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Zito Media Reviews (212)

Review: The service that I have been receiving for the past 2 years has been down right deplorable. From day one of Zito Media buying out and taking over the cable service in the area that I live in, the service has been terrible. Channels are constantly freezing up, reception fuzzy, deleting channels without notifying the customers, being charged for channels and NOT getting them, and basicly being given the run around when calling to complain. For example, (this is just recently), my cable went out for about 3 hours on Sun Dec 29. When it came back on, it was a little fuzzy, but it cleared up after awhile. Then on Mon Dec 30th at about 11:30 am, my cable went out again and did not come back on. I called later that night and was told that a service tech would be out on Tues Dec 31st. T called Tues to confirm that they would be out and was told that they would be. I was home all day and was up till midnight waiting, no one showed or called to cancel. I called Wed morning, Jan 1st, to complain and was told that since it was a holiday, it would be Thurs, Jan 2nd, before they would come out to fix the cable. When I called on Thurs to confirm, I was told it would be Fri or Sat. I hung up after getting very upset. My sister called back to confirm this and was told that it was scheduled for Mon, Jan 6. This is highly unexceptable. I cannot afford satilite and there is no other cable providers for my area. I have tried to talk to upper management to no avail. No one wants to forward my calls or even give me the information that I requested so I can contact him myself.Desired Settlement: To receive the channels that I am not receiveing but am paying for, better cable customer service and better cable service.

Business

Response:

Customer issue was resolved on 1/3/14. Confirmed by tech manager from the area. In addition to credit of $12.05 placed on 1/2, another credit of $10 was issued for inconvenience.

Review: We were to receive internet and phone service on 11/13/2013 instead receive only partial service of internet on or around 12/4/2013 but no phone. They cut our phone line on 11/13/2013 and we were without phone for three weeks. After many many calls on my cell phone on hold and using all our family min we finally got full service on 12/04/2013. We were told by the last gentlemen we talked to at Zito Media that we would be credited for those three weeks. Today we received a bill for the past month that we had no service except one week and the next month and Zito billed us saying we were a month behind on our bill. This after the gentlemen told us to disregard the the first bill that came cause we did not have the service we requested. I called Zito and talked to a lady named [redacted] that told me we would be credited five dollars and would have to pay $72.80. The problem is they charged us $56.65 for the first month and credit us five dollars for three weeks of no service. Total bill for two moths is $77.80. [redacted] was very rude when I asked for supervisor and said there was no supervisor available, then told me after I persisted that supervisor wasn't available. So I asked when a supervisor would be available in the next 365 days and she said there was no one I could talk to. I told her I wanted to talk to supervisor again and she said no, your bill iss $72.80 and that's what you need to pay. The problem with this company is all telephone numbers through out the USA go directly to PA trunk station where people give you the run around. Even the local number here in [redacted], ca goes there. All I want to do is pay for something I received and not a penny more. Thank you Revdex.com for your time and understanding.Desired Settlement: Credit for the three weeks after 11/13/2013 and better staff training in customer service.

Our phone and internet now we are happy with [redacted] customer service at this company so far is really bad.

Business

Response:

Customer's monthly bill rate is $38.04 as the promotional rate for the first 6 months of phone service is $0/month. Since 11/20/13, customer has downloaded 133GB of data with almost 75GB occurring prior to 12/6/13. This shows HSD was functioning at that time. Since the customer was credited $5 already for a free service, we can add another $10 credit for the inconvenience the customer experience. This represents a total credit of almost 40% of the first month's billing. While all call traffic does route outside [redacted], we do provide an office that is staffed with a local agent that can be utilized by heading to the office at [redacted]

Review: I scheduled an appt with Zito media over two weeks ago. the appt was set up for Thursday, October 24, 2013 between 8-10 a.m. I waited an entire day and no one showed up. I made 5 phone calls to their company that day and later found out my appt had been rescheduled to today Tues Oct 29th but no one from the company called to tell me this. I found it out after the 5th phone call. Again today my appt was between 3 and 5 pm. It is now almost 7 pm and I have had no response. I am on my 3rd phone call to the company and have asked for a supervisor who was to return my call over an hour ago. I would like to file a complaint against them for the TERRIBLE customer service. If you need further information from me, please contact me and I will gladly talk to you. Thank you.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the digital converter box installed at an appt that someone actually keeps. I would also like compensation for the time off of work and numerous phone calls made.

