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Younique, LLC

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Reviews Younique, LLC

Younique, LLC Reviews (142)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***

We have investigated the facts of this complaint We regret any misunderstanding and disappointment about the expired Y-Cash Information about the validity of Y-cash is stated on the Company website as follows: "Younique Cash (Y-Cash) and Half-Price Items are valid for one
year after being applied to your account, after which point they expireYou can expect expired Y-Cash and Half-Price Items to be removed from your account around the 3rd of the month it is set to expire." We have reached out to the Complainant directly and are working to reach an amicable resolution to this complaint Thank you

We have reviewed this complaint, which expresses frustration with a couple of product orders We have reached out and been in contact with the complainant and have learned that she has worked things out directly with the Presenter (an independent contractor) through whom she purchased the
products We believe this matter to be amicably resolved Thank you

Complaint: ***
I am rejecting this response because:The business if very unprofessional and they have my phone number to contact me in regards to my complaintI have never dealt with a company who is as unprofessional as younique and the customer service representatives are in fact the perfect example of thisAs far as their brand reps who they feel they have no responsibility for, I disagreeThe reps are the face of their company and we as customers rely on them to tell us how to use and buy the productsI honestly believe that any good company that knew a product would be on back order for months would have not sold it to customers in the first place instead of taking the customers moneyThis was all a big scam and I truly believe this company will not stay in business for long with the service and people they have behind itI am still waiting for the manager to contact me, but speaking to someone at this company is hard to doAt this pony I am unsure if they have a supervisor or if it is just an answering service
Sincerely,
*** ***

We understand that the Complainant has rejected our answer because she would still like a new Sponsor of her own choosing and is requesting a change in Company policyUnfortunately, this is not possible. The Presenter Agreement outlines our Company policies with respect to sponsoring and the roprocess in the event of a lapsed or terminated Presenter She agreed to this when she signed up as a Presenter and selected her initial Sponsor Pursuant to our policies and the organizational structure of our distributor downlines, we are unable to make a change simply because she requests it This is a very typical and acceptable business practice in direct sales companies Moving sponsors affects both a Presenter’s upline and downline, and to allow a change in this instance would set a precedent that would potentially have far-reaching consequences and create a lot of confusion and insecurity for other Presenters Due to the inactivity of the Complainant’s sponsor, she officially rolled up to a new Sponsor effective just one week ago on August She was previously instructed as to how she could change to a different Sponsor of her own choosing pursuant to Company policy and protocol This would have required months of inactivity as well as purchase of a new Presenter Kit She did not choose to go this route, though she could choose to do that at a later time With respect to her complaint about lack of training, there are training resources readily available to all Presenters at any time through their back office via online videosAlthough she complained that her Sponsor was unhelpful, she did not provide any documentation showing the Sponsor’s lack of responsiveness She also didn’t ask our Support team for help with any specific training concerns or needs We are happy to continue to offer support and assistance to the Complainant and her Younique business, and we wish her much success If her goal continues to be to pursue a change to her Sponsor, however, we will not be able to accommodate that request Thank you

We have reviewed the complaint and been in direct touch with the Complainant to help resolve the outstanding refund issues While we regret that the Complainant was frustrated by the return process, it appears it was handled appropriatelyAt the time of her complaint, some of the returned
products had not yet been received by our Shipping department and credited to her account Because she signed up as a Presenter to sell the products, a percentage of any sales made under her name (including those purchases she made herself) were commissioned sales, and the commissions were automatically transferred into a separate account She agreed to this process as part of the Presenter Agreement She has since accessed the account to retrieve her commissions and has had those funds transferred We believe all of the orders have been refunded at this time. As for the $donation to the Younique Foundation, the agent correctly advised initially that since the money was given as a donation to a separate entity, that remains nonrefundable The nonrefundable nature is disclosed at the time the donation is made, stating "*The Younique Foundation is a 501(c)(3) organization classified as a public charityDonations made to The Younique Foundation are nonrefundable and may be tax deductible as charitable contributionsPlease consult with your tax advisor." The agent was incorrect in stating that the donation would potentially be refunded if the order was returned and a refund was issued in full We apologize for any confusion

