Zoosk

Initial Business Response /* (1000, 5, 2015/12/21) */
This email was sent on December 21, 2015:
Hi XXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
Our records indicate that your Zoosk subscription has been cancelled, and as a courtesy, we have refunded the renewal payment of $XXX.XXX
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** C
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/10/30) */
This email was sent on October 30, 2015:
Hello XXXXXXXXXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your
complaint from the Revdex.com so I have investigated your case and wanted to contact you directly
Our records indicate that your Zoosk account was blocked due to a violation of the Zoosk Terms of Service, which can be reviewed by visiting the following page:
https://www.zoosk.com/en/tos
In this document, we explain the guidelines for appropriate use of the Service, what constitutes a violation of the Terms of Service, and how these Terms of Service are enforced
As a courtesy, I have issued a refund of $and $5.95, today, October 30, 2015, to the card ending in XXXXThe refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 7, 2014/07/01) */
This email was sent on July X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins
With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profileBoth Subscribers and Free members can use Coins
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
I apologize for any inconvenience you have experienced due to this situationUnfortunately our records shows that you have already disputed the charge with PayPal, once a charge is disputed via PayPal this removes our ability to issue a refund and is up to PayPal to issue the refund or notPlease contact PayPal for further information regarding this matter
If you would prefer however I would be happy to provide you with a 1-month Subscription for the cost of the Coins that you had purchasedIf you would like to accept this offer please respond to this email and let me know
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2016/01/08) */
Revdex.com Complaint Case# XXXXXXXX
This email was sent on 1/8/
Hello ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the
Revdex.com so I have investigated your case and wanted to contact you directly
The Wink Reply is a feature on Zoosk intended to help Zooskers respond to the Winks they receiveIt is flattering to receive a Wink from someone; however, it is often difficult to know what to do nextWith a Wink Reply, a message will be automatically sent out to people who Wink at youThis way you don't have to respond to the wink yourself, and you can encourage those who Wink at you to send a more interesting, personalized message
Regarding your request for a full refundApple requires customers who purchase a Subscription through iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computerPlease note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycleAdditionally, since your Subscription was processed through iTunes, any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service
If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issuePlease follow this link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
Link: to contact apple- submitted to member
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

It amazes me that our legal system lets big business get away with what they are doing put enough faith in face book to not check the reviewsPaid the $and it took me hrs to find out its all a sham they don't give refunds and this how they became a billion dollar companyyrs ago Company's took pride in there service, now they just screw there customersIt's down to how profit they can make and don't care weather their customers hurt in the processI hope people read the reviews before buy anything and don't anybody advertising means nothingScrew me once sham on you.Screw me Twice sham on me RickHoo

Initial Business Response /* (1000, 6, 2014/09/30) */
This email was sent on September XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
We appreciate your time as a SubscriberOur records indicate that your Subscription has been canceled successfully and has expiredThe Subscription will no longer renew and no further Subscription charges will be appliedI can also confirm that have been no other completed purchases other than your initial purchase on Aug XX XXXX for $
***If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: PQ775Y
Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 8, 2014/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
What else could be done? I'm definitely not going to get my money back or the money they charged outside of what was postedMy advice, avoid them like the plague

Hi Kristine,
Thanks for contacting Zoosk Customer SupportI would be happy to look into the charge(s) on your card
So we can properly investigate this issue, please provide the following information:
-The amount of the charge(s)
-The date the charge(s) occurred
-The first and last
digits of your debit or credit card numberFor example: “XXXX-XX” then “XXXX”PLEASE DO NOT SEND US THE FULL CREDIT CARD NUMBERPlease keep in mind, if your purchase was processed through PayPal, Amazon, or iTunes, we will not have your Credit/Debit card on file
- The email address associated with your Zoosk account if you have an account
Users in all countries can provide this information, including the partial credit card information in a direct reply to this email or by fax to: *** *** , Attn: Zoosk BillingPLEASE DO NOT SEND US THE FULL CREDIT CARD NUMBER IN YOUR EMAIL OR FAX
Users in the United States and Canada may contact us by phone using our toll free number:*** *** *** ***) during our live phone hours from 8am-5pm Pacific Time, days a weekIf you are unable to speak with a live representative you may be prompted to leave a voicemail recording with a brief synopsis of your question or concernPLEASE LEAVE ONLY THE PARTIAL CREDIT CARD INFORMATION IN YOUR VOICE MAILA Zoosk Customer Support Representative will then return your call
We look forward to helping you with this issue as soon as possible
Best regards,Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/09/18) */
This email was sent on September 18, 2015:
Hello XXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com
so I have investigated your case and wanted to contact you directly
I apologize for the confusion regarding your subscriptionI understand that you are requesting a refund of the subscription that you've purchasedAs mentioned in our email response on September 14, 2015, our records indicate that your Subscription was purchased through iTunes
If you wish to contact iTunes directly to request a refund of your subscription, Apple asks their customers to go through their menu system in order to resolve the issuePlease follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
