Zito Media

Zito Media S Main St Coudersport, PA Revdex.com Business Bureau S4th Street Louisville, KY Re: *** *** Complaint ID: *** To whom it may concern: This is a response to follow up for complaint ID: ***We apologize about the confusion regarding the billingThe
customer’s current due date was the 10th of each monthDue to the inconvenience, we have changed the billing due date to the 28th per the customer’s convenienceThis will be effective in SeptemberUnfortunately, we are unable to refund any overdraft charges as the charge was a valued charge for payment owedWe are not able to cancel this customer’s account as he is in a 2-year agreementIf he wishes to cancel the account, he will be responsible for early termination feesIf he wishes to cancel his account, he would need to speak to customer service at ###-###-####Sincerely, *** *** Customer Advocate Zito Media

The last time I put in a complaint was about my internet going out every three minutesIt took me twenty minutes to load this page and around to finally finish a speed test, my speeds are horrible and I don't know what to do because Zito Media seems to be doing nothingWe were supposed to have a tech out yesterday but they told me he wasn't in our area but as soon as they said that he pulled into our drive way stayed for a few seconds then PULLED OUT and leftAll he has to do is check our taps and replace our drop line AND our in house lines but that seems to be too much of a job for a technician that is TRAINED to do his job properly, not only that but they leave wires hanging out of the cable connectors which can cause issues when it rainsI've never been this furious and upset about a simple problem but when someone doesn't do their job then what can I do? Heres a website that I have listed ALL of my problems that I STILL havehttp://www.dslreports.com/forum/r29407484-Zito-Media-Packet-Loss-Issues-Help...⇄ Next time a tech comes out I want my internet fixed, I want to be able to use my $modem that I BOUGHT myself with MY money and not one of their leased modems that does the EXACT THING AS MINEI constantly drop internet with their modem and mine so it's obviously not the*** modem because they've changed it out with ten different onesA long time ago they ran lines to my house (docsis lines) And the modem we had had its own wifi signalWELL it fried so they upgraded us to a modem which doesnt work on lines so that is our freaking issue I believeIf they could run docsis lines and fix my*** problem that'd be greatThis is the third complaint i've put in against them because they are not doing their jobs or they are half assing itAnd if the problem isn't my lines they better find the issue or else i'll take them to small claims court or i'll just swap internet providers
:
Your browser does not support inline frames or is currently configured not to display inline frames-- Select your Desired Settlement --
A Letter
A Phone Call
Accept Refund Merchandise
An Email
Apology
Billing Adjustment
Change the Store Policy
Complimentary Service
Delivery of Order
Exchange
Explanation of Charges
Finish the Job
No settlement requested - for Revdex.com information only
Not applicable
Other (requires explanation)
Refund
Refund-Cash
Refund-Check
Refund-Credit Card Credit
Refund-Gift Card/Store Credit
Repair
Replacement
Stop Contacting Me
Desired Outcome:
I want my *** internet fixed and the bill lowered IMMENSELY, I'm tired of this crap
Translate
{1}
##LOC[OK]##
{1}
##LOC[OK]## ##LOC[Cancel]##
{1}
##LOC[OK]## ##LOC[Cancel]##

Business Response to a Complaint
8.5pt">Complaint ID#:
***
Company Name:
Zito Media
Company Contact:
*** ***
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Customer states she has had internet speed issues and also advises we have been disconnecting and reconnecting her services every weekendWe have no record of her calling customer support for assistance in this matter and without knowing about the issue, how could Zito Media know she had a problem that needed resolutionThe reason her services were disconnected and reconnected multiple times was due to payment arrangements that were not kept by the customerThe customer has defaulted on payment arrangements multiple times and we have done everything we could do, as a company, to assist in every possible way and to be most forgiving of these defaulted payment arrangementsShe complained about some cables that she claims were left just hanging, but we show no record of any calls advising the cables were left hanging and she states she has already taken care of them herself at this pointMs*** has also expressed her dissatisfaction with the monthly usage caps that have been set for each tier of service and we advised her that if she upgrades to a higher tier, she will have a higher data usage cap for the monthShe complains that she is still experiencing issues with the speed of her internet serviceOnce again, she has never contacted Zito Media directly to request assistance with this issue
Sent on: 10/1/1:00:PM

