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Reviews Zoosk

Zoosk Reviews (554)

Initial Business Response /* (1000, 5, 2014/10/29) */
This email was sent on Oct XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
I understand you are inquiring about , however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted]@gmail.com. Perhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account.
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts.
For information pertaining to refunds. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed from the date the refund was submitted.
We apologize for this inconvenience, and thank you for your patience.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/11/25) */
This email was sent on November 25, 2015:
Hello XXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience or confusion you have experienced.
Today we received your complaint from the Better...

Business Bureau and would like to investigate this matter for you.
In order to investigate further, we will need the username of your co-worker that contacted you on Zoosk, as well as the date and time you where notified that you had received a message from this member.
Please reply directly to this message with this additional information, and we will be happy to investigate this on your behalf.
Thank you for your patience and let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 6, 2016/01/13) */
Revdex.com Complaint Case# XXXXXXXX
This email was sent on 1/13/2016
Hello [redacted],
Thank you for contacting Zoosk Customer Support.
I'm sorry for any inconvenience you have experienced while trying to purchase a Zoosk subscription....

Today we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
We understand that you were not satisfied with your subscription purchase. Our records indicate that on January 10, 2016 your subscription was cancelled per your request in Customer Support Incident #XXXXXXX. In that email, we confirmed that a refund was requested for your subscription purchase. However, the Zoosk Billing Department was able to void the transaction before it finalized. Zoosk will not be collecting on the £25.00 transaction.
However, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction, and please let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 8, 2015/05/26) */
After further investigation, we were able to locate the confirmation of the refund that was sent to the customer on May 23, 2015:
Hi XXXXXXXXXXX,
Thank you for contacting Zoosk Customer Support.
Per your request, I have cancelled...

your Zoosk Subscription. I am sorry that you will not be continuing to use Zoosk. If you have any feedback about how to make the service better, it would be welcomed.
I have requested a refund as follows:
Subscription: 3 months subscription
Fee: $59.95
Total: $59.95
After a refund is issued, it will take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. The refund is issued directly to the credit card or account used to make the purchase.
Please contact your bank or credit card institution to inquire about the status of a refund if 10 business days pass [redacted] the issue date.
Per your request, we have deleted your profile and account from the Zoosk service.
[redacted]If you wish to resubscribe within the next 30 days, please use the following coupon code at the time of purchase to receive a 50% discount: [redacted]
Please be sure to only use Coupon Codes offered directly by Zoosk. Also please note that Coupon Codes are valid for credit card payments only.
We appreciate the time you spent on Zoosk.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 11, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business because after I cancelled my subscription, pursuent to the terms of use, mailed a certified letter and then waited for zoosk to fulfill their refund policy for my state I received nothing from zoosk: no refund, no confirmation they had received my letter. The tracking number for the usps varified they received it and I waited 10 days as agreed in the terms and got nothing except the email stating I had cancelled my subscription, nothing more regarding the letter or refund. I called zoosk on the 11th day after they received my letter and after a long wait and being asked lots of questions, the representative asked me if I wanted a 50% off subscription to continue with zoosk. I said no and when asked why I wanted to leave zoosk I replied because zoosk did not honor their terms of use and had no record when I called of my letter, they had to look into it, a clear violation of their terms of use, when they asked me when I mailed them the certified letter they signed for 11 days before. The representative who wrote the response could not locate my account because I asked when I called for my account to be permanantly deleted because I did not want zoosk to use my image in any way nor did I want my credit card on file for a service I do not trust. I had been informed on the phone that I would receive my refund for the full amount in 5 to 10 business days. I in fact received it the next day. I received confirmation that I was going to be refunded several hours after the telephone call. I am impressed that zoosk did in fact honor my request for permanant deletion of my account rather than merely deactivation which would have stored my credit card number in their system indefinitly. I was adamant that they permanantly delete my profile and they actually did, though with no confirmation email to me to attest they had. I did not want to reply directly to the company and instead chose to wait for the Revdex.com to received a response because zoosk has the certified letter in their posession proving I complied and they violated their terms of use and I want them to better their companies standards by ensuring they adhere by the agreements they make with their customers.

Initial Business Response /* (1000, 5, 2014/11/04) */
This email was sent on Nov X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for any confusion, our records indicate that you were able to speak with one of our representatives who provided you with a downgrade from your 3-month Subscription to a 1-month Subscription and provided you with a refund in the amount of $ 30.00 .Please allow 5-10 business days for the refund to process.
I hope this means your issue is resolved, if you have further questions please feel free to respond to this email and I will be happy to further assist.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept their response and I believe it is a fair resolution of my problem. Thank you.

