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Zito Media

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Zito Media Reviews (212)

Review: This company has been unprofessional at best. For months I have had slow internet. I make call after call and they "will send a tech out" only to call me the day they tech is supposed to come out and say that they have some hardware that needs replaced and it will be better in a few weeks if I hang in there with them. I pay for business class service as I work from home and get about 20% of the bandwidth I pay for. The last few weeks I have called and they will give me a $10 discount each week I call but assured me it would be fixed in a "couple weeks". Tonight I called and they said they will have to send a tech out to replace the modem......a MONTH from now. By that time it will have been over 3 months that I have gotten around 20 percent of what I am paying for.Desired Settlement: First, I want credit for the last three months. I can't work from home with speeds at .5 by .5. Second, fix it!!! There is an entire [redacted] page called Zito Media Sucks and they have an F rating with the Revdex.com!

Business

Response:

move to DOCSIS 3.0 CMTS occurred last night. Moved customer back from 10M to 20M HSD service again. Restarted that promo period to provide full 6 months and added $10 credit.

Review: I called and got my internet installed from zito media on june 17th 2013. they promised me download speed of 20mbps. the next day after I got my internet installed the download speeds dropped and changed constantly every minute to every day. they are ranging from ,24 to 13.48 to 3.42 to 11.87 to 20 mbps.I called them intsantly , they promised someone would come out last thursday the 20th .no show then they said someone would come out the 21st again a no show, then they scheduled me for today the 27th again a no show, they have my phone number yet fail to call me and tell me they cannot come. I have stayed home from work 3 different times. I saw them yesterday in my area ,yet they couldnt even come to mey house. then they sent me a bill for $43, I havnt even had the service 30 days and horrible service at that.Desired Settlement: I want them to fix my internet and credit my account completly to 0 for all this inconvience.

Business

Response:

A technician was dispatched and went to customer home on 6/29 to replace the drop which was causing signal issues. He is planning to follow up with higher guage wire the following week. Customer was issued a credit of $15 for her issues which is about half of a month's service price.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

they did do some minor fixes but never showed up to replace the wire they said they were going to replace, my upstream numbers are way to high there fore affecting my download speeds , it took me 6 mins just to bring up my internet explorer. I have paid a computer tech $45 to come to my house to make sure this was not my computer problem. he said my upstream numbers are way to high afffecting my speeds on the internet.your upstream numbers need to be lower than at least 45 to get a good speed on the interent..although my download speeds are good the upstrem numbers are slowing it down,

Business

Response:

The technician is scheduled for a follow up to get the new wiring on the drop, however, the speed by which Internet Explorer opens will not be impacted by the new drop in any way. That is clearly a PC related issue. It is only once IE is up and running that the connection to the Internet can be measured.

Business

Response:

Technician was sent back out to customer's home. Signal levels are now within spec.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

they have not yet come out and fixed the cable draping out over the front of my gutter. they said they would fix it.

Business

Response:

Appt is set up for hanging cable line and promotion has been restarted to accommodate the issues.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

Complaint Detail

Review: Internet service is not working for days on end, when I called customer service they forgot to dispatch somebody out over and over. When I requested to speak to a supervisor they flat out refused to pass the call to one.Desired Settlement: Billing adjustment for days with no service and an apology.

Business

Response:

Tech was dispatched at time of report (5/4) and the issue was not happening then and two times on Monday 5/6. The first time the customer was not home; the second the job was completed. On 5/7 the modem shows online with usage and steady RF levels.

A supervisor returned a call to customer and left VM at [redacted] with 1 hour of call where customer insisted she speak with supervisor.

