Younique, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The customer's returns have been handled by our Support center in the course of business She originally contacted us on May and May stating she was not satisfied with the products She requested and was provided with return instructions Our shipping department received the returns on May and 26, and respective refunds and/or Y-cash product credit were issued to the original form of payment or corresponding account Our Support agents continued to work with the Complainant until all returns and credits were accounted for, with the last return package being received and refunded yesterday, June We believe this matter to be resolved Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactoryHowever, Younique keeps repeating they have never changed the formula But how can that be? I used an entire bottle of the same exact product prior and never had a reaction While I will agree to settle my dispute, might I suggest maybe some further product testing to ensure this doesn't happen again, to someone else? Please just take that into consideration Thank you to me Sincerely, [redacted]

We have reviewed your correspondence to our company dated January 20, concerning case [redacted] and the related customer complaint filed on the same date We have researched the facts of the complaint, which expresses frustration with a refund request for a product she purchased Because she purchased the product directly from a Presenter, who is an independent business owner, the refund needed to be processed through that individual We have reached out and been directly in touch with the complainant, have apologized for her negative experience, and have intervened on her behalf and worked with the Presenter to make sure her purchase was refunded in full Based on our interactions, we believe the matter to be amicably resolved Thank you

We regret the Complainant's negative experience We have been in touch with her and have worked to ensure that things have been resolved to her satisfaction We believe this matter to be resolved

We have reviewed the complaint and researched the facts, which confirmed that the customer did have PayPal credit set up as her default payment method Due to changes made to the Company's PayPal account in February, PayPal Credit was no longer accepted as a payment method on our website, which resulted in the payment being processed and deducted from her bank account rather than as a charge A refund was immediately processed when the order was cancelled, but the customer maintains that the transaction caused an overdraft fee on her account Support agents have been directly in touch with the complainant to help resolve this matter In her last email, the complainant stated that she was filing a dispute with her bank to try to eliminate the overdraft charges She has not been responsive to our attempts to folland confirm that the charges were reversed and that this issue has been settled to her satisfaction We would be happy to continue to work with her if she has any further concerns, but for purposes of the Revdex.com we believe this case to be resolved Thank you

We have reviewed your correspondence to our company dated December 7, concerning case [redacted] and the related customer complaint filed on December 5.We have researched the facts of the complaint, which alleges refund issues It appears that due to agent error, the case was not handled properly and in keeping with company policy We have been in touch with the complainant, have promptly issued the requested refund, and believe this case to be resolved Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to fully refund the convention ticket is satisfactory to me Sincerely, [redacted]

We have researched the facts of this complaint from a Presenter who for medical reasons was seeking a refund for a previously purchased Convention Ticket Although the complainant was advised at the time of purchase that the ticket was nonrefundable and nontransferable, due to the extenuating circumstances an exception was granted in this case and a refund check was issued As the complainant indicates, there was an unfortunate mwhich resulted in the check she received being issued in the wrong name A second check with the correct name was processed and apparently lost in the mail We have worked directly with the complainant on this matter and a bank transfer for the refund amount has been executed We regret any delay and inconvenience to the complainant, and have made every effort to resolve this matter in a positive manner Thank you

Our Support team has continued to work with the Complainant to try to achieve an acceptable resolution in this case Since she purchased the product with cash from the Presenter, who is an independent business owner rather than a Company "employee", our policy is that the Presenter is required to issue the refund directly We did offer to send the Complainant a complimentary eyeliner as an apology for the delay That offer still stands We regret that the situation has yet to be resolved, but will continue to work with both parties until the refund has been issued Thank you

We have researched the facts of this complaint, and discovered that our Support team was already working with the complainant at the time this complaint was filed and a resolution was achieved in the course of business We believe this matter to be amicably resolved Thank you

We have reviewed the facts of the complaint and have been in direct contact with the Complainant On July 26th, we sent a confirmation screenshot of the refund transaction that was issued on June 26th for her review, including the last four digits of the credit card used as original form of payment We heard back from her yesterday that she has received her refund We believe the matter to be favorably resolved Thank you

We have investigated the facts of this complaint and have been in direct contact with the Complainant to see how to best resolve her concerns We believe that we have amicably settled the matter and that this case may be closed

We have reviewed your correspondence to our company dated October 29, concerning case [redacted] and the related customer complaint filed on that date We have researched the facts of the complaint, which alleges contract disputes The Presenter resides in the UK and does not have a photo ID, which is typically required by our outside vendor to access commission payments Because of this, she no longer wishes to be a Presenter for the company and is seeking reimbursement for her used Presenters kit and other used productsSupport representatives were working with her to arrange for reimbursement of the products still in her possession, provided she returned them to usShe did not want to pay for return shipping and rejected the company’s good faith offer to resolve the situation by offering product credit as a means of compensation for her shipping costs (since the company cannot issue a postage-paid return label for packages originating outside of the United States) A review of the complainant's interactions with our Support department shows a good faith effort on the part of our agents to resolve her concerns in keeping with company policy, and that she misinterpreted a few things that were said in the online exchanges (For example, the quote in the complaint alleges that an agent said "wasting any more energy with this would be harmful to [you],” which she interpreted as a veiled threat of bodily harm His actual words were, “I am sorry but there is nothing else that can be done in this way Any more energy you spend on it is just harming you,” by which he simply meant that her own efforts would be a waste of time and energy.) Regardless, we regret any misunderstanding and frustration that she may have experienced We have been in touch with the complainant and are working to achieve an amicable resolution in this case For purposes of the Revdex.com complaint, we consider this case to be resolved Thank you

