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Younique, LLC

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Reviews Younique, LLC

Younique, LLC Reviews (142)

We regret the Complainant's negative experience.  We have been in touch with her and have worked to ensure that things have been resolved to her satisfaction.  We believe this matter to be resolved.

We have reviewed the case and have concluded that the company has gone above and beyond to achieve a generous and amicable resolution to this complaint and believe this case should be considered resolved.The customer purchased 3D Fiber Lashes+ on November 9th which tracking shows was delivered to her address on November 13th.  The Presenter sent a free Epic Mascara on November 20 that tracking shows as delivered to the same address on November 24th.  The customer was apparently disappointed that the free product was not the eyeliner she was expecting.  On December 28 at 7:38 a.m. a Support representative for the company sent an email to address the issues outlined in the instant complaint, and reminded her that she received a full refund for the product she paid for on December 19 and that we did not require the return of the product.  We also offered $15 courtesy Y-cash so that she could get a complimentary eyeliner and asked if she would be interested in that resolution.  The customer responded on December 28 at 4:08 p.m, “Yes, thank you”… and then inexplicably proceeded to reject our response to the Revdex.com.  We do understand that she was disappointed not to initially receive the complimentary eyeliner she was expecting, but she was sent a free product of greater value.  Moreover, her original purchase was fully refunded, except for the $5.50 shipping and handling charge.  While she still apparently feels she should also be refunded the $5.50 charge, she received two products as well as courtesy product credit to purchase an eyeliner.  Again, it is our position that the company has acted more than generously with this customer and the case should be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I cannot fault the companies response. 
Sincerely,
[redacted]

We regret that the Complainant was not satisfied with our response and the handling of this complaint.  We have reached out to her directly to address the specific allegations she makes in her rejection response, and have done our best to handle the situation with thoroughness and professionalism.  We have apologized for her disappointing experience and assured her that there is no intentional practice at the Company to discriminate against non-Presenters in processing returns.  Although the processing of the returns in question may have taken longer than she had previously experienced, there are a number of legitimate potential explanations for different return processing times, and it appears that the returns were still processed within the timeframe outlined in our return policy.  That policy specifically states, "Once your tracking information has been updated to show your package has been received in our Distribution Center, please allow 7 business days for your return request to be processed."   Moreover, contrary to the Complainant's assertions, the refunds were handled in the ordinary course of business rather than issued in response to the filing of her Revdex.com complaint.  It was a coincidence that the refunds were issued shortly after her complaint was filed.  The Revdex.com complaint is sent to a different department than the one that handles returns and refunds, and we have time-stamped documentation showing that the refunds were issued prior to anyone in Customer Service receiving any notice that a Revdex.com complaint was filed.  Again, we regret that the Complainant was disappointed with her experience with the Company, but we do feel we have acted in accordance with normal and accepted business practices, and have taken all reasonable steps to address her concerns. We request that this case be resolved as a positive outcome in spite of the Complainant's apparent dissatisfaction.  Thank you.

We have researched the facts of this complaint and have been in direct contact with the Complainant.   We are sorry that the product did not meet the Complainant's expectations and are happy to help facilitate a return under our Love it Guarantee.  We are only able to issue refunds to...

the original form of payment used to purchase the Order.  Because the Complainant made the purchase directly from a Presenter, the return needed to be handled directly through the Presenter as well.  Please note that Presenters are independent business owners rather than company employees, and should be providing customers with receipts and information about our return policy at the time of purchase.  We are actively working to resolve this matter to the Complainant's satisfaction and believe this case may be closed.

We have looked into the details of this complaint.  A review of the Complainant's history shows that a refund of the purchase price of $32.02 was issued to the original form of payment on December 19th, and we did not require the product to be returned in this case.  The original shipping...

and handling charges were nonrefundable, as outlined in our Love it Guarantee return policy contained here:  https://www.youniqueproducts.com/loveitguarantee#.WkQQTN-nG70.  We are working directly with the customer to achieve a satisfactory resolution in this case, and believe this case can be closed.  Thank you.