Review: For the past three months my internet service has been horrible. It will be on during the day, when I am not home, and goes off and on all night. I have called into the service desk multiple times to set up appointments, most service reps have been extremely rude except for a select few that I have complemented. I have been told multiple times that someone would be out to fix my issue that day, only to stay home from work on multiple days to have no one show up. I would call in again to be told the ticket was still open and someone would be out, again no one showed. Call in a few more times to find out that I had been rescheduled a week later! If I didn't keep calling in I would have never known. I was down for a week two separate times and didn't get any credit either time. At this moment I have been without for 16 days, will I see credit probably not!!!!! When I call in I am always told it is equipment on my end, my router. I explain that it is NOT my router because the lights on THEIR modem show I am not connected. There is an obvious issue with the wiring outside of my home and it needs attention. According to Zito help desk my modem is the only one offline in my area. I only have cell phone service over my internet so when it goes down so does my phones. I have multiple paid subscriptions that I have also missed out on since I don't have internet. If I am down much longer I am taking my business else where and will NEVER recommend this company to anyone. Service guys are the only ones I can credit for this company, they are nice and do their best to try and help.

Product_Or_Service: Internet Service

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I feel I should be refunded for the total month that I have been without service. The last time I called in and was told I would be refunded I never was, in fact they raised my bill by $1.00 and didn't credit me one cent!!!

Business

Response:

To address this issue, the account has been credited $35.50 this month. I have a tech going again tonight to see if can get modem back online this evening. Have a senior line tech scheduled tomorrow to take a look at the return and verify lines are feeding proper signals and service is working appropriately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did not receive credit on my bill yet, but called again (about the 15th time this month) and was told it was on my account so we will see. I do want to make it very clear, my issue was NOT with my service technicians but with the rude, unhelpful, uncaring CRM staff. There are only a few good workers there and if it wasn't for the CRM [redacted] and the dispatch supervisor [redacted] I would not still be a customer. The line repair guy that came to my house and my service techs are great, they could be amazing if they were provided with the proper aquiptment to actually fix problems instead of having to make additional work orders that require more time. Please make sure these people get the credit they deserve!

Regards,

Review: Upon installation of my cable and internet, the technician blindly drilled several holes from the inside to the outside for the cables and in doing so he cause significant damage to the siding on the outside house. In an attempt to hide this mistake the technician pulled some of the siding from the home and now it just hangs there unattached. I contacted Zito Media and sent them pictures they sent out a supervisor who agreed it could not be repaired and needed to be replaced an ask me to get an estimate and submit it to him for payment. I did everything they ask and now 5 months later they refuse to take or return my call's. my siding still not replaced. moisture has gotten under the vinyl and mold is starting.Desired Settlement: I would like Zito Media to pay the estimate submitted for replacement of the damaged siding as agreed previously.

Business

Response:

Shay B[redacted] is actively working this with [redacted]. It is being handled through that channel.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Mr. B[redacted] has made me a ridiculous offer to settle this complaint of far less than 10% of the total damages. The total damages are as follows $ 37,887.88 At the time of the incident the damages could have been corrected for $26,165.91 from the company doing the repairs but that offer has now expired and the total to correct the damage is back up to the 37,887.88.

Regards,

Business

Response:

This is not being worked through this channel. All discussion will be funneled through Mr B[redacted]

Review: phone harrassment , an operator from a call center about 18.00 that was left over from a bill I payed on 2/10/2014, I told the operator I would come in on my next payday on febuary 28, 2014 to pay the 18 dollars settleing the matter , I was called again after that .Desired Settlement: I had just got just got home from work when they called me again and was trying to rest , I would like an apology for disterbing me without cause, after I had already settled the matter.

Business

Response:

We apologize for the inconvenience, but bad debt is an issue for us as a company and in the area that the customer resides in particular and so is given a lot of focus. Unfortunately the arrangements were overlooked when the call was made and we will make sure no further calls occur unless the payment is not made on 2/28 as arranged.

Review: This will not be the first time I have had to file a complaint here to get something done.

I called on 1/14 to report my modem offline and no internet. After troubleshooting was told a tech would be here Friday. I go without internet (which I work from home) until then and my oldest daughter came back to let the cable guy in Friday. He put in a USED MODEM that was as dirty as the trunk of a car. Did not fix the problem and left. After repeated complaints that night it was escalated and I was told someone would call me back yet Friday even.