https://ssl.apple.com/emea/support/itunes/contact.html
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/10/30) */
This email was sent on October 30, 2015:
Hello XXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the
Revdex.com so I have investigated your case and wanted to contact you directly
We understand you would like to erase the information on your profile associated with the email address: ***@XXXXXXXXXXX.xomPer your request, we have removed your profile and account from the Zoosk service
We appreciate the time you spent on ZooskI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/11/20) */
This email was sent on November 20,
Hello XXXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint
from the Revdex.com so I have investigated your case and wanted to contact you directly
Our records indicate that your subscription was successfully cancelled on Nov XX XXXXBoth subscription renewals that were charged to your card were refunded after the cancellation occurred:
Oct XX XXXX - $XX.XX
Nov XX XXXX - $XX.XX
A confirmation of these refunds was sent to your email address (Incident #XXXXXXXXXXXXXXX)
Our records do not indicate any transactions in September 2015, as the trial subscription on your account started on Oct XX XXXXPlease note that the refunds are issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 6, 2014/09/03) */
This email was sent on Sep X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
I apologize for any confusion concerning the renewal of your SubscriptionOur records indicate that your Subscription has been canceled successfully and that we issued your refund of $ on Sep X XXXX
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed from the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/07/09) */
This email was sent on July X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I
have investigated your case and wanted to contact you directly
I apologize for any confusion regarding the Activation Fee, please be aware that this is presented before confirming your purchase of your Subscription on the confirmation page
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/04/13) */
Hello XXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk accountToday we received your complaint from the Revdex.com so I have investigated your case and wanted to
contact you directly
In accordance with the Zoosk Privacy Policy, you are unfortunately unable to share your subscription status within your Zoosk profile informationThis security measure is in place to protect your personal informationHowever, I apologize for the inconvenience this policy has caused you
Our records indicate that you successfully deactivated your Zoosk profile on Apr XX XXXXUpon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
If you have any additional questions or concerns regarding the Zoosk service, please feel free to contact usThank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no wording in Zoosk's policy directly related to allowing individuals to indicate if they are paying or notThere is also no wording to indicate that this information can be harmful to users
Zoosk has not even addressed my other concern in this complaint in which male users were "accepting" my "chat request" when I did not send any chat request, because I was not a paying customer and therefore unable to send these requests
The latter must be some form of misrepresentation and advertisingUsers are being lied to and made to believe other users are interested in themZoosk allowing the former would definitely interfere with the company's ability to do the latter undetected
Final Business Response /* (4000, 9, 2015/05/06) */
This email was sent on May 06, 2015:
Hello XXXXXXXXXX,
I am writing in response to your complaint to the Revdex.com on April 20, Thank you for contacting ZooskWe are sorry to hear about your complaint and that there may have been confusion about the operation of our services
As part of our services, we allow members to create a profile page that can be viewed by other members, have the profile be matched with other members and express interest in othersWe also offer multiple ways for our members to interact with our platform and other membersAs examples, we typically notify members when their profile has been viewed, when someone would like to chat with them or when someone has sent them a message
We offer paid, typically recurring, subscription plans for members who wish to have access to our communications platform and certain other premium featuresOur subscribers have the ability to reach out to both members and other subscribers, and can encourage non-subscribing members to join our communications platform
We have a large customer service team to offer support to our members and subscribersIf there are complaints of abuse or improper communications by other members or subscribers, we would be happy to help you block those individuals, but we do not believe there are such allegations in this case
Our goal is to provide a positive experience for our members and subscribersAs a courtesy, we would like to offer you a complimentary one-month trial subscription, which includes usage of our communications platform and other benefitsIf you would like to see whether the subscriber benefits would be valuable to you, please contact us to start your trial subscription
Please feel free to contact us if we can be of further assistance
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/01/06) */
This email was sent on Jan X XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins
With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profileBoth Subscribers and Free members can use Coins
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/07/18) */
This email was sent on July XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
We have already made the requested change in our online FAQ which States:
We appreciate our customers at Zoosk and we are always working to provide the best quality online dating experience possibleWe understand that dating in general can be tricky, and we recognize that it often takes time and effort to get responses and make connectionsWhen thinking about cancelling a Zoosk Subscription, it is important to us to understand what issues you're having on Zoosk so we can help you have a better experienceOur Zoosk Customer Support team can assist if you decide to cancel, but we can also help improve your Zoosk experience by:
Giving you great tips that will help you get more responses
Offering promotions and discounts that can make your Subscription more affordable
Providing information that will help you understand how to use Zoosk features more effectively
