YouCanFaxToo

[redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] This is in response to the complaint made by our customer, [redacted] ***, (Customer complaint ID # [redacted] ) Mr [redacted] states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on December the 20th, 2015, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mr [redacted] first contacted our customer service department on January 22nd, Upon his request his file had been canceled on that date, he also requested a refund for this chargeA refund request was submitted, however due to human or computer error, the file was not picked up for thatWe apologize for the delay and are resubmitting the file for a refund todayit should be processed within - business or working days time from today's dateOnce a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I never went online and file no application for their fax service and when I called on 01/11/got number from my bankThe customer service person did not speak very well English and told me they got my information from a Microsoft email account which this is not correct either I do not have a email account connect to my bank accountThis is not true I did not go online on their website and do a application for fax serviceI already have faxed service with Rapidfax and still in service with them for over two yearsTheir customer service told me on 01/11/that she cancel it out and was going to refund my MONEY BACKThis never happen happenYes I filed a dispute with my bank and they investigated it and they said that this complaint they did not refund me back the money on my accountThey told me that I have to pursuit with the company myselfSo this is what I did and filed a complaint to Revdex.comIf you research this fax company they have a lot of complaints of scams and doing the something they did to me with other peopleI do not know how they got my information, if they hack my information off lineWhen I investigated this myself if you go on their website they do business credit cards not bank account withdrawalCopy is their online application in my own investigation and you can not go through bank account has to credit card onlyAlso in company reapplied to Revdex.com they stated I did a online application but then in their last paragraph they stated I called them and did applicationThey keep changing their responds to my complaintI want my money back they never refund me my money back I never did business with them or never applied for no fax service onlineI have my own fax service company I go through as I mention RapidfaxNever been on their website or did business on the phone with themI would like them to send me a copy of their online application I suppose filled out Regards,

[redacted] Monday, Sept 26, [redacted] This is in response to the complaint made by our customer, [redacted] , (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on April 19, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply Mrs [redacted] has made no attempt to contact us in regards to a cancellation, had she done so we would have advised her of the following; Your file with us has been cancelled, no further charges can applyA refund, in the amount of $will be submitted back to your Suntrust account within - business or working days timeYour cancellation number is Once a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter, Sincerely; [redacted]

This is in response to the complaint made by our mutual customer [redacted] states there was unauthorized charges made on their account in the amount of $Upon reviewing our records} we seen there was an online application form filled out by the client on February the 9th, which gives the client a day free trial to our email to fax program} if the client does not contact the company within the day trial period to cancel} the fees of$ will apply} The client had first contacted the customer service department on July the 24th} She had simply just asked what the company was and that she wanted to cancel the serviceThe customer service rep she had spoke too informed her that they had put a cancellation of the subscription and provided a confirmation [redacted] Karen had then informed the rep that she would take it up with her financial institutionUpon receiving this notice from you we have sent a check out to the client to make up for the months of charges which is a total of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

19c Trolley Square, Wilmington, DE, 19806, 1-800-332- FAX 1-888-342-Thursday, March 17th, [redacted] This is in response to the complaint made by our customer, [redacted] ***, (Customer complaint ID # [redacted] ) Mrs [redacted] states there was an unauthorized charge made on her account in the amount of $She stated the e-mail address and telephone number we show on file is outdated informationUpon reviewing our records, we see there was an online application form filled out by the client on February 14th, 2016, which gives the client a day free trial to our email to fax programThe information we show on file is the same information we received in that on line request If the client does not contact the company within the day trial period to cancel, the fee of $ will apply, The client had first contacted the customer service department on March 15th, Upon her request her file had been canceled on that date, she also requested a refund for this chargeWe advised a refund is currently in due process, at her request, she should see that back in her account within - business days time In response to her unauthorized claim, we submit the following: You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; [redacted] Client Affairs

