Zocdoc

Review: I signed up for Zocdoc's services on June [redacted] 2014.

The fee was $1,479.45 until December [redacted] 2014. I was signed up with Zocdoc based on the information the representative had given to me verbally and in an email of what my practice should see in terms of patients from their site and after 3 months this is not the case. The results are very poor. Since I had no patients from ZocDoc, I contacted them after the [redacted] month and was told to wait because it takes time. I spent a lot of time speaking to the representative and trying to improve the number of patients that were referred from Zocdoc and after 3rd month now I am being told there is not guarantees of anything.

As part of our agreement, ZocDoc was supposed to list my availability online, so that patients could make appointments. However, they have not shown my availability online; they have intentionally blocked my schedule for five days, so that patients can make appointments with other providers. Below is the email from the representative stating that they have a time buffer preventing me from showing availability for 5 days, which was not in the contract when I signed up for it.

Plus the fact that , I was told PT was an in demand and I would be making back twice my investment .This company uses deceptive business practices to operate.

Re: Re: Provider Search

From ZocDoc [redacted] details

To [redacted]

Hi there [redacted],

I understand your concern here with the buffer that is preventing you from showing availability today and until 10/*. I would love to go over this time buffer with you, but feel it might be easier to explain over the phone. Would there be a time you would be able to discuss this?

Feel free to let me know what time would be best for you, or simply give us a call at ###-###-####.

I hope you have a good Friday!

Best, [redacted].

Service Team [redacted] Tel: ###-###-#### | Fax: ###-###-####

ZocDoc is hiring!Desired Settlement: A full refund of $1,479.45 fee.

ZocDoc has also failed to keep up the agreement and post my availability online, so that patients could directly make appointments.

Consumer

Response:

At this time, I have not been contacted by ZocDoc regarding complaint ID [redacted].

The ZocDoc representative in charge of this case is [redacted] <[redacted]>

Is it possible for Revdex.com to contact the ZocDoc representative by E-Mail?

ZocDoc never lived up to what they promised, and also neverrefunded me a single penny for the service I paid until December [redacted] 2014.

I still want to receive a refund. This case has not been resolved.

I’d appreciate your help regarding the subject matter.

Thank you!

Below is the E-Mail I have received from ZocDoc on October [redacted]:

Sincerely,

Business

Response:

Dear Revdex.com,

At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted]. We have let her know that based on our company policy and user agreement, we're unable to provide a refund, and want to now close the loop with you.

If [redacted] would like to speak with a member of the ZocDoc team more in depth, she can give us a call at ###-###-####. If there’s anything else needed to close out this issue, please let us know.

All the best,

Team ZocDoc

Business

Response:

Dear Revdex.com,

Thank you for letting us know. We’ve attached the section of the User Agreement, which includes the relevant terms regarding fees and payments and why we are not able to offer [redacted] a refund.

Please feel free to give us a call at [redacted] if there are any additional questions.

All our best,

Team ZocDoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ZocDoc was negligent in providing services and now attempts to rely upon fees and payment policy to obviate their duty

to refund the $1,479.45 fee.

ZocDoc subsequently admitted their negligence

in providing services as shown on the below E-Mail from a ZocDoc representative.

I have also spoken on the phone to ZocDoc representative, [redacted], who stated that “ZocDoc has dropped the

ball”. And those were his own words. It is

clear that such an arbitrary action does not provide any remedy for me.

ZocDoc has not been acting in good faith and

fairness. In fact, this

company uses deceptive business practices to operate.

Bottom line: I should not pay for a negligent

service and have the right to receive a full refund.

Review: The sales rep laid out the following case for signing up: based on search volume for our service in our zip code, and appointments scheduled with other practitioners, we could estimate patient generation from their site starting around 5/m and growing to perhaps 10/m in a year. Seemed completely reasonable.