Initial Business Response /* (1000, 5, 2014/12/22) */
This email was sent on Dec XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I understand you are inquiring about a purchase via iTunes, however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted]@outlook.com.
If the transaction is processed via iTunes, Apple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computer. Please note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycle.Additionally, since your Subscription is processed via iTunes any refund requests must also be directed toward Apple as they do not provide billing information for Subscriptions processed via their service.
If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issue. Please follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
https://ssl.apple.com/emea/support/itunes/contact.html
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

I subscribed to Zoosk a few months ago. I also paid extra for allowing other members to send me a message. I've put in $140 for Zoosk and they've done nothing. I offered many chat requests to other members. None of them responded. Many times, I searched for members who had similar interests and beliefs. I soon discovered that Zoosk was a scam. In fact, I feared of making any more payments with them since they perform no effort. This recently, I decided to not be interested with dating and to focus on other topics like work or studying.
Overall, I am extremely upset because of the poor qualities Zoosk had given me. How can any company like Zoosk charge people over $100 and not put in any effort. I best describe Zoosk as a thief and a bad reputation about them is well fine with me.

Initial Business Response /* (1000, 5, 2016/01/06) */
This email was sent on January 06, 2016:
Hello XXXXXXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I apologize for any inconvenience you have experienced with your Zoosk account. Today we received your complaint from the...

Revdex.com so I have investigated your case and wanted to contact you directly.
I was able to locate a Zoosk account associated with the email address within your Revdex.com case: [redacted]@XXXXXXXXXX.XXXXX
The mobile number you provided in your Revdex.com case: XXX-XXX-XXXX, is also associated with the same Zoosk account.
Email addresses and mobile numbers can only be registered within one Zoosk account, and I'd like to confirm that I was unable to locate any additional accounts associated with your information.
I am also able to confirm that there hasn't been any recent activity on your Zoosk account. The subscription associated with the account expired on XX/XX/XX. The text message you received was automated and may have been triggered due to the new phone you recently activated. I will investigate this further, and gather additional information from our engineers as to what may have caused this unintended text message.
Due to the inconvenience, I have blocked the Zoosk account associated with [redacted]@XXXXXXXXXX.XXXXX / XXX-XXX-XXXX to prevent any further access to or unintended notifications from it. Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction. Please let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I specifically needed to prove that there was no recent activity to an account that I had attempted to have closed years ago. I did not want my past use to affect my future with my fiancé suspecting that I was looking for new dates when clearly I had not used services in years. It was a shame that this caused unneeded stress and malcontent within my relationship causing her to question our relationship while there was no cause or reason short of an automated text which never should have occurred! I hope that no one else has to suffer through what I have. Thank you for your response and immediate attention to this matter. I can now start to heal the damage that this has caused. I am happy that I was able to save this relationship.

Initial Business Response /* (1000, 5, 2014/09/18) */
This email was Sent on September XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 29.95. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
We understand you are inquiring about the automatic Wink Reply.
With a Wink Reply, a message will be automatically sent out to people who wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2014/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept there response as long as they refund back my money back to my credit card if not then I will be back on here to file another complaint..

Initial Business Response /* (1000, 5, 2015/11/25) */
This email was sent on November 25, 2015:
Hello XXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience or confusion you have experienced.
Today we received your complaint from the...

Revdex.com and would like to investigate this matter for you.
In order to investigate further, we will need the username of your co-worker that contacted you on Zoosk, as well as the date and time you where notified that you had received a message from this member.
Please reply directly to this message with this additional information, and we will be happy to investigate this on your behalf.
Thank you for your patience and let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 6, 2015/03/31) */
This email was sent on Mar XX XXXX:
Dear XXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-Refill. The user can opt out of this option during the purchase process. If the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below 20 Coins. If the user chooses to opt out, the Coins will not refill unless the user manually makes another purchase.
Our records indicate that there was a coin purchase on your account on Mar XX XXXX in connection with this Coin Auto-Refill feature.
Our records also indicate that you contacted Zoosk Customer Service via email on Mar XX XXXX regarding this charge, and our Billing Department was able to void out the $99.95 transaction for Coins. It is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
If you are not sure if your Coins will automatically refill, these settings can be changed anytime. From a computer or mobile device, simply log in to www.zoosk.com and click your username menu at the top of the navigation menu. Select "Settings" and then click "Coins". From this page, you can make adjustments to your Coins refill settings.
If you have any further questions, please refer to our Coins Help page: https://zoosk.zendesk.com/entries/XXXXXX
We apologize if there was any confusion regarding the Coin Auto-Refill feature. Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] C.
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem entirely solved. Zoosk graciously offered a refund.

