Zoosk

Initial Business Response /* (1000, 5, 2014/05/07) */
This email was sent on May 7 2014:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We're sorry for any frustration regarding a Zoosk account that was set up in your name. I see that your Facebook is attached to your Zoosk account, so the Zoosk Application may have been inadvertently added through Facebook. I have since deactivated your account per requested today May 7 2014. Keep in mind, when you're clicking on something on Facebook and you see "Company name would like permission to share your basics" or the like, this means you are adding an application from an outside company and that company will have your basic information. If you do not want to continue with this if it pops up again, simply use your back button.
To remove the Zoosk application from your Facebook account, log into www.facebook.com and click on the "sprocket" next to the lock up on the top right corner of your Facebook page, and click on "Account Settings". On the left side of the page, you will see "Apps" under "General" in the list near the bottom. Click on "Apps" and find Zoosk with the red heart. Click on the "x" next to "Edit" over to the right. A pop up window will ask you if you are sure you would like to remove the Zoosk application from your Facebook account. Click on "Remove" and Zoosk will no longer be on your Facebook account.
If you're using Facebook from a mobile device, log in and click on the 3 lines at the top left corner of your phone and scroll down to "Account Settings". Tap on "Apps" near the bottom, locate Zoosk in your list and tap on Zoosk. Scroll to the bottom and tap on "Remove Zoosk".
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support

Hi Erik,
It looks like your subscription recently renewed, and you don’t intend to use it at this time. All Zoosk subscriptions renew unless cancelled before the renewal date. Our records do not show a cancellation before your renewal, which is why you were charged again.
We appreciate the...

time you spent with us as a subscriber, so we are refunding your two most recent payments. The subscription will no longer renew and there will be no further subscription charges. Since the renewal is being refunded, your profile has reverted to a free, basic member profile. Your refund will be issued to the account that made the purchase. Please allow 5-10 business days for the refund to process.
Zoosk subscription renewals are explained when you make your purchase, as well as on our renewal terms: [redacted]
If you wish to resubscribe, please use the following promo code to receive a 25% discount: ztywgtwt
Promo codes are only valid for credit card payments.
We wish you the best, and hope you enjoyed Zoosk.
 
-Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/08/11) */
This email was sent on Aug 11, 2015:
Hello XXXXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so...

I have investigated your case and wanted to contact you directly.
I apologize for the confusion regarding your subscription. As mentioned in our email responses on July 28, 2015 and on August 10, 2015, our records indicate that your Subscription was purchased through iTunes.
Apple requires customers who purchase a Subscription through iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computer. Please note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycle. Additionally, since your Subscription was processed through iTunes, any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service.
If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issue. Please follow this link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
https://ssl.apple.com/emea/support/itunes/contact.html
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Hi [redacted]Thanks for contacting Zoosk Customer Support.We are disappointed to hear that you are unhappy with the service. As a courtesy, we have issued you two refunds of $29.95 each.The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may...

take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed from the date the refund was submitted.Please note that since the refunds were issued, your Subscription has been cancelled with immediate effect. Best regards,Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/09/30) */
This email was sent on September XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 84.94 . The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
I apologize for any confusion however, Zoosk does not create fake profiles. We have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2014/06/18) */
This email was sent on June XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have cancelled your Subscription and requested seven refunds of $ 19.95 each as well as the two refunds already issued on Jun 02 2014 both in the amount of $ 19.95 each as well. The refunds will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refunds to process
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/02/04) */
This email was sent on Feb X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I understand you are inquiring about a request for refund, however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted]. Perhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account.
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts.
We apologize for this inconvenience, and thank you for your patience.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Adam[redacted]

