19806, 1-800-332-5658 FAX 1-888-342-
"">Thursday, March 10th, *** *** *** This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on October the 11th, 2015, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, The client had first contacted the customer service department on December 22nd, Upon her request her file had been canceled on that date, she also requested a refund for this chargeA refund was going to be issued out, however, Mrs*** has apparently disputed our fee with her bankThis act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accordIn regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our handsOnce a clients file is cancelled, no further charges from us can take placeOur records show, we have charged Mrs*** on occasions, we would have been able to credit for the charge that took place on November 30th 2015, but as we stated previously she has taken action with her bankAny charge that is more than days prior to the client's calling date, cannot be refunded, as the company has a day time frame whereby they can call to request for that Thank you for your time in this matter, Sincerely; *** *** Client Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is as satisfactory to me as it can be
I would like to make several comments about You Can Fax Too response. - You Can Fax Too (YCFT for the remainder of comments) created a check based off of an incredibly old address and presented to the bank as if I had done it(attached)- The only charges made on my bank account on 2/16/was to iTunes via mobile phone (iTunes knows my current correct address)There are not any advertisements which can be clicked or unclicked through this method. - Representative *** *** did state "That there was nothing that he could do", preposterous - yes I agree- Bank account has been closed - whether YCFT gained the information illegally or someone else gave it to YCFillegally, it is still compromised.- Since this is strictly an internet "assumed sale technique", where one would need to "unclick" a boxI am assuming there is no way for me to know exactly who "filled" in YCFTs application with my informationDis-heartingBecause, that means the person would have been trying to use my checking account information on whatever site YCFadvertisement is on and could be using other peoples as well- I assure the company that I do know how to "read thoroughly" regardless of text size
Regards,

19c Trolley Square, Wilmington DE, 19806
www.youcanfaxtoo.com
[email protected] 1-800-332-5658 Fax: 1-888-342-Friday March This message is for *** *** , We responded to this complaint previously in September of last yearIn case that was not received, we are re-submitting our original replyWe received your letter of complaint by our mutual client *** *** ***, your case number for her is ***
Mrs*** contacted us on July 2nd requesting to cancel the service with us
In her letter to you, she states we did not advise her of our company name, or our addressOur records show in her conversation with our Customer Service Dept that she was told we are You Can Fax TooShe asked what 'boya' was, we advised that would be the name of the processor which debited her account on our behalf, they are a billing serviceMrs*** never asked us for our location, had she done so we would have advised ; 19C Trolley Square, Wilmington DE, She advised us she does not have an e-mail address, yet we show an e-mail address in file for her; ***
We cancelled Mrs***'s file with us on the same date she called, she was provided with a cancellation number of Our file shows our fee of $was refuted at her bankWe show an R-return code for thatOur telephone number appears in the descriptor line on her bank statement with the debit amount that was charged to her accountWe have closed her file with us*** ***
Client Affairs

19c Trolley Square,
Wilmington, DE,
19806,
1-800-332-5658 FAX 1-888-342-
"">Friday, March 11th, Dear [redacted]
This is in response to the complaint made by our customer, [redacted], (Customer complaint ID # [redacted]) Mr[redacted] states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on December the 14th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,
Mr[redacted] contacted our customer service department on January 16th, Upon his request his file had been canceled on that date, he also requested a refund for this chargeA refund was going to be issued out, however, Mr[redacted] has apparently disputed our fee with his bank, w show an R-code in file on thatThis act has authorized his bank to pursue his refund for him, and removes our ability to refund this on our own accord
In regards to how this was authorized;
You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter,
Sincerely;
[redacted]
Client Affairs

19c Trolley Square, Wilmington, DE, 19806, 1-800-332-5658 FAX 1-888-342-Friday, March 11th,
""> [redacted] This is in response to the complaint made by our customer, [redacted], (Customer complaint ID # [redacted]) Mrs[redacted] states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on February the 2nd, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mr[redacted] first contacted our customer service department on March 16th, Upon her request her file has been canceled on that date, she also requested a refund for this chargeA refund request was submitted, which is now in due process, she should have that back in her account within - business or working days time Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

19c Trolley Square, Wilmington, DE, 19806, 1-800-332-5658 FAX 1-888-342-Thursday, March 17th,
""> [redacted] This is in response to the complaint made by our customer, [redacted], (Customer complaint ID # [redacted]) Mrs[redacted] states there was an unauthorized charge made on her account in the amount of $She stated the e-mail address and telephone number we show on file is outdated informationUpon reviewing our records, we see there was an online application form filled out by the client on February 14th, 2016, which gives the client a day free trial to our email to fax programThe information we show on file is the same information we received in that on line request If the client does not contact the company within the day trial period to cancel, the fee of $ will apply, The client had first contacted the customer service department on March 15th, Upon her request her file had been canceled on that date, she also requested a refund for this chargeWe advised a refund is currently in due process, at her request, she should see that back in her account within - business days time In response to her unauthorized claim, we submit the following: You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

