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Zito Media Reviews (213)

This is a response to follow up for complaint # 1[redacted]. We have reached out to Mr....

[redacted] regarding troubleshooting the speed issue he has reported. We have requested further information from the customer in order to assist him in resolving this issue as quickly as possible. This matter is being addressed and we will continue to work with the customer to determine the best and quickest way to resolve the speed issue he has reported. All efforts are being made to satisfy the customers complaint and his account has been credited for the inconvenience as well.
Sincerely,
[redacted]

Business Response to a Complaint
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Complaint ID#:
[redacted]
Company Name:
Zito Media
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
NA
Response:
I spoke to Mr. [redacted] today. He said the speeds are good. This has been resolved. Thanks [redacted]
Sent on: 4/7/2015 3:57:20 PM%3

Re: [redacted] Complaint ID #: [redacted].  To whom it may concern:  This is a response to follow up for complaint #[redacted]. We had our Maintenance Technician out on 2/3/2017 to address and resolve the signal related issue that was effecting this customer. The work was completed that...

same day. We have attempted to follow up with this customer on 2/6/2017 and left a voicemail. Due to the trouble this customer has had, we have applied a credit of $25.00 to their account. We consider this matter resolved. Sincerely,  [redacted] Customer Advocate Zito Media

Zito Media [redacted]
[redacted] Revdex.com, Inc. 844 S. 4th Street Louisville, KY 40203-2186       [redacted]
[redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted]   We are sorry for the trouble...

that this customer has experienced. We had our maintenance technician out to resolve this issue on 3/17/17. The customers modem is back online with wonderful signal levels. We have attempted to reach the customer but were unable to do so. We have applied a $25 credit to the customer’s account for the time that the services were not working properly.  We find this matter resolved. Should this customer have any additional questions, we can be reached at 1-[redacted].    Sincerely, [redacted] Customer Advocate Zito Media

Business Response to a Complaint
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Complaint ID#:
[redacted]
Company Name:
Zito Media
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
[redacted]
Response:
This has been addressed with customer. Maintenance tech has been there and monitoring the issue
Sent on: 9/8/2014 11:43:03 AM

Mr. [redacted]' speed issues have been addressed.  We have determined that acceptable speeds are being provided to the customers home.  However, the customer has devices that are known to have speed related issues regardless of the ISP. For instance, my personal iPhone also experiences speed related issues with both Zito Media internet services as well as a well known competitor in this same area. This  means the issue is not with the Zito Media internet service itself, but something within the devices he chooses to use at his home location that are slowing his speeds.  There is no further troubleshooting or other options available to assist with this issue at this time. 
 
Sincerely,
 
[redacted]
Customer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I cannot accept this decision until I have my internet working consistently for more than 2 days. I consistently have been calling and they cannot tell
Me
Anything as to why it isn't working and when it will
Be working. Until it works consistently, I cannot
Accept
Their decision. 
Regards,
[redacted]

To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted]. We apologize that this customer is still having trouble with her services. We have continued to work on this and have found a crack in a main line that we have repaired. There are unrelated signal level issues that have since come up that we plan on addressing this coming week. Due to the trouble this customer has had, we have credited all charges for the bill due 11/23/2016. This will cover charges from 11/11 – 12/10. This will ensure the customer is not charged for services until we are completely able to resolve this trouble. Sincerely, [redacted] Customer Advocate Zito Media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

We have, yet again, had the same problems with Zito media. They are our only internet provider in the area and it is absolutely the most ridiculous service I have ever received. For one week our internet will work splendid. The next, it will reset every 7 minutes (I know because it got SO ridiculous that I kept a log). We have called on multiple occasions and for a while they swore our issue was our modem. So, last week they brought a new modem. It worked for one day. The Sunday after Christmas my husband called and was told it must be our router that was the issue. Zito media is quick to blame anything but the actual issue here. Our entire neighborhood has the same problems. Do we all have defective modems and routers?? I have tried to be nice, but I am paying $70 a month for [redacted] poor service and I have had enough.
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Desired Resolution / Outcome
Desired Resolution:
Repair
select
Desired Outcome:
I want my internet to work. I want to pay for the connection I am receiving. I want a credit on my bill every [redacted] month for the internet I am not receiving. I do not want a visit from the same tech that cannot fix my problems. I do not want some generic response about how all is well. I want to pay for what I get. I want an immediate refund and internet that works.

Please review the following response to this complaint.  We feel this issue has been addressed and have been unable to reach the customer to confirm this.  We consider this matter to be resolved and this complaint should be closed at this time.

Business Response to a Complaint
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Complaint ID#:


[redacted]


Company Name:


Zito Media


Company Contact:


[redacted]


Company Phone:


[redacted]


Company Email:


[redacted]


Person Who Sent the Complaint:


[redacted]


Staff Member:



Response:
Follow up call to Mr. [redacted], left a message Looks like this was resolved, his modem was online.
Sent on: 9/8/2014 11:40:02 AM

Mr. [redacted]' speed issues have been addressed.  We have provided him with a newer model of modem and he has purchased his own wifi unit to avoid speed issues that occur with multiple devices running different operating systems.  Our wifi equipment was not designed to...

interact with multiple operating systems all connecting via wifi and therefore, this is what was causing the latency in his speeds.  We do not feel there is anything further needed regarding this complaint at this time.
 
