YRC Worldwide Inc.

Good afternoon,
I am very sorry that this fee was charged to youThere is a fee involved if a liftgate is needed to make delivery but the charge should be accessed to the payer of the freight charges per our Tariff RulesI have made this correctionYou can disregard the invoice you received
Again, I am sorry for this inconvenience
Thank you,
*** ***

***,? I understand your frustration on this matter and we are trying to resolve this as quickly as possible but due to the current fire situation in ***, there will be a delay? To further clarify you will not receive anything from YRC Freight? The claim and freight charges were taken care of by the shipper and thus will be resolved with the shipper? Anything you feel you deserve in terms of monetary compensation will have to be received from them.? Thank you,? *** ***Legal Analyst ??" Cargo ClaimsYRC Freight ??" Field Resource Center

Good morning,
I am more than happy to look into this for youI was unable to locate the PRO number associated with your shipmentCould you please provide that so that I can look into this? Thank you
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because YRC has not closed the issue.? We can send this back and forth for days if you want, but until YRC properly resolves the issue with the *** company, I am not willing to say the issue is resolved, because it is not resolved.I do need to add my concern to your comment that the fires in *** are preventing pick up of the items.? There are not any fires near us, and the fires? that were in ***? were far more prevalent when you delivered the first two shipments than they are in the last three weeks.? These damaged ***s are sitting under the eaves of my house cluttering the front, and they need to go...either you need to pick them up, or you need to tell me that I should dispose of them in my next garbage run.? They have been sitting here for nearly two months.? I think that has been more than patient, don't you?? ? The damaged ***s? are being evicted!? Either you need to let me know you are picking them up next week, or they will be removed.Candidly, your excuse of not being able to pick up the items because of fires? seems to be a? really a lame excuse after two months since the items were delivered damaged.? Please attach the dated document that gave you that kind of non-sense excuse.? Please understand, I am not bowing out of this conversation until full resolution is attained.? I am not going to let you off the hook for the irresponsibility.? While the *** company is the organization that you may be reimbursing for the damage, it has been me and my family and builder who have felt the brunt of your irresponsibility, so we are aligned in following this through to completion.Remember, our communication is part of visible public record, and if you want to continue to banter back and forth with excuses, its negative reflection is on you, not on me.? My builder has been livid on the impacts on our project because of this problem, and I don't think you want to receive the ear full that he would provide.? At least you have a filter with me.? Might be prudent on your part to quickly resolve this financially and cut your losses!
Regards,
*** ***

Good morning,
We have removed the [redacted] fee from this shipmentAlso, as a courtesy, we are going to remove the $inside delivery fee due to this not being quoted correct with that informationThe new total will be $
Thank you
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I have attached pictures of the damagesAs from the picture, the damages occur during transitIt is impossible that these are shipments are damaged by the show site bringing it to the booth space which is less than minute away by forkliftYRC deliver this shipment the same day I came into the show site July 5thSo it could not be damaged by the show site by just bringing it in from the dock to the show site on the same dayObviously the forklift driver or whoever was accepting the shipment would not write anything on the paper because its not their responsibility.?
Regards,
Daniel [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: they have since promised twice to contact me and deliver the item and haven'tI'm opening an investigation with the local prosecutors office tomorrow as well as with Interstate Commerce and other agencies
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,
[redacted]

Good morning,
In looking further into this issue, I see that when the shipper originally set up the shipment, they had notated on the original Bill of Lading that the consignee was a [redacted], not [redacted]When the freight arrived into the destination terminal on 8/16, the terminal called
the telephone number listed on the Bill of Lading by the shipper and left a voicemail for the consignee to call back to schedule the delivery appointmentAnother voicemail was left on the 17thThe terminal also spoke with a Christine with [redacted] in regards to getting an alternate telephone number to schedule the delivery appointmentIt was at that time the terminal was advised the telephone number was correct but the correct name for the consignee was [redacted] and not [redacted]A third voicemail was left for the consignee on the 18th and he was advised that the storage charges would begin to accrueThe terminal received a message back from the consignee stating he was out of the country but did not provide a return dateThe terminal obtained a Letter of Authorization from the shipper/payer, [redacted] accepting storage chargesThe terminal left another voicemail for the consignee on 8/The freight was out for delivery on the 25th but the consignee advised that there was not a [redacted] at his location so the freight was returned to the terminal for dispositionThe freight was delivered the following day on 8/The storage and redelivery charges are valid as agreed to per the Letter of Authority on file from the payer, [redacted]