Tuesday, March 22nd, 2016Dear [redacted] ***, This is in response to the complaint made by our customer, [redacted] , (Customer complaint ID # [redacted] ) Mrs. [redacted] states there was an unauthorized charge made on her account in the amount of $36.96. Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a 30 day free trial to our email to fax program. If the client does not contact the company within the 30 day trial period to cancel, the fee of $ 36.96 will apply,The client had first contacted the customer service department on March 12th, 2015, leaving us a brief message. We also received an e-mail requesting to cancel and be refunded for $36.96. She also stated in her e-mail, which has been confirmed in her BBB complaint, she has refuted our fee at her bank. This act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accord. In regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our hands. Once a clients file is cancelled, no further charges from us can take place. Thank you for your time in this matter,Sincerely; [redacted] Client Affairs, (Customer complaint ID # [redacted] ) Mrs. [redacted] states there was an unauthorized charge made on her account in the amount of $36.96. Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a 30 day free trial to our email to fax program. If the client does not contact the company within the 30 day trial period to cancel, the fee of $ 36.96 will apply,The client had first contacted the customer service department on March 12th, 2015, leaving us a brief message. We also received an e-mail requesting to cancel and be refunded for $36.96. She also stated in her e-mail, which has been confirmed in her BBB complaint, she has refuted our fee at her bank. This act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accord. In regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our hands. Once a clients file is cancelled, no further charges from us can take place. Thank you for your time in this matter,Sincerely; [redacted] Client Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however, a Mr *** is mentioned in their responseWho is Mr*** supposed to be? Just for the record, I would like the record to reflect that I have no knowledge of them or a Mr*** and the time frame they mentioned
Regards,

19c Trolley Square, Wilmington, DE, 19806,*** *** ***Tuesday, March 22nd, 2016Dear *** *** This is in response to the complaint made by our customer, *** ***,
(Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on March 2nd, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,However, our records show her account was closed at the time of the debit, our fee never went through her accountNo charge was able to take place (We show a bank code of R-16, which indicates a closed account)To explain how the charge was authorized; You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughly.I hope this clears up any misconceptions on this situation. Thank you for your time in this matter,Sincerely;Client Affairs

19c Trolley Square,Wilmington, DE,19806,*** *** ***Friday, March 18th, 2016Dear *** *** This is in response to the 2nd complaint made by our customer, *** ***, (Customer complaint ID # ***) Mrs*** seems to be very very confusedI will deal with her 2nd complaint line by line, so there is no misunderstandingFirst off, all of our employees speak English, as their mother tongueWe are situated in Wilmington DelawareWe do have people of ethnic backgrounds on staff, very few have any accentsI find it incredible that I even have to state any of thisIf someone is African American, that doesn't mean they don't speak English, or can't speak it very wellThis is customer service, you speak to people for a livingit's a job requisiteEvery oner here speaks perfect english!Once again, NO ONE ADVISED MRS*** WE OBTAINED HER INFORMTAION FROM A MICROSOFT ACCOUNT. (First off, what is a 'Microsoft Account', supposed to be?) That is completely false, Mrs*** has not heard correctly what was said to herI will repeat, HOW this particular file was authorized, and it is a reprint of the same explanation as I posted in our reply to her first Revdex.com complaintPlease read this very carefully Mrs***: You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase with(In this case it was your banking information that you provided) These promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughly.Yes, on our website, we have credit card paymentsTHIS ORDER DID NOT COME FROM OUR WEBSITEREGISTERING OR FILLING OUT YOUR INFORMATION ON OUR WEBSITE IS NOT THE ONLY WAY PEOPLE CAN SIGN UP FOR OUR SERVICE!! WE RECEIVED MRS***'S ORDER AS AN INTERNET WEB BASED REQUEST, FROM ANOTHER WEBSITE, WHICH DOES USE BANK PAYMENTS IN THEIR CHECK OUT! (If you are still unclear Mrs***, then please read and re-read the above paragraph, AND THE PARAGRAPH ABOVE THAT, until it becomes clear, what has happened here.)No one has an e-mail that is attached to their checking account, I have no idea where Mrs*** pulled that one fromI shall again repeat the same response as I provided in the first complaint: No Customer Service employee we have, would ever advise any of our clients, we are with MicrosoftWe have nothing to do with MicrosoftAND It is also impossible for us to obtain anyone's banking info just by having their e-mail address.As far as her bank dispute is concerned, this is the first time Mrs*** has advised us that her bank seems to not want to do thatYet the way Mrs*** worded that bit of information is most confusing, this is what you said " Yes I filed a dispute with my bank and they investigated it and they said that this complaint they did not refund me back the money on my account "Talk about not speaking English very well, how about writing English,...Mrs***, can you read your sentence (Particularly the underlined part) and say that it makes any sense? Before you go off half cocked here, I did not edit your wordsGo back and look at your complaint you submitted to the Revdex.com.So her bank is unwilling to honor her dispute, ..for whatever reason...(still trying to make sense of Mrs***'s explanation on that) so, we will try to request a refund on her behalfAs so much time has gone by from the charge date, as she only advises now that her bank would not be taking care of her refund through her disputeThe company has a day time frame whereby a client may request a refund from usit has now been days since she was chargedAt no time in Mrs***'s 1st Revdex.com complaint did she even relate that information that her bank was not willing to carry through with her dispute, even if she had, that was still passed the day time frame) However, we will submit a refund request on her behalf, it will be an Administration call if they proceed with that.Mrs*** states we stated in our last paragraph in our reply to her first complaint, she called us to sign up(??????) Are you actually reading our replies to your Revdex.com complaints? We never stated any such thingGo back and re-read what we sent you, we made no statement that you called us to register, that is completely false! The proof is in the typing.We do not change our response to your questions, you, Mrs***, need to read things correctly and thoroughly.Included as an attachment is the order form we received containing Mrs***'s information; Thank you for your time in this matter, we believe we have responded to all of the issues Mrs*** has requested us to address to the fullest of our abilityWe will not be responding to 3rd complaint, as Mrs*** has repeated the same concerns in both her complaints, and has even put words in our mouth, claiming we stated things we did not sayThe proof is in our printed repliesThey do not match what she says we have said.Sincerely;*** ***Client Affairs