We have reviewed the facts of the complaint.  Support agents have been directly in touch with the complainant and have worked with her to achieve what we believe to be an amicable and satisfactory resolution to this case.  We consider this case to be resolved.  Thank you.

We have researched the facts of this complaint and while we regret the Complainant's frustration, we determined that the case was handled in accordance with company policy.  We have had numerous exchanges with the Complainant and have advised her that our distributors (Presenters) are...

independent contractors and are not employees of the company.  Younique does not mediate behavior or personality conflicts or resolve disputes on behalf of Presenters since they are independent entities, and we cannot facilitate any outside transactions such as accepting payments or refunds on their behalf.  We did contact the Presenter and advised her of the situation and requested that she do her best to work with the Complainant to amicably resolve the matter.  We feel we have acted appropriately in this case and that it should be closed.  Thank you.

We regret that the Complainant has had such a negative experience.  We have been directly in touch with her and are working to achieve an amicable resolution in this case.  There were delays to the refund she requested simply because she paid a Presenter (who is an independent contractor)...

rather than the Company directly, and we are only able to refund an order to its original form of payment (which in this case was attached to the Presenter, not the Complainant ).  Still, we have done our best to address the Complainant's concerns and accommodate her wishes to the extent possible.  For purposes of the Revdex.com complaint, we consider this case to be resolved.  Thank you.

We have researched the facts of this complaint, and discovered that our Support team was already working with the complainant at the time this complaint was filed and a resolution was achieved in the normal course of business.  We believe this matter to be amicably resolved.  Thank you.

Complaint: [redacted]
I am rejecting this response because: I have returned multiple things to Younique. I had previously returned a box to them the month before. It had items from multiple orders. it was refunded within minutes of my telling them how I wanted it returned. The moment I was not a presenter it took them days to refund my money and I believe they only returned my money when they did was because I complained to the Revdex.com. Within 20 minutes of them getting a letter from the Revdex.com I was refunded. It took me days to do what a simple email from Revdex.com did. It took me 6 days to try and get my money back from Younique. Any other time I did a return with Younique while a presenter it was within minutes. It is my belief that Younique was playing with me and being unprofessional and extremely unfair to hold my money when they had all my product that they agreed to refund while I was a presenter. I find it horrible that because I stopped being a presenter they felt they could keep both my money and my merchandise and lie about how long it was taking them to refund their money when the lady told me days before they had all the numbers in front of them and they just had to put it in my accounts. Truly disgusted about Youniqiue's business ethics
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. However,  Younique keeps repeating they have never changed the formula.  But how can that be?  I used an entire bottle of the same exact product prior and never had a reaction.  While I will agree to settle my dispute,  might I suggest maybe some further product testing to ensure this doesn't happen again,  to someone else?  Please just take that into consideration.  Thank you.    to me.
Sincerely,
[redacted]

We have investigated the facts of this complaint, which states that the lipstick the customer ordered did not meet her expectations. Our line of lipsticks is consistently one of the top selling products for the Company, and the Complainant's negative experience is not a typical one; it appears...

to be primarily about the color of the lipstick.  She selected the shade, which is shown on the website and described as a "Bold Purple."  Our Support center has been in direct contact with the consumer and advised that she is eligible for a full refund of her purchase price under the terms of our Love it Guarantee return policy.  The return policy is outlined in detail on our website.  The customer was frustrated that our return policy requires that the product be returned before a refund would be processed.  Requiring the product to be returned before a refund is issued is a standard and acceptable business practice.  Our Support team has done its best to be accommodating of the customer's concerns and limitations.  We did advise that if she does not have access to a printer, she is welcome to write the RMA number on a piece of paper and include it with the return.  As a further accommodation, we are extending the time period she has to send the return, and allowing a full 90 days from the purchase date for her to send the product back for a full refund.  While we regret that the customer had a disappointing experience with the product we feel we have responded in an appropriately professional and courteous manner to help facilitate a refund.  Thank you.

We have researched the facts of this complaint.  We sincerely regret the Complainant's frustration and have been in direct contact with her to resolve this matter.  She has returned the products and the refund has been issued.  We believe this matter to be amicably resolved....

