Zocdoc

Dear [redacted], we're so glad to hear that this issue has been resolved by our team. Thank you again for bringing it to our attention. 
If you have any additional questions along the way, please don't hesitate to reach out to us at [redacted] or ###-###-####.
All the best,
Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I paid $3,000.00 to be listed under Physiatrist for zip code area of [redacted]).If you go to ZocDoc.com and do a search for Physiatrist in [redacted] area, our listing shows up in 5th place below a doctor who is 25 miles away, 65 miles, 55 miles, and another 65 miles away. These doctors are not even in [redacted]. Where is my listing and why is it placed so far down?If the search is pulling results based on user rating, please note, none of these other listings that are above mine have a five star, whereas we do.Please check the screenshot I am attaching with is message to verify for yourself.Also, the person who contacted me from ZocDoc, [redacted], insists on communicating by phone rather than using the Revdex.com communication board or email. I warn you, this company uses pressure tactics. My attorney as advised me (and I will recommend to anyone reading this) only communicate with this company by means of paper trail.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,
Thank you for letting us know. We’ve attached the section of the User Agreement that was signed by [redacted] on 1/**/2014, which includes the relevant terms regarding fees and payments and why we are unable to offer him a refund.
Please feel free to give us a call at [redacted] [redacted] if there are any additional questions. 
All our best,
Team ZocDoc

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted]’s office to resolve this issue. All the...

best,Team ZocDoc

At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted]’s office. We have let them know that based on our agreement, we won’t provide a refund, and want to now close the loop with you.
 
If [redacted] would like to speak with a member of the ZocDoc team more in depth, he can give us a call at ###-###-#### and we’d be happy to discuss the case further. If there’s anything else we can do to close out this issue, please let us know.
 
All the best,
Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and resolution of the matter has been offered but I have not yet received verification of refund from [redacted].
Sincerely, [redacted]

Revdex.com:
I have received a new response made by [redacted] in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am attaching a copy of the email sent to me by [redacted] that states the steps they will be taking during the coming months.
Thank you for your help in resolving this problem.
Sincerely,
[redacted]

Please note that on my calendar, there is a spot for 8:00-8:15 am on 6/**. I took this screen shot on 6/** at 6:20 pm. From the patient's end, there is no availability for me at that time.

Dear Revdex.com,
At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted]. We have let her know that based on our company policy and user agreement, we're unable to provide a refund, and want to now close the loop with you.
If [redacted] would like to speak with a member of the ZocDoc team more in depth, she can give us a call at ###-###-####. If there’s anything else needed to close out this issue, please let us know.
All the best,
Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been refunded the $3000.00 debited from my credit card without my agreement, and my account has not been canceled.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case was opened, a member of the ZocDoc team has followed up personally with [redacted]’s office to resolve this issue. Thank you for bringing it to our...

attention. All the best,Team ZocDoc

Dear Revdex.com,At ZocDoc, it is important to us that we provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted] to address this issue. We appreciate you...

bringing this to our attention. All the best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is a quote from the ZocDoc [redacted]) who worked with me to set up the contract: "You would be profiting a few thousand per month by being on zocdoc. Check out the numbers and then for whatever reason you still choose not to then that's fine but the 3000 for the year will be covered within 2 months."   The "standard agreement" they speak of was made based on lies told to me by their [redacted], which should essentially nullify any agreement made.  
This matter seems straight forward to me: I was lied to by their [redacted] and now their service is not producing what I expected entering the agreement- My understanding is that I was misled by their [redacted], and I believe the appropriate way to concede is to refund me for the results they promised me but I did not receive.  
If I ever promised someone results and I didn't get them the results I told them I would, there would most definitely be a refund.  I believe this to be true for most decent honest individuals.  
I will not consider this issue resolved until a refund is provided.  
Thank you.
Sincerely,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by ZocDoc regarding complaint ID [redacted], however my complaint has NOT been resolved...

because:
Absolutely no action have been taken towards the complaint to rectify the situation.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted]. We have let him know that based on our agreement,...

we are unable to provide a refund, and want to now close the loop with you.If [redacted] would like to speak with a member of the ZocDoc team more in depth, he can give us a call at ###-###-#### and we’d be happy to discuss the case further. If there’s anything else we can do to close out this issue, please let us know. All the best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern:
My complaint with the Revdex.com and problem account with Zocdoc was never resolved.  As you can see, I filed a complaint against Zocdoc in early August.  Apparently, someone from Zocdoc called and spoke to my [redacted] to resolve the complaint, but nothing was actually ever done besides calling my office to chat.  As seen in my initial complaint letter posted on the Revdex.com website, Zocdoc guaranteed me 40-60 new patients in the first year of doing business with them.  I got a grand total of 6 in 1 year of doing business with them.  After, signing me up, they also signed up numerous other Doctors (my direct competition) in my area, and over saturated the market.  They never lived up to what they promised, and also never refunded me a single penny.  Please re-open this investigation.  
Sincerely,  
 [redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com, At Zocdoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the Zocdoc team has followed up personally with [redacted]'s office to resolve this issue. All the best,...

Team Zocdoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ZocDoc has  not met the stated  conditions that will result in my withdrawing the complaint.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted] at [redacted] to...

resolve this issue. All the best,Team ZocDoc