Nobody did. I called again Saturday and a tech came out. Put a new modem in. That worked for a few hours and then back to going offline all the time. I called another time this morning and the gentleman was to monitor it and call me with the problem if it went offline again. I got home at 6 and it was offline 5 times before 9. I called back and was told nobody could get here until the 24th!!!

So I have now had my daughter take an afternoon off work, sat here for an entire saturday, had three different cable modems and two different technicians and I have to wait 4 more days?? That will be a total of 10 days without internet.

What service provider allows a customer to be without service for 10 days? What company puts a dusty, dirty used modem in a customers location as a fix?Desired Settlement: Tell me if you can fix it! If not, I will switch to DSL. If you can fix it - a couple months free would be nice for this hassle as its cost me over 1000 dollars to not have internet for a week. How ironic I have to use the hotspot on my phone to file a complaint online because my modem won't stay connected that long......

Business

Response:

A different technician was sent to the customer's home on 1/22/14 to repair the issue. His work did not involve swapping the modem but has raised and normalized the signal levels on the modem for the past 8 hours. A credit was applied to the customer's account today to accommodate the inconvenience.

Review: In the past 4 weeks my high speed Internet has been unavailable for my families use. This has occurred over 2 episodes of outage. This last time it went out was on September 30 th. I called and set up an appointment that day for Thursday October 3rd. The man from Zito came on Thursday and determined that the problem was "at the pole and a bucket truck will have to come out." Today is October 12th and no one has come out yet. I have called 5 times during this 9 days and their response is "We understand your frustration but we can only tell you a maintenance order has been submitted." On October 11th, at 12:15, I asked to speak with a supervisor and was told that none were available but that I could leave a voicemail and someone would call me back. I left a voicemail explaining the problem and assured them that if the call was not returned on Friday evening I would file a complaint with the Revdex.com. I never received a call. On Saturday October 12th, at 11:44, I called again and asked to speak with a supervisor and was told that there was no one there but should be "in about one half hour." [redacted] took my name and number and said someone would call me today.Desired Settlement: I would ultimately like to see better customer service. Personally, I would like a genuine apology, my full service restored, my charges reevaluated, and more prompt service.

Business

Response:

this was addressed on 10/14 and the modem has held steady since. A credit was added to the customer's account to accommodate inconvenience

Review: I was supposed to begin service on 8/8/14. I have been lied to and have been given the run around as to why a technician cannot come to my house. I have asked for supervisors and have been lied to saying there were never any around. I have left my name for them to return my call for 2 weeks. Still no call. Their customer service representatives lie to me, insult me, and are extremely rude. If they were not the only cable internet company in my area I would not use them.Desired Settlement: I just want them to send a technician out to fix the cable lines so I may begin my service.

Business

Response:

Customer's modem is online and showing good usage levels for the past week. A credit was applied to account to cover the time between the start of billing and the actual timeframe when usage started.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the modem works as of 8/30/14 but the cable boxes still do not. I have scheduled a technician to come out to my house for 9/3/14, today, to resolve the issue but as of 2pm cst the technician has yet to arrive.

Regards,

Business

Response:

this should be resolved

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: 3/24/14-A Zito Media tech came to inspect an issue I had with poor signal. The tech determined that the buried line from their pedestal to my house was bad a required a new line. The tech rolled out 100 feed of new cable line on top of the ground and used four zip ties to secure it to the top of my neighbors chain-link fence. The new line fixed my issues and said he would put in a work order for my new line to be buried but if no one came to bury the line then I should call back to follow up.

4/2/14-A one-call had been placed because my electric line had been marked with flags and spray painted lines in my back yard.

April '14-June '14 - No one ever came to bury the line and I called numerous times to determine if someone was coming to bury the line. I was repeatedly told that a work order had been placed for the line to be buried and someone would call to schedule a time for someone to bury it. I asked many times to speak with a supervisor and was told many times that the supervisor would have to call me back. I never received a phone call from a supervisor or from anyone else to schedule a time to bury the line.