Initial Business Response /* (1000, 5, 2014/06/25) */
This email was June XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We apologize for any confusion regarding the Coins Auto Refill feature on Zoosk. As per your previous conversation with our representative we have already issued refunds for the most recent Coins purchase in the amount of £ 14.99 on Jun XX XXXX and your last renewal of your Subscription in the amount of £ 22.74 on Jun XX XXXX.
I have gone further and also issued refunds for the additional three Coins purchases in the amount of £ 14.99 each, as well as your original Subscription purchase. Please allow for up to 5-10 business days for this to reflect on your account.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent the following email to them. I do not feel that the response is at all satisfactory and doesn't even cover basic costs.
Good morning [redacted],

Thank you for your email and your prompt response.
Can I just confirm that you have cancelled my subscription as I have recieved an additional email stating that my subscription has been cancelled.

I would also just like to clarify that all of the amounts in question have been refunded. This should comprise of the original £22.74, the secondary payment of £22.74 in June and all four payments of £14.99 coming to a total of £105.44. In my initial email I wasn't aware of a fourth payment of £14.99 so thank you for bringing that to my attention! I do not feel that I should pay for your services at all as I have not been able to use them due to these errors on your part.

In addition to this total refund of £105.44 I would question how you propose to compensate me for the upset this has caused me emotionally as well as the financial loss regarding the international phone calls and additional money coming out of my account unexpectedly.

I will forward a copy of this email to the Revdex.com so that they are aware of all correspondence.

I look forward once again to your prompt response.

Regards,
[redacted]
Final Business Response /* (4000, 9, 2014/07/01) */
This email was sent on July X XXXX:
Hello [redacted],
Thank you for contacting Zoosk Customer Support.
I apologize for any inconvenience you have experienced with your Zoosk Subscription. I can confirm that the total amount of your refunds is in the amount of £ 105.44 and that your Subscription is officially Cancelled. Included in these Refunds is your original Subscription cost which is a courtesy as our records not only show that it was used but also that you received contacts from multiple users to be able to contact them outside of Zoosk. We feel that this additional courtesy should resolve the matter. You do still currently retain a free profile which I can deactivate if you would like or you can do so by following the steps outlined below.
Please take the following steps to deactivate your Zoosk profile from a computer:
1) Click on the Settings gears on the top right of your Zoosk page
2) Click on "Account Settings"
3) Click on "Account", then click on "Edit" to the right of "Account Status"
4) Click on "Deactivate Your Zoosk Account"
5) If you are sure you want to deactivate the Profile please, click on the "Deactivate Your Zoosk Account" button on the bottom of the screen.
6) You will be taken to a confirmation page. Once you select a reason for deactivation click on the "Deactivate Your Zoosk Account" button on the bottom of the screen.
From your Zoosk application (not available on t.zoosk.com):
1) Tap on the menu lines on the top left corner of your page
2) Tap on "Settings" at the bottom of the list
3) Tap on "Account Status"
4) To deactivate, tap on "Deactivate"
5) If you decide to change your mind, tap "Keep Looking!"
6) If you decide to go through with the deactivation, tap on "Deactivate"
7) Please provide a reason for deactivation and follow the prompts from there.
Once you tap the final "Deactivate" button, you will see the confirmation screen, and your account will be deactivated.
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
To ensure that the account is not reactivated, please refrain from opening any Zoosk Notification emails that you may receive over the next 48 hours. Performing certain actions on the content within these emails can possibly reactivate your account.
If you are not able to deactivate your account, please reply to this email with your permission and we will deactivate your account for you.
I hope this resolves the issue to your satisfaction, thank you again for bringing this matter to our attention.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2016/01/12) */
This email was sent on January 12, 2016:
Hello XXXXXXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk account. Today we received your complaint from...

the Revdex.com so I have investigated your case and wanted to contact you directly.
We understand you would like to erase the information on your profile. Per your request, we have removed your profile and account from the Zoosk service.
We appreciate the time you spent on Zoosk. Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/02/19) */
The following email was sent on February 19, 2014:
Dear Mr. [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Better...

