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Younique, LLC

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Reviews Younique, LLC

Younique, LLC Reviews (142)

We have reviewed your correspondence to our company dated April 27, concerning Case [redacted] and the related complaint filed on that same date We have researched the facts of the complaint, which alleges that two improper and unauthorized bank account withdrawals were made to purchase cosmetic products from our company Our Loss Prevention team has been in contact with both the Complainant and his bank, and we have helped facilitate the reimbursement for the fraudulent charges The bank has issued chargebacks for the two separate charges, and credited the Complainant's account for same Although there was no wrongdoing on our part, we are pleased that we could help the Complainant to resolve this matter and consider this case closed Thank you

We have reviewed your correspondence to our company dated July 27, concerning case [redacted] and the related customer complaint filed on July 23, We have researched the facts of the complaint, which expresses frustration over the processing time for an order placed on July The customer was requesting expedited shipping as well as a refund for the product due to the delay and “headache of trying to figure out what is happening to a product I have paid for.” We have confirmed that she contacted the company on July 22, and requesting an update on the status of her order As had been clearly stated on the website when she placed the order, she was advised that due to heavy order volume, the warehouse was processing orders within business days following the date of the order rather than the usual business days Her order shipped in the course on July 23, which was the 5th processing day following the date of the order She exchanged messages with our Support center on July requesting a refund of the product’s purchase price due to the shipping delay, and was advised that she could refuse delivery and that her purchase would be refunded upon receipt of the returned package She stated that she wanted both the refund and the product On July 28, she contacted the company and said the order was not delivered and that tracking showed it to be in the wrong state Although our company has no control over shipping once it leaves our warehouse, our Support agent did issue a refund for the full amount of the order and we are not requiring that she return the package Though we regret the customer’s frustration, we believe we have been responsive to her concerns and are acting responsibly and in good faith in addressing them We believe this matter to be resolved Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We have reviewed your correspondence to our company dated July 20, concerning case [redacted] and the related customer complaint filed on the same date We have researched the facts of the complaint, in which the complainant expresses frustration with the processing of a refund for a product she wished to return under the company’s “Love It Guarantee.” We have confirmed that the customer did contact our company requesting a refund on July 10th and that a refund was in fact issued in the course of business on July 20th, the same day that the complainant filed the instant complaint and before we had reviewed it A number of emails were exchanged between the customer and a Support agent, assuring the customer that a refund would be processed The agent handling the case was then out of the office for a few days and did not have a chance to immediately respond to the customer’s status inquiry, but upon her return sent an email with the refund transaction reference number and advised her that “once we issue the refund it can take your credit card company or financial institution up to two weeks to show the credit to your account However, it usually does not take that long If you take this transaction number [xxxxxxxxxxx] to your bank for the refund, they can normally use it to speed up the process for you.” Though we regret the customer’s frustration, we believe we acted responsibly and in good faith in processing her refund and consider this case to be resolved Thank you

We have thoroughly investigated the facts of this complaint and have been directly in touch with both the Complainant and the Presenter she references We believe we have addressed the concerns and that this matter has been resolved Thank you