Unfortunately, they have delivered 0 patients in 5 months. This includes completed appointments through their site, as well as, booking by phone or otherwise. We take lead sources data for every patient that comes in. There has also been zero web traffic from the profile to our website.

We have gone through all the steps they recommend for gaining traction and we have seen no results. I started asking for refunds some time ago and they have consistently denied them.

You cannot deliver nothing. If numbers were a little low or slow to build I wouldn't complain. But zero is zero.Desired Settlement: Full refund. An apology for wasting my time instead of just giving the refund when I asked would also be appreciated.

Business

Response:

To those at the Revdex.com,

Our Account Management team has followed up with [redacted] directly in order to resolve this complaint. Thank you for bringing it to our attention.

Best,

The ZocDoc Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response was not an offer to resolve anything. The complaint stands.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is the my response:

ZocDoc continues to refuse a refund despite the fact that their sales rep completely misrepresented the volume we could expect from an investment with them. After receiving ZERO leads in the first 6 months, complaining to our account rep and manager and filing this complaint, they still refuse a refund. We have closed our account with ZocDoc and plan no further business with them.

The complaint stands.

Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

Thank you for letting us know. We’ve attached the section of the User Agreement that was signed by [redacted] on 1/**/2014, which includes the relevant terms regarding fees and payments and why we are unable to offer him a refund.

Please feel free to give us a call at [redacted] if there are any additional questions.

All our best,

Team ZocDoc

Review: I was contact by a salesperson about listing my practice under Zocdoc.com for a subscription fee. The salesperson gave an option of 3 year, 1 year or month to month subscription. I agreed to a month to month subscription. Then Zocdoc.com went ahead and charged my credit card for 1 year subscription. After initial communications and an acknowledgement from Zocdoc.com account manager that there was a misunderstanding, I was informed that month to month subscription is no longer offered to my specialty and that there was no way for Zocdoc.com to refund my credit card. Furthermore, I have asked repeatedly for the user agreement and regulatory documents pertaining to federal statutes like HIPAA without any answer from Zocdoc.com. I have been unable to communicate with Zocdoc.com representative for the past week even after repeated phone calls and emails. Basically, Zocdoc.com pulled a bait and switch and is now refusing both to re-mediate nor answer my correspondenceDesired Settlement: Stop my practice from listing on Zocdoc.com and refund the subscription fee.

Consumer

Response:

My complaint ID [redacted]has been resolved with mutual agreement.

Sincerely,

Review: Zocdoc has not deliver any patient since we started this relationship. From the very beginning, we had issues. I asked about whether their system will work with mine. Chad W. promised there would be no problems and that the system should work. From that conversation we initiated an agreement based on the premise that I was promised the automated computer system will work to synchronize with my practice management's scheduling system and that I can use their automated patient reminder system. I was also promised about three new patients per month. I was forced to sign a low expectation form because I do not accept insurance plans. I specifically asked and expressed that I need the computer to work with their system. Otherwise, I am not interested in doing this. We had had multiple issues with getting the system to synchronize. At the end, their computer cannot accommodate my computer system's security protocol. In other words, they cannot deliver any service they promised they can deliver...i.e., false advertising. I had e-mailed them and they had agreed that they will terminate and refund me monies for unused services. Now they are claiming that I had signed an agreement with them that they cannot refund any money. They have a very deceiving practice. If they cannot deliver the services, they, as a business, should be apologetic and refund the money.Desired Settlement: Refund for unused contract term. $2500 should be refunded.

If you cannot deliver the services as promised, refund the monies for the unused portion. I had asked for a refund at the end of the second month. At this point, we had used almost three months. They have digressed and distracted my e-mails for almost a month before they flat out said they cannot refund the money because of a signed contract. From the very beginning, they did not fulfill or deliver any service to my practice except for aggravation and grief from their system unable to work with mine. In a business, we gain something by paying for a service. I have gained no benefits and they are insisting to subject me to the signed agreement.

