Zito Media

My girlfriend works from home and relies on internet for her job. Zito's internet service in my area was constantly lost, to the point that my girlfriend nearly lost her job. After putting up with the issue over and over again, I decided to cancel my service, and go with another provider. I called Zito on April 24th, 2022 and canceled. The lady I talked to said everything was canceled and I was good to go. I asked about returning my modem/router and she said I would be contacted about that in the near future. I never was. I assumed everything was fine until I received a bill for $534 from Zito on August 22nd, 2022 with no explanation of the charge. There is no way I owe them anything. Going to try to resolve this issue with them, but it shouldn't be an issue to begin with. Absolutely ridiculous. Terrible customer service as well, and spoke to at least one very rude person when reporting one of many outages.

Zito media is the most horrible internet provider ever! They just do not care, cause the know your choice is limited. So I pay to have no internet, more than I have it! Maybe I should bill them for half. My cell bill, since I am forced to use my hot spot. You can't even get a bill adjustment for the internet being out. This company Sucks, so does there customer service. Wanna b ripped off? Call zito media! If I could give less than 1 star, I absolutely would.

I pay about $100 a month for cable broadband service that works about 10 percent of the time. Had multiple unsuccessful service calls to correct the problem. I don't think they have the technical skills to really fix it. Customer service is terrible. The only reason I haven't changed providers is they are the only game in town. Avoid the frustration and pass on these clowns.

Zito bought out our local cable company in 2020. Service was fine for maybe a year then the issues started. Cable and internet would drop regularly. We finally had enough and canceled their service July 2021. We paid our bill in full but we have continued to be billed every month since canceling. The billing have been for odd amounts. We have called numerous times and we were told to disregard the bills. The bills started having late fees added and threatened to send to a collection agency. Then we received a bill from a collection agency last week. Again I called Zito customer service asked them what the charges on bill was for. The customer service person told me today that we don’t owe Zito anything and told me the issue would be resolved in 48 hours. I’ll believe that when I see it. They think nothing of lying to you. Make no mistake about it this company is fraudulent and needs to be put out business.

There is no company worse than this . It is seldom on and when it is its extremely slow and freezes up . If I could rate it lower than one star , I would. I wish they would sell out to a company that could provide the service they charge me for . Maybe my monthly payments should slow way down and match the speed of this worthless company . If you don't have to use zito , save yourself a big headache and don't.

Hello,

I signed up with you all the end of last year for one of my investment properties. I have had great service at the property, however, when I first signed up with you all I also received a modem at around 8-10 dollars per month. When I signed up the rep told me that I could cancel this at any time.

I called and spoke with customer service and requested that they come and pick up their modem since I had purchased my own. (The code should be in the system). They agreed to come out and pick this modem up between 2-5ish on that particular day. No one ever showed up or even called me. Today I called and requested another pick up and a refund. I was told, sir it has been two to three months, why didn't you do anything sooner and blamed me for the whole thing. I advised customer service that I am approximately 6 hours from that property (driving time - round trip). No attempt was made to even make this up to me. I also advised customer service I would filing a complaint as well as speak to my credit card company. I have done both

I have been waiting since August, 2021 for Zitomedia to return to me a overpayment on m account. I have called and texted and sent emails to Zitomedia each month requesting my money! No one thus far has returned my money. Nobody knows when this will happen. They are waiting for their supervisor to take care of this. This company is the worst customer service.

We were forced to buy this and it NEVER WORKS! There is NO customer service. THERE IS NO TV SERVICE!
We and our neighbors are all OUT and cannot watch TV and it's a Holiday Weekend so NO TECHS AVAILABLE for THREE days! SO NO TV for Christmas! Customer Service was NO HELP! Just TOO BAD for us - and WE ARE PAYING for this terrible service.
Thank you Mr. James Rigas, Owner

This is actually a zero rating. The internet has been off and on mainly off for the past 2 weeks. Most of the time when it is on the speed is 0.02 mps. The outages have been occurring for a year. We call Zito once every 3 weeks. In my most recent call we wanted to know when our internet issues would be resolved and were told we had the internet. We explained the speed was 0.02 mps and are told workers are coming out but we do not see results. Well you have the internet. He didn't understand that we can't use the internet at 0.02 mps we hung up to talk to another representative. The new representative told us we were rude to hang up since it was his cousin. We explained it was odd that he didn't understand our problem of having a extremely low speed. I asked what would he do in our shoes if he didn't have a working internet for 2 weeks and are given appointment times but it appears no one arrives and nothing was done. He said he would spend time with his family. You don't need the internet at home? Nope, I don't like the internet and I actually spend time outdoors. This is not a job I like but it pays well. Wow