I recently had a poor customer service interaction My internet is intermittent at best and had called to get a technician to come out I was told they would be out on Friday No one showed Called back on Friday night and was told they would be there first thing Saturday morning Again, I called back Saturday night and the agent I talked too was very hateful, disrespectful, yelled at me and hung up on me when I asked her name and to speak to her supervisor I called back and was transferred to a supervisor and was told that he would sit down and talk to her By Sunday night, finally a technician came out The technician we have never had a problem with and always try to go over and beyond service but still NO INTERNET SERVICE AT ALL!!!

Zito Media bought out our former cable/internet companyUpon buying them out, we were never informed about a monthly cap on our package of internetWe have had Zito for about 8+ yearsWithin those years we have upgraded our package TWICE, and STILL we seem to "exceed" our monthly capExcept we aren'tI downloaded my own tracker and we are so far under our cap it's not even funnyWithin ten days we exceed GB, but my tracker says we only exceed about GB, if on busier daysThey tell us technicians are coming out when they don't, technicians lie to our face about us not being home when they were scheduled to come outWe trouble shoot our equipment until our ears bleedWe have constant outages and are being heavily throttled when we "exceed" our capThey tell us it's netflix, so we stop watching netflix, we still "exceed" our cap within ten days of the new monthWe are DONE with these peopleIt's a scam! When we complain about our "exceeding" they try to get us to upgrade, and that's with me asking them questions, all I hear about is upgradingNEVER

Zito Media S Main St Coudersport, PA Revdex.com S4th Street Louisville, KY 40203-This is in response to the Revdex.com complaint ID: ***We apologize that Mr*** has had trouble with his servicesWe did reach out to him on 5/25/and advised that we
have our maintenance technician scheduled to come to his address to resolve this issueWe have compensated Mr***’s account for the time he has been without internet serviceWe consider this matter resolvedShould Mr*** have any additional questions, he can reach out to us at ###-###-#### or he can email us at *** Sincerely, *** *** Customer Advocate Zito Media

Zito Media S Main St Coudersport, PA Revdex.com S4th Street Louisville, KY 40203-Re: *** S *** Complaint ID: *** To whom it may concern, This is in response to the Revdex.com complaint ID: ***We have done a credit review of the account to see how much compensation is appropriate for this issueBelow we have documented any time of open service work orders this year which would indicate a service related problem3/13-3/14, 4/11-4/13, 4/14-4/17, 4/17-4/18, 4/18-4/21, 4/22-4/and 5/2-5/This would total days of compensation for internet servicesThis is equivalent to one service month which shows the credit we provided for a month’s worth of service is the appropriate compensation for this issueWe consider this matter closedShould this customer have any additional questions, they can reach us anytime at ###-###-####Sincerely, *** *** Customer Advocate Zito Media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Maintenance needs to be fixing the issue not monitoring it.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Business Response to a Complaint
cellpadding="0">
Complaint ID#:
***
Company Name:
Zito Media
Company Contact:
*** ***
Company Phone:
*** *** *** *** ***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
I spoke to Mrs*** today , and she told me everything was "pretty good"Her only complaint was no audio on channel I escalated this to the manager*** *** *** *** *** *** ***
Sent on: 9/8/11:36:AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
NICE HOW YOU CONSIDER THIS MATTER SOLVED WHEN THE ISSUE IS STILL NOT RESOLVED! THE INTERNET WENT OUT AGAIN LAST NIGHT LIKE IT DOES EVERY NIGHT!!!! I AM NOT HAPPY WITH YOUR ONE MONTH FREE SERVICE WHEN I PAY FOR A MONTH OF SERVICE & IT IS OUT MORE THAN IT IS ONI PAY MY BILL ON TIME EVERY MONTH WHICH YOU EXPECTWELL I EXPECT THE SAME SERVICE!!!!! THIS MATTER WILL NOT BE CLOSED UNTIL YOU FIX THIS CONTINUOUS PROBLEMEVEN YOUR TECHNICIANS ARE FRUSTRATEDIMAGINE THAT??? WHEN ASKED IF WE ARE SATISFIED WITH ZITO, THE ANSWER IS NO!!!!!!!!!!!!!!!!! WHAT IS IT GOING TO TAKE FOR YOU TO SATISFY YOUR CUSTOMERS INSTEAD OF JUST TAKING OUR MONEY EVERY MONTH FOR ROTTEN SERVICE?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The problem is after the head end not my homeWe've ruled that out.]
Regards,
*** ***