Business

Response:

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and

doctors with a great experience. Since this case has been brought to our

attention, a member of the ZocDoc team has followed up personally with [redacted] to resolve

this issue.All the best,Team ZocDoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Zocdoc claimed they would do something to improve my results. The person who I need to talk to and who supposedly can do something to change my results is somehow always unavailable when I attempt to contact him to discuss things. One time, the answer was he will be out for the weekend. The second time was he needed to reach back to me tomorrow. If a client is upset and they know they need to get back to the client right away, is this the right way to respond? Is this a legitimate business or are the employees just running around and picking up the phone when they have 5 minutes of their spare time? Regardless, it is either a horrible coincidence or they just do not have a real answer to improve results so I am being pushed around without any real answer. This is what they mean by they have already attempted to resolve this with me. So I am not happy with the business response.

Please add to my reply... I had forgotten to clarify that I did not a get a resolution to my primary complaint which was to get a refund and why I am not satisfied with their reply. I have an e-mail where they said they acknowledge to a refund my monies if I do not get results after three months. They subsequently replied to my request for a refund that they cannot refund my money because we have a one year agreement and it is non-refundable; but I did not actually sign an agreement with Zocdoc (either physically or electronically). They simply sent me a copy of an agreement AFTER I paid for the services. Regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and

doctors with a great experience. Since this case has been brought to our

attention, a member of the ZocDoc team has followed up personally with [redacted]’s

office. We have let them know that based on our agreement, we won’t provide a

refund, and want to now close the loop with you.If [redacted] would like to speak with a member of the ZocDoc

team more in depth, he can give us a call at ###-###-#### and we’d be happy to discuss the case further.

If there’s anything else we can do to close out this issue, please let us know.All the best,Team ZocDoc

Review: They claimed to have several users in our area that are interested in our service. After we signed up, there hasnt been a single user. Theyre trying to put the blame on us by saying we dont have a link to their website, we dont have reviews and a photo. This is not true, we sent them 11 reviews, we updated our website and have a link to their site, and we already uploaded a resent photo. This company makes false claims, uses false data, and uses pressure tactics to make sales.Desired Settlement: We would like our three thousand dollars back.

Business

Response:

Dear Revdex.com,At ZocDoc, it is important to us that we provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted] to address this issue. We appreciate you bringing this to our attention. All the best,Team ZocDoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I paid $3,000.00 to be listed under Physiatrist for zip code area of [redacted] ([redacted]).If you go to ZocDoc.com and do a search for Physiatrist in [redacted] area, our listing shows up in 5th place below a doctor who is 25 miles away, 65 miles, 55 miles, and another 65 miles away. These doctors are not even in [redacted]. Where is my listing and why is it placed so far down?If the search is pulling results based on user rating, please note, none of these other listings that are above mine have a five star, whereas we do.Please check the screenshot I am attaching with is message to verify for yourself.Also, the person who contacted me from ZocDoc, [redacted], insists on communicating by phone rather than using the Revdex.com communication board or email. I warn you, this company uses pressure tactics. My attorney as advised me (and I will recommend to anyone reading this) only communicate with this company by means of paper trail.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com,If you review the screen shot which we uploaded during the time ZocDoc provided us service, you can clearly see that we were not listed on ZocDoc’s search anywhere near the top. Only after we filed a formal complaint did they look into this issue. We requested a refund and to cancel our account. As with all typical companies which run sales scams, they canceled our account and kept our 3,000 dollars. I have never seen a legitimate company that does not refund its customers if they are not satisfied with the service.WARNING TO DOCTORS, PLEASE READ ALL COMPLAINTS ON Revdex.com AND USE YOUR BETTER JUDGMENT BEFORE FALLING INTO THIS SCAM.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To those at the Revdex.com, As [redacted] stated, we have been in contact with this practice to do our best to resolve this issue since this complaint was brought to our attention. Their ZocDoc account has since been closed per the practice’s request. Per our agreement, we are not able to provide a refund. We’ve again attached the section of the User Agreement that was signed by [redacted] which includes the relevant terms regarding fees and payments.If [redacted]’s practice has any additional questions at all, they can reach us directly at ###-###-####. Best,The ZocDoc Team

Review: I am a dentist in Maryland who enlisted the services of ZocDoc inc. We used them for a few months to refer patients to our practice. They asked to place a "book now button" on our website that will help patients make appointments with our office.