Since Zito Media bought out Fiber Vision this service has been a nightmare. Their service and customer service are horrible. The service keeps going in and out all the time. The connection keeps interrupted, a network change is detected and all the work done gets deleted and this happens sometimes 50 times a day. When calling and contacting a rep it looks that they feel that they are talking to stupid people by the answers they give to the customers just to excuse the company. In addition, most of the reps if not all, are arrogant, they have no people skills and no customer service skills either. Things such as when telling them the bill shows a super-speed Internet (50 Mb), however, when testing the speed system it shows a speed Internet (30Mb) and they answered because the system cannot be tested that way. My answer is, sorry but when the technician comes to my house that's the way he tests the system. No answer complete silence. Called on 11/11/21 and the rep adjusted my bill, this month the bill came for double the amount, called and they said that I did not pay the complete amount in November. Gave the confirmation number of the payment that was done with the rep that adjusted the bill and then she said that I was misinformed. Well, that is not my problem. I told her everything is recorded so please go and check the recording to confirm our conversation, adjustment approval, and payment confirmation. I just sent another complaint to the FDCC and to the Attorney General Office of FL. I feel that as a customer and as a senior citizen I am being abused and victimized by this company. When I asked the rep why they did not have available for customers the Broadband Benefit Program, she said that because Zito is a private company, and my answer was that Spectrum, Cox, and the rest of the Internet providers are private companies as well, however, they do offer that benefit to their customers, so it is not a matter of being private, it is a matter of good service and caring about their customers. If I cancel the service they will charge $260 for the cancellation fee, meanwhile, when the Internet is out they never credit a penny to the customer's accounts for services not rendered. This company is the worst ever. I was told that by sending complaints about the horrible service rendered by Zito Media to the FCC, other Internet companies will be allowed to service the areas that Zito Media is servicing at this time, and that is what I am doing every month.

I put one star but o my because I had to so I could write a review! I lost internet on Monday October 4th. I was told our small area was out because of a cut wire. Tuesday Oct 5th my wife came home said town was back up and running, we didn’t have service yet. I called Thur 7th and was told wire should be fixed by the end of the day or the following morning. So we went the weekend without. Mind you we live in the sticks so Zito is our only option. I called Mon Oct 11th and talked with the server Dept and they told me my modem was the problem and someone would be here 24-48 hours to fix it. A technician showed up on Thursday 14th and said modem was outdated so he would try to find one for us and would text us to meet the following Mon 18th with a time we would be home. I received a text Tue 19th stating that the wire that was cut should be fixed by that night and we should have internet that night? My wife called the next morning the 20th and canceled them and they said someone would be here the next day to collect the modem and their property. I called them the next morning and asked if Indeed someone would be here and I was told yes between 8-12. The lady ran some test and confirmed that our modem was bad and sorry that she couldn’t help. I told here not to cancel our account yet and I’d wait until the technician showed up to see if he had on there modem on his truck. She said that would be fine and if for some reason he didn’t show to call back and they would put in a fix it ticket but would be 24-48 hours before someone would show up, really! Cancel and they would be he the next day but fix it and it take 24-48 hours! Needless to say no one ever showed up so I called Monday Oct 25th and cancelled our account. A side note their equipment is bagged up and still sitting outside it’s November 7th.
Three weeks and 1 technician showed up and I got 2 different stories from him. The service ppl I talked to were nice but no help in getting our problems fixed.
My advice is to run and run fast, very disappointing as it started out great service and product before ZITO bought up the small company we first started with.

Took a day off to head to my cabin to get cable with a time window of 10am-12 pm. Waited to 12 pm no one showed and no one called to say they were running late. I called them and they said they’d be out within the hour. Again it’s now 1:30 and still a no show and no phone call. I called again and now they said they had an emergency and no one is coming out. I told them someone should have called and let me know I wasted a day off and got nothing done. This is awful service.

wow the worst service and experience I have ever got while trying to set up internet cable. 1 week later and I still have no internet or a clear answer.
I moved into my new home on 10/26, I should have taken it as hint when the sales person put me on hold for an hour while putting my package together.
Anyway they made it out on 10/27 and only left the modem to " catch service", that an engineer would come out on the pole by 10/29.
When we didnt have service by eod 10/28 we called to ask for a time frame for Friday since I work remotely they said they couldn’t do that so I was to wait.
I called on 10/29 to follow up and they said they already had someone come out to balance out the poles already, so they had me reboot my system and told me that the new modem they put had the wrong id so they updated and told me that my modem was reading off so someone had to come look at it.
Once again I needed an estimate as to what time they will be back to fix this they said they couldn't come out again so they had to put us on a "must do order" which meant they could be there any day and time within 48hr. 10/30 no one came, we stayed home all weekend without wifi! Come end of day 10.31 we followed up and they told us that the pole hadnt been tapped and that our wire modem/tab whatever it didn’t work and someone was to come out no later than Monday 11.1.2021. - I work remote and my 3 year old homeschools, they weren’t even sympathic and told my husband that it was basically our problem that we work from home and had to miss days.
It is end of day Monday and an zito truck pulled up to our neighbors home did something on the pole didn’t even come knock on our door and left.
My husband called zito himself and they had him reboot the modem and told him now the signal was week and that the next available date was Thursday, per the Supervisor!
I cant even believe the audacity or what type if business they are running. We have been patient enough, no thank you! I am taking my business to another provider.
Save yourself the headache and time and DO NOT USE zito media as your INTERNET provider. Also they don’t notate they're accounts we got a different answer each day. Pathetic !

