Youth Pro Football Source

We are currently awaiting one item to come in so that we can deliver it and complete the orderOnce the order is complete, we will refund the customer, half of the delivery fee they have paid for their troublesWe hope this is a satisfactory resolution

Upon sending out a service technician to inspect the merchandise, we found that the bed was up to manufacturing standardsShould the customer wish to challenge the technician's findings, they may contact us through the Board of Directors at [redacted] Brandywine, MD

We have repaired the item and attempted to deliverThe customer rejected itIf the customer would like us to attempt to deliver again, we're willing to do soOnce the drivers are there, the customer can request they do a demonstration in order to confirm that the merchandise has indeed been repairedIf then this does not satisfify the customer, then the customer can return the item back to the truck and we will proceed from there

We apologize for the issues and are willing to address the customer's concernsHowever, we first need to confirm which invoice the customer is referencingThe invoice number [redacted] does not match the address, name, or phone numbers the customer provides hereFurthermore, the invoice in question has a ticket that began on November (purchasing date) and the other invoice that links to it has a invoice date before the 29th of SeptemberFinally, for the address and number the customer provides here, nothing comes upIf possible, can the customer confirm which invoice number/name/address was used on the account so that we can proceed?

Complaint: [redacted] I am rejecting this response because: Hi: I previously stated, I had contacted the service department and I was told that I could only replace two (2) chairs I complained at the time that there were more than two (2) chairs damaged The photo I attached (back of chair) is not scratches but actually split wood throughout the debt of the wood The other chairs with the broken or poorly manufactured foot railing is the same as previously reported to the service department From the six (6) chairs I only have two (2) chairs that have been properly assembled and stable Those are the two (2) chairs that were replaced I still have four (4) chairs which have either a foot rest which feel off, split wood, chair cushion can be lifted, or the chair is not stable if you sit on it I did not pay for this kind of furniture I was expecting the purchase of the dining room set to be whole As I mentioned before I tried getting the rest of the chairs swapped out but your service department would not do it If I could not get the chairs swapped out then please tell me what will be the difference now? With regards to the table, the wood also is split deep into the table Regards, [redacted] ***

This item has been on order; it's not the entire glass that needs to be replaced, but rather, the inserts that hold the glass onto the tableWe will contact the customer as soon as the inserts arrive

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: we contacted Regency to schedule a date for delivery of a new chair and were advised by them that the chair had been discontinued and they were issuing us a full refund Thank.you very much for all your help with this matter Regards, [redacted]

I’ve spoken to the customer last weekWe also spoke to [redacted] They have reissued the card and sent it out on July It takes two-three weeks to arriveIt will be a white envelope with a Missouri return addressIt will say “ [redacted] ” on itIf the card still doesn’t make it, then we will have the card be sent to us where the customer will come in and pick it up personally.Best Regards,Salem S***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The Business has lied once againAs of 05/25/I still have not received reimbursement for my damaged floorsI will begin filing a Small Claim with the [redacted] Court with my attempt to resolve this matter Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If possible could you reach out to the business to see when the refund will be issued? They never answered my question of how long it would take to get the refundIf you read up on this company people have been waiting up to months for furniture and refundsRegards, [redacted]

I am rejecting this response because Regency Furniture has addressed some of my concerns and issues regarding four rooms of furniture purchasedMy purchase was made on January 1, at the [redacted] Furniture Store in Catonsville, MarylandUpon delivery on 2/4/15, there were issues with each room of furniture (living room, dining room, and bedroom sets)Merchandise was defective at time of delivery and I notified customer service by phone the same day of deliveryLiving Room /Love Seat bottom wood frame was broken and repairedPillows on back of love seat deflates/ fiber stuffing was sent to me and foam to stuff seat pillowsI am still having issues with the loveseat left armrest is making a cracking noiseAppears that something is broken inside the armrestThe material/fabric appears to be defective due to splitting and a discoloration of light lines on the sofa seatI have been refunded $for an inconvience feeAt this point the living room set is unacceptable and I previously requested for an exchange for a different living room set from a manager at [redacted] Furniture in Catonsville, MDI would like a new living set or a refundIn August, made numerous attempts up until Septto resolve these issues but no responseThe refund was made July 2, [redacted]

As we stated to the customer, the warranty does not cover peeling; it does, however, cover cuts, spills, stains, and other damages of that naturePeeling is not considered accidental damage

