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We will contact the bank to confirm again and address this issue with the customer

hey did not pick up the piece as promised on 8/26, however they did pick it up on 8/29/but still have not credited me with a refundI was assured they would credit me the same day and they have notI have emailed them regarding this issue but haven’t heard anything back.*** ***

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Complaint: ***
I am rejecting this response because: As a consumer making a purchase I did not see in the mailer I rec'd that I had to make a choice between delivery and free interestAdditionally, when talking to the store representatives I was not told I had a choiceI was told I could get the free delivery but the free interest was not allowed on the floor model that I purchased If given a choice I would have selected the interest free for years.
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will attempt to find a resolution that is satisfactory to me I will place a call to the general manager 02/26/and hope to get a response. Please continue to keep this complaint open until a final disposition has been determined
Regards,
* ***

I'm not really sure what the customer is referring to when she says "the furniture was sitting in the warehouse for three weeks." It really wasn'tAs soon as the merchandise came, we called the customer and scheduled a deliveryThe purchase was made on February The furniture came in within two weeksOnce it was in, we called the customer and scheduled a deliveryThe customer was delivered on February 26, We don't think this was in any way a breach of contract

As per our policy, items which have manufacturing defects are repaired up to manufacturing specificationsIf this is not possible, we will then discuss exchanging the merchandiseIn this case, we have offered to pick up the customer's merchandise and repair itWe cannot make a definitive
determination about exchanging it until we make an attempt to repair it

We apologize to the customers for the issues they're havingWe're currently working with the customer to insure a technician is sent as soon as possibleWe thank the customer for their continued patience

Regarding cleaning products, we suggest using a damp cloth on the tableOtherwise, warping doesn't occur randomly unless liquid was on the table for a sustained period of timeI understand the customer is upset about this and if the customer would like, they can message me directly at ***@regencyfurniture.biz

We apologize for issues the customer is experiencing with the merchandiseWe will investigate the issue and see about how we can resolve the issues the customer is facingWe thank the customer for their continued patience while we work to resolve these issues

The sofa was picked up for repair on 4/18/It was returned on 5/2/It was brought to our attention we did not resolve the issue with the arm of the sofaWe brought the sofa back to our service department at which time, the sofa is fully repairedWe have tried to inform *** *** the sofa is
repaired to manufacturer's specifications and he refuses to allow us to schedule the returnAt this time, the only option is to return the repaired sofa

We did in fact send a technician in 11/13/Service was completed*** *** called in December to report the leg of his chair was lose againWe had the service company contact *** *** again and had him scheduled for 2/There was a time frame of 3-provided and the customer claims the
service company told him 2-At this point, the only option is to have the technician inspect the chair once again since *** *** claims to have moved the chair

Customer can cancel the item; we will not charge the 30% restocking fee, however, we will retain the delivery fee

The customer should then contact LeeAnne A*** at *** *** **Brandywine, MD *** regarding the warrantyHer number is ###-###-####

We apologize for the delay in contacting the customer; the customer will be contacted by the agency responsible for

Our answer is the same as before. Customer had two warranties - the one year manufacturing warranty and the five year protection plan which covers all [redacted]accidental[redacted] damages, such as cuts, scratches or stains.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
By the following statement from the Regency Furniture and quote, "The customer is conjuring up a grand conspiracy in which we, very unwisely, bait customers into purchasing an item and then at the last minute say "whoops! it's actually more expensive!" and we do so on purpose. What would be the logic to that? Let's think about how self-destructive and dunce a company would have to be to purposefully do that to customers. We wouldn't last for more than a few months doing so. We can obviously rule out this fantasy as being utterly absurd."This is exactly how we were treated by the Mighty Regency Furniture. The mighty Regency Furniture has not taken the time to read my compliant! This is exactly what happened and they have put their foot in their mouth. Honestly, their response quoted above does not make sense given the statement made by Mr. Salem S[redacted] on 10/28/2015. Let me quote what was written by Mr. Salem S[redacted] on 10/28/2015 to our initial complaint and quote, "Customer made purchase and we made a mistake with regards to the charges. We sold the customer at an incorrect price. We informed the customer that the *actual* price was a bit higher, and informed him that we completely understand if he wishes to cancel. We cannot sell the customer the merchandise at the price we accidentally gave. We are more than happy to refund the customer, given the error. If the customer absolutely wants the merchandise, he must pay the difference. We apologize for the inconvenience (which was out mistake), are willing to refund the customer if he's unwilling to pay the actual difference."Mr. Salem S[redacted] actually said what the Might Regency Furniture said they will never do!  The only factual statement is on the price for the 7 chairs otherwise we have been largely ignored by the Mighty Regency Furniture.Let me remind you once again that we bought furniture as listed in our original compliant from the Brandywine Store from the clearance area and paid for it in full. We could not pick it up on the same day because the transactions went beyond 6 pm when their loading dock closes.We came the next day and we bought one more same chair for the same price! When we went to pick it up all of our merchandise, we were told that they will not be released and that the price quoted to us was wrong on those particular 7 chairs. What was wrong then with the other black chairs which were already dismantled and wrapped? What about the dining table? In both cases, nobody complained about the price. Why then were they not released to us by the Might Regency Furniture? Why did the Might Regency Furniture confiscate all of our paid for merchandise?  And how could it be possible that three seasoned salespersons quoted the same price and were approved by the manager at the price quoted before payment was made, the first day and the second day.Why did they in their first response offer to give the furniture at a new price? The Mighty Regency Furniture actually has a history of not treating customers right. Click on the link below to see just a few of the many complaints about the Might Regency Furniture.[redacted]All we want is that the Might Regency Furniture release our confiscated merchandise and we would gladly pick it up case closed.Regards,
[redacted]

We sincerely apologize about the prolonged delay in the merchandise. We are perfectly willing to deliver the final piece once it arrives free of charge.

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 Complaint: [redacted]
I am rejecting this response because:  we contacted Regency to schedule a date for delivery of a new chair and were advised by them that the chair had been discontinued and they were issuing us a full refund.  Thank.you very much for all your help with this matter.
Regards,
[redacted]

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why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The merchandise was not delivered undamaged and I was told to keep the stuff that you would send someone out to fix it he spent 2 hours in my house and didn't fix anything. I feel that you all owe me something in return for all the headache I had to deal with plus all the money I tipped your delivery drivers that was a waste cause now I don't have anything to show for all my missed time from work and all my hard earned money I gave away for what?
Regards,
[redacted]

We sincerely apologize for the delayed merchandise. We understand that the customer has purchased this merchandise in February and has been patiently waiting since for the rest of his sectional to arrive. The merchandise is slated to arrive within the next week or so and once it does, we will...

promptly deliver it. For now, because we have already delivered some of the merchandise, we have to be given an extended period for the furniture to arrive from the manufacturer as per section 2c of the sales terms and rules on the back of the customer's invoice which states:"If Regency fails to deliver merchandise within two weeks of the Estimated Delivery Date shown on the front of this purchase agreement, you may (1) cancel the contract and receive a full refund or credit equal to your deposit, (2) modify the contract by selecting other merchandise, or (3) negotiate with Regency for another delivery date. However, Regency is not required to allow you to exercise your rights to a refund or new selection of merchandise if Regency cannot cancel the order with the manufacturer or supplier."The third section of 2c is most relevant here since the customer opted to negotiate a partial delivery in May.