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Reviews Zoosk

Zoosk Reviews (554)

Initial Business Response /* (1000, 5, 2015/02/18) */
This email was Sent on Feb XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We apologize for any uncomfortable experiences you have had on Zoosk. It is very important to us to provide Zooskers with a safe online dating experience. If you see inappropriate content or behavior on Zoosk, please bring it to our attention by blocking or reporting the Member.
If you are on www.zoosk.com on your computer and you're looking at the profile you wish to block or report, next to their photo, you will see a light gray down arrow next to their age, city and their astrological sign/name they're using. Click on the down arrow and click on "Report Abuse" and choose a reason to block or report that person. Any blocking or reporting will remain anonymous to this Member. From within the Conversations or Messages box you can block another profile by clicking on Block User on the left of the message box.
If you are using Zoosk Messenger and you're on a person's profile, a gray "person" icon with a red circle with a slash will appear next to "Messages" underneath their photo. If you click on this icon, a drop-down menu will appear. Choose "Report this User". You will then have the option to choose a reason to block them.
If you are using an Android device and you're looking at the profile you wish to block, in the upper right corner of the screen, under the "setting Gears" icon there is a dropdown arrow to click. Please click on the dropdown arrow and then click on "Report" and the profile will be removed shortly.
If you are using an iPhone and you're on the person's profile you want to report or block, tap on the three dots "" next to the gift box icon next to where you would normally type your message. If you click on the 3 dots, click on "Report User", choose the reason from the menu, click "Report", and the profile will be removed shortly.
Once you block someone, you should not receive any further Messages from that specific user. The blocked user will no longer be able to successfully send you Winks, Messages, Gifts, or Chat Requests on Zoosk. Users you have blocked will no longer appear in your Search results.
Reported profiles are reviewed by Zoosk employees every day. You will not receive any follow up information regarding your submitted report, but please rest assured that we thoroughly investigate the content and behavior of the reported Zoosker. We will then take the appropriate action based on our investigation.
Please take a moment to review our Online Dating Safety Tips: http://www.zoosk.com/safety.php
Again, we're sorry for any frustration, and thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Kind regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (3000, 7, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com
Thank you for the follow up and this is a template they send everyone who lodges a complaint via Revdex.com or their website.
I have suffered significant financial damages due to the scammers using Zoosk as a method to conduct their scam and need to know whether there accounts liked to the Gmail Account either
[redacted]@gmail.com and Ms [redacted] have been closed down.
THank you
[redacted]

Initial Business Response /* (1000, 5, 2014/06/18) */
This email was sent on June XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 59.95 . The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Members of Zoosk are able to use the website at their comfort level. The option to upgrade the membership to a Subscription is an option that expands your capabilities on Zoosk. As a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views.
However, with a Subscription you have much greater access to Zoosk!
The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your Connections
-Find out who viewed your profile
-Get full access to SmartPick features
I apologize for any confusion however, Zoosk does not create fake profiles. We have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate. I hope this answers your concern, please feel free to contact us again with any further questions.
The Carousel is an optional fun game designed to allow users to see the photo and age of other Zooskers and allows them to decide whether they would like to meet you. If you are looking through possible future matches on Carousel, and you are interested, selecting "yes" or "maybe" will send the other member a notification stating that you would like to meet them and ask them if they would like to meet you as well. If you are not interested in meeting a particular Zoosker, simply choose "no" and move to the next person.
When you select "yes" and the other member also selects "yes", this creates a Mutual Match. Once either of you would like to view the profile, the Carousel will ask you or the other Zoosker to pay the allotted number of Zoosk Coins to unlock the other Zoosker's profile. Upon unlocking a Mutual Match, you will have access to that Zoosker's profile and you can begin chatting with the user. Once the profile is unlocked, you will not be asked to pay again to see their profile.
The ability to earn Coins via Carousel was a limited offer allowing Members to get familiar with our Zoosk Coins that is at this time not available. We apologize for the inconvenience.
I apologize for any confusion regarding your previous email correspondence, having read the email the previous representative was trying to confirm that you have at that time cancelled your Subscription and and any further action to cancel further would then remove your Subscriber benefits. I again apologize if this was not clear.
As you have requested, your Zoosk profile has been Deactivated. Your profile is no longer visible in the search field and you will no longer be contacted on your Zoosk account as it is no longer active. To ensure that the account is not reactivated, please refrain from opening any Zoosk Notifications emails that you may receive over the next 48 hours. Performing certain actions on the content within these emails can possibly reactivate your account.
Upon deactivation:
- Your profile and your photo will no longer be visible to Members
- Members can no longer reply to your prior flirts
- You will no longer have access to messages in your account
- You will lose all of your Zoosk Connections
- You will no longer have access to any Coins purchased
Thank you again for bringing these matters to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2014/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a full refund as requested, and I consider the matter resolved