After 3 months of complaints I am still having issues trying to watch local TV or other channels on their streaming service... tries to explain to them its not the internet but either the AP or how they are receiving the streams from various providers.. I am able to watch Netflix. Hulu, Disney, Prime Video all with no issues at all.. It doesn't take a rocket scientist to figure out where the problem is given the fact that all other internet services work fine... I do not understand why they are so think headed about fixing it but as of this writing I would not recommend their streaming TV to anyone...

I pay for internet that I do not receive in one continuous stream. I went to their headquarters in Coudersport PA 16915 to finally get to the bottom of several issues I have with their "services". I found the parking lot full of cars, presumably employees, yet the front door was locked tight. The premises were very unkempt and disorderly, probably the effects of never having to look upward from your hand held devices. Who sees the windows for the building is in the way.

Everyone, every person, every passerby I speak with about this seems to either have the very same problem (unable to contact anyone for any thing at all ever) or if you do get them on the phone they always dump it back in the callers lap as if it is the buyer's responsibility to make sure the service works properly and continuously.

I SEE A CLASS ACTION LAWSUIT BUILDING NOW. CLASS ACTION LAWSUIT!

The internet goes out all the time, in and out. Our security cameras notify us when the internet is not connected, and it goes in and out probably 3-5 times a day. I work from home and each time the internet goes out; I get logged out for no internet connection. I am even plugged directly into the internet box and it’s still unreliable. The modem isn’t big enough for the Wi-Fi to reach the whole house and we have a small home. I’ve finally called about this on Thursday evening to which the customer service rep(CSR) had not clue what to tell me why but he would out in a tier 2 ticket and someone would get back to me within 12-24 hours. Big shocker, no one has called me. I called this morning waiting 26 minutes and finally hung up because we have places to go. Ill call back Monday when I have hours to kill waiting for them to answer the phone. Even though I am sure they will tell me “they are working on it” Unfortunately, this is the only provider in our area, and we're stuck with them. I really wish ALLO would install in our area. ALLO has the best customer service and are always right on top of things if there is an issue.

Today is Wednesday, July 7, 2021. I have been trying to get a service problem addressed since Sunday, June 27. Zito is 100% non-responsive. I have tried calling via phone; texting via their text number; emailing - all to no avail.
The latest kick in the groin was today. Two days ago, their so-called Tier 2 Service Department Technician made an appointment to come to my home today between 10:00Am - 12:00 noon. It is now 4:40PM. No technician, no phone call, no text, no email - nothing. I waited around since 8:00AM (silly me, I thought they might be early) to be here so I could explain the issues that we've experienced. They showed zero respect for my time. Zito is the worst company which I have ever, ever encountered. I am 74 years old, so that should speak volumes. If you are currently a customer of Zito, I urge you to seek an alternative vendor. If you're contemplating becoming one of their customers, please reconsider. When (not, if) you have a problem, they will treat you just like they've been treating me. You will regret that you ever heard the name "Zito".

I'm trapped by Zito's monopoly at Treasure Lake PA but if you can avoid Zito don't make the mistake just plain highway robbery! I've been stuck for years because Treasure Lake wont let other company's provide service at the lake! We all know how that works.

Zito cable has problems with their TV channels. It seems that when Cable vision of Marion county switched to Zito, the service was bad. They only installed 2 devices and I needed 6. Called to have the other 4 installed, but was told that they would not install them, because I bought them. I have had 3 strokes and a few heart problems. They said the they would help me over the phone in hooking them up. The problem is I need to see it happen and ask them hoe to do it. Very bad company.

This is the worst internet I have ever had. Pay for 200mb and get maybe 10 to 20 and has so many issues where it goes out and your stuck for days without internet. I had better internet using a wifi puck in the middle eastern desert on deployment. Absolutely ridiculous. You're stuck with it too if you live In port allegany. It's so bad I'm tempted to move. If you call in sometimes you have to wait 40 plus minutes. I've called so many times I memorized what buttons to press. Update 2021, still worst internet in the world. They are quick to turn urs off if your autopay don't work but when the internet is out and they promise to send someone sometimes a week out, they never give you anything for compensation. But they charge you. I truly wish there was another option. Its a JOKE. LOOK AT OTHER REVIEWS