19c Trolley Square, Wilmington, DE, 19806,
[redacted]
Tuesday, March 22nd,
"">
Dear [redacted]
This is in response to the complaint made by our customer, [redacted], (Customer complaint ID # [redacted]) Mr[redacted] states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on January 26th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,
Mrs[redacted] first contacted our customer service department on March 01, Upon her request her file had been canceled on that date, she also requested a refund for this charge, however our records show, as Mrs[redacted] confirmed in her complaint, she has refuted the charge at her bankThat removes our ability to refund on our own accord, as she has since authorized her bank to pursue her refund for her Once a clients file is cancelled, no further charges from us can take place
Thank you for your time in this matter,
Sincerely;
[redacted]
Client Affairs

[redacted]   [redacted]    [redacted]   Dear [redacted],             This is in response to the complaint made by our customer,...

[redacted] [redacted], (Customer complaint ID # [redacted]) Mrs. [redacted] states there was an unauthorized charge made on her account in the amount of $36.96. Upon reviewing our records, we see there was an online application form filled out by the client on June 6th, 2016, which gives the client a 30 day free trial to our email to fax program. If the client does not contact the company within the 30 day trial period to cancel, the fee of $ 36.96 will apply, The client had first contacted the customer service department on July 8th, 2016. Upon her request her file had been canceled on that date, she also requested a refund which we requested on her behalf. After a review was performed on her file, it was not picked up for a refund. Mrs. [redacted] called our Customer Service dept back on July 26th 2016 asking where her refund was at, we advised her of the above information. We advised that we can try to request for a refund once again, she stated she would be contacting you as well. She asked why we charged her account without authorization, advised authorization was provided, we explained the following to Mrs. [redacted] concerning this:        You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checks. We purchase these ads in block formats, bundles if you will with these companies. The arrangement of these advertisements are what is called an 'Assumed sale' approach. When someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested in.  If you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offer. Failing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase with. These promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented in. This is not illegal, as many many companies are using this tactic. An example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or  browser. If you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENING. This is called "Assumed Sale technique", and it's perfectly legal. It is not our fault if people don't read things thoroughly. As for Mrs. [redacted]'s refund, we have submitted a 2nd request for that, we have advised Administration of these proceedings, and have been advised back from them that a refund will be submitted within 7 - 10 business or working days time. I hope this clears up any misconceptions on this situation.               Thank you for your time in this matter,   Sincerely; [redacted] Client Affairs

Our mutual client [redacted] states in her complaint she has not been able to reach us by phone, and we did not reply to her e-mails. We show 2 recorded conversations with her on February 22, 2015. No e-mails have been received by us from the client. We cancelled Mrs. [redacted]'s file with us on Feb...

22, 2015. Mrs. [redacted]advised us that she had her bank account closed.We advised that negates our ability to submit a refund. She was not happy with that reply, we refund electronically, and can only do so to an open account.If she wishes us to refund her for the amount of our service charge of $36.96, we can do so, but we need an active account number to send that to. We have not heard from Mrs. [redacted] since Feb 22, 2015.This is how things currently stand.

19c Trolley Square,   Wilmington, DE,  19806, 1-800-332-5658    FAX  1-888-342-4447 Tuesday, March 22nd, 2016 [redacted]             This is in response to the complaint made by our customer, [redacted]...

[redacted], (Customer complaint ID # [redacted]) Mrs. [redacted] states there was an unauthorized charge made on her account in the amount of $36.96. Upon reviewing our records, we see there was an online application form filled out by the client on January 26th, 2016, which gives the client a 30 day free trial to our email to fax program. If the client does not contact the company within the 30 day trial period to cancel, the fee of $ 36.96 will apply, Mrs. [redacted] has never contacted our customer service department. had she done so we would have been happy to cancel her file and provide a refund. However our records show, as Mrs. [redacted] confirmed in her complaint, she has refuted the charge at her bank. That removes our ability to refund on our own accord, as she has since authorized her bank to pursue her refund for her.  Once a clients file is cancelled, no further charges from us can take place.   Mrs. [redacted] also states we have been charging her for over a year. We show 1 charge in file taking place on February 26th 2016, after the 30 day free trial period ended.             Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

[redacted]
Monday, Sept 26, 2016
[redacted]
            This is in response to the complaint made by our customer, [redacted], (Customer complaint ID # [redacted])...