7/29/14-I called again to see when my cable line could be buried. The person told me again that a work order had been placed and someone would call with a time to bury the line. She gave me her extension number and told me that if no one called then I was to call her back and let her know.

7/30/14-I never received a phone call to bury the line. I called to speak with the rep who instructed me to call her back if no one called. I was then told that they could not transfer me to her because they are not allowed to transfer. I called back later that evening and for what ever reason a rep scheduled the line to be buried on 8/14/14 between 1:00 pm and 3:00 pm. I asked to speak to a supervisor and was told that they would call me back.

8/5/14-I called back to speak to a supervisor because I had not received a phone call from a supervisor. I was told they would call back.

8/6/14-I called back to speak to a supervisor because I had not received a phone call from a supervisor. I was told they would call back. Finally, after 4 months a supervisor by the name of Diane called me back. She informed me that the rep who scheduled the line to be buried on 8/14/14 was wrong and no one would be here on 8/14/14. Diane told me that in my area they contract out the work for lines to be buried and that they have no information on when that would be done. She said she could not give me the name or number of the contracted company, she would not contact them to find out when it would be done, and there was nothing she could do for me. Essentially, she and Zito Media are passing the buck saying that it's not their responsibility and there's nothing they can do to help get it buried or tell me when it will be done. After informing her that I was extremely disappointed for not receiving customer service she said that she would contact the supervisor in my area, Joe, and either Joe or Diane would personally give me a phone call to let me know if they could get more information.

8/13/14-Still no phone call from Diane or Joe, so I called to speak with either one of them. The rep told me that Diane was out and she would have her contact me.

8/14/14-Still no phone call from Diane or Joe, so I called to speak with either one of them. The rep told me that Diane was out and she would have her contact me. The rep, Chuck, that I spoke with told me that after looking at the call records and information on my account that no work order was placed for the line to be buried until 8/6/14. I had been told all this time that a work order had been placed and in fact it had not. The initial work was not done right away in April because the ground was too hard and apparently no one wrote it down, sent an email, or used one of the many technology enabled devices available in today's modern world to re-schedule it. Also, Zito Media continued to inform me that a work order had been placed when actually it had not until 8/6/14. Chuck told me more in 5 minutes than I had heard in almost 5 months. The best he could do was put in another work order which he said he did.

8/19/14-As of today I have still not heard from Diane or Joe.

My neighbor is upset that my cable line is tied to his fence and thinks I am not calling for it to get done when I have called numerous times since April. My neighbor is threatening to cut my line and turn me into the village where I live. My dogs have chewed on the line and I am concerned that they my get hurt and/or my signal my reduce because of this. I need a new line buried. I don't understand why they don't have a good enough relationship with the contract company to determine a time to get this done. At this rate they won't get it done before frost sets in this fall. I think it is completely inconsiderate and unprofessional for them to treat me like this for and extended period of time. There has been no customer service since 4/2/14 as far as I'm concerned. I have continually been told I would received phone calls and not receive them. There is no excuse for the lack of customer service or for my line not to be buried yet.Desired Settlement: I WANT A NEW LINE BURIED. The dogs chewed on the line that is tied to my neighbors fence, I need a new line buried. I think I should be reimbursed for the amount of time I have spent calling and calling.

Business

Response:

This line has been buried.

Review: In August of 2013, I contacted Zito Media regarding problems with my phone service. Phone calls were being dropped in the middle of a call, conversations were broken up so that neither party was able to hear one another rendering conversations incomprehensible. Since August, there have been many technicians sent to my home to repair the problem and no one can seem to figure out how to fix the problem. I have been through numerous Supervisors at the Zito Media head office that claim that there are programming glitches and have repaired the problem but the situation has never improved. In January of 2014, I had dealings with a Supervisor from Zito Media that claimed that she "fixed" the problem and instead of the problem being fixed so that I can use my home phone, she increased my bill. I have been a subscriber to the Zito Media phone/internet/cable package since its inception and the agreed upon rate was $100/ month for all 3 services.