We discontinued using their service because we did not feel it provided enough patient referral. Once we stopped using their service, they kept the button on our website and now it refers patients that surf our website to other dentists !

We requested they remove the button. They refused as "we do not have contract with them anymore".Desired Settlement: Remove their button off my website.

Business

Response:

Dear Revdex.com,Thank you for bringing this to our attention. A member of the ZocDoc team has followed up directly with Dr. M[redacted]'s office to resolve this issue and communicate the necessary steps to remove this button from their website. All the best,Team ZocDoc

Review: I am a psychotherapist and signed up with [redacted] on 1/*/2016. The [redacted] user agreement states my title (Dr), my name, and my credentials, which are [redacted] and [redacted]. These credentials indicate that I am a licensed clinical social worker (LCSW) and have a doctorate in pastoral care and counseling ([redacted]).

At the time of signing up with [redacted] I paid their fee of $3,000 and was told I would now be able to customize my listing to show my credentials, the insurance plans I participate in, and my office hours. Almost as soon as I paid their fee, however, [redacted] reneged on this.

With the exception of my listing, when you search for a clinician, [redacted] shows the title of the clinician followed by the name and the credentials: for example, “[redacted]” However [redacted] has me listed with only my name and the [redacted] credential ~ they refuse to list my title or my doctoral degree.

I have repeatedly asked that this be corrected. On 1/**/2016 I received an email from them with their final determination to not list me correctly. Their email states: “[redacted]. [redacted]”

I am asking that [redacted] list my name, title, and degree correctly, or that they issue a refund. They are refusing to do either.Desired Settlement: I am asking that [redacted] list my name, title, and degree correctly in their search results, or that they issue a refund.

Business

Response:

Dear Revdex.com, At [redacted], we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the [redacted] team has followed up personally with [redacted] office to communicate the possible resolutions along with the process and timeline to make this change.A member of the [redacted] team is always available to [redacted] to discuss the case in further detail and can be reached at ###-###-####.All the best, Team [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

in their response to Revdex.com [redacted] wrote that “[redacted].“This is not correct. ZocDoc has not contacted me regarding my complaint since I contacted Revdex.com on 1/**/2016. I called [redacted] today at the number they provided in their response and was told they do not have an update on the status of making the corrections to my account.

Sincerely,

Consumer

Response:

I have received a new response made by [redacted] in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am attaching a copy of the email sent to me by [redacted] that states the steps they will be taking during the coming months.Thank you for your help in resolving this problem.Sincerely,

Business

Response:

Dear [redacted], we're so glad to hear that this issue has been resolved by our team. Thank you again for bringing it to our attention.

Review: Salesperson [redacted] keeps calling my office even though I tell him to stop calling my office and put me on zocdoc's no call list, which he refuses to do. I run a busy doctors office with patients calling in and I do not accept calls from phone solicitors. I am not a customer of zocdoc. He will not identify himself as calling from zocdoc or soliciting something even when I ask. I do not want him or any salespeople from zocdoc to call my office anymore.Desired Settlement: Have ###-###-#### on the no call list for zocdoc and lower their grade to warn other customers not to trust this company's business ethics.

Business

Response:

To those at the Revdex.com,

Our team been made aware of [redacted]'s complaint and have complied with his desired settlement. It's in our records that he would not like to be contacted further. We appreciate his feedback and for the Revdex.com bringing this issue to our attention.

Please let us know if there are any further questions.

