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Younique, LLC

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Reviews Younique, LLC

Younique, LLC Reviews (142)

We have reviewed the complaint from the customer, claiming she was charged “for the wrong makeup,” that the "makeup rep was not properly provided the colors” and that she was charged for shipping and handling when she was “told it would be cost free to fix.” She specifically states that
the website "indicates exchanges will be at no cost." Presenters are not employees of the company, but are rather independent business owners who sell Younique products. The customer purchased her product with the help of a Presenter, who assisted her in selecting the makeup for which she was charged. There is a Love it Guarantee which allows customers who purchase products (either through the website or through a Presenter) to return their product for a refund or exchange in accordance with certain requirements and guidelines. The return policy on the website is referenced in several places and clearly states that customers are responsible for shipping costs for returns. As one example, this language is used to explain returns involving exchanges: “Under our Love It Guarantee, we require the customer to pay any return shipping costs for a return or exchangeIf you choose to exchange your product, however, we will pay shipping to send the new product back to you.” We have been in direct contact with the Presenter who worked with the customer for this order She indicated that she had mentioned to the client that “if she was not happy, [she] would gladly take care of the matter and pay shipping if need be.” This was a Presenter-representation, and not covered by the company’s return policy. We have subsequently tried to reach both the Presenter and the customer to see if the matter has been resolved in a satisfactory manner, but to date neither has responded. We conclude this issue is being handled between them directly and that this case may be resolved. In the event that is not the case, we will be happy to continue to work with the customer to reach a resolution. Thank you

Complaint: ***
I am rejecting this response because:i'm waiting for aHeck for dollars , ones I receive check case will be closed They stated it could take 14-days
Sincerely,
*** ***

We have reviewed the facts of the complaint Support agents have been in touch with the complainant and have worked with her to achieve what we believe to be an amicable and satisfactory resolution to this case We consider this case to be resolved. Thank you

We have been in touch with both the Presenter and the Complainant to work to resolve this issue The correct product was sent to the Complainant but due to shipping issues outside of our control, we have been unable to confirm whether the product was ever received To date, the
Complainant has been unresponsive to our emails to verify delivery We are happy to continue to work with the Complainant to ensure this matter has been resolved For purposes of the Revdex.com, we consider this complaint to have been handled responsibly and amicably and should be considered closed Thank you

We have reviewed the complaint and have been in direct contact with the complainant to reach an amicable resolution to this case We believe this matter will soon be favorably resolved Thank you

We have worked with the customer and with the Presenter to resolve this matter, and believe this case may now be closed Thank you

We have researched the facts of the complaint from a former Presenter who seeks a refund for a purchased Convention Ticket due to her ineligibility to attend At the time the complainant purchased the ticket, she was advised that the purchase would be nonrefundable and nontransferable
In order for our Events Staff to accurately plan and prepare for the correct number of attendees without having a number constantly in flux, it is simply necessary to limit exceptions to this policy We have, however, worked directly with the complainant on this matter and believe that we have achieved an amicable resolution Thank you

