YRC Worldwide Inc.

Good morning,
I am in receipt of and thank you for your feedback. I do apologize for the difficulty you experienced with this shipment. An adjustment in the amount of $1,273.16 has been entered. Please allow up to 10 days for the credit to appear.

Good morning,
I am more than happy to look into this for you. I was unable to locate the PRO number associated with your shipment. Could you please provide that so that I can look into this? Thank you.
[redacted]

Good afternoon,
I am very sorry for the misunderstanding. Our procedure is to send a confirmation to the customer confirming all the information from the quote. The document that the customer attached is the confirmation letter from the quote. We send this so that the customer can review it and...

make sure everything is correct and if there is an error we can correct it before they ship. This shipment was reviewed in February and we were able to offer the customer our lowest rate possible, unfortunately, that is the lowest we can go due to the amount of freight that was shipped.
Sincerely,
[redacted]

Good morning, I am happy to reopen the cargo claim, please advise the YRC pro number this was in reference to so I may research. Thank you for your business. Please let me know if there is anything else I can assist with. Thank you for choosing YRC Freight.Did you know you can receive...

updates on your shipments status in real time and automatically receive shipment documents? Click here to sign up for our Shipment Notification feature on www.yrc.com!  Cassidy [redacted]Customer Service Specialist-Lead-Internet/EmailYRC Freight—Urbandale, Iowa.Office: ###-###-#### | Fax: ###-###-####YRC Freight Customer Service Center ###-###-####Confidence Delivered. ®Time-Critical / Exhibit / Cross-Border

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10969364
I am rejecting this response because:
I do not accept that we are "some distance" away. We are about 45 miles north of Houston. Additionally, it is within your power to refund to Tiger Direct and then they can refund to us. The Tiger Direct rep we use also called your company and was give the same runaround as I.
Regards,
S

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Unacceptable Responses:All messages were returned to the company.  The first call I received was the 18th, again on the 19th, Nobody answered your company phone and I left several voicemails. I finally  scheduled delivery on 20th for the 21st after numerous calls to your company.  You were to delivery the Furniture Friday afternoon Aug 21, no show, no calls! No truck was at my house on Friday Aug 21st.  Your company  called Sunday afternoon said driver got busy and would be there Monday between 10-2PM. Again no show, but your company called and said the furniture was loaded on the WRONG TYPE of truck and would reschedule for Tuesday. No truck was at my house Monday Aug 24th.  Tuesday you did call and say since [redacted] was on the billing paperwork your company would again not delivery as scheduled the three times already prior .  Again no truck at my house Tuesday Aug 25th.  I did actually receive at least two different calls about this one from your company, one of them was suppose to be a dispatcher. I informed them I had the original bill of sale. They showed little interest in resolving this issue.Delivery was finally completed Wednesday August 26th. This delivery was completed several hours later than was scheduled showing no respect  for me as a consumer who paid for your services upfront.   Seems strange that the packing slip still has the incorrect name noted and it was never changed. Yet it was such a big deal that it prevented delivery, I was suppose to be required to show Identification (which never happened) and that prevented delivery with additional charges occurring? With no corrections or notations to the spelling of the name. Oddly suspicious. for additional billing charges..... 
Regards,
[redacted]

We apologize for any misunderstandings.  Please find the attached bill of lading which was completed by the shipper.  You will note the shipper did not originally have your name on the paperwork.  As a result, we were not able to perform delivery to the name of [redacted].  We left messages for delivery arrangements on 8/16 and 8/17.  On 8/18, we left a message for [redacted].  We received a voicemail back later in the day advising [redacted] had left the country and did not leave a date for return.  We left a message again on 8/23 and on 8/25 the shipment was return back to  our terminal to verify delivery to the correct party.   Please be advised we are not billing [redacted] for the freight charges as the shipper has agreed to pay all the freight charges related to this shipment.   A new appointment was made to deliver on 8/26 and we did deliver the shipment on 8/26.

Good morning,
I do apologize the driver did not advise you of the additional charges for an inside delivery. I have made a one time adjustment to the invoice to remove the charges that were assessed to you.

Good morning,
We have removed the [redacted] fee from this shipment. Also, as a courtesy, we are going to remove the $103.00 inside delivery fee due to this not being quoted correct with that information. The new total will be $369.05.
Thank you
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Once we receive the updated invoice for $369.05, we will process it.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Pro number is [redacted]
Regards,
[redacted]

Good afternoon,
I am very sorry for the issues you have experienced with this shipment. I have corrected this bill and you can disregard the notices that you have received. Again, I apologize that this was not corrected when you first called in to our customer service department.
Thank you,
[redacted]...

[redacted]

Good afternoon,
I do apologize for the difference in rates that were assessed to your shipment. In reviewing the claim that was submitted, I see that the two crates that were shipped contained different items and were declared as such. The original shipping documents listed the correct [redacted] for...

both pallets but an incorrect sub- classification for the second pallet as it had a different density based upon the dimensions. Using the [redacted] number of [redacted] as was listed on the original bill of lading, the proper sub class for a pallet with a density of 6-10 would be sub 3 and a class of 150. I again am very sorry. Should you wish to file a cargo claim for the damage done to your shipment, please fill out a claim form on our website or using the link https://my.yrc.com/dynamic/national/servlet?CONTROLLER=com.rdwy.ec.rexclaimssubm...⇄

Good afternoon,
I am very sorry that this fee was charged to you. There is a fee involved if a liftgate is needed to make delivery but the charge should be accessed to the payer of the freight charges per our Tariff Rules. I have made this correction. You can disregard the invoice you received....

Again, I am sorry for this inconvenience.
Thank you,
[redacted]

Please advise of the pro number or freight bill number and we will be happy to research further.  Thank you.

I have attached the original correspondence that was sent to the claimant.  It consisted of a copy of the original delivery receipt that shows this shipment was delivered to the tradeshow site with no indication of damage.  Our liability ends once the freight is signed for.  It is...

then additionally handled by the tradeshow representative and thus they take responsibility for the freight.  I have also attached a copy of the claim declination letter that accompanied this delivery receipt explaining the claim had been declined.  The claimant will need to pursue their damage claim with the tradeshow site as that was the last company to accept the freight clear into their possession.  Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I have attached pictures of the damages. As from the picture, the damages occur during transit. It is impossible that these are shipments are damaged by the show site bringing it to the booth space which is less than 1 minute away by forklift. YRC deliver this shipment the same day I came into the show site July 5th. So it could not be damaged by the show site by just bringing it in from the dock to the show site on the same day. Obviously the forklift driver or whoever was accepting the shipment would not write anything on the paper because its not their responsibility. 
Regards,
Daniel [redacted]

Good morning,
I have reviewed this shipment and do apologize for the delay. Normally, any request for a reduction on a time critical shipment would need to be requested within 45 days of the due date.
Would you be agreeable to a reduction of charges to $303.11? This would be a 50% reduction in...

the freight charges. Please advise if this would be acceptable.
Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]