All the best,

Team ZocDoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Our company has attempted to close our account multiple times due to the service not successfully working for our patients, repeated complaints about appointments not being scheduled through the website, as well as the overall dissatisfaction with the service and lack of value it has for our company. Austin L[redacted], a Senior Account Manager, stated that the doctor needed to contact him directly to close the account. Despite repeated contact by an office manager, company executive and owner through phone calls and emails, Mr. L[redacted] stated that he would now not close the account unless the doctor contacted him over the phone directly. Over three months ago we attempted to close the account, at this time they refused to close the account, stating that our company was paid through December [redacted]. The account was then said to expire on December [redacted]. Since that time, Mr. L[redacted] has attempted to renew the contract. There have been 6 recent attempts to close the account, of which Mr. L[redacted] stated were not sufficient. His last email response to the owner of the company stated "our subscription will run for another month at the $300 market rate." The biggest mistake our company has made was investing in ZocDoc and their pushy, unprofessional and demanding staff when there are better, cheaper and more efficient options available.Desired Settlement: An email has been sent to Mr. L[redacted] requesting that once again, the account be closed and that all additional attempts of contact be ended. We have involved our attorney in this matter after Mr. L[redacted] stated that he would continue to charge the account.

Business

Response:

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and

doctors with a great experience. Since this case has been brought to our

attention, a member of the ZocDoc team has followed up personally with [redacted] and has resolved this issue directly. Thank you for bringing it to our attention.All the best,Team ZocDoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was contacted by ZocDoc last fall. They are an online patient recruiting company. Patients can search their site for providers near them, read reviews, find out about the office, and book appointments online. The [redacted] repeatedly told me I can expect 5 new patients a month using their services. The [redacted], [redacted], said through a text message I have, "You would be profiting a few thousand per month by being on zocdoc. Check out the numbers and then for whatever reason you still choose not to then that's fine but the 3000 for the year will be covered within 2 months.". This was completely false; My one-year contract started in October, and to date my office has seen 5 new patients who cited zocdoc as the way they found my office.Desired Settlement: I expect Zocdoc to refund me the entire amount I paid for their ill-provided services. I was clearly misled.

Business

Response:

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted]’s office to resolve this issue. All the best,Team ZocDoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although ZocDoc has indeed contacted my office, there has been no attempt to remedy the situation. The information and promises they made to me were objectively false, supported by results seen 6 months into our 12-month contract. I request full reimbursement- this is when I will consider this matter resolved. Thank you.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,Our team works to provide our partners with great value and set them up for success. A member of the ZocDoc team has followed up again with [redacted]’s office directly to address this matter. As previously noted, per our standard agreement, we will not provide [redacted] a refund, and we want to make sure to close the loop with you.Please let us know if there’s anything else we can do to close out this issue.All the best,The ZocDoc Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is a quote from the ZocDoc [redacted] ([redacted]) who worked with me to set up the contract: "You would be profiting a few thousand per month by being on zocdoc. Check out the numbers and then for whatever reason you still choose not to then that's fine but the 3000 for the year will be covered within 2 months." The "standard agreement" they speak of was made based on lies told to me by their [redacted], which should essentially nullify any agreement made. This matter seems straight forward to me: I was lied to by their [redacted] and now their service is not producing what I expected entering the agreement- My understanding is that I was misled by their [redacted], and I believe the appropriate way to concede is to refund me for the results they promised me but I did not receive. If I ever promised someone results and I didn't get them the results I told them I would, there would most definitely be a refund. I believe this to be true for most decent honest individuals. I will not consider this issue resolved until a refund is provided. Thank you.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Zoc Doc continues to bill me for service not obtained. By keeping my account open they do not lose the doctors attached to my account. I requested that if my account was to remain open those doctors should get their own Zoc Doc account and get off mine. This issued has not been resolved even though I requested this to be handled immediately. My account manager at Zoc doc. Was rude, impatient be she wanted to go on vacation, and really did not care about me so much as she cared about the other doctors on my account. Since my account manager says she is the top of the top and I cannot complain to anyone above her. This is the only way to be heard and warn potential new consumers of Zoc docs practices.Desired Settlement: Billing issues resolved by getting credit for services no used. Get these doctors their own account and off mine ASAP