Business

Response:

Installation was completed on 10/29. Customer account was credited on 11/18 for inconvenience.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Zito Media's response was that my account was to be credit for an inconvenience. I received my bill today which is the first bill received after the installation of the digital box. there was no adjustment in my bill. I would have thought it would have been on this bill if there was going to be an adjustment made.

Also since installing the digital converter box, there are times that the picture freezes and you have to wait to catch up on the show you are watching or you just miss that segment.

Thank you

Regards,

Business

Response:

Customer assumption was incorrect. The December billing was cut before the credit was placed. Current balance due is $58.13 rather than $69 stated on the bill.

Review: Zito Media's business practices are sub-par! I called them numerous times about the internet services that I have through them. The speed that I was supposed to have at the time was 10mbs which I was recieving only 3-4mbs on a good day.They sent out a technician, I upgraded my Modem that they "recommended" and also upgraded to 20mbs(also recommended)just to get faster speeds and after 2 months of almost daily calls to them they finally admitted to having too many people on the server which was overloading the system.I asked to be refunded for the 3 months of terrible service that I recieved and they told me that I would be refunded $5 for the difference of the 10mbs to the 20mbs! 5 dollars????? my bill for 3 months of the TERRIBLE speeds was at least $168!!! The Lady that I talked to on 6/21/14 was very arrogant and rude, Their internet speeds are variable on a daily basis and any complaints to them about it, they tell you that its not a guaranteed speed of 10mbs or 20mbs just a random speed of up to the max! They dont tell you that when you sign-up for the service though! Zito Medias business practices in my opinion are just terrible and careless!Desired Settlement: I would like to recieve a better refund for the terrible service that I was getting! 5 dollars does not justify it!The customer service Representitive needs some people skills!

Business

Response:

an incremental credit of $25 was added to the account. A technician was also sent to the customer's home to improve the RF levels on the modem to prevent degradation at night which are peak usage hours. We can adjust the code back to 10M if the customer would prefer rather than 20M. One point of clarification - this was not due to the service being oversold or congestion on the port.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Their response is full of lies! Several customer representatives that I talked to through my many calls to them told me that the server was overloaded and they had to order another card for the server to handle the load. They told me it would be 2weeks from the date of my last calls. It ended up being about 3 weeks! The ONLY Technician that I ever saw come to my house did absolutely nothing but told me that the issue stems from the main server and there was nothing that he could do to help at my house. The slow speeds were NOT only during their "PEAK" hours!! it was ALL hours of the day-not just at night!

Review: We have been without internet for four weeks and have been promised time and again that the repair man would be out almost every day. We just can not get a straight or honest answer from anyone and we can't get our service restored. I work from home most days and because of this outage I have had to drive 70 miles round trip each day to go into the office.Desired Settlement: Repair whatever the problem is and get my internet back up and running.

Business

Response:

modem is online and in use. Credit is applied to account

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We are once again completely without internet service. This means that we have NOT had internet service for around 4+ of the last 6 months.

When we call in to get some resolution, we are told there is a maintenance work order on the account (which was unrelated to the current issue) and they can't give us an ETA on when a tech will even ATTEMPT to fix this. The maintenance order was put in on May 7 and was due to continually slow speeds (less than 3 down on a 12 mbps plan), and we were told they would be here between 8 am and 10 am May 21. Our service went out COMPLETELY that day and no one from Zito came to complete the order. We were later told there was an area outage and everything was restored, but we are still out of service. We cannot get a supervisor to return our call, most of the customer service reps are rude and not helpful at all, and yet we are still getting billed for a service we don't have use of. This is ridiculous and completely unacceptable.

Ironically, Zito is now advertising 50 mbps speeds in our area and even included a flyer for it in our last bill. We would be happy if we just had ANY service with them at this point!Desired Settlement: We want our balance completely wiped out (since we've had service less than 2 months out of the last 6 months, yet have paid more than that already), but more importantly we either want our service restored or for them to cancel our service and come pick up their equipment. We are very, very unhappy.