The customer placed her order on November 19, for the Scarlet Liquid Foundation Our records indicate that it was delivered on February 8, While we regret the delay, the backorder status was clearly indicated at the time she placed the order (the attached screenshot shows that particular product went on backorder as of November 12, and indicated a restock date of March 15, 2016) The backorder status would have been noted on the product page when she selected the shade and added the product to her shopping cart, and it would also have been noted in her account in her Order History (once she logged in to her account) This is standard company practice that was in effect at the time she placed the order She contacted the company on January asking for an update and was told the restock date was still March 15, but the agent offered to cancel the order and issue a refund She stated she did not want a refund The agent provided her with a link to access the page showing her the backorder status for her order She contacted the company again on February 3, to again request an update on the backorder status She was upset that she had not yet received her order, but again said she did not want to cancel The complaint expresses frustration that the company charged her for the product at the time the order was placed and then did not deliver it in a timely manner This is accepted practice for a company to charge for a backordered product even with a delivery date several months into the future By ordering a product that is backordered, the customer is consenting to the delay of delivery The advance payment for a backordered item assures that the customer will secure the product of their choice when it is restocked, even in the event of limited inventory It also allows the consumer to know the timing of the expenditure so it doesn’t come as a surprise By sheer coincidence, the shade of foundation she ordered was restocked at roughly the same time this complaint was filed, and her order was sent from the warehouse in due course of business (a month earlier than the date given in the backorder status) From the tone and content of her emails, it is clear that the complainant has been very frustrated with her experience with the company (which was founded in 2012, not as she indicates in her complaint) She makes accusations of fraudulent business practices and threatens lawsuits Again, by ordering a backordered product the customer consented to the delay She was free to cancel for a full refund at any time, but repeatedly declined to do so As a gesture of goodwill and to compensate for her frustration, her account was credited with $Y-cash She was unhappy with this offer, as her desired resolution was to be given a full refund as well a complimentary product It is not standard company practice to refund a backordered purchase and still send the product for free when the customer has ordered a product with full knowledge of its backorder status By providing her with product credit, it was our intention to encourage her to try another product at our expense in order to leave her with a more favorable experience with our company We regret that she has had such a negative experience and that she so adamantly requested no further contact from us to try to resolve this in an amicable and satisfactory manner (see attached screenshot of her email) It is our position that we acted reasonably and in good faith in this matter

We have researched the facts of this complaint and have been in direct contact with the Complainant We have apologized for any inconvenience and for any mishandling on our end and are working with her to make sure things are resolved to her satisfaction We believe that for the purposes of the Revdex.com, this case may be closed and deemed amicably resolved Thank you

We have reviewed the complaint which alleges that the Complainant's eyeliner product developed a bad odor after months of use, and requests a refund for the product well outside of the Company's 90-day return window This is an unusual complaint for this product, and it is our understanding that the development of such an odor would likely be attributable to outside contamination and bacteria However, we have been directly in touch with the Complainant and based on our interactions, approval was given to grant a return and refund for the item as a one-time exception to our policy We believe this complaint to be amicably resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We have reviewed and investigated the complaint submitted by the Complainant expressing concern about her Sponsor and requesting a change to her upline We have reached out to her directly to try to address her concerns, and to review Younique policies for upline and sponsorship changes as outlined in her Presenter Agreement She has previously been in touch with our Support center about this issue and was provided with information about her options, and informed about the strict limitations and restrictions on changing sponsors We have advised that her current sponsor’s account just recently fell suspended and that pursuant to our ropolicies, her account will officially roll up to a new sponsor in her upline on August While this may not be a sponsor of her choosing, we are hopeful that she will have a more positive experience with this new sponsor Should you have any additional questions, please feel free to contact us

Complaint: [redacted] I am rejecting this response because:They state that any links in an email to customers takes them to the corporate website, while true these emails still portray presenters that are no longer active as being with the company, which is misleading to customers! Sincerely, Audra B [redacted]

We have reviewed your correspondence to our company dated July 16, concerning case [redacted] and the related customer complaint filed on July 15, We have researched the facts of the complaint, in which a former distributor explains she has resigned from her association with the company and expresses frustration over the fact that she has allegedly continued to appear as an active presenter in emails to customers that have purchased from her in the past She claims that this is a “massive issue” with former presenters, and that “anyone that has resigned from Younique” continues to be portrayed as an “active” distributor This is simply not the case While this may have been the complainant’s own personal experience for some reason, it is not a typical one and we are looking into the matter We have confirmed that her account was cancelled on June 12, 2015, the same day she emailed the company asking to resign We have contacted the complainant directly and have explained that as a former presenter, she would still remain on the newsletter list until and unless she unsubscribes We have further explained that in the event a former customer were to receive a company email that appears to have come from an inactive presenter, any links in the email would take the user to the Corporate website rather than to the former distributor’s website Though we regret the customer’s frustration, we believe we have been responsive to her concerns and are acting responsibly and in good faith in addressing them We hope this matter will soon be resolved, if it has not been already Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I would like to add thhat I received my refund the day that the Revdex.com contacted themCoincidence? I think notIt took the customer service rep a week from my last response to give me my refundIf she was going to be out of the office someone else should be handling her work that is how a business worksIt was just a way for them to cover up that day do not have good customer serviceBuyer beware! Sincerely, Katie Y [redacted]