Business

Response:

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted] to resolve this issue. All the best,Team ZocDoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company calls every 3-6 months to sell their services. They call stating they are representing [redacted] and would like to refer patients to our Doctor.Issue: Misrepresenting themselves. Sarcastic or somewhat belligerent responses when you tell them you don't want their services.Desired Settlement: Remove us from contact list unless you can politely understand the word NO. And don't misrepresent yourself!

Business

Response:

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, wehave removed [redacted]'s office from our contact list and a member of the ZocDoc team has followed up with her directly to communicate this. Please let us know if there's anything else we can do. All the best,Team ZocDoc

Review: I had a discussion with [redacted] (IS executive at ZocDoc) regarding beginning to use ZocDoc to develop patent referrals for my practice on a trial basis. I was told that it would cost $300.00 per month and that I had to renew each month. [redacted] had made an offer to reduce the price if I purchased the entire year for $3000.00 making a savings of $600.00. I told him I didn't want that and I wanted to do it monthly so I could see if it was worth it for me to continue and we agreed to proceed with a monthly charge. When I received my [redacted] bill I noted that I was charged $3000.00. I immediately called ZocDoc and was referred to someone in the billing department, who told me my specialty was not able to be charged on a monthly basis and refused to refund the $2700.00 dollars that they fraudulently charged me. No contract or anything in writing was ever generated. No documentation as to terms or restrictions was offered. I called [redacted] and have disputed paying $2700.00. I have taken ZocDoc software off of my computer as well as the link to there scheduling software off of my website and have contacted the office of ZocDoc to tell them I am terminating the use of their services. I have left messages for [redacted] on two occasions without any response.Desired Settlement: ZocDoc should refund my [redacted] charges for $2700.00 immediately. These charges were never authorized. I had authorized the charge for one month of service which is $300.00.

Business

Response:

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. A member of the ZocDoc team has followed up personally with [redacted] to resolve this issue. Thank you for bringing it to our attention. All the best,Team ZocDoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and resolution of the matter has been offered but I have not yet received verification of refund from [redacted].

Sincerely,

Review: I went into contractual agreement with Zocdoc, with a 1 year contract starting Aug. *, 2013 for $3000 for the year. Their sales rep, [redacted], came to my office to pitch their product in July of 2013. During the sales pitch, the rep led me to believe that they were the biggest online "find a doctor" company, and that they had built very strong relationships with HR departments of large local companies in my area, as well as built a wonderful online reputation and presence, in order to increase my new patient flow into my practice. The rep [redacted], verbally guaranteed me that I would see approximately 40-60 new patients in the first year of doing business together. Unfortunately, Zocdoc never delivered. In fact, it took 4 months, before the very 1st patient ever called, and eventually walked through my office front door in late November of 2013. Prior to November, I made numerous calls in my first few months to express how dissatisfied I was with their service, or lack there of. Every time I called, the problem was thrown back in my face, and that I needed to do more on my end to make a difference. I listened intently and followed every recommendation they made for me to increase new patient flow. Unfortunately, they never answered any of my questions regarding what they were doing on their end to increase new patient flow. Zocdoc continued to skirt around the truth regarding their so called HR relationships with local big businesses and never answered where all of my new patients (that they guaranteed to send me) were hiding. At the end of 6 months, the count was up to 2 new patients. At that time, I also noticed that Zocdoc added at least 6-10 more businesses (my direct competition) within a 5 mile radius of my office to their list of "contracted" doctors. When I complained about this, I was told that Zocdoc is an "open" platform for patients to find doctors. However, if they knew my new patient flow was stagnant (2 patients in 6 months which I complained about to them regularly, since they guaranteed me 40-60), why would they sign up all these other doctors in my area? For that they had no answer. I even sent a complaint letter to the [redacted] of Zocdoc, which got no response at all. During the last 6 months, I made numerous calls to express my concerns which unfortunately continued to fall upon deaf ears except until recently. And then, their only concern was to sign me up for another year for $3000. My 1 year contract is ending in a few days, and the # of new patients of record climbed to a grand total of 6. Six! Yes 1, 2, 3, 4, 5, 6. Really? Where are the other 34-54 new patients they guaranteed? Well they certainly didn't show up to my office, and my contract ends in 5 days.Desired Settlement: Full refund of $3000