 Thanks you.

We have reviewed this complaint, which alleges an issue in placing an online order.  Specifically, the Complainant states that the commission for her purchase was credited to the wrong Presenter.   Although it is unclear what happened in this particular case, the purchase page in...

the checkout process does include certain measures to reduce the chance of orders being placed incorrectly; this includes a message during checkout confirming the identity of the Presenter to whom the order will be credited.  Once the order is placed, commissions are issued to the Presenter associated with the purchase and our system does not allow us to change it to another Presenter.  The Complainant did contact our Support center and was provided with this information, and given the option of refusing her order upon receipt since it was too late to cancel it.  She was also advised for future reference that within three hours of placing an order she had the option to cancel the order through our website and receive a refund, and could have then placed the order under the proper Presenter.  We certainly regret any frustration or inconvenience that this situation caused.  Due to the specific facts of this case and in an effort to remedy the situation, we have reached out to the Presenter who lost commissions on this order and issued product credit to her account in an amount greater than her earned commissions would have been.  We hope this resolution is satisfactory to the Complainant.  Thank you.

We have reviewed your correspondence to our company dated January 8, 2016 concerning case [redacted] and the related customer complaint filed on the same date.
We have researched the facts of the complaint, which alleges issues with a return and refund.  It appears that the timing of the...

return (delivered 12/25, per tracking as reported by the complainant) happened to coincide with the holidays when our warehouse was both short-staffed and experiencing a higher than usual volume of return packages.  Due to these unusual circumstances, her return was unfortunately not processed within our normal return processing time frame.  We have since processed the refund for the order in due course and have reached out to the complainant to offer both an apology and a complimentary product to help compensate for the inconvenience.  As of the date of this response, she has not yet replied.  That offer still stands should the complainant choose to contact us.  For purposes of the Revdex.com, we believe this matter to be resolved.  Thank you.

We have reviewed your correspondence to our company dated October 29, 2015 concerning case [redacted] and the related customer complaint filed on that date.
We have researched the facts of the complaint, which alleges contract disputes.  The Presenter resides in the UK and does not have a photo...

ID, which is typically required by our outside vendor to access commission payments.  Because of this, she no longer wishes to be a Presenter for the company and is seeking reimbursement for her used Presenters kit and other used products. Support representatives were working with her to arrange for reimbursement of the products still in her possession, provided she returned them to us. She did not want to pay for return shipping and rejected the company’s good faith offer to resolve the situation by offering product credit as a means of compensation for her shipping costs (since the company cannot issue a postage-paid return label for packages originating outside of the United States).
A review of the complainant's interactions with our Support department shows a good faith effort on the part of our agents to resolve her concerns in keeping with company policy, and that she misinterpreted a few things that were said in the online exchanges.  (For example, the quote in the complaint alleges that an agent said "wasting any more energy with this would be harmful to [you],” which she interpreted as a veiled threat of bodily harm.  His actual words were, “I am sorry…but there is nothing else that can be done in this way.  Any more energy you spend on it is just harming you,” by which he simply meant that her own efforts would be a waste of time and energy.)  Regardless, we regret any misunderstanding and frustration that she may have experienced.    
We have been in touch with the complainant and are working to achieve an amicable resolution in this case.  For purposes of the Revdex.com complaint, we consider this case to be resolved.  Thank you.

We have reviewed the facts of this complaint as well as our Support center history and interactions with this customer, and it appears that all has been resolved.  All six orders have been refunded.  Our Support center has been in direct contact with the complainant and has provided all...

refund transaction details, as well as apologizing for any confusion. At no point was there any intent by the company or its agents to overcharge the customer.  We believe this matter to be resolved.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reviewed this complaint and have been in direct contact with the complainant to clarify some misunderstandings with respect to our product and company policies.  Moreover, we have worked to ensure that her concerns have been addressed and resolved.  Based on those efforts and our...

exchanges with the complainant, we believe this case can be closed.  Thank you.

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Address: 3400 W Mayflower Way, Lehi, Utah, United States, 84043-3261

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