YRC Worldwide Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the case is not yet resolved As per the business' request, our Freight Bill Number is *** Here is the history again of the issues:Prior to agreeing to use YRC, we
received a quote over the phone for $280.80. At that time we made it very
clear that the boxes were to be picked up from the show floor (*** Re-invent
in *** ***) and delivered to our *** floor *** *** *** ***. *** provided us with a quote for $and emailed us
instructions on how to package the boxes including how to label it with “*** ***” to ensure we are given the price she quoted.
We then received an invoice for
$where we were additionally charged a weight verification fee of $29, a
general surcharge of $but also a *** *** *** fee of
$and an Inside Delivery charge of $103.00. When we called your
sales, support and billing departments we told them we are fine paying the fuel
surcharge and the weight verification fee but that we felt that the additional
$charge was egregious and unconscionable given that we were very clear
about the destination and the address and that the sales person clearly failed
to provide these additional charges. Whether that was a mistake or
intentional we don’t know. When we brought it up with YRC, they told us
that we should have known that there are these additional fees and that we were
billed correctly Our offer to pay the extra weight verification and
surcharge fees were not considered. We told them that their stance
was grossly incorrect, that we had used *** to ship the items from our suite
to the show and they had not charged us for “inside access” or “***” fees
and there fee was in line with the $*** had quoted and so there was no
way for us to know of these hidden charges and that the sales person should
have been well aware of them and for whatever reason did not provide that
information to us nor a quote that was even close to the $that YRC is
charging. We told them they need to re-think the situation and send us an
amended invoice and the issue remains unresolved
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: they have since promised twice to contact me and deliver the item and haven'tI'm opening an investigation with the local prosecutors office tomorrow as well as with Interstate Commerce and other agencies
Regards,
*** ***

Good morning,
I do apologize for the frustrations you have experienced with this shipmentAfter further review, we have removed the inside delivery charge

Good afternoon, Please advise the YRC pro so we may research and adviseTell us why here

Good morning,
We are truly sorry to learn of your complaint. Please advise of the pro number for the shipment. This number may also be found on your copy of the delivery receipt. In the event you did not receive the entire shipment, please file a cargo claim on our website at
YRCfreight.com Thank you

Good afternoon, I do show this was declared a failure for YRC, for all Time Critical failures we do have a dedicated team set up to assist with the reduction/removal of freight charges and any other time critical issues or concernsTheir email (for future reference) is
*** or their extension when calling our ###-###-#### is ***For this particular shipment I show that Echo Global is the paying party, as we have no invoice that we have sent or generated for your company we would not be able to directly remove your invoice as it is not from us, but rather would encourage Echo Global to reach out to us so we may speak with them directly about their invoiceI am very sorry for the inconvenience that this failure caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good morning,
I do apologize for the frustrations you have experienced with this shipmentAfter further review, we have removed the inside delivery charge

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
Regards,
*** ***

Good morning,
I am in receipt of and thank you for your feedbackI do apologize for the difficulty you experienced with this shipmentAn adjustment in the amount of $1,has been enteredPlease allow up to days for the credit to appear

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the case is not yet resolved As per the business' request, our Freight Bill Number is *** Here is the history again of the issues:Prior to agreeing to use YRC, we
received a quote over the phone for $280.80. At that time we made it very
clear that the boxes were to be picked up from the show floor (*** Re-invent
in *** ***) and delivered to our *** floor *** *** *** ***. *** provided us with a quote for $and emailed us
instructions on how to package the boxes including how to label it with “*** ***” to ensure we are given the price she quoted.
We then received an invoice for
$where we were additionally charged a weight verification fee of $29, a
general surcharge of $but also a *** *** *** fee of
$and an Inside Delivery charge of $103.00. When we called your
sales, support and billing departments we told them we are fine paying the fuel
surcharge and the weight verification fee but that we felt that the additional
$charge was egregious and unconscionable given that we were very clear
about the destination and the address and that the sales person clearly failed
to provide these additional charges. Whether that was a mistake or
intentional we don’t know. When we brought it up with YRC, they told us
that we should have known that there are these additional fees and that we were
billed correctly Our offer to pay the extra weight verification and
surcharge fees were not considered. We told them that their stance
was grossly incorrect, that we had used *** to ship the items from our suite
to the show and they had not charged us for “inside access” or “***” fees
and there fee was in line with the $*** had quoted and so there was no
way for us to know of these hidden charges and that the sales person should
have been well aware of them and for whatever reason did not provide that
information to us nor a quote that was even close to the $that YRC is
charging. We told them they need to re-think the situation and send us an
amended invoice and the issue remains unresolved
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
Obviously I am rejecting this response because per the message from YRC, the
issues has not been resolved and the resolution delay is on their end. I cannot accept the resolution until I receive confirmation from the business that the matter has been fully resolved and the refund and costs for the damage have been reimbursed. Personally I have not received anything from YRC as to all the financial impacts to this delay, and per their own reply back to the dispute, they have not paid anything to cover the costs of the damage
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good afternoon,I apologize with the problems you have experienced, can you please provide the YRC Pro number so I may track this shipment and assist? Thank you

Good morning,
I do apologize for the frustrations you have been experiencing with this shipmentIn looking at the shipment, I see that it was out for delivery on 11/but the driver was not able to complete the deliveryIt does look like the consignee is some distance away from the destination
terminalUnfortunately, this shipment is a standard ground shipment and the delivery dates are not guaranteedThe terminal is aware and have notated that the freight is needed as quickly as possible and will mark for delivery on Monday (due to the holiday)
I also apologize for the mis-information you were provided as it appears the terminal did have the freight statused as out for delivery but did not update it properly when the driver returned to the terminal without completing the delivery on 11/The status has now been updated to show the correct informationThe freight is currently at the destination terminal in Houston, TX
Although you may be the ultimate payer of the freight charges, Tiger Direct is the paying party in contract with YRC so unfortunately we are not able to discuss any sort of possible reduction with anyone other than Tiger DirectShould they so wish, they are free to contact customer service at 800-610-to discuss

Good morning,
I apologize for the inconvenience you have experienced with this shipmentI have filed for a one time courtesy removal of the $feePlease disregard the invoice you have received from YRC

Good morning,
I would be happy to look into this for youCan you please provide the tracking number or the YRC Claim number?
Thank you
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint:
I am rejecting this response because: How the hell would I have the pro number? I am not the shipper , All *** *** *** *** , *** ** is the shipperI am a customer of theirsYou have some guy named *** calling my cell ###-###-####He asks for me to pay *** ***'s invoice I was merely the emergency contact to ensure someone was at ***'s house to pick up equipmentHis address is *** *** *** *** *** ** ***It is not a business it is the house of a plumberThe mail lady has returned several invoices addressed to yet another company you have sent himYou invoice *** *** *** ***which we have never heard ofYou keep calling my personal cell phoneDitch my number and his addressContact the shipper not us.
I called *** at All *** *** *** *** he just told me he called "***" and asked her to mail him an invoice and demanded you stop calling me and invoicing ***WTF? Keep calling my cell and I will take this beyond the Revdex.com
Stop calling me!
Regards,
*** ***