19c Trolley Square, Wilmington, DE, 19806,
*** *** ***
Tuesday, March 22nd,
"">
Dear *** ***
This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on March 2nd, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,
However, our records show her account was closed at the time of the debit, our fee never went through her accountNo charge was able to take place (We show a bank code of R-16, which indicates a closed account)
To explain how the charge was authorized;
You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter,
Sincerely;
Client Affairs

Dear *** *** This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # ***) Mr*** states there was an unauthorized charge made on his account in the amount of $We do not have
any programs for that amountUpon reviewing our records, we see there was an online application form filled out by the client on February 19th, 2016, for the amount of $ 36.96, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mr*** contacted our customer service department yesterday by phone, leaving a voice mail message demanding a refundAs per his request, his file had been canceled on that date, a refund request was submitted, it should be processed within - business or working days time from today's dateOnce a clients file is cancelled, no further charges from us can take place Thank you for your time in this matter, Sincerely; Client Affairs

*** *** *** *** *** ***
*** *** ***
*** *** *** *** *** ***
*** This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # ***) Mr*** states there was an unauthorized charge made on his account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on February the 16th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mr***'s Husband first contacted our customer service department on March 17th, Upon his request her file has been canceled , he made no request for a refund for this charge, but did state he was going to the bank about the chargeAt no time, did we advise that we can't do anything, that is preposterousThe client states they are closing out their account, which would make it impossible for us to provide any refundWe have closed the file, to ensure that no further charges would be possibleThe following explains how authorization was presented for the charge: You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formats, bundles if you will with these companiesThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; *** *** Client Affairs

Tuesday, March 22nd, Dear *** ***,
This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,
The client had first contacted the customer service department on March 12th, 2015, leaving us a brief messageWe also received an e-mail requesting to cancel and be refunded for $She also stated in her e-mail, which has been confirmed in her Revdex.com complaint, she has refuted our fee at her bankThis act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accordIn regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our hands
Once a clients file is cancelled, no further charges from us can take place
Thank you for your time in this matter,
Sincerely;
*** ***
Client Affairs
, (Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on February the 11th, 2016, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply,
The client had first contacted the customer service department on March 12th, 2015, leaving us a brief messageWe also received an e-mail requesting to cancel and be refunded for $She also stated in her e-mail, which has been confirmed in her Revdex.com complaint, she has refuted our fee at her bankThis act has authorized her bank to pursue her refund for her, and removes our ability to refund this on our own accordIn regards to her refund, she needs to ask her bank what the situation is with that, as it is now out of our hands
Once a clients file is cancelled, no further charges from us can take place
Thank you for your time in this matter,
Sincerely;
*** ***
Client Affairs