Mrs. [redacted] states there was an unauthorized charge made on her account in the amount of $36.96. Upon reviewing our records, we see there was an online application form filled out by the client on April 19, 2016. which gives the client a 30 day free trial to our email to fax program. If the client does not contact the company within the 30 day trial period to cancel, the fee of $ 36.96 will apply.
Mrs. [redacted] has made no attempt to contact us in regards to a cancellation, had she done so we would have advised her of the following;     Your file with us has been cancelled, no further charges can apply. A refund, in the amount of $36.96 will be submitted back to your Suntrust account within 7 - 10 business or working days time. Your cancellation number is 853371. Once a clients file is cancelled, no further charges from us can take place.
 
            Thank you for your time in this matter,
Sincerely;
[redacted]

Tuesday, March 22nd, 2016
Dear [redacted],
12pt;">            This is in response to the complaint made by our customer, [redacted], (Customer complaint ID # [redacted]) Mrs. [redacted] states there was an unauthorized charge made on her account in the amount of $36.96. Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a 30 day free trial to our email to fax program. If the client does not contact the company within the 30 day trial period to cancel, the fee of $ 36.96 will apply,
The client had first contacted the customer service department on March 12th, 2015, leaving us a brief message. We also received an e-mail requesting to cancel and be refunded for $36.96. She also stated in her e-mail, which has been confirmed in her Revdex.com complaint, she has refuted our fee at her bank. This act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accord. In regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our hands.
Once a clients file is cancelled, no further charges from us can take place.
            Thank you for your time in this matter,
Sincerely;
[redacted]
Client Affairs
, (Customer complaint ID # [redacted]) Mrs. [redacted] states there was an unauthorized charge made on her account in the amount of $36.96. Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a 30 day free trial to our email to fax program. If the client does not contact the company within the 30 day trial period to cancel, the fee of $ 36.96 will apply,
The client had first contacted the customer service department on March 12th, 2015, leaving us a brief message. We also received an e-mail requesting to cancel and be refunded for $36.96. She also stated in her e-mail, which has been confirmed in her Revdex.com complaint, she has refuted our fee at her bank. This act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accord. In regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our hands.
Once a clients file is cancelled, no further charges from us can take place.
            Thank you for your time in this matter,
Sincerely;
[redacted]
Client Affairs

[redacted]   [redacted]    [redacted] Tuesday, April  26th, 2016 ...

[redacted]             This is in response to the complaint made by our customer, [redacted], (Customer complaint ID # [redacted]) Mr. [redacted] states there was an unauthorized charge made on his account in the amount of $36.96. Upon reviewing our records, we see there was an online application form filled out by the client on March the 19th, 2016, which gives the client a 30 day free trial to our email to fax program. If the client does not contact the company within the 30 day trial period to cancel, the fee of $ 36.96 will apply, The client never contacted our customer service department in regards to any complaints, or cancel requests, instead they have submitted their complaint to you. Mr. [redacted] states the fee of $36.96 never cleared  his account, which our records corroborate due to NSF. You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checks. We purchase these ads in block formats, bundles if you will with these companies. The arrangement of these advertisements are what is called an 'Assumed sale' approach. When someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested in. If you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offer. Failing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase with. These promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented in. This is not illegal, as many many companies are using this tactic. An example of this that everyone should know about is if you are browsing the net using a different browser other than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, (or vice versa) there will be a request with a box already checked off, asking if you want to make Google (or Yahoo) your permanent home page and /or browser. If you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENING. This is called "Assumed Sale technique", and it's perfectly legal. It is not our fault if people don't read things thoroughly. I hope this clears up any misconceptions on this situation.             Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

19c Trolley Square,Wilmington, DE,19806,1-800-332-5658    FAX  1-888-342-4447Friday, March 11th, 2016Dear [redacted]            This is in response to the complaint made by our customer, [redacted], (Customer complaint ID #...

[redacted]) Mr. [redacted] states there was an unauthorized charge made on his account in the amount of $36.96. Upon reviewing our records, we see there was an online application form filled out by the client on December the 14th, 2016, which gives the client a 30 day free trial to our email to fax program. If the client does not contact the company within the 30 day trial period to cancel, the fee of $ 36.96 will apply,Mr. [redacted]  contacted our customer service department on January 16th, 2016. Upon his request his file had been canceled on that date, he also requested a refund for this charge. A refund was going to be issued out, however, Mr. [redacted] has apparently disputed our fee with his bank, w show an R-08 code in file on that. This act has authorized his bank to pursue his refund for him, and removes our ability to refund this on our own accord. In regards to how this was authorized;      You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checks. We purchase these ads in block formats, bundles if you will with these companies. The arrangement of these advertisements are what is called an 'Assumed sale' approach. When someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested in. If you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offer. Failing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase with. These promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented in. This is not illegal, as many many companies are using this tactic. An example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or  browser. If you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENING. This is called "Assumed Sale technique", and it's perfectly legal. It is not our fault if people don't read things thoroughly.I hope this clears up any misconceptions on this situation.            Thank you for your time in this matter,Sincerely;[redacted]Client Affairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,