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: By the following statement from the Regency Furniture and quote, "The customer is conjuring up a grand conspiracy in which we, very unwisely, bait customers into purchasing an item and then at the last minute say "whoops! it's actually more expensive!" and we do so on purposeWhat would be the logic to that? Let's think about how self-destructive and dunce a company would have to be to purposefully do that to customersWe wouldn't last for more than a few months doing soWe can obviously rule out this fantasy as being utterly absurd."This is exactly how we were treated by the Mighty Regency FurnitureThe mighty Regency Furniture has not taken the time to read my compliant! This is exactly what happened and they have put their foot in their mouthHonestly, their response quoted above does not make sense given the statement made by MrSalem S [redacted] on 10/28/Let me quote what was written by MrSalem S [redacted] on 10/28/to our initial complaint and quote, "Customer made purchase and we made a mistake with regards to the chargesWe sold the customer at an incorrect priceWe informed the customer that the *actual [redacted] price was a bit higher, and informed him that we completely understand if he wishes to cancelWe cannot sell the customer the merchandise at the price we accidentally gaveWe are more than happy to refund the customer, given the errorIf the customer absolutely wants the merchandise, he must pay the differenceWe apologize for the inconvenience (which was out mistake), are willing to refund the customer if he's unwilling to pay the actual difference."MrSalem S [redacted] actually said what the Might Regency Furniture said they will never do! The only factual statement is on the price for the chairs otherwise we have been largely ignored by the Mighty Regency Furniture.Let me remind you once again that we bought furniture as listed in our original compliant from the Brandywine Store from the clearance area and paid for it in fullWe could not pick it up on the same day because the transactions went beyond pm when their loading dock closes.We came the next day and we bought one more same chair for the same price! When we went to pick it up all of our merchandise, we were told that they will not be released and that the price quoted to us was wrong on those particular chairsWhat was wrong then with the other black chairs which were already dismantled and wrapped? What about the dining table? In both cases, nobody complained about the priceWhy then were they not released to us by the Might Regency Furniture? Why did the Might Regency Furniture confiscate all of our paid for merchandise? And how could it be possible that three seasoned salespersons quoted the same price and were approved by the manager at the price quoted before payment was made, the first day and the second day.Why did they in their first response offer to give the furniture at a new price? The Mighty Regency Furniture actually has a history of not treating customers rightClick on the link below to see just a few of the many complaints about the Might Regency Furniture[redacted] All we want is that the Might Regency Furniture release our confiscated merchandise and we would gladly pick it up case closed.Regards, [redacted]

Customer made purchase and we made a mistake with regards to the chargesWe sold the customer at an incorrect priceWe informed the customer that the *actual [redacted] price was a bit higher, and informed him that we completely understand if he wishes to cancelWe cannot sell the customer the merchandise at the price we accidentally gaveWe are more than happy to refund the customer, given the errorIf the customer absolutely wants the merchandise, he must pay the differenceWe apologize for the inconvenience (which was out mistake), are willing to refund the customer if he's unwilling to pay the actual difference

[redacted] was delivered his merchandise today after having it serviced at our warehouseWe hope that the furniture was received in satisfactory condition and that all the issues pertaining to the damages reported have been solved

Upon reviewing the service technician's report, it was determined that this is not caused by manufacturing defectsIf the customer is adamant about a refund, they're welcome to contact the board of directors at [redacted] **Brandywine, MD to appeal to the general manager

We understand that the customer has had issues with their sofaThe damage was such that we had to order parts for the sofa which had to come in from the manufacturing warehouseNonetheless, as we have already informed the customer, the parts have arrived and we are ready to install them so that the sofa is back up to manufacturing specificationsWe thank the customer for their continued patience as we work to resolve this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The cost of $is unacceptable The furniture cushions were sewn improperly Factory Defect Name brand furniture?? You are leaving me no other choice but to take the company to court I will also dispute the remaining balance that I owe on the furniture and will go to social media and local news stations Regards, [redacted]

The customer's deposit - including the $- is available any time the customer is ready at the storeThe customer just needs to come in with the card used during the purchase

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am rejecting the response because the store manager (Moe) stated that the processing would take business days to processThe request was to be submitted June I believe the manager is doing this because of the interaction we hadIn business, you should never take anything personally but I feel as though he isEach time I call, I am told business days but its been more than business daysI called the corporate office today and was told that the request has not been submitted and that they cant give me an exact date on when it will be processedShe advised that it may be sometime in August if she gets the requestReading the reviews of this company, I am truly starting to feel that I am not going to get my refundit is truly disheartening to know that a company who is as large as Regency would play games with customer's money Regards, [redacted] ***