Initial Business Response /* (1000, 5, 2014/12/30) */
This email was sent on Dec XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 54.94. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
I apologize for any confusion however, Zoosk does not create fake profiles. We have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate.
The Wink Reply is a feature on Zoosk intended to help Zooskers respond to the Winks they receive. It is flattering to receive a Wink from someone; however, it is often difficult to know what to do next. With a Wink Reply, a message will be automatically sent out to people who Wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who Wink at you to send a more interesting, personalized message.
To manage and edit your Wink Reply, log in to www.zoosk.com. Click on the user name menu at the top of the page and select "Personals Settings". You will arrive on your Email Settings page. From here you have the option to adjust a variety of things. For now, just look for the "Wink Reply" section on the left side of the page.
Choose "On" or "Off" from the drop-down menu. If you select "On", the Wink Reply Text field will be available for you to write and edit your Wink Reply. There may be a default Wink Reply in the text field; however, you're welcome to replace this with a message that more clearly reflects who you are. Remember to be sure to click "Save" when you're finished editing your Wink Reply. The important thing is to have fun with your Wink Reply and to use it to your advantage.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/06/11) */
This email was sent on June XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
Our records indicate that you purchased a 3-Month Subscription on May XX XXXX, then canceled this Subscription on May XX XXXX, and deactivated your profile on May XX XXXX when you still had time left on your Subscription. This sequence of actions resulted in the loss of your Subscriber benefits. I apologize for the inconvenience, however, please recall that we displayed a screen that warned you of these consequences before any action was taken.
As a courtesy, we have reactivated your Subscription benefits until the new expiration date of Sep XX XXXX . At this time you will have your Subscriber benefits until that date. If you would like to return as a Subscriber after the expiration date, you will be eligible for special promotions available at that time. Please contact Customer Support prior to subscribing to inquire about any possible discounts.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/02) */
This email was sent on Dec X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins.
With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profile. Both Subscribers and Free members can use Coins.
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
I'm sorry to hear you want to cancel your Zoosk Subscription.
Our records indicate that your Subscription was purchased through iTunes. Apple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computer. Please note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycle. Additionally, since your Subscription is processed via iTunes any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service.
To cancel the automatic renewal of your Zoosk Subscription on your iPhone, iPad or iPod, please follow the steps listed below:
- Launch App Store on your Apple device
- Tap on "Featured" in the left corner of the App Store menu
- Scroll down to the bottom of the screen and tap on "Apple ID" (if you have not signed in to your account recently, it will say "Sign In" instead)
- From the pop up menu tap "View Account". Enter your password and tap "OK"
- From the main account page scroll down and tap "Manage"
- On the "Manage App Subscriptions" screen choose your Zoosk Subscription
- Tap "On" to toggle the switch to the "Off" position
- Tap "Turn Off" on the confirmation pop up screen
To cancel automatic renewal of your Zoosk Subscription through iTunes on your computer or laptop, please follow the steps listed below:
- Launch iTunes on your computer
- Click on "Store" option from the top menu bar and Select "View Account" (you may be asked to re-enter your iTunes password ** log in)
- From Account Information Screen, scroll down to the bottom of the page to the "Settings" section
- Click on "Manage" to the right of Subscriptions
- From the "Manage Subscription" screen click on your Zoosk Subscription
- On the Edit Subscription screen, click the "Off" button to turn off Auto Renewal.
- Click on "Continue" button on the Confirmation Screen.
If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issue. Please follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
https://ssl.apple.com/emea/support/itunes/contact.html
I hope this is helpful and please contact us if you have any other questions or need help with your Zoosk account. Thank you for your patience and we wish you all the best.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php.

Initial Business Response /* (1000, 5, 2015/11/13) */
This email was sent on November 13, 2015:
Hello XXXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your...

complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
We understand that you were not satisfied with your subscription purchase. Per your request, I have cancelled your subscription. As a courtesy, we have refunded the initial subscription payment of $29.95.
The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Customer service was extremely prompt and courteous, they were quick to resolve all issues and insure customer satisfaction. good site after all.

Initial Business Response /* (1000, 5, 2014/10/28) */
This email was sent on Oct XX XXXX:
Hi [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-Refill. The user can opt out of this option during the purchase process. If the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below 20 Coins. If the user chooses to opt out, the Coins will not refill unless the user manually makes another purchase.
Because we value you as a member and though the coins from these purchases have been used, our records indicate that we have issued 3 refunds in the amount of $ 19.95 each for Coins refills per a prior conversation with a representative.
If you are not sure if your Coins will automatically refill, these settings can be changed anytime. From a computer, simply log in to www.zoosk.com and click your username menu at the top right of the page. Select "Settings" and then click "Coins". From this page, you can make adjustments to your Coins refill settings.
If you have any further questions, please refer to our Coins Help page: https://zoosk.zendesk.com/entries/XXXXXX
We apologize if there was any confusion regarding the Coin Auto-Refill feature.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted],Thank you for contacting Zoosk Customer Support.I apologize for any frustration you have experienced in this matter. We have removed your account and profile from Zoosk service and also flagged your email address to prevent any further email notifications.Best regards,

Initial Business Response /* (1000, 6, 2015/11/13) */
This email was sent on November 13, 2015:
Hello XXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the...