Business

Response:

To Whom it May Concern at the Revdex.com,

A ZocDoc team member has connected with the [redacted] for [redacted], DDS to address and handle the matter of the complaint directly. They have a ZocDoc representative's direct contact information in case they have any additional questions.

Thank you for making our team aware of this.

All the best,

The ZocDoc Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern:

My complaint with the Revdex.com and problem account with Zocdoc was never resolved. As you can see, I filed a complaint against Zocdoc in early August. Apparently, someone from Zocdoc called and spoke to my [redacted] to resolve the complaint, but nothing was actually ever done besides calling my office to chat. As seen in my initial complaint letter posted on the Revdex.com website, Zocdoc guaranteed me 40-60 new patients in the first year of doing business with them. I got a grand total of 6 in 1 year of doing business with them. After, signing me up, they also signed up numerous other Doctors (my direct competition) in my area, and over saturated the market. They never lived up to what they promised, and also never refunded me a single penny. Please re-open this investigation.

Sincerely,

Review: To Whom It May Concern:

I have received since October of last year, 6 or more phone calls about the services and they tried to sell me services we have no need for and aren't interested in. I repeatedly told every sales person "NO, we are not interested in paying for referrals" Today another sales rep by passed me, the Administrator and contacted the physician directly. He is aware of the services and made the decision to say "NO" they are relentless and pushy and will not stop calling our office. They change sales people to call us and continue to hound us for our business. I consider these sales practices to be very pushy and unprofessional. When a consumer says NO we mean NO. Maybe you can bypass Administrators at other locations, however I have been an Administrator for years and I do nothing without the knowledge of the physician owner. I consider this harassment now, as we asked nicely and let them know nicely we were not interested.

I spoke with a [redacted], [redacted] and [redacted] and told them all the same exact thing Our office doesn't need to pay for patient referrals, which is an entire ethical issue it itself.Desired Settlement: I want to be placed on a DO NOT CALL list and DO NOT EMAIL list.

Business

Response:

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Our team has been notified and we have removed this practice from the list that our team will call in the future.We appreciate you bringing this to our attention. Please let us know if there is anything else we can do. All the best,Team ZocDoc

I am a customer of ZocDoc and have had a less than favorable experience. They sell a very good speech on the phone to entice you to purchase their services; however, after you pay they all but forget you. I have called repeatedly with no help. Each time I call a person says that the person attached to my account will call me back. They don't. I have asked to discontinue my service and have asked for a refund. The stated that no refund would be given. I am writing this with hopes that they will understand it is not ok to falsely advertise services and then when money is collected completely forget about the customer.