We have reviewed your correspondence to our company dated April 22, concerning Case [redacted] and the related complaint filed on April 21, We have researched the facts of the complaint, which alleges that our company improperly overcharged the complainant for sales tax on her order We have confirmed that the sales tax on the order in question was calculated and charged correctly Our company is required to collect sales tax on the full retail price of any item sold to a Presenter (who is an Independent Distributor), even if some discounts are applied The Presenter is a reseller and may turn around and sell the item at full retail price and be reimbursed by collecting the requisite sales tax on the resale This practice is industry-standard and is compliant with relevant state sales tax laws Contrary to the complainant's assertions, Younique is not "pocketing" any of that sales tax charge, but is remitting it directly to the respective state in accordance with our obligations.We have been in contact with the complainant by online chat, by e-mail and by phone over the past few weeks Although we regret the confusion and the frustration she has experienced over the matter, our policy on sales tax charges will remain the same We consider this case resolved Thank you

We have reviewed and investigated the facts of this complaint, and have been directly in touch with the Complainant We have worked with her and believe we have amicably resolved the situation Thank you

We have researched the facts of this complaint, in which the Complainant sought a refund for products she purchased after she allegedly experienced an allergic reaction On the date and at the time that she filed the instant Revdex.com complaint, Support agents were working directly with her to reach
a satisfactory resolution to this case It is our position that the filing of this Revdex.com complaint was premature A review of the extensive and lengthy interactions with the Complainant verifies that the Company representatives who spoke with the Complainant went out of their way to patiently address the Complainant's concerns and the requested refund has been processed We believe this matter to be resolved

We have researched the facts of this complaint and have confirmed that tracking shows the package was delivered to our offices on February 1st. The refund was issued on February 16th, which was the 10th day following receipt of the package beginning the day after receipt and excluding
Saturdays, Sundays and federal holidays (February was Washington's Birthday) We strive to process refunds quickly and it normally doesn’t take so long but due to record sales we have also experienced a higher volume of incoming returns We are implementing new procedures to help reduce processing times We certainly regret the delay the complainant experienced and apologize for it The refund was in fact issued and we believe this matter to be resolved Thank you

We reached out directly to the complainant via email on 12/17/in an effort to reach an amicable resolution We apologized for her frustration and offered product credit in the amount of $*** for selections of her choice as a middle-ground compromise The full text of that email is available upon request To date, the complainant has not yet responded Our offer certainly stands and we would be happy to hear back from her so that we may resolve this matter on a more positive note Thank you

This is completely inaccurate in regards to the representative who purchased the kit and Younique is very well aware of thisThe rep asked to purchase the kit for herself so she can sell it at a party her aunt was hosting at her homeThe rep never purchasing the kit for redemption of the problemsAs said the company allowed me to keep the kit and they had no knowledge of me selling the kit to the repThey became notified after they sent out the credit and had absolutely no intentions on refunding the repThe rep also has not offered to provide me the kit back in mentionThe rep has already opened the boxThe Younique company is now falsifying their reportThis company is horribleTheir customer service is absolute horridThe customer service rep had notified myself and the rep that the refund was specifically for me and now to turn their words around to satisfy their own rep is absolutely unprofessional in all mattersFor this to be a new business this is not a good start.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

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Address: 3400 W Mayflower Way, Lehi, Utah, United States, 84043-3261

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www.youniqueproducts.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Younique, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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