I am now dealing with another Supervisor from Zito Media. She has had me writing down all the phone numbers that I call that I have problems with (which is all of them) and recording what the problem is. My last conversation with her was on February 14, 2014 when she assured me a call back on Monday, February 17, 2014 at approximately 5pm EST. At 9:10pm, I had not received a phone call back from Kim and so I called Zito Media. They are now sending out another technician to "repair" the problem on February 24, 2014. They have credited my account $20 for not being able to use their phone service. I, on numerous occasions, have requested a refund to my account for lack of ability to use their phone service and it has never been completed. Given that I have not been able to use their phone service since August of 2013, I have now paid Zito Media $140 for a service that I can not use and that seems they are unable to either repair or get to work adequately.Desired Settlement: At this time, I am requesting a refund of the full amount of $140 for the months that I have not been able to use their phone service, free phone service until the problem is solved, my monthly bill be returned back to the $100 package that was originally signed up for, as well as a fully functioning and operable phone service without dropped calls or interference during the phone calls (ie: broken conversations).

Business

Response:

There were some issues on the plant in this area. Those have been remedied and have held over the past several days. Customer was issued credit for the issues.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: 1) A technician was scheduled to be dispatched to my residence on February 24, 2014 - he arrived at 10am February 25, 2014. He tested the line, said it was fine and said that there was nothing more that he could do on this end. It was an issue that had to be dealt with in Coudersport. 2) No one from [redacted] office has called or followed up with me regarding the quality of the phone service to my home since the visit from said technician 3) the quality of phone service is still choppy and we can not use our home phone line because conversations can not be understood due to the severity of the disturbance 4) Although there was a $20 credit applied to my bill, I have been unable to use my home phone with any quality of service since August of 2013 which is now 8 months ago. I am still requesting the funds of $140 to be credited to my account for lack of service which has now persisted for 8 months.

Regards,

Business

Response:

Several calls have been made to the customer. They have gone to voice mail. Reports of the issue started at the beginning of January. It had been an issue with errors on the line, but those have been addressed now. There is not an issue in [redacted] now and there was not at the time of the service call. The tech was incorrect about his statement and that has been addressed with him.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: My phone still does not work properly. The problem has not been fixed. I have caller ID and they have not called (as can be proven through the use of caller ID). All records indicate, as I have gotten from Zito Media office, that the problem has occurred since August of 2013. My complaint has not changed. I can offer statements from people that I have been in contact with using the phone (both incoming and outgoing) and have used my phone to prove that the problem has not been adequately fixed or addressed. My complaint stands with request to have the problem fixed properly so that I can use my home phone, as well as a refund of all monies paid for said phone service.

Regards,

Review: BEEN WITHOUT SERVICE FOR 8 DAYS IN OUR AREA. NO ONE CAN GIVE US AN ESTIMATED TIME FOR SERVICE TO BE RESTOREDDesired Settlement: JUST WANT A STRAIGHT ANSWER WHEN SERVICE IN OUR AREA WILL BE RESTORED AND A DATE AND TIME.

Business

Response:

It will be 7/29

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: WE STILL HAVE NO CABLE SERVICE AS TO DATE.

Regards,

Business

Response:

