Zocdoc

Dear Revdex.com, Thank you for letting us knowWe’ve attached the section of the User Agreement that was signed by [redacted] on 12014, which includes the relevant terms regarding fees and payments and why we are unable to offer him a refund Please feel free to give us a call at *** [redacted] if there are any additional questions All our best, Team ZocDoc

Dear Revdex.com, At Zocdoc, we always strive to provide our patients and doctors with a great experienceSince this case has been brought to our attention, a member of the Zocdoc team has followed up personally with [redacted] 's office to resolve this issueAll the best, Team Zocdoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** **

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experienceOur team has been notified and *** *** 's office has been removed from the list of providers our team will call in the futureA member of the ZocDoc team has also followed up with a
message to *** ***’s office to let them know that this action has been taken.We appreciate you bringing this to our attention.All the best,Team ZocDoc

To those at the Revdex.com, As *** *** stated, we have been in contact with this practice to do our best to resolve this issue since this complaint was brought to our attentionTheir ZocDoc account has since been closed per the practice’s requestPer our agreement, we are not able to provide a refundWe’ve again attached the section of the User Agreement that was signed by *** *** which includes the relevant terms regarding fees and payments.If *** ***’s practice has any additional questions at all, they can reach us directly at ###-###-####Best,The ZocDoc Team

To those at the Revdex.com,
The ZocDoc Account Management team has been notified of *** ***’s complaint and her desired settlement has been reachedThank you for bringing this to our attention
All the best,
The ZocDoc Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although ZocDoc has indeed contacted my office, there has been no attempt to remedy the situation The information and promises they made to me were objectively false, supported by results seen months into our 12-month contract I request full reimbursement- this is when I will consider this matter resolvedThank you.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** They refunded the disputed amount and is satisfactory But the statement they made to Revdex.com that they contacted me personally is a LIE Neither my staff or I spoke with anyone at zocdoc after the complaint was filed This shows that zocdoc is unreputable and repeatedly lies This company should be investigated by the attorney general's office and reprimanded
Sincerely,
*** ***

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experienceSince this case has been brought to our attention, a member of the ZocDoc team has followed up personally with *** ***'s office to address this caseWe weren't able to provide him a refund based on our terms regarding fees and payments attached, but were able to issue a credit for the down time. If *** *** would like to speak with a member of the ZocDoc team more in depth, he can give us a call at ###-###-#### to discuss the case further. If there’s anything else we can do to close out this issue, please let us knowAll the best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

To those at the Revdex.com,
Our team been made aware of *** *** ***'s complaint and have complied with his desired settlementIt's in our records that he would not like to be contacted furtherWe appreciate his feedback and for the Revdex.com bringing this issue to our
attention
Please let us know if there are any further questions
All the best,
Team ZocDoc

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experienceSince this case has been brought to our attention, wehave removed *** ***'s office from our contact list and a member of the ZocDoc team has followed up with
her directly to communicate thisPlease let us know if there's anything else we can do. All the best,Team ZocDoc

Dear Revdex.com,
At ZocDoc, we always strive to provide our patients and
doctors with a great experienceSince this case has been brought to our
attention, a member of the ZocDoc team has followed up personally with *** *** and has resolved this issue directly.
Thank you for
bringing it to our attention.All the best,Team ZocDoc

Dear Revdex.com,
At ZocDoc, we always strive to provide our patients and
doctors with a great experienceSince this case has been brought to our
attention, a member of the ZocDoc team has followed up personally with *** *** officeWe have let
them know that based on our agreement, we
won’t provide a refund, and want to
now close the loop with you.If *** *** team would like to speak with a member of the ZocDoc
team more in depth, they can always give us a call at ###-###-#### and we’d be happy to discuss the case
furtherIf there’s anything else we can do to close out this case, please let
us know
All the best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Here is the my response:
ZocDoc continues to refuse a refund despite the fact that their sales rep completely misrepresented the volume we could expect from an investment with themAfter receiving ZERO leads in the first months, complaining to our account rep and manager and filing this complaint, they still refuse a refundWe have closed our account with ZocDoc and plan no further business with them.
The complaint stands
*** *** * ***
*** *** *** *** * *** *** * *** ***
** *** * ** ***
*** *** * *** *** * ***Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com,Thank you for bringing this to our attentionThe appropriate teams have been notified of this case to ensure that our strict sales policies are being enforced.If there’s anything else we can do to close out this issue, please let us know. All the
best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
in their response to Revdex.com *** wrote that “*** *** *** *** *** *** ** *** *** * *** ** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ***.“
This is not correctZocDoc has not contacted me regarding my complaint since I contacted Revdex.com on 1/**/I called *** today at the number they provided in their response and was told they do not have an update on the status of making the corrections to my account
Sincerely,
*** ***

To those at the Revdex.com,
Our Account Management team has followed up with *** *** directly in order to resolve this complaint. Thank you for bringing it to our attention
Best,
The ZocDoc Team

Revdex.com:
At this time, I have not been contacted by ZocDoc regarding complaint ID ***
The ZocDoc representative in charge of this case is ** *** ***
Is it possible
for Revdex.com to contact the ZocDoc representative by E-Mail?
ZocDoc never lived up to what they promised, and also neverrefunded me a single penny for the service I paid until December ***
I still want to receive a refundThis case has not been resolved
I’d appreciate your help regarding the subject matter
Thank you!
Below is the E-Mail I have received from ZocDoc on October ***:
***
***
*** *** *** ***
*** *** * *** ** ***
*** *** *** *** *** *** **
***
*** *** ***
*** *** *** *** *** ** ***
*** ** *** *** ** *** ***
*** *** ** *** ** *** *** *** ***
***
Sincerely,
*** *** **

Dear Revdex.com,
At ZocDoc, we always strive to provide our patients
and doctors with a great experienceSince this case has been brought to our attention, a member of the ZocDoc team has followed up personally with *** ***’s officeWe were able to close out his account and made note of his request on using his nameWe have also let them know that based on our agreement, we won’t provide a refund, and want to now close the loop with you
If *** *** would like to speak with a member of the ZocDoc team more in depth, he can give us a call at ###-###-#### and we’d be happy to discuss the case furtherIf there’s anything else we can do to resolve this issue, please let us know
All the best,
Team ZocDoc