Business

Response:

November 4, 2014To whom it may concern:This is in response to complaint# [redacted] which was filed by

[redacted] from [redacted],AL .The customer was having an issue with HSD connectivity. This

is still an active customer who has since had service restored. A follow up

call was placed the last week of October to confirm service quality, but not

returned. The modem is showing online and using data as of 11/4/14. Customer

has been provided credit of $36.50 since May 25 to offset downtime.Sincerely,Zito Media

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

We have been provided SOME credit, equal to around 2 WEEKS, yet have been without usable internet for around 4 of the 5 months since May 25. I am in frequent contact with Zito Customer Support and their service people. The only calls I typically receive from Zito are threats to cut off my (non-working) service if I don't pay MORE money for a service that isn't working. I did get a call, which I answered, from a supervisor (Amy)sometime in October but I checked and our service was NOT working then, even though she had been told it was.

Our internet is working as of the last few days, but since I have no hopes that it will continue to do so, based on past experience. I will not be paying any more until at LEAST January 1, as the amount already paid - even when our service was NOT working - should cover at LEAST 4 additional months IF our service works that long.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: once again, our internet service is completely down. November 7 (after less than 1 week of service), our internet went out again. When we called on Monday, we were told that they were putting in a "MUST DO" (ha!) appointment for Tuesday. No call, no visit, and no service on Tuesday, so I called at 7:30 Tuesday night and was told the ticket was still open and it might be 8 or 9 pm before they made it out to work on it. No call, visit, update, and still no internet service as of today (Thursday) so I called customer service again. This time, they said the "MUST DO" appointment was moved to today.

THIS is the problem with them - if you don't call, they do NOTHING; if you call enough, they do very little to correct the issue and communicate even less. I've literally spent hours and hours and hours calling them, only to get very little resolution and never anything of any permanence. The time and money it has cost me (I work full time) is not even something I want to think about.

As far as the response regarding our usage - it's not shocking that when we DO have any service, we have quite a bit of usage because we MUST do as much as we can for the short time we have it (normally less than a week). When normal activities such as REQUIRED downloads for updates of Windows, virus software, applications, etc. are delayed for weeks and months, the usage required to get them up to date WILL be quite high. I don't think that is rocket science and the statements by Zito media are very misleading.

Just to illuminate the depth of the problem - we have had to resort to paying for ANOTHER internet service because we cannot rely on Zito to provide even a CONNECTION, much less any kind of usable service. This is unbelievable and they are the worst company I have ever had to deal with. I'm surprised they are still in business. If we don't get some resolution soon, I will be filing a formal complaint with our state attorney general; Zito's refusal or inability to provide basic service is unacceptable and if they cannot rectify the situation they should release the lines and allow a more capable company to provide service.

Again, I will emphatically state that we will NOT be paying another dime to Zito until at least after January 1st. It is almost laughable that we have to use our OTHER internet provider to pay our ZITO internet bill!

Regards,

Business

Response:

The service has been restored and has been on for the past two days. A credit for that downtime has been applied to the customer's account as well.

Review: (This also includes false advertisement, lack of response from customer service and technicians)

