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Youth Pro Football Source

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Youth Pro Football Source Reviews (289)

The customer had two types of warranties; the first was the one-year manufacturing warranty which comes with the furniture and is valid for one year. The manufacturing warranty insures that any defects in the furniture are repaired and, if need be, replaced. The customer also has a 5-year warranty...

by [redacted]. The [redacted] warranty covers *accidental* damages such as cuts, stains, etc (precluding breakage).

The customer received a full refund as of 1/29. We hope the customer found this to be a satisfactory resolution.

We will certainly attempt to repair this new mechanism that's damaged. We cannot refund the customer because though we've gone out and repaired the furniture, each time we went out we serviced seperate parts.

While we apologize for whether or not there may not have been an inadequate-enough explanation of the promotion, the flyer nonetheless says "free deliver *or* 5-year no interest." The customer received a free delivery. Therefore, we consider this matter closed.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The option they gave was a store credit and since I already bought the furniture I don't need store credit I need the money to refund  directly to my back account and they said there is a cancellation fee so I would like to know how much that also. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They never explained that there was a cancellation fee. Also the furniture was never delivered on May 13, 2015. Two weeks before a family gathering they called me saying it was not going to be delivered on May 13, 2015 but it was going to be delivered on May 29, 2015. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The cost of $115.00 is unacceptable.  The furniture cushions were sewn improperly.  Factory Defect.  Name brand furniture??  You are leaving me no other choice but to take the company to court.  I will also dispute the remaining balance that I owe on the furniture and will go to social media and local news stations.
Regards,
[redacted]

Nonetheless, the chair the customer references was split in such a way that is consistent with damages not related to inherent defects in the furniture. That is why we only replaced a few of the chairs (which were inherently defective).

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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Address: 685 NW 45th St, Apt 7, Miami, Florida, United States, 33127

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