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Zito Media Reviews (212)

Business Response to a Complaint border="0" cellpadding="0">
Complaint ID#:
***
Company Name:
Zito Media
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
na
Response:
Below is the response from our technician: The ground is frozen (-actual temp currently, -windchill)I will verify this address is on our listI left the customer a voicemail explaining the process
Sent on: 1/7/

We have, yet again, had the same problems with Zito mediaThey are our only internet provider in the area and it is absolutely the most ridiculous service I have ever receivedFor one week our internet will work splendidThe next, it will reset every minutes (I know because it got SO ridiculous that I kept a log)We have called on multiple occasions and for a while they swore our issue was our modemSo, last week they brought a new modemIt worked for one dayThe Sunday after Christmas my husband called and was told it must be our router that was the issueZito media is quick to blame anything but the actual issue hereOur entire neighborhood has the same problemsDo we all have defective modems and routers?? I have tried to be nice, but I am paying $a month for *** poor service and I have had enough.TranslateDesired Resolution / OutcomeDesired Resolution:RepairselectDesired Outcome:I want my internet to workI want to pay for the connection I am receivingI want a credit on my bill every *** month for the internet I am not receivingI do not want a visit from the same tech that cannot fix my problemsI do not want some generic response about how all is wellI want to pay for what I getI want an immediate refund and internet that works

Mr*** has disconnected his service with Zito Media
There is nothing further needed regarding this complaint at this time. Our apologies that our initial response
regarding this issue was not received
Sincerely,
*** ***
Customer Advocate

Re: *** *** Complaint ID #: ***. To whom it may concern: This is a response to follow up for complaint #***We are sorry to hear that this customer was still having trouble with his servicesWe did have a maintenance technician back out on 02/14/to address and resolve any additional signal levels that could be causing this issueThe technician has repaired services and all signal levels are well within acceptable rangeIf he is still having trouble with his speeds, he would need to provide us with speed test results while directly connected to the modem via an Ethernet cableDue to the inconvenience, we have applied a credit of $to the upcoming billWe consider this matter resolvedSincerely, *** *** Customer Advocate Zito Media

To whom it may concern, This is in response to the Revdex.com complaint ID: ***We are sorry to hear that this customer has experienced such trouble with their InternetOur Maintenance department has been out and replaced a main line as well as some additional equipment on the lineThis was
completed on 11/1/Since this time, this customer has had no additional drops offline, no packet loss and a ping time of 42msDue to the trouble, they have experienced, we have applied a credit of $to this customer’s account which will be reflected on their next billShould they have any additional questions, our customer service is available 24/at ###-###-####Sincerely, *** *** Customer Advocate Zito Media

This is in response to complaint #***We have an open work order scheduled for
10/30/to resolve the customers service related issuesOnce this issue has been fully resolved, the appropriate credit will be applied to the customers account
Thank you once again,
*** *** Customer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did discontinue service with this company for several reasons based around their unprofessionalism, such as being told that they do not care about my town and therefore do not need to restore any service in a timely manner, but just because I have discontinued service does not change the fact that they still have refused to fix their act of vandalismI will not consider this resolved until they are held accountable for their actionsVandalism is illegal and should never be tolerated, regardless if someone has an account with the company or notAll they need to do is replace the cable on the satellite that they slashed and I will consider this resolved
Regards,
Jacob Leuenberger

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Zito Media
Company Contact:
*** ***
Company Phone:
*** *** ***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
This was resolved todayMade contact with Mr*** Thanks ***
Sent on: 9/9/5:50:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I cannot accept this decision until I have my internet working consistently for more than daysI consistently have been calling and they cannot tellMeAnything as to why it isn't working and when it willBe workingUntil it works consistently, I cannotAcceptTheir decision.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have had to call again on Saturday,Sunday and Monday (11/- 11/07)as IAm unable to use the internet and it remains very slowAgain after my call this afternoon 11/7/they said I have major signal issues and a tech was to be out here this morning but the work order remains and they have not come out and it remains I have very slow to no internet at all Therefore, I reject as they have not solved the problem and issues I am having.
Regards,
*** ***

This is in response to complaint #***. Mr***'s drop line burial has been completed as he has requested. This was completed on 7/16/I have attempted to reach Mr*** by phone on 7/20/to confirm this has been completed to his satisfaction, however, I was unable to make
contact and there was no voice mail for me to leave the customer a message. As far as we can identify, this issue has been resolved and nothing further is required to satisfy customers complaint
Sincerely,
*** ***
Customer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The email provided by Zito Media in the last communication ([email protected]) is not functionalI have attached a picture of both ends of the cut cable to this message
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Then technically isn't it illegal for them to record MY end of the call? It's not illegal if both parties record for quality assurance