Business Bureau so I have investigated your case and wanted to contact you directly.
Our records indicate that your last renewal of $19.95 has already been refunded on February 17, 2014. We realize you are not satisfied with your purchase, so we requested an additional refund of $44.94. This is for the original charge of $19.95 and the activation fee of $24.99 The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/11/18) */
This email was sent on Nov XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have requested a refund of $ 29.95 . The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
We understand you are inquiring about the automatic Wink Reply.
With a Wink Reply, a message will be automatically sent out to people who wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message.
It's easy to manage your own Wink Reply.
From a computer:
- Log in to www.zoosk.com.
- Click on the user name menu at the top right of the page
- Select "Settings"
- Click on "Wink Reply" on the left side of your page.
From a mobile device:
- Log into Zoosk using your Application or t.zoosk.com
- Tap on the menu button on the top left corner
- Tap on "Settings"
- Tap "Wink Reply"
There is an option "On" or "Off" button. If you select "On", the Wink Reply Text field will be available for you to write and edit your "Wink Reply". There will be a default Wink Reply in the text field; however, you're welcome to replace this with a personalized message that more clearly reflects who you are. The important thing is to have fun with your Wink Reply and to use it to your advantage. Once you have written your new "Wink Reply" click on "Save".
If you prefer to not have an automated wink reply, then please select the "Off" button, then click on "Save".
Just to note that our records indicate that you were able make contact with members one the site via direct messages.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 6, 2015/11/13) */
This email was sent on November 13, 2015:
Hello XXXXX,
Thank you for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from...

the Revdex.com so I have investigated your case and wanted to contact you directly.
We understand that you were not satisfied with your subscription purchase. Our records indicate that your subscription was cancelled on Nov XX XXXX per your request. Because the $74.95 transaction was still pending at the time, the Zoosk billing department was able to void the transaction completely and we will not be collecting on the transaction.
However, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/04/17) */
This email was sent on April XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, however, at this time we are unable to locate a Zoosk account using the email address you provided: [redacted].
We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account.
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]'s email sent me a email on 4/17. I replied on 4/17 and 4/21 explaining the account was under [redacted]@hotmail.com
I have not received a response to date (4/21/14) accept the one from the Revdex.com.
[redacted]
Final Business Response /* (4000, 9, 2014/04/24) */
This email was sent on April XX XXXX:
Hi [redacted],
Thanks for contacting Zoosk Customer Support.
Per your request I have forwarded a request for a refund of $ 62.46 on Apr 24 2014 which is a partial refund for the remaining unused 5 months.
The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed from the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Company continued to charge my bank account multiple times after I cancelled.

Initial Business Response /* (1000, 5, 2014/07/23) */
This email was sent on July XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we would like to issue you a refund. However our records indicate that your Subscription was purchased through iTunes. Apple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computer. Please note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycle. Once this process is completed respond to this email confirming your cancellation and your Mailing address and we will do what we can to provide you with a refund.
To cancel the automatic renewal of your Zoosk Subscription on your iPhone, iPad or iPod, please follow the steps listed below:
- Launch App Store on your Apple device
- Tap on "Featured" in the left corner of the App Store menu
- Scroll down to the bottom of the screen and tap on "Apple ID" (if you have not signed in to your account recently, it will say "Sign In" instead)
- From the pop up menu tap "View Account". Enter your password and tap "OK"
- From the main account page scroll down and tap "Manage"
- On the "Manage App Subscriptions" screen choose your Zoosk Subscription
- Tap "On" to toggle the switch to the "Off" position
- Tap "Turn Off" on the confirmation pop up screen
To cancel automatic renewal of your Zoosk Subscription through iTunes on your computer or laptop, please follow the steps listed below:
- Launch iTunes on your computer
- Click on "Store" option from the top menu bar and Select "View Account" (you may be asked to re-enter your iTunes password to log in)
- From Account Information Screen, scroll down to the bottom of the page to the "Settings" section
- Click on "Manage" to the right of Subscriptions
- From the "Manage Subscription" screen click on your Zoosk Subscription
- On the Edit Subscription screen, click the "Off" button to turn off Auto Renewal.
- Click on "Continue" button on the Confirmation Screen.
We understand you are inquiring about the automatic Wink Reply.
With a Wink Reply, a message will be automatically sent out to people who wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who wink at you to send a more interesting, personalized message.
It's easy to manage your own Wink Reply.
From a computer:
- Log in to www.zoosk.com.
- Click on the user name menu at the top right of the page
- Select "Settings"
- Click on "Wink Reply" on the left side of your page.
From a mobile device:
- Log into Zoosk using your Application or t.zoosk.com
- Tap on the menu button on the top left corner
- Tap on "Settings"
- Tap "Wink Reply"
There is an option "On" or "Off" button. If you select "On", the Wink Reply Text field will be available for you to write and edit your "Wink Reply". There will be a default Wink Reply in the text field; however, you're welcome to replace this with a personalized message that more clearly reflects who you are. The important thing is to have fun with your Wink Reply and to use it to your advantage. Once you have written your new "Wink Reply" click on "Save".
If you prefer to not have an automated wink reply, then please select the "Off" button, then click on "Save".
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Do not yet accept the response from them because in this email they told me to reply to it when I had taken care of deactivating my auto renewal with iTunes. I did so and I also asked if they could tell me when my refund would come through and how that would work. I have answered and then sent 2 other emails asking why it was taking so long. It has been several days since the first email. Most companies get to you within 24-48 hours Zoosk I am STILL waiting for a reply to my reply to find out about the refund. This company is terrible they only contacted me in the first place because the Revdex.com was on their case. SO I do not accept their response until my refund is issued and my money is back in the bank. So lets go Zoosk you really need to have better customer service.
Final Business Response /* (4000, 9, 2014/07/29) */
This email was Sent July XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. I apologize for the delay in the response.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $94.98 for the Coins purchase($19.99) and Subscription($74.99). The refund will be issued via check. Please allow up to 2 weeks to receive your check in the mail.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php.
Final Consumer Response /* (4200, 11, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not allow this ticket to be closed until I have the promised check in my hands with in the time frame specified by Zoosk. Assuming this check is delivered and clears into my bank account upon deposit then and only then will I be satisfied with this complaint thanks!

