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We have spoken to the customer - they are scheduled for a service call. If the customer is unsatisfied, they can reselect.

We sincerely apologize for the unsatisfactory experience the customer had; it was certainly not our intention to prolong the delivery process. Thankfully, everything has been delivered as of 3/28. We thank the customer for their continued patience throughout this process.  We encourage the...

customer to contact us if they have any questions, comments or concerns regarding this process or their furniture.

Customer has been attempting to dispute payments despite not having spoken to us about what the damages are so that we can attempt to address the issues. We eventually called the customer on December 9, 2015 regarding the damages after the customer made his initial payment dispute. Since then, there...

are no notes in the system that indicate a received call regarding damaged merchandise. If there is indeed damaged merchandise, then we're more than happy to inspect the damages in order to determine whether or not damages are manufacturing defects. Should the customer wish to follow up with the damage report, he may contact us at ###-###-#### or send an email with his invoice ([redacted]) at [email protected] (should include pictures of damages). Otherwise, his latest dispute is "merchandise not received" which is false. We look forward to hearing from the customer so that we can address the issue with the furniture.

we apologize for the service delays regarding getting this furniture repaired. we have been trying to reach out to the customer to let them know that the furniture has been repaired and is ready to be scheduled for a delivery.

According to the notes, the company did in fact attempt to deliver the merchandise on 7/7. The driver was at the customer's home but the customer was not there. Therefore, the delivery had to be rescheduled. While the customer opted to pick up the furniture at a later day, we nonetheless charged the...

customer the expenditures of having to send out a delivery team.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting...

the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have left several messages, they keep telling me that the person is unavailable, then I emailed the same person and they have not called me back nor responded to my email. This is the problem with this Company. They are not taking responsibility for their actions.
Regards,
[redacted]

We apologize for the inaccurate time frame given for the furniture's arrival. That said, the furniture did come in within the 2-6 week period it normally takes for furniture to be delivered to our warehouse from the manufacturer (where we then deliver to the customer's house). The customer was...

delivered on 2/26.

I cannot find this customer's information based on what was provided. If the customer has an invoice number related to the purchase in question, we would be able to determine what we could do to resolve the issue, if any.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint:...

[redacted]
I am rejecting this response because: They violated all the terms, conditions, and promises for the delivery of merchandize. I received the stuff after 10 weeks. They were supposed to call to get the time frame to delivery. Instead, I had been calling all the time. They DO NOT have any call on record for any attempt to deliver. Their Customer Service and Corporate Office don't care to call after several messages were left. They have been very disrespectful, rude, hanging up the phone, violating the contract to deliver the merchandize. I requested them a compensation of $200 but after all the attitudes they agreed on $100 which doesn't match with the suffering. Very hesitantly, they processed a $100 credit today but I need $100 more credit made to my credit card. I am not the ONLY one suffered from them. Their huge showroom doesn't have any A/C and if any customer enters their store that suffers in 110 degree heat inside. It is not humane.
Regards,
Jamil N[redacted]

While we did inspect the entire mattress, the box springs were taken into...

account. Nonetheless, if the customer is still convinced that there is an issue they are welcome to speak with Greg R[redacted] again for clarification. We will also discuss this with him to confirm that the box springs were looked over.

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I do not accept the explanation of the pick-up fee being a software response that cannot be changed. My son was able to negotiate the original charge of $25 to $20. and there was no problem making that change in the software system. Zero would work just as well, I suspect. Secondly, if the delivery and pick-up fees are fixed charges used at all stores with all customers, why aren't they posted and incorporated into their routine paperwork? Why surprise customers after the sale is completed?Please let me know the next steps I need to take to arrange for the refund of $20.Please accept my sincere thanks, Revdex.com, for acting on my behalf. Your work is much appreciated. I do hope this company will change its policies and post its fees in plain sight and stop trying to take advantage of customers who they think will not speak up.
[redacted]
[redacted]

According to the system notes, parts have been ordered and the customer's furniture has been serviced. If there are additional issues that have not yet been resolved, we will certainly notify the customer for further action. However, if the case has been closed but there are persistent issues, the customer can re-open a ticket by speaking to the store representative.

We are currently working with the customer to satisfy their concerns.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have attached copies of the invoice. The order is under my husband's name [redacted] and his phone number ###-###-####. The invoice number is [redacted].Regards,
[redacted]

---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Nov 22, 2016 at 4:27 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #To: Revdex.com My complaint may be...

withdrawn as the problem has been handled. Thank you for your help in this matter

According to our records, this gift card should have been sent out by now.

Customer made purchase and we made a mistake with regards to the charges. We sold the customer at an incorrect price. We informed the customer that the *actual* price was a bit higher, and informed him that we completely understand if he wishes to cancel. We cannot sell the customer the merchandise...

at the price we accidentally gave. We are more than happy to refund the customer, given the error. If the customer absolutely wants the merchandise, he must pay the difference. We apologize for the inconvenience (which was out mistake), are willing to refund the customer if he's unwilling to pay the actual difference.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer is welcome to write to the board of directors (Mark S[redacted] at [redacted] Road, Brandywine, MD). However, a refund four years after the fact is most likely not happening.

Upon reviewing the customer's invoices, we've arrived at the following determination:a) the merchandise cannot be returned as it has been at the customer commercial property for far too long at this point.b) the issue with the tables was eventually corrected - according to the notes. If there are still further issues, we'll be happy to address them.