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I’ve spoken to the customer last week. We also spoke to [redacted]. They have reissued the card and sent it out on July 2. It takes two-three weeks to arrive. It will be a white envelope with a Missouri return address. It will say “[redacted]” on it. If the card still doesn’t make it, then we will have the card be sent to us where the customer will come in and pick it up personally.Best Regards,Salem S[redacted]

We apologize for the warranty's finding. I should note that the GBS warranty the customer purchased only covers accidental damages, such as cuts or stains. Nonetheless, we have refunded the customer for the warranty purchase.

Customer must bring a letter from the bank stating that the card is no longer active (the letter has to specify which card is being used, specifically). This is consistent with our sales terms and rules. Otherwise, the refund can only be used as store credit only. If the customer does not wish to provide this letter, they are welcome to sending a letter to our board of directors - attention Mark S[redacted] - at [redacted], Brandywine, MD

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 Complaint: [redacted]
I am rejecting this response because:The furniture Regency sold me is defective and covered under my one year warranty. I demand a refund for the defective furniture. I paid Regency $20.00 in order to pick my furniture up. The defects have developed after the furniture was lightly used. I've done nothing to damage this furniture.Regency needs to pick up their defective furniture and refund the full amount to my [redacted] Card.
Regards,
[redacted]

We sincerely apologize for the check bouncing - as we stated, there was fraudulent activity which affected us directly. This is what led to the check bouncing in the first place. However, the issues with that have been resolved, though, we understand none of this is the customer's fault. Therefore,...

we offered to charge the $930.00 we owe for property damage directly back to the customer's card used during the purchase. The customer can come into the store at any time and we will credit the amount back. We thank the customer for their patience during this time and hope this is a satisfactory solution.

Customer's replacement dresser is available for exchange. If the customer has other issues, we will gladly address them. We thank the customer for their continued patience as we look into the matter.

We're sorry that the customer perceives any wrongdoing on our end. According to internal notes, the customer purchased furniture on May 12, 2017. This furniture appeared to have been special order item and was cancelled once the customer found out that it would take over two weeks to deliver. The...

refund was used as store credit and the customer placed an order on another set on May 27, 2017. Everything so far indicates that the furniture - which had to be ordered from the manufacturer - is on its way and is taking the normal amount of time to come (2-6 weeks). We thank the customer for their continued patience.

As we confirmed with the customer, we'll be providing a refund in the form of a check. As per policy, refund checks take 21 *business days* to process. We thank the customer for their patience.

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Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 This is not true the dresser was never repair, I am stilling for the service to take place as 05/26/2015.
Regards,
[redacted]

The customer can reach out to us to discuss a resolution regarding the furniture. The customer can make a note to discuss the issue with our General Manager, Lee Anne whenever they are available.

The merchandise was delivered on 11/14/2015 sans the curio which was cancelled.

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 Complaint: [redacted]
Here is the information requested:
[redacted]Lexington park, me [redacted]
Regards,
[redacted]

This item has been on order; it's not the entire glass that needs to be replaced, but rather, the inserts that hold the glass onto the table. We will contact the customer as soon as the inserts arrive.

We apologize for the delayed response; the Service Department has been behind due to increased volume of repairs. We have contacted the Service Department. They will be contacting the customer soon.

Upon sending out a service technician to inspect the merchandise, we found that the bed was up to manufacturing standards. Should the customer wish to challenge the technician's findings, they may contact us through the Board of Directors at [redacted] Brandywine, MD.

Upon looking over the customer's invoice notes, we've confirmed that the customer has indeed gotten full credit for the cancelled item.

We have repaired the item and attempted to deliver. The customer...

rejected it. If the customer would like us to attempt to deliver again, we're willing to do so. Once the drivers are there, the customer can request they do a demonstration in order to confirm that the merchandise has indeed been repaired. If then this does not satisfify the customer, then the customer can return the item back to the truck and we will proceed from there.

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us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted]<[redacted]@[redacted].com>Date: Thu, Jan 21, 2016 at 2:12 PMSubject: #[redacted]To: [redacted]@myRevdex.com.orgHello Ma'am I write to bring to your notice that Regency Furniture has not gotten back to me, contrary to what I was told. Please I need your assistance.God Bless[redacted]
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Still, there is no indication as to who GBS is, or why they should be responsible.  No one from Regency Furniture has contacted me at all. I do not have any contact information, names, telephone numbers, etc. If GBS is responsible, then why was I not informed of this a year ago? I need someone to contact me and let me know what my next steps are regarding this matter.  I purchased this item and an accompanying warranty from Regency.  Vague answers with no contact information or next steps are counter-productive and only drag this out longer.   My next step may be to contact the State of Maryland Office of the Attorney General. 
Regards,
[redacted]

There is absolutely no chance Regency will go to the customer and inspect...

the merchandise in the customer's home unless the customer is willing to pay an inspection fee. Otherwise, as we've already stated a dozen or so times, since the customer picked up the merchandise, the customer will have to bring the merchandise back to the warehouse for inspection/repair/replacement.