Revdex.com so I have investigated your case and wanted to contact you directly.
We understand that you were not satisfied with your subscription purchase. Our records indicate that your subscription was cancelled on Nov XX XXXX per your request. Because the $74.95 transaction was still pending at the time, the Zoosk billing department was able to void the transaction completely and we will not be collecting on the transaction.
However, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/06/25) */
This email was sent June XX XXXX:
Hi [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
Members of Zoosk are able to use the website at their comfort level. The option to upgrade the membership to a Subscription is an option that expands your capabilities on Zoosk. As a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views.
However, with a Subscription you have much greater access to Zoosk!
The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your Connections
-Find out who viewed your profile
-Get full access to SmartPick features
Tons of Zooskers are benefiting from their Subscriptions. To see Subscription options, simply click on "Subscribe" in the left column any www.zoosk.com page.
If you decide to Subscribe please use this promo code to receive 25% off the Subscription cost: 7udeku
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
I am not satisfied with this response as I had stated in my previous post that I contacted there customer service office before I wrote you only to hear this exact same thing. The purpose for me writing the Revdex.com is because I am not satisfied with this response as I told their supervisor I was going to do so when I was on the phone with her. 25 percent off is not a free service in my eyes it is a discounted service. I would like to have access to all their service without having to put any of my credit card information into their website. Am I wrong could someone please explain to me what the word "FREE" means. I only signed up on their site so that I would be able to chat for "FREE" online. It didn't say limited access unless you pay, I found that out on my own after I had entered all my information and uploaded my photos. I searched a few profiles then clicked send message for a pop up to appear saying subscribe to send and receive messages. Ridiculous!!!
Sincerely,
[redacted]
Final Business Response /* (4000, 9, 2014/07/09) */
This email was sent on July 2 2014:
Hello [redacted],
Thank you for contacting Zoosk Customer Support.
Thank you again for your emails. We really appreciate that you are interested in Zoosk and we want our members to have a fun, engaging experience on our site. I have spoken with my supervisor and we are happy to activate a 10-day trial so you can chat with other members. We hope this will persuade you that we have great features and a great community, and that you'll continue to use our service. The 10-day period will begin tomorrow (although the trial should be activated later today). Thank you again for your emails and we apologize for any inconvenience.
Best regards,
[redacted]
Zoosk Customer Support
Additionally our records indicate that this user is actively using the free trial that we have provided as a courtesy.

Initial Business Response /* (1000, 5, 2014/12/29) */
This email was sent on Dec XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
I apologize for any confusion regarding your Subscription, I have requested a refund of $ 15.00 for the remainder of the unused time. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Today makes ten days and Zoosk has not returned a dime to me. I think this would be considered a breach of contract since you have their response right here on your website.
Final Business Response /* (4000, 9, 2015/01/12) */
This email was sent on Jan XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
I apologize for any delay in your refund. There was an error in the processing of the refund. I have now confirmed that the refund has now been issued as of Jan XX XXXX . Please allow for up to 5 - 10 business days for this to reflect in your account.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/08/06) */
This email was sent on August 06, 2015:
Hello XXXXXXXXXX,
Thank you for contacting Zoosk Customer Support.
I'm sorry for any inconvenience you have experienced while trying to purchase a Zoosk subscription. Today we received...

your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
Our records reflect two failed attempts to purchase a Zoosk subscription on Aug XX XXXX. During the purchase attempt, Zoosk alerted you that the transaction was unsuccessful because a portion of the billing information may have been entered incorrectly. We were not able to charge your card successfully.
However, it is possible that your credit card company or bank has placed a temporary authorization hold for the amount of the purchase attempts ($29.95 each). This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. However, you mentioned in your Revdex.com report that one of the charges was immediately reversed by your bank because it was flagged as potential fraud. Please contact your bank/credit card provider if you need assistance with any additional authorization holds associated with your account. We apologize for any confusion this may have caused you.
We will be happy to discuss this with you directly. The Zoosk customer service email address is: [redacted]@zoosk.com. Users in the United States and Canada may also contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week. This contact information is available on the Zoosk website, by clicking Contact at the bottom of any page.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/09/30) */
This email was sent on September 30, 2015:
Hello XXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced regarding Zoosk notification emails. Today we received your complaint from the Better...

Business Bureau so I have investigated your case and wanted to contact you directly.
I understand you are inquiring about unsubscribing from all Zoosk notification emails. However, at this time we are unable to locate a Zoosk account using the email address you provided in your Revdex.com report: [redacted]@XXXXXXX.COM.
We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account.
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts. I will be able to fully unsubscribe your email address once I locate the correct Zoosk account.
Thank you again for bringing this matter to our attention. Please let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/10/10) */
This email was sent on Oct XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for any difficulties you may have encountered while trying to contact Zoosk Customer Support. Our call center can be reached at 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 8am-5pm Monday through Friday, Pacific Time.
If you need help outside our live phone support hours, please contact us via email at [redacted]@zoosk.com. We typically reply within 1-2 business days.
I apologize for any confusion regarding your Subscription. Our records indicate that your financial institution contacted us and claimed there was a fraudulent charge on this profile. In this case it is policy to cancel the subscription due to possible fraudulent activity. However I have since reactivated your Subscription as it seems the claim was only for the activation fee of your purchase. Your Subscription will be active until Nov XX XXXX on this day your Subscription will end.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)