We received your letter of complaint by our mutual client *** ***, your case number for her is ***Mrs*** has never contacted us, had she done so we would have cancelled her file and issued a refundAll she had to do was ask.We have cancelled Mrs***'s file with
us on today's date, she has a cancellation number of *** Our file shows our fee of $did not clear her account with First Community Credit UnionShe was charged an NSF for thatAs we did not charge Mrs*** anything for the NSF situation, we will not be refunding her banks NSF feeWe do not accept responsibility for any bank charges.As our fee did not clear Mrs***s account, a refund will not be submitted to her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is a lieI never filled out anything on line on March 2ndAnd my account was closed because the day after you made your computer generated check I closed my account and my bank got the money back from your bank in TexasSo don't use this excuseYour company has been generating check in consumers and cashing it without their knowledge I just happened to check it within hours of it clearing my bank account so if you want me to send you a copy of it going through my account t I can My account was t closed when you try to take my money I closed it because of you.
Regards,

19c Trolley Square, Wilmington, DE, 19806, 1-800-332-5658 FAX 1-888-342-Friday, March 11th,
""> *** *** *** This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on November the 15th, 2015, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply, Mrs *** contacted our customer service department on December 16th, Upon her request her file had been canceled on that date, she also requested a refund for this chargeA refund was issued out, she should have received that back in her account no later than December 31st A pay day Loan situation was mentioned due to how the company advertises on other companies websites: You Can Fax Too currently has many advertisements on multiple websites, many of which are On Line Loans, or Credit checksWe purchase these ads in block formatsThe arrangement of these advertisements are what is called an 'Assumed sale' approachWhen someone is on a website making an on line purchase, at the point of check out you are presented with additional offers and promotions you may be interested inIf you do not wish to participate in them, you have to unclick the boxes associated with them (which have already been checked off) in order to refuse their offerFailing to do so, means that after the free trial period expires, if you do not call or e-mail to cancel, the charge for the promotion will be sent to whatever payment method was used to make your on line purchase withThese promotions do not require a magnifying glass to see, they are presented in the same size font as everything else on the site is presented inThis is not illegal, as many many companies are using this tacticAn example of this that everyone should know about is if you are browsing the net using a different browser than the one you normally use, ie: if your default is Yahoo, and you are using Google to search for something, there will be a request with a box already checked off, asking if you want to make Google your permanent home page and /or browserIf you don't want that to happen, you HAVE TO UNCLICK THE ALREADY CHECKED BOX TO PREVENT IT FROM HAPPENINGThis is called "Assumed Sale technique", and it's perfectly legalIt is not our fault if people don't read things thoroughlyI hope this clears up any misconceptions on this situation Thank you for your time in this matter, Sincerely; *** *** Client Affairs

*** *** *** *** *** *** *** *** ***
Monday, Sept 26,
** *** *** ***
12pt"> This is in response to the complaint made by our customer, *** ***, (Customer complaint ID # ***) Mrs*** states there was an unauthorized charge made on her account in the amount of $Upon reviewing our records, we see there was an online application form filled out by the client on April 19, which gives the client a day free trial to our email to fax programIf the client does not contact the company within the day trial period to cancel, the fee of $ will apply
Mrs*** has made no attempt to contact us in regards to a cancellation, had she done so we would have advised her of the following; Your file with us has been cancelled, no further charges can applyA refund, in the amount of $will be submitted back to your Suntrust account within - business or working days timeYour cancellation number is Once a clients file is cancelled, no further charges from us can take place
Thank you for your time in this matter,
Sincerely;
*** *** *** ***

Our mutual client *** *** states in his complaint he wants to be refunded for our charge of $Apparently, Mr*** has authorized his PNC Bank to refute our charge on his behalfHe should have the money back into his account by nowHis file was closed when he called to cancel on March
30, Once a file is cancelled, no further charges will apply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is as satisfactory to me as it can be
I would like to make several comments about You Can Fax Too response.
- You Can Fax Too (YCFT for the remainder of comments) created a check based off of an incredibly old address and presented to the bank as if I had done it(attached)
- The only charges made on my bank account on 2/16/was to iTunes via mobile phone (iTunes knows my current correct address)There are not any advertisements which can be clicked or unclicked through this method.
- Representative *** *** did state "That there was nothing that he could do", preposterous - yes I agree
- Bank account has been closed - whether YCFT gained the information illegally or someone else gave it to YCFillegally, it is still compromised- Since this is strictly an internet "assumed sale technique", where one would need to "unclick" a boxI am assuming there is no way for me to know exactly who "filled" in YCFTs application with my informationDis-heartingBecause, that means the person would have been trying to use my checking account information on whatever site YCFadvertisement is on and could be using other peoples as well
- I assure the company that I do know how to "read thoroughly" regardless of text size
Regards,