Complaint: ***
I am rejecting this response because:I WILL HAVE YOUNIQUE CHARGED WITH CONSUMER FRAUD AND THEFT OF CUSTOMERS MONEY! EITHER YOUNIQUE GIVES ME MY MONEY OR I REPORT THEM TO FEDERAL AUTHORITIES FOR FRAUD
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I'm not entirely sure how they managed to rewrite history but the item was not "out of stock" when I ordered itIt became out of stock shortly after I ordered but was not when I placed my orderI remember thinking I was lucky that my order beat the out of stock status. Secondly I was NEVER able to access any information about a restock date from their websiteIt will tell you that you can log onto your order page and it will give you a restock date but the information never materializesI became so frustrated with their website after going in circles with their instructions on how to obtain information for about an hour that I logged on for a "chat" I waited minute for a representative to appearIt actually became a challenge in my mind to see just how long it would take or if the representative would in fact never appearWhen she finally did she did give me the restock date and said they would refund me my money and cancel the order if I wantedI decided that my next investigative move into this company would be to see how long it actually took them to deliver my product. They say it was purely coincidental that my item was restocked the very same day I filed this complaintI say "ha ha ha ha ha ha " I will be returning it for a full refund I have been waiting on this complaint to be finalized before doing so If they refuse to allow me to return it or delay my refund I will be filing another complaintI also purchased the foundation primer and some of their eyeshadow from a rep that decided she couldn't handle their difficult and questionable business practices any longer and was selling her stockThe primer made no difference and while the eyeshadow does go on nice it disappears quickly and needs to be reapplied several times during the course of a dayAll in all the products I tried left me completely unimpressed I have no more interest in their products and would never do business with them even if I loved the productsPoor customer service, a horrible website and of course their questionable business practices of selling products that they have either no intention or ability to deliver in a timely manner make this company very unappealing to me In the time I was waiting they changed the ship date at least twice delaying it further and further out.And lastly my attitudeYes I do have a bad attitudeIf you read other complaints on this very site you will see that they have indeed given product away entirely to people who waited far less time than I did (that's where I got the idea) I had not received the product when I requested that they send me the product and refund my money too as an act of goodwill for the lengthy delay and frustrations with their website I continued to be hopeful that the product would live up to it's claims and a complimentary refund would have gone a long way in appeasing my frustrationsEspecially if I had loved the product when I finally received itHaving now received the product I would have been happy to return it even if they had sent it complimentary It's really that bad I don't want it So I had/have no interest in ever dealing with this company againAs soon as I return the product and they refund my money they will never hear from me again unless I do end up being part of class action lawsuit against themThere are several online consumer information pages that are now filled with customer dissatisfaction about their products and shipping problems and customer service They either need to learn from their mistakes and do a better job or I believe this company won't be around much longer
Sincerely
*** ***

We have reached out to the Complainant and are continuing to work with her to reach a resolution in this case We can certainly understand her frustration but our records show that a refund was in fact processed on May We have a transaction confirmation code for that refund,
which we have provided to her We will continue to work with and cooperate with the Complainant as well as her bank or credit card institution to make sure that this situation is resolved to her satisfaction Thank you

We have reviewed the facts of the complaint and certainly regret the customer's negative experience We have been in touch with the complainant and are working directly with her in pursuit of an amicable and satisfactory resolution to this case Thank you

We have reviewed your correspondence to our company dated September 9, concerning case *** and the related customer complaint filed on September 8,
We have researched the facts of the complaint, which alleges an unauthorized credit card transaction in the amount of $300. Our
Loss Prevention team spoke with the complainant on September 8, the same day that this complaint was filed with the Revdex.com and the day before we received it. After investigating the order, our team did confirm that it was fraudulent and issued a prompt refund for the full amount of $288.88. We believe this matter to be resolved. Thank you

We have researched the facts of this complaint and have confirmed that tracking shows the package was delivered to our offices on February 1st. The refund was actually issued on February 15th, the day before the instant complaint was filed This was within a 10-day return processing
window, excluding Saturdays, Sundays and federal holidays While it normally doesn’t take so long to process returns, due to record sales over the holidays this last month had a higher than usual number of incoming returns We are in the processing of implementing new practices to reduce the processing time for refunds We have reached out directly to the customer to apologize for her frustration and for the delay, and we believe this matter to be resolved Thank you

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They are sending a new product. If I receive that within the days I can respond as of now not sure if it has been resolved but I am very hopeful
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is still undergoing I am happy they are trying to help me but I will see what happens
Sincerely,
*** ***

We have researched the facts of this complaint and have been in touch with the complainant to notify her that a refund for the product was issued on March 9, Because the order was in "processing" status at the time of her refund request, the system did not allow a cancellation of her
order and required a manual override We regret the confusion and the delayFor purposes of this Revdex.com complaint we consider this case to be resolved. Thank you

Again, we are more than happy to issue a refund for the product when it is returned to us There is no intent to scam or defraud the customer; we are simply following accepted business and return practices We have tried to be reasonable and work out a compromise and resolution with the customer, but to this point she has not been willing to work with us and instead responded with an expletive-filled email (screenshot attached) We would still honor a return for a full refund We would also honor our offer to send a replacement lipstick in the shade of her choice if she does not wish to return the product for a refund We would also be willing to send a different product of comparable value We feel we have been more than fair in seeking an amicable resolutionThank you for your assistance

We have reviewed the facts of the complaint and have determined that the complainant should have received the refund as requested The refund has been issued in full and we have reached out directly to the complainant with the information and with our apologies We believe this matter to
be resolved

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Address: 3400 W Mayflower Way, Lehi, Utah, United States, 84043-3261

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www.youniqueproducts.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Younique, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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