Our Zoosk Customer Support team would love to help you with all these options, and can also assist you if you still decide you want to cancel your Subscription
As you have requested on July XX XXXX, your Zoosk profile has been DeactivatedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
***If you change your mind and wish to subscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: TUMMV
Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Being online service, if you can sign up without any manual intervention and pay for subscription you should be able to cancel your subscription online without having to write to customer support
There was no mention on why Zoosk is not sending an invoice or receipt of monthly paymentsThis is should be considered a business malpracticeThey should send a receipt for the money received
Thanks for cancelling my subscription
Final Business Response /* (4000, 9, 2014/07/23) */
This email was sent on July XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly
We appreciate your feedback regarding the cancellation process on Zoosk We always appreciate hearing from Zooskers about how to improve their Zoosk experiencePlease know that your opinions are valuedI will be sure to bring this to the attention of the appropriate department
We do provide email receipts for an initial purchase of a subscription as well as provide you the option to be able to look at your purchase history on the Subscriptions tab in your Zoosk settingsZoosk's renewal policy is also outlined during the purchase processThe renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewtermsThey are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** **
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/10/21) */
This email was sent on Oct XX XXXX:
Dear ***,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the Revdex.com so I have
investigated your case and wanted to contact you directly
I would be happy to see what I can do to assist , however, at this time we are unable to locate a Zoosk account using the email address you provided: ***@suddenlink.netPerhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more informationDo you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
*** S
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/09/01) */
This email was sent on September 1, 2015:
Hi XXXXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionToday we received your complaint from the RevDex.com so I have investigated your case and wanted to contact you directly
We understand that you were not satisfied with your subscription purchaseI have cancelled your subscription and deactivated your Zoosk account per your requestAs a courtesy, we have refunded the initial subscription payment of $
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Our customer service team is always happy to assist you with any questions your may have regarding your account and your cancellation optionsUnfortunately, our records indicate that we did not have an opportunity to address your concerns directly with youWe also offer shorter-term subscription options (1-month and 3-month subscriptions), which allow you to try out the service first, before committing to a longer term subscriptionUsers in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week
We understand you were also prompted to purchase Zoosk Coins while using certain features on the siteWe're sorry for any confusion this may have causedWhen sending a message, you may be asked if would like "Special Delivery" or "Delivery Confirmation"These are optional features that can be purchased using Coins, Zoosk's virtual currencyIf you want to send a message without using any of the extra options, please leave them unselectedYou may also use Coins for our Carousel feature, or to send a virtual gift to another Zoosker, such as a teddy bear
Please note that Coins are completely optional when sending or receiving messages with other members, but they do allow you to use certain features on the websiteThe extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/08/06) */
This email was sent on August 06, 2015:
Hello XXXXXXXXXXXXX,
Thank you for your emailI'm sorry for any inconvenience you have experienced with your Zoosk subscriptionWe received your complaint from the Revdex.com
so I have investigated your case and wanted to contact you directly
We understand that you were not satisfied with your subscription purchaseOur records indicate that your subscription was successfully cancelled per your request via email on July 23, 2015, and a full refund was processed for your subscription purchase in the amount of $Since the purchase has been fully refunded, the Subscriber benefits have been deactivatedThe Subscription will not renew and no further Subscription charges will be applied unless you choose to resubscribe
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Thank you again for bringing this matter to our attentionI do hope we were able to resolve this matter to your satisfaction
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, lets get the facts straightI requested the refund on the 23rd when I stated that if I did not receive it I would file a complaint with the Revdex.comThe refund was not provided until the following day after I had filed with the Revdex.com
In addition, I have messages that I was not notified of until after I cancelled my subscription as a lure to get me to pay for your service againIf I would have been received those messages like I should have been, then I wouldn't have cancelled my subscriptionIt is NOT my fault that your company is operating in such a scammish mannerI feel it is more than appropriate, due to the time I had invested, to also receive a month of service at no cost so I may retrieve the messages and correspond with the people that I should have been able to when the subscription was activeAnything less, is unacceptable
Final Business Response /* (4000, 9, 2015/08/19) */
This email was sent on August 19, 2015:
Hello XXXXXXXXXXXXXXX,
We received your follow up correspondence from the Revdex.com, and wanted to contact you directly
While you are a paid subscriber, you are able to send and receive messages with other Zoosk membersAny messages that are sent to you by other Zoosk members are immediately available to you within your account, and while a paid subscriber, you are able to read and reply to them immediately
Any messages that you may have received after the cancellation and full refund of your subscription (which was processed per your request on July 23, 2015) would require a new subscription to accessBecause your subscription purchase was refunded in full, your subscription benefits were deactivated at that time
If you wish to resubscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount:
(Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only.)