Revdex.com:
A one month credit? Are you kidding me? That's a huge slap in my face for all of the DISREGARD that you have had for me as a Customer for over a year! That is NOT satisfactory to me! I have called NUMEROUS times to get this problem fixed and to make matters worse, tell me you're sending a Technician out and never show upLike yesterday when you told me that, guess what? The Technician NEVER SHOWED UP!!! Sick & tired of all the "promises to get this fixed"Sure is funny that when a complaint is lodged against your company, I suddenly get a phone call that it's fixed & running "stable." You have received $of my money for the last months & that is what I want refunded or credited to my accountAfter all, where is my "COMMITTMENT TO AFFORDABLE & QUALITY SERVICE?" As stated on your monthly statements that I receiveIf you are truly concerned for keeping your customers happy, then see to it, that I either get the money refunded or give me months service FREE!!!
I am a Retired Veteran serving years of QUALITY SERVICE to keep you safe & FreePlease make sure to show me the same respect!!!
Regards,
*** ***

This is in response to complaint# ***. I have verified the customer has had multiple
issues with their service over the past couple months. We have sent technicians out to resolve this
issue and it has recently been determined that there is a new part that
is
needed to resolve the issue properly.
This part has been ordered and was just installed. This issue should be resolved at this time. Mr***'s account has also been credited
with a full month of service plus the $in credits that had previously
been applied to the accountThe customers last technician appointment was on
7/2/and we attempted to reach out to Mr*** on 7/3/to verify the
quality of his services has been improved.
We feel this issue is resolved at this time
Sincerely,
*** ***
Customer Advocate

Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com 844 S. Fourth Street Louisville, KY 40203 Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint ID: [redacted]. We are sorry to hear that this customer has had such trouble...

with his services. We have had a Technician out to restore services. The customer is now online and has no packet loss. We will continue to do work throughout the week of August 8th to ensure services stay up and stable. We have credit the customer’s account from 7/31/2016 – 8/8/2016 in the amount of $16.26. We consider this matter resolved. Sincerely,  [redacted] Customer Advocate Zito Media

For 3 weeks have had 6 channels out, now lost another 2 for a total of 8 channels. When you call to complain your put on hold for long periods. The picture on all channels is not good, lines go across the screen on most channels, sound is delayed a few seconds on some channels which makes it unwatchable. PBS's sound is not always working making us miss shows since Zito took over our old cable co. Rates have increased 60% over the last years while the service has declined. Have only 1 service technician to take care of hundreds of miles in service area who is over worked. Due to lack of technicians company punishes customers by not giving good service & is horribly ran. Have made well over 30 phone calls with in the last 2 years. This is ongoing & needs to be addressed immediately.
Translate
Desired Resolution / Outcome
Desired Resolution:
Repair
select
Desired Outcome:
I just want the service I pay for. To have infrastructure issues resolved so that all the customers get what they pay for

Zito Media 102 S Main St Coudersport, PA 16915 Revdex.com 844 S. 4th Street Louisville, KY 40203-2186 Re: [redacted] S [redacted] Complaint ID: [redacted] To whom it may concern, This is in response to the Revdex.com complaint ID: [redacted]. We are very sorry to hear of the trouble that this customer...

has experienced with his services. We have had a maintenance technician out on 5/2/2017 to address and resolve the trouble that this customer has been experiencing with his services. Since this time, services have been online and stable. We have monitored services and ran a continuous ping test which shows good ping times with 0% packet loss. We will continue to monitor services to ensure that they are stable. In the meantime, we have advised this customer if he is having any further trouble with services to document when it happens and what symptoms he is experiencing. Due to the trouble, we have provided him with a service credit that will cover a month’s worth of service.   Should this customer have any additional questions, they can reach us anytime at ###-###-####. Sincerely, [redacted] Customer Advocate Zito Media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

For 3 weeks have had 6 channels out, now lost another 2 for a total of 8 channels. When you call to complain your put on hold for long periods. The picture on all channels is not good, lines go across the screen on most channels, sound is delayed a few seconds on some channels which makes it unwatchable. PBS's sound is not always working making us miss shows since Zito took over our old cable co. Rates have increased 60% over the last years while the service has declined. Have only 1 service technician to take care of hundreds of miles in service area who is over worked. Due to lack of technicians company punishes customers by not giving good service & is horribly ran. Have made well over 30 phone calls with in the last 2 years. This is ongoing & needs to be addressed immediately.TranslateDesired Resolution / OutcomeDesired Resolution:RepairselectDesired Outcome:I just want the service I pay for. To have infrastructure issues resolved so that all the customers get what they pay for

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Description: TELEVISION & RADIO-DEALERS

Address: 1718 Barlow Rd, Wickliffe, Kentucky, United States, 42087

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