Review: I signed up with Zocdoc in Mid- November 2015 based on the information the representative (who apparently has left the company) had given to me verbally. The representative mislead and coerced me to sign the contract promising 100’s of new patients annually from the Zocdoc site, as well as a huge improvement in search engine optimization and my online reputation management. It’s been more than three months since I have signed up and paid a yearly contract of $ 3000.00 (which they insisted to be paid upfront and refused to do a monthly contract with me.) I have not received even one new patient appointment from this site since I started the contract with them more than 100 days ago. I did contact them after a month and expressed my concern but was told that I should give it at least another month for this to work. I had contacted them after the 2nd month and was told to wait again, After the 3rd months, I contacted them again and complained and they are telling me I have to wait until the end of the year and I was told that even by the end of the year, there is not guarantees of anything . Had the sale representative told me what they are telling me now (wait for a year and still there is no guarantee that a patient would make an appointment from zocdoc) I would not have signed this contract and paid $3000.00 to them. I have called and requested to get a refund but they have refused to do so .I just want to clarify that I do not necessarily blame the sales person who enticed me to buy into this contract as he was just an individual who had to follow the policies of his company. As a matter of fact, I was approached on numerous times before this by other sale persons from zocdoc and all gave me the same promises.Desired Settlement: I would like to get a full refund.

Business

Response:

Dear Revdex.com, At Zocdoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the Zocdoc team has followed up personally with [redacted]'s office to resolve this issue. All the best, Team Zocdoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted], a Zocdoc salesman called my office and informed my secretary that he represented "[redacted]" so that I would pick up the phone and speak with him. Zoc Doc has no relation to [redacted]Desired Settlement: Stop contacting me

Business

Response:

Dear Revdex.com,Thank you for bringing this to our attention. The appropriate teams have been notified of this case to ensure that our strict sales policies are being enforced.If there’s anything else we can do to close out this issue, please let us know. All the best,Team ZocDoc

Review: On July **, 2014, my [redacted] received a call from [redacted] who identified herself as a [redacted]'s [redacted]. I returned her call a couple of days afterward. The reason for her call was to discuss with me the referrals of [redacted] consultations. She made an appointment for their representative, [redacted]., in my office for further discussion. On meeting [redacted] in person, he stated that ZocDoc would provide referral patients from a roster of large corporations with well-insured patients. We agreed to a one month trial period, after which we would meet/call again to decide if it was worthwhile pursuing it for an additional period of time. He declined a check as payment for the trial period, insisting that he could only accept a credit card for a charge of $300, which I signed. He did not give me a copy, nor was I informed that I was signing a contract. He showed me the number of private referrals that each [redacted] on their roster had seen over months and years. Several days elapsed until ZocDoc contacted me to arrange a session for photographs of myself, my staff and my office facilities. These photos were taken in my office on August *, 2014. After about one week, my picture appeared on their website.

After contacting the [redacted] in whose name the original phone call was made, I decided not to continue the service. On August **, ZocDoc billed my credit card another $300, without contacting me to see if I wanted to continue the service. On September *, I requested a cancellation. They then informed me that, in fact, I had signed a contract authorizing that charge. This was not my agreement with [redacted] After further discussions with [redacted] early that day, [redacted] declined to cancel the charge or to escalate my call to her superiors, claiming there was no further recourse. It took further e-mail and phone conversation with [redacted] for her to remove my name from their web listing that evening.Desired Settlement: 1. $600, the charges against my credit card

2. refrain form using my credit card/bank for any other charges

3. refrain from using my name

Consumer

Response:

At this time, I have not been contacted by ZocDoc regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear Revdex.com,

At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted]’s office. We were able to close out his account and made note of his request on using his name. We have also let them know that based on our agreement, we won’t provide a refund, and want to now close the loop with you.

If [redacted] would like to speak with a member of the ZocDoc team more in depth, he can give us a call at ###-###-#### and we’d be happy to discuss the case further. If there’s anything else we can do to resolve this issue, please let us know.

All the best,

Team ZocDoc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ZocDoc has not met the stated conditions that will result in my withdrawing the complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

Thank you for letting us know. We’ve attached the section of the User Agreement that was signed by [redacted] on 7/**/2014, which includes the relevant terms regarding fees and payments and why we are unable to offer him a refund.

Please feel free to give us a call at [redacted] if there are any additional questions.

All our best,

Team ZocDoc