Zito Media Reviews (212)
Everyone, every person, every passerby I speak with about this seems to either have the very same problem (unable to contact anyone for any thing at all ever) or if you do get them on the phone they always dump it back in the callers lap as if it is the buyer's responsibility to make sure the service works properly and continuously.
I SEE A CLASS ACTION LAWSUIT BUILDING NOW. CLASS ACTION LAWSUIT!
The latest kick in the groin was today. Two days ago, their so-called Tier 2 Service Department Technician made an appointment to come to my home today between 10:00Am - 12:00 noon. It is now 4:40PM. No technician, no phone call, no text, no email - nothing. I waited around since 8:00AM (silly me, I thought they might be early) to be here so I could explain the issues that we've experienced. They showed zero respect for my time. Zito is the worst company which I have ever, ever encountered. I am 74 years old, so that should speak volumes. If you are currently a customer of Zito, I urge you to seek an alternative vendor. If you're contemplating becoming one of their customers, please reconsider. When (not, if) you have a problem, they will treat you just like they've been treating me. You will regret that you ever heard the name "Zito".
Avoid the company like the plague...sign up at your own risk..
Customer always knows more than the techs right...you do not have to purchase any internet to carry Zito’s tv2go app ...Zito will actually put in a modem carrying 20m internet speed to run the tv app if you don’t have Zito internet and don’t want to get it (at no cost to you!) so basically that’s free internet and the purpose of all this is to get Zito systems ready for a fiber to home system change over in the near future which is to not only solve the issues customers experience in a coax cable system but also increase speeds ...go wireless in homes and all do it at a cheaper cost (fiber to home is the future of cable) do your research before you think you have all the answers
Mr [redacted] ' speed issues have been addressed We have provided him with a newer model of modem and he has purchased his own wifi unit to avoid speed issues that occur with multiple devices running different operating systems Our wifi equipment was not designed to interact with multiple operating systems all connecting via wifi and therefore, this is what was causing the latency in his speeds We do not feel there is anything further needed regarding this complaint at this time Sincerely, [redacted] Customer Advocate
After reviewing both of these complaints, it appears that [redacted] lived in this residence and had the Zito Media service in his name at this timeHe has since disconnected service and a new tenant has taken over this residenceThe new tenant is [redacted] and he is already scheduled for services to be disconnected at this timeThe odd thing here is that both customers have the exact same contact phone numberI attempted to reach out to either of these customers using this number and I was unable to make contactI feel there is nothing further necessary on either of these complaints as neither customer has service with us any longerMy apologies for the delay in response regarding these issues although these were not received by me until 7/6/(after both subscribers have disconnected service)Sincerely, [redacted] Customer Advocate
Zito Media S Main St Coudersport, PA Revdex.com SFourth Street Louisville, KY Re: [redacted] Complaint ID: [redacted] To whom it may concern: This is a response to follow up for complaint ID: [redacted] We are sorry to hear that this customer has had such trouble with his servicesWe have had a Technician out to restore servicesThe customer is now online and has no packet lossWe will continue to do work throughout the week of August 8th to ensure services stay up and stableWe have credit the customer’s account from 7/31/– 8/8/in the amount of $We consider this matter resolvedSincerely, [redacted] Customer Advocate Zito Media
This is in response to the Revdex.com complaint # [redacted] This customer is subscribed to our Ultra Speed Internet which provides speeds up to 100Mbps downloadHe called in on 03/31/at 3:30am and spoke with one of our representativesHe explained that he was getting 40Mbps downloadOur representative offered to troubleshoot with this customer and asked him to get a speed test while directly connected to the modem via an Ethernet cableThis type of speed test is imperative as a customer may be getting their speeds but if they have wireless devices connected to it then he would not get an accurate speed tests resultsHe refused to troubleshoot properly and did not run a speed test while directly connected to the modem via an Ethernet cableWe cannot guarantee speeds over because there are so many variables that effect speeds and we can only guarantee speeds via an Ethernet cable When this customer called in, he did not let our representative know that he was recording the call until 6:minutes inShe did advise him that he was not allowed to record her call and ended the callIt is illegal to record a call without the other party’s permission which he did not gain initiallyThis call was recorded on our end and we did listen to the callIf this customer wishes, we will still be happy to help him with his speedsHe would need to contact our customer service to perform troubleshooting and determine if there is any trouble with his speedsOur phone number is ###-###-####Thank you, [redacted] Customer Advocate Zito Media
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is ridiculousI have reached speeds of 80mbps at other locations on all of my apple devicesThis is not resolvedThis is not an issue with my device as we had been reaching speeds of 40+mbps when Zito fixed this originallyThis is not an issue with Apple devicesI will gladly provide screen shots showing that the phone can reach those speeds with other ISP's and Netgear routers [redacted] and [redacted] have quit responding to my emails after they specifically mentioned providing the upmost attention to my issueI don't want it to come to this, but the amount of time I have spent and the amount of money I've spent getting less than 10% of what I'm paying for is forcing my handI am asking for a 100% refund of all funds I have given to Zito for faulty internet Also, the tech did not bury my cable completelyHe just simply hit it under my deck and if he would have buried it like he said he would, my dog would not have been able to pull the cable outI am also requesting a new drop in the exact spot I am requestingHis laziness is a prime example of why Zito fails Regards, [redacted]