YRC Worldwide Inc.

Good afternoon, Please advise the YRC Pro number so we may research and better assist you

We are sorry for the inconvenience. Thank you for the additional information as we were able to locate the shipment in question. We have reached out to *** to remove your phone number and you will no longer get calls on this shipmentWe apologize and thank you for bringing to our attention

We apologize for any misunderstandings. Please find the attached bill of lading which was completed by the shipper. You will note the shipper did not originally have your name on the paperwork. As a result, we were not able to perform delivery to the name of ***. We left messages for delivery arrangements on 8/and 8/17. On 8/18, we left a message for ***. We received a voicemail back later in the day advising *** had left the country and did not leave a date for return. We left a message again on 8/and on 8/the shipment was return back to our terminal to verify delivery to the correct party. Please be advised we are not billing *** *** for the freight charges as the shipper has agreed to pay all the freight charges related to this shipment. A new appointment was made to deliver on 8/and we did deliver the shipment on 8/26.

Good afternoon,
Thank you for the opportunity to assist. If you will provide the phone number of your contact at Tiger Direct, we will be happy to discuss a reduction of charges directly with your contact. The bill of lading indicated to bill Tiger Direct and it is the legal contract with YRC Freight. The projected service date on the shipment was yesterday but not guaranteed. YRC does offer guaranteed delivery. However, that type of service was not used. The type of service used was similar to putting a letter in the mail and can take a day or two longer as it is our standard service. We apologize for the inconvenience this created. We are happy to call your contact at Tiger Direct, just let us know.

Complaint: ***
I am rejecting this response because:
Unacceptable Responses:All messages were returned to the company. The first call I received was the 18th, again on the 19th, Nobody answered your company phone and I left several voicemails. I finally scheduled delivery on 20th for the 21st after numerous calls to your company You were to delivery the Furniture Friday afternoon Aug 21, no show, no calls! No truck was at my house on Friday Aug 21st Your company called Sunday afternoon said driver got busy and would be there Monday between 10-2PMAgain no show, but your company called and said the furniture was loaded on the WRONG TYPE of truck and would reschedule for TuesdayNo truck was at my house Monday Aug 24th. Tuesday you did call and say since *** *** was on the billing paperwork your company would again not delivery as scheduled the three times already prior . Again no truck at my house Tuesday Aug 25th. I did actually receive at least two different calls about this one from your company, one of them was suppose to be a dispatcherI informed them I had the original bill of saleThey showed little interest in resolving this issue.Delivery was finally completed Wednesday August 26thThis delivery was completed several hours later than was scheduled showing no respect for me as a consumer who paid for your services upfront Seems strange that the packing slip still has the incorrect name noted and it was never changedYet it was such a big deal that it prevented delivery, I was suppose to be required to show Identification (which never happened) and that prevented delivery with additional charges occurring? With no corrections or notations to the spelling of the nameOddly suspiciousfor additional billing charges.....
Regards,
*** ***

Good morning,
I do apologize for the frustrations you have been experiencing with this shipmentIn looking at the shipment, I see that it was out for delivery on 11/but the driver was not able to complete the deliveryIt does look like the consignee is some distance away from the destination
terminalUnfortunately, this shipment is a standard ground shipment and the delivery dates are not guaranteedThe terminal is aware and have notated that the freight is needed as quickly as possible and will mark for delivery on Monday (due to the holiday)
I also apologize for the mis-information you were provided as it appears the terminal did have the freight statused as out for delivery but did not update it properly when the driver returned to the terminal without completing the delivery on 11/The status has now been updated to show the correct informationThe freight is currently at the destination terminal in Houston, TX
Although you may be the ultimate payer of the freight charges, Tiger Direct is the paying party in contract with YRC so unfortunately we are not able to discuss any sort of possible reduction with anyone other than Tiger DirectShould they so wish, they are free to contact customer service at 800-610-to discuss.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Your rate confirmation is your quote which we enclosed to the Revdex.com We believe that it is intentionally misleading as it reads from left to right SKD ELECTRONICS 250LBS.I don't know how you guys do business but when I sell someone pcs of something at it equals and not You are saying that the total amount of weight allowed is 250lbs.I can provide an email from my customer where I asked them how many pallets and the weight This was before I submitted the info to Rick at your company that I had a pallets weighing about each.I think that it is common knowledge that pallets almost weight lbs each when they are empty.So if your quote is presented in a manner that is standard jargon in the shipping industry I would like someone impartial to confirm that
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
Obviously I am rejecting this response because per the message from YRC, the
issues has not been resolved and the resolution delay is on their end. I cannot accept the resolution until I receive confirmation from the business that the matter has been fully resolved and the refund and costs for the damage have been reimbursed. Personally I have not received anything from YRC as to all the financial impacts to this delay, and per their own reply back to the dispute, they have not paid anything to cover the costs of the damage
Regards,
*** ***

Good afternoon ***,
I do apologize for the frustrations you have had with the billing of this shipmentThere was a correction processed this morning and the charges have been corrected to be billing prepaid to *** ***