Good morning,? I am sorry for the inconvenience, can you please provide the pro number for this shipment so we may research this issue? I apologize if you had not received a response to your previous request we would be more than happy to review this as soon as we have the pro we can evaluate.As
a note YRC, as all LTL carriers we do charge for inside delivery per our Tariff This information is available on our website as reference if you would like to view at [redacted]? ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? Once we receive the updated invoice for $369.05, we will process it
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:? I'm not rejecting this response, but also am not accepting the response (no choices available).? The business needs their claim number, which is #[redacted].? I preferred uploading a copy of their denial letter but apparently no option to attach
Regards,
[redacted]

Good afternoon,
I am sorry for this issue you have experienced with this shipmentI have corrected this bill so that this charge is not billed to youWhen inside delivery is performed it does incur an additional charge, however, in this case this should have been billed to the party responsible
for the freight billPlease disregard the invoice received for this
Thank you
[redacted]

Good morning,? I am happy to reopen the cargo claim, please advise the YRC pro number this was in reference to so I may research.? Thank you for your businessPlease let me know if there is anything else I can assist withThank you for choosing YRC Freight.Did you know you can receive
updates on your shipments status in real time and automatically receive shipment documents? Click? here? to sign up for our Shipment Notification feature on? www.yrc.com!? ? Cassidy [redacted]Customer Service Specialist-Lead-Internet/EmailYRC Freight??"Urbandale, Iowa.Office:? ###-###-####? | Fax:? ###-###-####YRC Freight Customer Service Center? ###-###-####Confidence Delivered®Time-Critical? /? Exhibit? /? Cross-Border?

Good afternoon,
I spoke with Mr[redacted] in regards to this issue this morningI attempted to locate the shipment in our system without a tracking number but was unable to find any freight that was destined to himAs I explained on the phone this morning, in many cases these [redacted]
shipments are picked up from a warehouse and can be given to a partner carrier to make final deliveryThis can make locating the pro (tracking number) within our system difficultThe actual product itself may not be missing, but without further information (such as the pro/tracking number) I am unable to provide any further information.? I am sorry for the confusion
I do apologize that I was not able to locate the shipment with the information that was providedI would be more than happy to assist with an update on the delivery of the freight should the customer be able to provide a pro/tracking numberI can also address the freight charges at that timeAny cargo loss claim filed would also need the pro number associated with the shipment should a claim be needed
?
?

Good afternoon [redacted],
I do apologize for the frustrations you have had with the billing of this shipmentThere was a correction processed this morning? and the charges have been corrected to be billing prepaid to? [redacted]

From:? [redacted]Date: Wed, Aug 16, at 5:PMSubject: Re: You have a new message from the
Revdex.com of Greater Kansas City in regards to your complaint #[redacted].To: Revdex.com Good Evening,Shortly after filing this complaint I finally got connected to an assistant on YRC's live chatShe was very helpful and sent me a form to sign and return so that the shipment could be delivered without me presentAfter I was given [redacted]'s email I sent her an email about how I tried calling her every timeShe did not say much about the calls, but was very responsive in emailsI think YRC should just give out emails when they leave voice mails because the response was instant and that form was all I needed.The delivery was made today and the driver, [redacted], was very politeHe called me to ask where to leave the shipmentI do not think he was aware that I had previously given authorization, but he told me he would make a note that I didHe left the delivery exactly where I asked.? The only dissatisfaction now is that none of my calls to them were anaswered, but emails were instant.Thank you,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:? I am a consumer caught in the middle of this legal Agreement with [redacted] and YRC.? I can certainly file the claim with [redacted], but they may have a different interpretation of this Agreement, especially since [redacted]'s damage policy published for its customers differs totally from what YRC and this Agreement states.? Until I hear from [redacted], I will not agree to close this case.? [redacted] states in clear English that if the customers signs off on the delivery invoice, any damage claim must be presented to the freight carrier, which is YRC.? Why does the attached letter of understanding (Agreement) be referenced in [redacted]'s published policy, since it was signed in 2011?
Regards,
[redacted]

I have attached the original correspondence that was sent to the claimant.? It consisted of a copy of the original delivery receipt that shows this shipment was delivered to the tradeshow site with no indication of damage.? Our liability ends once the freight is signed for.? It is
then additionally handled by the tradeshow representative and thus they take responsibility for the freight.? I have also attached a copy of the claim declination letter that accompanied this delivery receipt explaining the claim had been declined.? The claimant will need to pursue their damage claim with the tradeshow site as that was the last company to accept the freight clear into their possession.? Thank you

Good afternoon,
I am sorry for this issue you have experienced with this shipment. I have corrected this bill so that this charge is not billed to you. When inside delivery is performed it does incur an additional charge, however, in this case this should have been billed to the party responsible...

for the freight bill. Please disregard the invoice received for this.
Thank you
[redacted]