I inquired about internet service in regard to a flyer I got from Zito Media that stated Internet $25.00 a month plus free digital phone for 12 months. I told them I could only have someone come out on Saturday because my daughter works from home. They were suppose to contact me back to see if they could do a Saturday appointment. Instead of calling me back they sent out a technician on a Thursday. I told him I did not make an appointment. He told me he came all the way from [redacted] Nebraska and would I please let him in. I should have never done it but I did let him in. He installed the modem and told me they would activate it from the office and he left. The internet never activated the modem it was supposedly defective. They said they would send out a Technician on Monday. My daughter took the day off work and lost wages. He never showed up. We called again to have him come out on Thursday and again my daughter lost wages waiting for a technician that never arrived. We called to cancel a service we never had (09/19/2013) . I was told it was cancelled and we would not be billed. I called in the next day to make sure it was cancelled (09/20/2013) and was again assured it was. Well I received a bill for $77.44. nearly triple what their advertising flyer of $25.00 a month with free digital phone for 12 months, said. Even with prorating this was way too high. But, the point is we should not have been charged anything because we never had ANY service from them and they never sent anyone out to repair it. I called in today (09/24/2013) to tell them they should never have billed me and was told my account was never cancelled. I spoke with two people on the 19th and 20th who assured me it was cancelled and I would not be billed. They are refusing to send me a bill which states the account has been credited in full for a service I never had. They have hung up on me. My nerves are frayed dealing with this company. They lured me in with a deceptive advertisement. The sent out a installer without my permission, and they gave me a product that I never had access to and never worked from day 1. I have since checked them out at the Revdex.com.org website only to discover they have an F rating. I wish I would have done that sooner. Please check into this company to protect other consumers in Kansas from it's false advertising and utter lack of customer service and technical support. No one should have to go through what I had to these past 2 weeks. It's obvious from their rating on Revdex.com that they have done this to many more people. I will not be paying for services I never received. I should not have to pay for something I never had. They should pay my daughter for wages lost over waiting for no-show technicians, but I don't expect that to happen.Desired Settlement: I want them to wipe out that $77.44 bill that never should have been sent out in the first place. I did not have ONE day of internet service or phone service from them. They never delivered the service they promised. Their technicians never showed up to fix the issue like they promised. Their customer service is a joke. I want them to also come get their defective modem which will be left behind my back door. I will not be charged for their modem. If they want it back they need to come pick it up. Zito Media has put me and my family at enough of an inconvenience dealing with their horrible company. They also need to stop sending out deceptive advertising flyers. $77.44 is no where near the $25.00 a month they advertise. Even with prorating it is still way more than the advertised price. They mislead people to reel them in and then give them no service and no one to repair said service and bill them almost triple the amount that was advertised. This company needs to be stopped stopped from deceiving consumers and needs to clean up its act with its shoddy customer service and no-show technicians. I have also filed a complaint against them with the Kansas Attorney Generals office. Hopefully someone can help protect consumers from them

Business

Response:

Customer's bill has been fully credited. The next statement coming out will show no balance due.

Review: We have been without internet and phone since June 3rdDesired Settlement: We want the internet and phone repaired ASAP and future needed repairs to have an ETA. Leaving someone without internet and phone for 2 weeks with no scheduled repair date is ridiculous. And to top it off calling customer service and listening to them say that we are on a maintenance ticket that has no estimated completion date is hilarious.

[redacted]...escalate it, give it an ETA, and get someone out here to fix it...

Business

Response:

Service is restored. Applied an additional credit of $35 to the previous $25 for this month for a total credit for $60 to account for downtime.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Total service outage (TV, phone, internet) started on 6/29 the day after it came back on and is still out

Regards,

Business

Response:

This has been resolved and been on for the last 40 hrs.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On July 4th the cable that I have at [redacted] went out. My mother called on July 6th to put in a work order to have this fixed and was hung up on by the woman who helped her. She then called back to be hung up on again and to get no where with a work order. When she called back on July 8th she was told that it was just her tv that needed to be replaced despite telling the rep that the error message of "no signal" was on all 4 of the tvs in the house. She was then told that a tech would be out on the 10th to fix the issue. In which they never showed. She then called them the evening of the 10th to find out why a tech did not show and was informed that a tech would then be coming out on the 24th due to being understaffed and that was the next only available time. She was also informed that she would only be receiving an $8 and some change credit towards her bill. On 7/17 at 7:42PM I called and spoke to a rep by the name of ** to find out why the lack of service for my mother and the rudeness that she received. He informed me that they would up her credit to $38.24 and that it showed in the system the dates, times, and the rep she spoke to. I asked for the address to mail a formal complaint and was told to mail to the billing address. I was also told that I could not speak to a supervisor and that a request would be put in for them to call me in which I was then hung up on.Desired Settlement: I would like a formal written apology for the horrible customer service that both my mother and I received. I would like to see that the company implement a better customer service policy including the ability to discuss issues with supervisors when requested in a timely manner. The company to increase man power if they are as understaffed as they claim to keep current techs from being overworked and for work orders to be addressed in a more timely manner.

Business

Response:

We at Zito Media are sorry for yours and your mother's experiences. That is not what we strive for and it is not acceptable. We are currently in the process of hiring more technicians in Alabama to cover the demand and again apologize for the delays in providing you a satisfactory resolution.

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Description: TELEVISION & RADIO-DEALERS

Address: 1718 Barlow Rd, Wickliffe, Kentucky, United States, 42087

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