We have reviewed your correspondence to our company dated August 11, concerning case *** and the related customer complaint filed on the same date.
We have researched the facts of the complaint, which expresses concern over alleged advertising issues with Younique (“Company”)
products. The complaint does not present or make reference to any specific advertisements, but expresses a general concern that Company “products are advertised as free of synthetic chemicals…and claim to be organic.” It is unclear which advertisements the complainant is referencing in her complaint, as these claims are inconsistent with product representations on the Company website, in promotional and marketing materials, and on product labels and packaging. She references the Company “sales force,” but Presenters (distributors) selling the products are independent contractors, not employees
It is Company policy that Presenters must make accurate claims and representations that are consistent with those contained in official Company literature. When specific misrepresentations and claims are brought to our attention, our Compliance team makes efforts to educate the individual Presenters who have made the claims in question. We believe that the Company is acting responsibly in this regard and that the complaint is not supported by the Company’s advertising policies and practices. Thank you

We have researched the facts of this complaint and have determined that there was a misunderstanding in how returns and exchanges are handled with respect to purchases from a collection or set Collections and sets are priced at a discounted price compared to the cumulative retail prices of
the products within them When items are returned, they are refunded at the prorated, discounted purchase price For this reason, by purchasing the replacement products separately in a new order rather than waiting for an exchange to be handled by our Shipping department for the original order, the Complainant paid full price for a new order and then was refunded the discounted price paid for the items that had been returned The two transactions were not relatedOur Shipping and Support agents worked with the Complainant to resolve these issues and clarify the return policy We believe this matter to be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have researched the facts of this complaint, which expresses frustration over attempts to sign up to be a Presenter with our company. As the complainant relates, she tried signing up multiple times over the course of a few days but each attempt was denied due to failure to process the
payment. Upon further investigation, it appears all of the orders were declined through our processor because the postal code used with the credit card did not match with the one on file with her bank. In order to prevent fraud, the postal codes must match or the payment will automatically fail. In spite of what may have appeared as a charge attempt on her online banking statement, Younique never received nor had a hold on any of these funds; the funds were held by her bank
We have been in contact with the complainant and have provided her with this information. We believe that the substance of the complaint was simply a misunderstanding and we believe the matter to be amicably resolved

We have reviewed your correspondence to our company dated December 1, concerning case *** and the related customer complaint filed on that date
We have researched the facts of the complaint, which alleges refund issues. In summary, the complainant gave cash to an upline
Presenter to purchase a kit and sign her up as a new Presenter There were issues with the delivery, and then she changed her mind about being a Presenter The upline Presenter offered to purchase the kit from her and refunded her money Later, the Support department refunded the money for the kit and did not require it to be returned; the refund was processed to the upline Presenter's credit card which was used to make the purchase The upline Presenter kept the refund and offered to return the kit’s contents to the complainant but she only wanted the additional refund, even though she had already been reimbursed and made whole
A review of the complainant’s interactions with our Support department shows that company representatives properly followed company policy and accepted business practices to refund money to the original form of payment (credit card) used to place the order. While we understand that the complainant is disappointed that she did not receive the additional benefit of a SECOND refund for the same kit, the complainant is looking for an added benefit to which she is not entitled. Our records indicate that the complainant has been very abrasive with our phone agents on multiple occasions concerning this matter. From our perspective, we consider this case to be resolved; any dispute that she has is between her and the upline Presenter, who is an independent contractor Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have researched the facts of this complaint and have determined that the case was resolved through our Support center in the normal course of business before this Revdex.com complaint was received by the Company.  We have reached out to the customer to follow up and make sure the issue was resolved...

to her satisfaction, but to date we have received no response.  We respectfully request that this case be closed.  Thank you.