Good afternoon,
Thank you for the opportunity to assist. If you will provide the phone number of your contact at Tiger Direct, we will be happy to discuss a reduction of charges directly with your contact. The bill of lading indicated to bill Tiger Direct and it is the legal contract with YRC Freight. The projected service date on the shipment was yesterday but not guaranteed. YRC does offer guaranteed delivery. However, that type of service was not used. The type of service used was similar to putting a letter in the mail and can take a day or two longer as it is our standard service. We apologize for the inconvenience this created. We are happy to call your contact at Tiger Direct, just let us know

Good morning,
I do apologize the driver did not advise you of the additional charges for an inside deliveryI have made a one time adjustment to the invoice to remove the charges that were assessed to you

Good morning,
I have included ***, the account executive for the account, there was discussion on the complete description of the shipment prior to shipping. In addition, the description given at the time of the quote did not match the actual shipment based on the inspection. ***
has tried calling multiple times and today left another message for Mark to call her in regards to a possible reduction in the cost of the shipment

Good afternoon,
I want to apologize that this charge was not added at the time of quoting. Currently, with our dimensional online quoting that is something the customer needs to indicate. When we deliver to a church we do charge a limited access delivery feePer our Tariff rules the
following locations are subject to this fee
Pickups or deliveries provided at one of the following types of locations are considered to be "Limited Access": Camps, Carnivals, Fairs Chautauquas, Churches, Mosques, Synagogues, Temples, Convents Schools (not including colleges and universities) Colleges and Universities without a dock Medical/Urgent care sites without a dock Prisons Construction Sites Individual / Mini Storage Units Mine Sites Golf Courses, Country Clubs Nuclear Power Plants Military Bases/Installations Parks, Farms, Ranches, Indian Reservations Court houses Day cares Hotels, Motels, Resorts Restaurants, Bars, Night Clubs Cemeteries Convents Outdoor flea markets Retirement/Nursing Homes
The fee is auto applied when the shipment is billed inI will remove the $fee as a courtesyPlease disregard the bill you have received
Thank you
*** ***

Good morning,
I would be happy to look into this for youCan you please provide the tracking number or the YRC Claim number?
Thank you
*** ***

Good morning,
I apologize for the inconvenience you have experienced with this shipmentI have filed for a one time courtesy removal of the $feePlease disregard the invoice you have received from YRC

Good afternoon,
I do apologize for the difference in rates that were assessed to your shipmentIn reviewing the claim that was submitted, I see that the two crates that were shipped contained different items and were declared as suchThe original shipping documents listed the correct *** for
both pallets but an incorrect sub- classification for the second pallet as it had a different density based upon the dimensionsUsing the *** number of *** as was listed on the original bill of lading, the proper sub class for a pallet with a density of 6-would be sub and a class of I again am very sorryShould you wish to file a cargo claim for the damage done to your shipment, please fill out a claim form on our website or using the link https://my.yrc.com/dynamic/national/servlet?CONTROLLER=com.rdwy.ec.rexclaimssubm...⇄

Good afternoon,
I am very sorry for the issues you have experienced with this shipmentI have corrected this bill and you can disregard the notices that you have receivedAgain, I apologize that this was not corrected when you first called in to our customer service department
Thank you,
***
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
I do not accept that we are "some distance" awayWe are about miles north of HoustonAdditionally, it is within your power to refund to Tiger Direct and then they can refund to usThe Tiger Direct rep we use also called your company and was give the same runaround as I
Regards,
S

Good afternoon,
I want to apologize that this charge was not added at the time of quoting.? Currently, with our dimensional online quoting that is something the customer needs to indicate.? When we deliver to a church we do charge a limited access delivery feePer our Tariff rules the
following? locations are subject to this fee
Pickups or deliveries provided at one of the following types? of locations are considered to be "Limited Access":? ? ? ? ? ? ? Camps, Carnivals, Fairs? ? ? ? ? ? Chautauquas, Churches, Mosques, Synagogues, Temples, Convents ? ? ? ? Schools (not including colleges and universities) ? ? ? ? Colleges and Universities without a dock ? ? ? ? Medical/Urgent care sites without a dock ? ? ? ? Prisons ? ? ? ? Construction Sites ? ? ? ? Individual / Mini Storage Units? ? ? ? ? Mine Sites? ? ? ? ? ? Golf Courses, Country Clubs? ? ? ? ? Nuclear Power Plants ? ? ? ? Military Bases/Installations ? ? ? ? Parks, Farms, Ranches, Indian Reservations ? ? ? ? Court houses ? ? ? ? Day cares ? ? ? ? Hotels, Motels, Resorts ? ? ? ? Restaurants, Bars, Night Clubs ? ? ? ? Cemeteries ? ? ? ? Convents ? ? ? ? Outdoor flea markets ? ? ? ? Retirement/Nursing Homes?
The fee is auto applied when the shipment is billed inI will remove the $fee as a courtesyPlease disregard the bill you have received
Thank you
*** ***

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Revdex.com:
Pro number is ***
Regards,
*** ***