Have had nothing but issues with these people I believe it’s on the corporate and executive and not be call center or teks Paying for 100 megs a second rarely get even 50 hardwired in the evenings I drop down to between 25 KBS to five mags I’ve had this issue I’m going for more than a year without speeds half the time we’re missing TV channels or sound. I cannot in good conscience recommend this company to anybody I would strongly recommend going with anybody else or even going without cable and Internet and getting a cell phone

Business Response to a Complaint border="0" cellpadding="0">
Complaint ID#:
***
Company Name:
Zito Media
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
na
Response:
Below is the response from our technician: The ground is frozen (-actual temp currently, -windchill)I will verify this address is on our listI left the customer a voicemail explaining the process
Sent on: 1/7/

We have, yet again, had the same problems with Zito mediaThey are our only internet provider in the area and it is absolutely the most ridiculous service I have ever receivedFor one week our internet will work splendidThe next, it will reset every minutes (I know because it got SO ridiculous that I kept a log)We have called on multiple occasions and for a while they swore our issue was our modemSo, last week they brought a new modemIt worked for one dayThe Sunday after Christmas my husband called and was told it must be our router that was the issueZito media is quick to blame anything but the actual issue hereOur entire neighborhood has the same problemsDo we all have defective modems and routers?? I have tried to be nice, but I am paying $a month for *** poor service and I have had enough.TranslateDesired Resolution / OutcomeDesired Resolution:RepairselectDesired Outcome:I want my internet to workI want to pay for the connection I am receivingI want a credit on my bill every *** month for the internet I am not receivingI do not want a visit from the same tech that cannot fix my problemsI do not want some generic response about how all is wellI want to pay for what I getI want an immediate refund and internet that works

Mr*** has disconnected his service with Zito Media
There is nothing further needed regarding this complaint at this time. Our apologies that our initial response
regarding this issue was not received
Sincerely,
*** ***
Customer Advocate

Re: *** *** Complaint ID #: ***. To whom it may concern: This is a response to follow up for complaint #***We are sorry to hear that this customer was still having trouble with his servicesWe did have a maintenance technician back out on 02/14/to address and resolve any additional signal levels that could be causing this issueThe technician has repaired services and all signal levels are well within acceptable rangeIf he is still having trouble with his speeds, he would need to provide us with speed test results while directly connected to the modem via an Ethernet cableDue to the inconvenience, we have applied a credit of $to the upcoming billWe consider this matter resolvedSincerely, *** *** Customer Advocate Zito Media

To whom it may concern, This is in response to the Revdex.com complaint ID: ***We are sorry to hear that this customer has experienced such trouble with their InternetOur Maintenance department has been out and replaced a main line as well as some additional equipment on the lineThis was
completed on 11/1/Since this time, this customer has had no additional drops offline, no packet loss and a ping time of 42msDue to the trouble, they have experienced, we have applied a credit of $to this customer’s account which will be reflected on their next billShould they have any additional questions, our customer service is available 24/at ###-###-####Sincerely, *** *** Customer Advocate Zito Media

This is in response to complaint #***We have an open work order scheduled for
10/30/to resolve the customers service related issuesOnce this issue has been fully resolved, the appropriate credit will be applied to the customers account
Thank you once again,
*** *** Customer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did discontinue service with this company for several reasons based around their unprofessionalism, such as being told that they do not care about my town and therefore do not need to restore any service in a timely manner, but just because I have discontinued service does not change the fact that they still have refused to fix their act of vandalismI will not consider this resolved until they are held accountable for their actionsVandalism is illegal and should never be tolerated, regardless if someone has an account with the company or notAll they need to do is replace the cable on the satellite that they slashed and I will consider this resolved
Regards,
Jacob Leuenberger