Complaint: [redacted] I am rejecting this response because: you should not be moved up to a sponsor you do not know I have been dealing with one that I'm asking them to put me with since I signed back up Your going to want to work with someone that you fill comfortable with So I'm not going to have a clue who this person is It took you weeks to find out that the sponsor you had me with was no longer active So since I signed back up I have not had any support from the sponsor When I asked that dept I have been dealing with they was not able to answer my question that I had It's crazy you can't pick your own sponsor because your not going to want to work with someone you know nothing about! This policy needs to be changed and go to upper Mangement This issue should not be addressed by that dept since they refuse to change it You can look at the other complaints filed against Younique they should do what they can to help there sponsors since they are the ones that make the money for the company If it was not for us they would not be in business I'm starting to see now what people are talking about the negative things about Younique I have not received proper training the first time I signed up So how do you think someone will be successful that's why I'm asking to be put with this sponsor She seems to know her stuff Sincerely, [redacted] ***

We have reviewed your correspondence to our company dated May 26, concerning case [redacted] and the related customer complaint filed on May 22, We have researched the facts of the complaint, which alleges “theft” due to a shipping delay and a misunderstanding of the refund transaction process The customer did purchase a product online from the company on May When the customer called on May to check on the delivery status of the order, one of our Support agents discovered that although a shipping label for the order was created on the same day the order was placed, the package failed to show up in the USPS tracking system and was therefore presumed “lost.” Rather than having the order re-sent, the customer requested a refund The refund was processed almost immediately that same day, and the customer was sent an email with the refund transaction reference number and was once again advised “that once we issue the refund it can take your credit card company or financial institution up to two weeks to show the credit to your account However, it usually does not take that long If you take this transaction number [xxxxxxxxxxx] to your bank for the refund, they can normally use it to speed up the process for you.” Within two hours after receiving that email verifying the refund, she filed this complaint with the Revdex.com saying that the company “just kept my money and the product which I believe is theftI demanded a refund which I was then told would take weeksadvertisement and theft.” and stating “I want my money back just as quickly as you took it.” Though we regret the delay in shipping and would have gladly remedied that inadvertent error to the satisfaction of the customer, we believe that we have acted in good faith and in accordance with accepted business practices We feel that the complaint misrepresents facts and makes unsubstantiated and inaccurate charges with respect to how the case was handled We consider this case to be resolved Thank you

We regret that the Complainant was not satisfied with our response and the handling of this complaint We have reached out to her directly to address the specific allegations she makes in her rejection response, and have done our best to handle the situation with thoroughness and professionalism We have apologized for her disappointing experience and assured her that there is no intentional practice at the Company to discriminate against non-Presenters in processing returns Although the processing of the returns in question may have taken longer than she had previously experienced, there are a number of legitimate potential explanations for different return processing times, and it appears that the returns were still processed within the timeframe outlined in our return policy That policy specifically states, "Once your tracking information has been updated to show your package has been received in our Distribution Center, please allow business days for your return request to be processed." Moreover, contrary to the Complainant's assertions, the refunds were handled in the ordinary course of business rather than issued in response to the filing of her Revdex.com complaint It was a coincidence that the refunds were issued shortly after her complaint was filed The Revdex.com complaint is sent to a different department than the one that handles returns and refunds, and we have time-stamped documentation showing that the refunds were issued prior to anyone in Customer Service receiving any notice that a Revdex.com complaint was filed Again, we regret that the Complainant was disappointed with her experience with the Company, but we do feel we have acted in accordance with and accepted business practices, and have taken all reasonable steps to address her concernsWe request that this case be resolved as a positive outcome in spite of the Complainant's apparent dissatisfaction Thank you

We regret that the Complainant has had such a negative experience We have been directly in touch with her and are working to achieve an amicable resolution in this case There were delays to the refund she requested simply because she paid a Presenter (who is an independent contractor) rather than the Company directly, and we are only able to refund an order to its original form of payment (which in this case was attached to the Presenter, not the Complainant ) Still, we have done our best to address the Complainant's concerns and accommodate her wishes to the extent possible For purposes of the Revdex.com complaint, we consider this case to be resolved Thank you

We have researched the facts of this complaint and have determined that the customer did qualify for a full refund under our return policy, but unfortunately the Support representative (while well-meaning and trying to adhere to company policy) mishandled the case We have been in touch with the complainant and have worked directly with her to ensure a satisfactory and amicable resolution in this case We consider this case to be resolved Thank you

We have investigated the facts of this complaint, which states that the lipstick the customer ordered did not meet her expectationsOur line of lipsticks is consistently one of the top selling products for the Company, and the Complainant's negative experience is not a typical one; it appears to be primarily about the color of the lipstick She selected the shade, which is shown on the website and described as a "Bold Purple." Our Support center has been in direct contact with the consumer and advised that she is eligible for a full refund of her purchase price under the terms of our Love it Guarantee return policy The return policy is outlined in detail on our website The customer was frustrated that our return policy requires that the product be returned before a refund would be processed Requiring the product to be returned before a refund is issued is a standard and acceptable business practice Our Support team has done its best to be accommodating of the customer's concerns and limitations We did advise that if she does not have access to a printer, she is welcome to write the RMA number on a piece of paper and include it with the return As a further accommodation, we are extending the time period she has to send the return, and allowing a full days from the purchase date for her to send the product back for a full refund While we regret that the customer had a disappointing experience with the product we feel we have responded in an appropriately professional and courteous manner to help facilitate a refund Thank you