this is now fixed

Review: We get our cable and internet through Zito Media. Have had several problems lately with the internet. Called about 3 weeks ago and they said they would send someone out. No one showed up. And when you do have an issue, they can't send a repairman out for 3-4 days. Called again on Wednesday, May 15th. The internet keeps dropping, we have to refresh pages 3-4 times before it will connect. The lady on the phone was very nice. Said that she could tell we were having problems by the read out she was getting at her computer. She said a repairman would not be able to be there until Monday from 1:00-3:00 and that we needed someone to be here at the home. Which we have done in the past. I called again on Thursday because it was worse. [redacted] had me to a connection test that took a while because it was hard for me to get a connection. He said, again, that someone will be out to talk to us on Monday. No one showed up. When I called at 7 I talked to [redacted] again and he said that the problem was resolved. I asked how, when no one came and that our internet was still a hit and miss? We haven't been able to consistently watch netflix or any videos on line for over a week without refreshing many times. He said the technician went to a pole and got a good read out. I tried to explain to him that the main cable pole is in our yard and no one showed up because I was in the yard the whole afternoon. He said their technician does not go to the house. So I asked then why do we need to be home at the specified time and that in the past they have always come to the house to take a look at all connections. He was very curt with me (I was not real happy either, we are very upset for paying for a service that does not work and not getting good customer service). When he continued to tell me that our internet problems were resolved and I couldn't get him to understand that they weren't I knew I was getting no where with him so I told him I would look around for a new service since Zito could not fix our problems , perhaps Windstream. That's when it got very unpleasant and he said he would just disconnect me right now over the phone. I said No because we did not want to go without any type of service. I then asked for a corporate number or address and he said there was none. That I could only call the number I just did and there were no managers, only him. I had to keep asking about corporate until he finally told me it was located in PA. I ended the conversation since it was hostile on both sides. I then called back and asked him to make a notation on our file that we would be contacting you, the Revdex.com. Then he came back and said he was actually trying to set up another work order for us when I was on the phone the first time with him. But he was not. I believe this was his way of trying to fix what had been said in the previous phone call. I let him set up another work order for tomorrow but will be most likely ending our services with them due to poor service repairs and customer service. We are very unhappy with this company and how they conduct their business. We have never been late on a payment for this internet service and would just like the same respect for when we have a problem. No one likes to wait 3-4 days for someone to come take a look at their problems.Desired Settlement: I would just hope that when a customer calls them with an issue that they believe them and actually send someone out to help them, but not make the customer wait days on end. And even when the customer is upset, the telephone rep must remain professional, no matter how hard that may be. Telling a customer that he will disconnect their services right now is not my idea of good service.

Business

Response:

No longer a customer of Zito Media

Review: since Dec-2013 We have not gone a week without the cable being off (not in service), Now it may come on for a couple of hours and then go's out again. The company tells me they are doing maintance on the lines and knows there is a problem. They have gave me credit on the acct for some of the time without service. I am not complaining about that, however it is very frustrating not to have cable service each day and then I have to call them and report service is out again everytime.Desired Settlement: I want good service and the cable to be fixed !! If lines need replaced or equipment then replace them. Tired of getting billed for service that only works a few hours each day and also tired of calling the company each day to report cable is off again.

Business

Response:

November 7, 2014To whom it may concern:This is in response to complaint# [redacted] which was filed by

[redacted] from [redacted], OH.Customer had reported issues with channel outs. This was a

head end issue. We have purchased new receivers to address issues. The customer

has been provided credit to offset down time. Sincerely,Zito Media

Review: last 3 months called complaining about low speed during evening hours between .5-2.5 . Told several different stories with out any results. No results continue to get the run around.Desired Settlement: to receive the service we pay for

Business

Response:

Speed issues can be caused by a number of items ranging from system issues to internal network issues and device limitations. In reviewing the performance metrics of the customer's modem it does not appear to be a system issue. Customer also seems to generate decent amount of usage (example - downloaded 26GB of data in 24 hours between 12/25-12/26). At that pace, customer would exceed acceptable usage cap for their level of service and be among the top 1% of users company wide. That type of usage cant usually be generated if customer was experiencing speed issues. Placed a $10 credit on account and will continue to check for system level issues.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:This issue as reported to zitomedia occurs mostly between 4pm and 11pm. I was told by zitomedia several times that it was an issue at their end. Everything on our end has been verified. In fact the last time I spoke with some one they had said they were waiting on a part. Imgood write a book for all the different stories I get every time I call. A technician was scheduled to come on dec 20th between 5-9 to check it out. . He was a no show no one called to say he was not coming there was no reason given and only that the next available technician was dec 31 we have been away on vacation so did not schedule. Zitomedia should have a long file stating all of this. The problem current download as of Jan at 7:51 is download 1.74Mbps upload .31