Thank you again for your follemailI do hope we were able to resolve this matter to your satisfaction, and please let us know if you have any additional questions or concerns
Best regards,
***
Zoosk Customer Support
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good afternoon ***,
I should not have to continue to repeatedly explain the situation I faced with your company's websiteSo, READ CLOSELY and try to understand because apparently, with the response you gave, you haven't
I cancelled my subscription because I was not receiving replies from people after about the first weekWithin the same hour that my subscription was cancelled, I logged on to find out that there Were replies that I should have received during my paid subscription, but didn't because of your faulty website or scam operationIt's either one way or the otherThose are the only two possible scenarios
I SHOULD HAVE RECEIVED THE MESSAGES, but I didn'tIF THE SERVICE WAS WORKING PROPERLY, I WOULD NOT HAVE CANCELLED
Therefore, due to the time I had invested, it is more than appropriate for me to receive a full month of a paid subscription at no cost in order to retrieve the messages that I should have received (But didn't DUE TO YOUR company's FAULT) when I was a paid subscriber
I really hope that you paid closer attention this time and understood what I have written

Initial Business Response /* (1000, 5, 2016/01/29) */
Hi ***,
Thank you for contacting Zoosk Customer SupportI'm sorry for any inconvenience you have experienced
Today we received your complaint from the Revdex.com so I have investigated your case and wanted to
contact you directly
We apologise for the delay of your refundOur records indicate that we issued your refund of US$to the card ending in
The refund is issued directly to the credit card or account used to make the purchaseAfter a refund is issued, it may take 5-business days to post to an accountThe time will vary depending on the original payment method, the currency used to make the purchase, and your country of residencePlease contact your bank or financial institution to inquire about the status of a refund if more than business days have passed *** the date the refund was submitted
Best regards,
***
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
THE ONLY REASON I CHOSE YES IS BECAUSE I RECEIVED THE REFUND YESTERDAY..AND IT WAS ONLY SENT ONJANUARY 29TH...AFTER YOU CONTACTED THEMTHANK YOU FOR YOUR ASSISTANCE!!

Initial Business Response /* (1000, 5, 2014/09/23) */
This email was sent on September XX XXXX:
Hi ***,
Thanks for contacting Zoosk Customer Support
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ The
refund will be issued directly to the credit card or account you used to make the purchasePlease allow 5-business days for the refund to process
We understand you were prompted to purchase Zoosk Coins while using certain features on the siteWe're sorry for any confusion this may have causedWhen sending a message, you may be asked if would like "Special Delivery" or "Delivery Confirmation"These are optional features that can be purchased using Coins, Zoosk's virtual currencyIf you want to send a message without using any of the extra options, please leave them unselectedYou may also use Coins for our Carousel feature, or to send a virtual gift to another Zoosker, such as a teddy bear
Our records show that you have an active Zoosk SubscriptionThe extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
I understand you are inquiring about photos on Zoosk
We apologize if there was any confusion regarding the Photo Policy on ZooskProfile photos are a fun and important part of online datingAll Zooskers are required to have at least one approved profile photo before sending a message on ZooskKeep in mind, you must post at least one clear photo only of yourself for your Primary photo in order to send a message to another MemberFeel free to post up to more photos of or including yourself
Our Zoosk blog has a cool post explaining different types of photos that may be removed from the site (including examples)Here is where you can find examples and explanations: http://blog.zoosk.com/2012/05/17/making-the-most-of-your-online-dating-profile-p...⇄ /> We have established profile photo guidelines in order to maintain high standards for safety and qualityOur goal in adhering to these guidelines is to provide all Zooskers with the best online dating experience possibleFurthermore, if you see photos on Zoosk that do not represent the Member, feel free to let us know by anonymously reporting their profile
You can read information about the guidelines here: http://www.zoosk.com/photo_guidelines.php
As you have requested, your Zoosk profile has been DeactivatedYour profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer activeTo ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next hoursPerforming certain actions on the content within these emails can possibly reactivate your account
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
***If you change your mind and wish to subscribe within the next days, please use the following coupon code at the time of purchase to receive a 50% discount: ***
Please be sure to only use Coupon Codes offered directly by ZooskAlso please note that Coupon Codes are valid for credit card payments only
Thanks for your time with us, and we hope you enjoyed using Zoosk
Best regards,
***
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php