We have reviewed your correspondence to our company dated August 20, 2015 concerning case [redacted] and the related customer complaint filed on August 18, 2015.
We have researched the facts of the complaint, which expresses frustration over shipping and delivery issues.  The complainant did...

not receive her original Presenter start up kit order in a timely manner, as it was (and remains) lost in the Canada Post mail processing center in Halifax, NS.  A replacement kit was sent.  The complainant acknowledged receipt of the kit in an email but wrote our Support Center to complain that she had not yet received a complimentary SECOND kit she had requested to compensate her for the shipping delay of the original order.  When she was advised that she would not be receiving an additional kit, our Support team received a message from her upline sponsor stating that there had been a misunderstanding and that the complainant was actually still waiting on her order and had not yet received any kit.  A third replacement kit was then mailed to her at the same address.  
At this point, our tracking records indicate that the original package remains lost and that both the second and third packages have been successfully delivered.  While we certainly regret the lost package and the complainant’s frustration with the Canadian Post, such circumstances were completely out of our control and the issue was not something that our company could have anticipated nor prevented.  We have made every effort to remedy the problem in a prompt and generous manner, as we have now sent the complainant three Presenter kits in return for payment for one.  We believe this matter to be resolved.  Thank you.

We have researched the facts of this case, which involves a misunderstanding of the separate return policy for the Presenters Kit.  This return policy differs from the Love it Guarantee return policy that applies to regular product purchases.  The fee is a registration fee rather than a...

straight product purchase price, and includes a heavily discounted collection of products meant to help launch a Younique business.  For this reason, the return window is shorter and returns are treated differently.  The return window for the Presenters Kit is a strict 7 day policy, not a 14-day policy as the Complainant described.  This information was included in the registration materials at the time she signed up to be a Presenter.  Our Shipping and Support agents have been working directly with the Complainant and we believe the situation to be resolved.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to fully refund the convention ticket is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer's returns have been handled by our Support center in the normal course of business.  She originally contacted us on May 16 and May 18 stating she was not satisfied with the products.  She requested and was provided with return instructions.  Our shipping department...

received the returns on May 25 and 26, and respective refunds and/or Y-cash product credit were issued to the original form of payment or corresponding account.  Our Support agents continued to work with the Complainant until all returns and credits were accounted for, with the last return package being received and refunded yesterday, June 12.  We believe this matter to be resolved.  Thank you.

We have reviewed your correspondence to our company dated July 27, 2015 concerning case [redacted] and the related customer complaint filed on July 23, 2015. 
We have researched the facts of the complaint, which expresses frustration over the processing time for an order placed on July...

16.  The customer was requesting expedited shipping as well as a refund for the product due to the delay and “headache of trying to figure out what is happening to a product I have paid for.”
We have confirmed that she contacted the company on July 22, 23 and 25 requesting an update on the status of her order.  As had been clearly stated on the website when she placed the order, she was advised that due to heavy order volume, the warehouse was processing orders within 5 business days following the date of the order rather than the usual 3 business days.  Her order shipped in the normal course on July 23, which was the 5th processing day following the date of the order.  She exchanged messages with our Support center on July 27 requesting a refund of the product’s purchase price due to the shipping delay, and was advised that she could refuse delivery and that her purchase would be refunded upon receipt of the returned package.  She stated that she wanted both the refund and the product.  On July 28, she contacted the company and said the order was not delivered and that tracking showed it to be in the wrong state.  Although our company has no control over shipping once it leaves our warehouse, our Support agent did issue a refund for the full amount of the order and we are not requiring that she return the package.  Though we regret the customer’s frustration, we believe we have been responsive to her concerns and are acting responsibly and in good faith in addressing them.  We believe this matter to be resolved.  Thank you.

We have reviewed your correspondence to our company dated January 15, 2016 concerning case [redacted] and the related customer complaint filed on the same date.
We have researched the facts of the complaint, which expresses frustration over customer service issues and product backorder...

delays.  We have reached out and been directly in touch with the complainant, have apologized for her negative experience, and made sure her purchase was refunded in full.  Based on our exchanges, we believe the matter to be amicably resolved.  Thank you.

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Address: 3400 W Mayflower Way, Lehi, Utah, United States, 84043-3261

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www.youniqueproducts.com

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