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YRC Worldwide Inc.

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YRC Worldwide Inc. Reviews (95)

Good afternoon, Please advise the YRC Pro number so we may research and better assist you.

Good afternoon, Please advise the YRC pro so we may research and advise. Tell us why here...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:  I am a consumer caught in the middle of this legal Agreement with [redacted] and YRC.  I can certainly file the claim with [redacted], but they may have a different interpretation of this Agreement, especially since [redacted]'s damage policy published for its customers differs totally from what YRC and this Agreement states.  Until I hear from [redacted], I will not agree to close this case.  [redacted] states in clear English that if the customers signs off on the delivery invoice, any damage claim must be presented to the freight carrier, which is YRC.  Why does the attached letter of understanding (Agreement) be referenced in [redacted]'s published policy, since it was signed in 2011?
Regards,
[redacted]

Good morning,
In looking further into this issue, I see that when the shipper originally set up the shipment, they had notated on the original Bill of Lading that the consignee was a [redacted], not [redacted]. When the freight arrived into the destination terminal on 8/16, the terminal called...

the telephone number listed on the Bill of Lading by the shipper and left a voicemail for the consignee to call back to schedule the delivery appointment. Another voicemail was left on the 17th. The terminal also spoke with a Christine with [redacted] in regards to getting an alternate telephone number to schedule the delivery appointment. It was at that time the terminal was advised the telephone number was correct but the correct name for the consignee was [redacted] and not [redacted]. A third voicemail was left for the consignee on the 18th and he was advised that the storage charges would begin to accrue. The terminal received a message back from the consignee stating he was out of the country but did not provide a return date. The terminal obtained a Letter of Authorization from the shipper/payer, [redacted] accepting storage charges. The terminal left another voicemail for the consignee on 8/23. The freight was out for delivery on the 25th but the consignee advised that there was not a [redacted] at his location so the freight was returned to the terminal for disposition. The freight was delivered the following day on 8/26. The storage and redelivery charges are valid as agreed to per the Letter of Authority on file from the payer, [redacted].

Good afternoon, I do show this was declared a failure for YRC, for all Time Critical failures we do have a dedicated team set up to assist with the reduction/removal of freight charges and any other time critical issues or concerns. Their email (for future reference) is...

[redacted] or their extension when calling our ###-###-#### is [redacted]. For this particular shipment I show that Echo Global is the paying party, as we have no invoice that we have sent or generated for your company we would not be able to directly remove your invoice as it is not from us, but rather would encourage Echo Global to reach out to us so we may speak with them directly about their invoice. I am very sorry for the inconvenience that this failure caused.

From: [redacted]<[redacted]>Date: Wed, Aug 16, 2017 at 5:19 PMSubject: Re: You have a new message from the...

Revdex.com of Greater Kansas City in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Good Evening,Shortly after filing this complaint I finally got connected to an assistant on YRC's live chat. She was very helpful and sent me a form to sign and return so that the shipment could be delivered without me present. After I was given [redacted]'s email I sent her an email about how I tried calling her every time. She did not say much about the calls, but was very responsive in emails. I think YRC should just give out emails when they leave voice mails because the response was instant and that form was all I needed.The delivery was made today and the driver, [redacted], was very polite. He called me to ask where to leave the shipment. I do not think he was aware that I had previously given authorization, but he told me he would make a note that I did. He left the delivery exactly where I asked. The only dissatisfaction now is that none of my calls to them were anaswered, but emails were instant.Thank you,[redacted]

Good afternoon,I apologize with the problems you have experienced, can you please provide the YRC Pro number so I may track this shipment and assist?  Thank you.

[redacted], I understand your frustration on this matter and we are trying to resolve this as quickly as possible but due to the current fire situation in [redacted], there will be a delay.  To further clarify you will not receive anything from YRC Freight.  The claim and freight charges were taken care of by the shipper and thus will be resolved with the shipper.  Anything you feel you deserve in terms of monetary compensation will have to be received from them. Thank you, [redacted]Legal Analyst – Cargo ClaimsYRC Freight — Field Resource Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your...

complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:  I'm not rejecting this response, but also am not accepting the response (no choices available).  The business needs their claim number, which is #[redacted].  I preferred uploading a copy of their denial letter but apparently no option to attach.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because YRC has not closed the issue.  We can send this back and forth for 120 days if you want, but until YRC properly resolves the issue with the [redacted] company, I am not willing to say the issue is resolved, because it is not resolved.I do need to add my concern to your comment that the fires in [redacted] are preventing pick up of the items.  There are not any fires near us, and the fires that were in [redacted] were far more prevalent when you delivered the first two shipments than they are in the last three weeks.  These damaged [redacted]s are sitting under the eaves of my house cluttering the front, and they need to go...either you need to pick them up, or you need to tell me that I should dispose of them in my next garbage run.  They have been sitting here for nearly two months.  I think that has been more than patient, don't you?  The damaged [redacted]s are being evicted!  Either you need to let me know you are picking them up next week, or they will be removed.Candidly, your excuse of not being able to pick up the items because of fires seems to be a really a lame excuse after two months since the items were delivered damaged.  Please attach the dated document that gave you that kind of non-sense excuse.  Please understand, I am not bowing out of this conversation until full resolution is attained.  I am not going to let you off the hook for the irresponsibility.  While the [redacted] company is the organization that you may be reimbursing for the damage, it has been me and my family and builder who have felt the brunt of your irresponsibility, so we are aligned in following this through to completion.Remember, our communication is part of visible public record, and if you want to continue to banter back and forth with excuses, its negative reflection is on you, not on me.  My builder has been livid on the impacts on our project because of this problem, and I don't think you want to receive the ear full that he would provide.  At least you have a filter with me.  Might be prudent on your part to quickly resolve this financially and cut your losses!
Regards,
[redacted]

Good morning, I am sorry for the inconvenience, can you please provide the pro number for this shipment so we may research this issue? I apologize if you had not received a response to your previous request we would be more than happy to review this as soon as we have the pro we can evaluate.As...

a note YRC, as all LTL carriers we do charge for inside delivery per our Tariff 100. This information is available on our website as reference if you would like to view at [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good afternoon,
I spoke with Mr. [redacted] in regards to this issue this morning. I attempted to locate the shipment in our system without a tracking number but was unable to find any freight that was destined to him. As I explained on the phone this morning, in many cases these [redacted]...

shipments are picked up from a warehouse and can be given to a partner carrier to make final delivery. This can make locating the pro (tracking number) within our system difficult. The actual product itself may not be missing, but without further information (such as the pro/tracking number) I am unable to provide any further information.  I am sorry for the confusion.
I do apologize that I was not able to locate the shipment with the information that was provided. I would be more than happy to assist with an update on the delivery of the freight should the customer be able to provide a pro/tracking number. I can also address the freight charges at that time. Any cargo loss claim filed would also need the pro number associated with the shipment should a claim be needed.

Greetings,
I am very sorry for the issues you experienced with this shipment. Due to this being a time critical shipment and being all short for several days we will remove all the freight charges on this shipment. This will reflect in our system within 24-48 hours.
Thank you,
[redacted]...

[redacted]
YRC Freight

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Address: 10990 Roe Ave, Overland Park, Kansas, United States, 66211-1213

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