Initial Business Response /* (1000, 5, 2015/06/04) */
This email was sent June 04, 2015:
Hi XXXXXXXX,
I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have investigated your case and...

wanted to contact you directly.
You are able to adjust your search criteria (in this case, age range) when you are using Zoosk. However, this adjustment specifically applies to the current visit to Zoosk. It does not affect the default settings within your account, and this is by design because Zoosk allows you to save up to 6 different sets of search criteria, in different configurations, within your account. You are able to load any of these six sets of saved criteria at any time, and switch between them at will.
Here are the steps you can use to update your search criteria:
To adjust your Search Settings from a computer or laptop:
Step 1) Log in to www.zoosk.com
Step 2) Click on "Search"
Step 3) Click on "Edit Search" and then click on "Advanced Search"
Step 4) Click on a category and make the preferred adjustments.
Step 5) When are done making your adjustments, you will have the opportunity to name your search and save it by clicking the box next to "Save this search"
Step 6) Name your search and click on "Save and Search" and you will be shown results based on your new criteria.
From that point on, you will be able to reference all your saved searches by clicking on "Saved Searches".
To adjust your search settings using a mobile device:
Step 1) Log into your Zoosk account either through your app or through t.zoosk.com
Step 2) Tap on the menu at the top left corner of your device
Step 3) Tap on the "gear" symbol to the right of the word "Search"
Step 4) Tap on the criteria you wish to change. You can expand your search criteria by tapping on "Advanced Search"
For Android, iPad, iPhone and t.zoosk.com, the following instructions for saving your search will vary:
- On the Android app, once you've made your selections from the Advanced Search screen, and you want to save your search, tap on your device's "menu" button (usually found at the bottom of the screen) and tap on "Save Search". Name your Search and tap on "Save & Search" and you will be shown results based on your new criteria.
- On the iPad app, make your necessary selections from the Advanced Search screen, then tap "Save as..." on the bottom of your screen, name your search, and tap "Save". You will be shown results based on your new criteria.
- On the iPhone app, you will make your necessary selections from the Advanced Search screen, then tap "" found at both the top and bottom of the search criteria. Tap "Save Search" and name your search criteria. Tap on "Ok" and you will be shown results based on your new criteria.
- From t.zoosk.com, make your necessary selections from the Advanced Search screen, then tap "" found at the bottom of the search criteria. Tap "Save Search" and name your search criteria. Tap on "Ok" and you will be shown results based on your new criteria.
Per your request, we have cancelled your Zoosk subscription and requested a refund of $29.95. The refund is issued directly to the credit card or account used to make the purchase. After a refund is issued, it may take 5-10 business days to post to an account. The time will vary depending on the original payment method, the currency used to make the purchase, and your country of residence. Please contact your bank or financial institution to inquire about the status of a refund if more than 10 business days have passed [redacted] the date the refund was submitted.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

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