Sincerely,
 
[redacted]
Customer Advocate

Mr. [redacted]'s speed issue has been acknowledged by our local technicians in his area and is a line maintenance issue we are currently working on.  We are hoping to have all necessary upgrades completed very soon and in the meantime, I have applied a $10 off promotion for the...

next 3 months to Mr. [redacted]'s account to compensate for the inconvenience of the known speed issue. We will be following up closely to ensure this issue is completely resolved as quickly as possible.
 
Sincerely,
 
[redacted]
Customer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That is ridiculous. I have reached speeds of 80mbps at other locations on all of my apple devices. This is not resolved. This is not an issue with my device as we had been reaching speeds of 40+mbps when Zito fixed this originally. This is not an issue with Apple devices. I will gladly provide screen shots showing that the phone can reach those speeds with other ISP's and Netgear routers. [redacted] and [redacted] have quit responding to my emails after they specifically mentioned providing the upmost attention to my issue. I don't want it to come to this, but the amount of time I have spent and the amount of money I've spent getting less than 10% of what I'm paying for is forcing my hand. I am asking for a 100% refund of all funds I have given to Zito for faulty internet.
Also, the tech did not bury my cable completely. He just simply hit it under my deck and if he would have buried it like he said he would, my dog would not have been able to pull the cable out. I am also requesting a new drop in the exact spot I am requesting. His laziness is a prime example of why Zito fails. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My issues most certainly have not been addressed. The only two non-Apple OS devices in our house rarely connect to wifi. We have tested with only one device connected (Per [redacted]s direction) with similar results on both the Zito Media provided router/modem and the new modem and the wireless netgear gigabit router I purchased on my own. The router I purchased can handle up to 1 GB download speeds, yet I still only average around 10mbps on a good day when I pay for 65. I refuse to pay full price for receiving less than 15% of the advertised and paid for package of 65mbps.  
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
There are lingering issues remaining with my service, but I will work with [redacted] and her team to get those resolved.
Regards,
[redacted]

This is in response to complaint #[redacted].  Mr. [redacted]'s drop line burial has been completed as he has requested.  This was completed on 7/16/15. I have attempted to reach Mr. [redacted] by phone on 7/20/15 to confirm this has been completed to his satisfaction, however, I was...

unable to make contact and there was no voice mail for me to leave the customer a message.  As far as we can identify, this issue has been resolved and nothing further is required to satisfy customers complaint.
 
Sincerely,
 
[redacted]
Customer Advocate

First of all I am a currant customer of Zito Media and I have used their service now for nearly 5 years. I should be in excellent standing with them in that I have never missed a payment. I have TV-Internet-Telephone. When I first took on their service they asked for a credit card number and wanted to debit my account. I requested that I be sent a paper bill and not have my card charged due to the vast amount of card thief problems going on. I was assured my card would not ever be even used as long as payment was received in a timely manner. About 6 to 8 months ago I was told my card had become out of date and they needed a new nard number. I explained to them I did not want to pay by card and my fear of someone obtaining my information and miss using it. It was obvious they did not care about my concern or my payment history.

I am not a person who complains at any little things. About 6 months ago Zito Media raised the price to $130. a month. I called and was told that I should be happy because other were paying much more. I explained to the Customer Service Rep. I did not believe I was getting premium service for the amount I was paying. I was rudely talked to, I asked to speak to a Supervisor and was disconnected. That particular day I ended up talking to numerous people and got no where. At this time I started requesting the name of Zeto Media CEO/President and address of their home office. Needless to tell you I was denied all request. I was told it was totally against company policy because of possible retaliation on my part and the only I would ever get that information was to file a law suite.

Four months ago I received a bill now for $160. It said I was late and that was a late fee. I telephoned Zeto Media once again and they said because I do not have a card on file my bill was coming in late. I explained to them I always write a check within one to three days and send it. Zeto removed the $30. penalty. This charge occurred three months ago, two months ago and again this month. What I learned from Zeto Media is that my billing cycle ends on the 27th day each month. I never understood if Zeto Media does their own billing or they use a third party. I live in East Texas and I am guessing, but fairly sure it does not take 10 days to get a bill from Pennsylvania to my mailbox, not my bill back to Pennsylvania. Now how long does it take Zeto to post? No one has that answer. Zeto Media considers your bill is delinquent the next day, in my case the 28th day.

At the time of this writing February 6, 2018 I received a Past Due billing and a $30.00 fee. The post mark on the Past Due bill is January 31, 2018. Is this legal? I soon will find out. I looked at Zeto Media Revdex.com report card and it is a B-. I am going to take my problem to the Texas Attorney General office and to the Pennsylvania Attorney General office.

Now for TV. There is not a day that goes by I can consider I have a perfect picture on all channels. Some channels are very snowy, frozen picture, or not even on. It is not premium service, but it does have a premium price

I am a former customer of zito media and if you were to ask me to come back or refer a friend my answer would be HELL no! They are the biggest con artists I have ever met they will tell you one thing and do the exact opposite! NEVER use this company!

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Description: TELEVISION & RADIO-DEALERS

Address: 1718 Barlow Rd, Wickliffe, Kentucky, United States, 42087

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