Review: I set up install on 9/21,was rescheduled w/o being told for 9/22. on 9/22 tech didnt come out.they rescheduled me for 9/28 they didnt come out. finally came out on 10/2,tech left 2 boxes not working. I was adv by tech he had set up a trouble ticket to get issue resolved. zito had no record of trouble ticket.a couple months later contacted them to come pick up boxes since not working was charged a fee for tech to come pick up equip that wasnt working when it was installed.service interupted due to nonpay due to being off work. paid bill in full on 2/21,was scheduled to have tech out 2/28 to restartcalled to let them know nothing they can do about it still do not have service on today 3/8/13. Every time I call Zito, the reps are very rude and if supervisor requested they will put you on a call back list and hang up the phone will not allow me to wait for sup.The service is very poor lines and digital breakup on the 2 tvs that are hard wired because the digital boxes wont work on the tv's im paying to have digital service on. and internet will not work at all.Desired Settlement: I feel like this company needs to change its policies regarding cable services and customer service. I work for a cable company not available in our area. We are never allowed to speak rudely to customers or certainly not to hang up on them. I would like my service to work since I am paying for them. And to stop charging me for their mistakes (broken boxes,unfinished work and a hole drilled in my wall to add cable line when cable line in the floor already)

Business

Response:

A service call had been completed on 3/6 but the customer was not home. The tech at the house confirmed that all signal levels to the ground block were in good shape. We suspect it is an in house wiring problem, but need the customer to be home to check the lines.

Once we have restored service we can provide a credit for lost service time.

Review: I cancelled my internet service July 2013. There was a $82.38 credit on my acct. In August I requested a refund of my credit and was told it would take 4-6 weeks for it to arrive. Finally on Oct 1,2013 I was notified that it had processed and sent out. It is now Nov 6th and I have not received a refund. I have called several times and each time I was asked to wait 2 weeks. I have been getting excuses and no offer to fix the issue. My acct# is [redacted]Desired Settlement: I am tired of waiting and wish my refund to be mailed to me plus interest for my wait

Business

Response:

check is being cut and sent out today

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Zito media is so bad please dont ever use this horrible company.

Review: Zito admits they owe me $102.32 because I over pd them. I have called and gone to their office in [redacted] KY but have not been pd. This issue has been going on over six months.Desired Settlement: I want $102.32

Business

Response:

November 4, 2014To whom it may concern:This is in response to complaint# [redacted] which was filed by

[redacted] from [redacted], KY.Customer was requesting his refund check to be sent as he had

paid more than what he used prior to disconnecting. His payment was reversed on

4/25/14 for $99.90 which was the amount that was due on the account. Sincerely,Zito Media

Review: After 3 moths of calling Zito media for support, The problem still exists.

I'm paying for 20 mbps internet speed, and during peek hours I'm at 1.5mbps. I understand that I should not expect full internet speed at peek hours. I was led to believe that internet speeds will vary, but I would never experience poor connection issues every day from 6-10p.m. I have called at least once a week for the last 3 months. They have told me, it's a problem on their end, and they cannot tell me how long it will take to fix it. It's like if I went to a store, bought a loaf of bread, the cashier removes all slices (minus the heals), and charges me full price. One representative attempted to resolve by leaving a message on my phone saying I should switch to the lower speed plan, then she said she was going to close my complaint file.Desired Settlement: I would like Zito to fix their problem. give the customers more of a timeline of when it will be repaired, and to adjust the bill to what I'm getting, which is less than what I'm paying for.

Business

Response:

I have reached out to this customer to advise we are working to resolve the issue. The account has been credited appropriately for the issues that the customer has experienced.

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Description: TELEVISION & RADIO-DEALERS

Address: 1718 Barlow Rd, Wickliffe, Kentucky, United States, 42087

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