Initial Business Response /* (1000, 5, 2015/02/04) */
This email was sent on Feb X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for any confusion, however our records indicate that this profile had a single transaction for a 1-month Subscription in the amount of $ 54.94, which we have issued a refund for as of Jan XX XXXX. Please allow for up to 5-10 business days to reflect in your account.
We understand you are inquiring about the difference between a Zoosk Subscription and Zoosk Coins.
With Coins, you can purchase virtual Gifts, arrange for a Special Delivery, receive a Delivery Confirmation for your email messages, unlock Carousel matches and Boost your profile. Both Subscribers and Free members can use Coins.
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/06/25) */
This Email was Sent on June XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $ 44.94. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

I signed up for Zoosk for $75 for a 6-month subscription about three weeks ago. It presents me with singles often from as far as 500 miles away--despite it knowing my location. Speaking as a reasonable person, that is useless to me. There are also hidden fees in the form of click-bait (i.e. to gain certain basic user rights you have to pay even more money). This is a scam. [redacted] found me several matches in the area who responded same day...I am sure this business won't even grant me a partial refund and that this complaint will do no good. I want a business that stands behind its product. There's no way Zoosk will do that. They care more about your money than your satisfaction with the app. Scam...

Initial Business Response /* (1000, 5, 2015/10/30) */
This email was sent on October 30, 2015
Dear XXXXXX,
Thank you for your email. I'm sorry for any inconvenience you've experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com...

so I have investigated your case and wanted to contact you directly.
Please note that your email associated with your Zoosk profile is: [redacted]@XXXXXXX.com
We understand you are not satisfied with your purchase. So we have canceled your Subscription and requested a refund of $29.95. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Unfortunately, your initial purchase was on October 21, 2014. We are unable to issue refunds for purchases over 60 days old. The major financial channels have provided a 60 day window for Merchants to perform any action. After this time period the Merchant's access to the transaction is either restricted or fully denied. We apologize for the inconvenience.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/08/06) */
This email was sent on August 06, 2015:
Hello XXXXXXXXXX,
Thank you for contacting Zoosk Customer Support.
I'm sorry for any inconvenience you have experienced while trying to purchase a Zoosk subscription. Today we received your...

complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
Our records reflect two failed attempts to purchase a Zoosk subscription on Aug XX XXXX. During the purchase attempt, Zoosk alerted you that the transaction was unsuccessful because a portion of the billing information may have been entered incorrectly. We were not able to charge your card successfully.
However, it is possible that your credit card company or bank has placed a temporary authorization hold for the amount of the purchase attempts ($29.95 each). This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. However, you mentioned in your Revdex.com report that one of the charges was immediately reversed by your bank because it was flagged as potential fraud. Please contact your bank/credit card provider if you need assistance with any additional authorization holds associated with your account. We apologize for any confusion this may have caused you.
We will be happy to discuss this with you directly. The Zoosk customer service email address is: [redacted]@zoosk.com. Users in the United States and Canada may also contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week. This contact information is available on the Zoosk website, by clicking Contact at the bottom of any page.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/05/05) */
This email was sent to the customer on May 05, 2015:
Hello XXXXXXXXXXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the...

Revdex.com so I have investigated your case and wanted to contact you directly.
I apologize for the confusion regarding Zoosk subscriptions. Members of Zoosk are able to use the website at their comfort level. The option to upgrade the membership to a Subscription is an option that expands your capabilities on Zoosk. As a free Member on Zoosk, members are able to create a profile, send Chat requests, wink at other members, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost their profile to receive more views.
However, with a Subscription you have much greater access to Zoosk! The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages
-Chat with your Connections
-Find out who viewed your profile
-Get full access to SmartPick features
Our records indicate that you contacted Zoosk the day of your subscription purchase (April 17, 2015), and we were able to cancel the subscription per your request. Our Billing Department was able to void the subscription purchase transaction before it finalized. It is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] C.
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/30) */
This email was sent on September 30, 2015:
Hello XXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced regarding Zoosk notification emails. Today we received your complaint from the Better Business...

Bureau so I have investigated your case and wanted to contact you directly.
I understand you are inquiring about unsubscribing from all Zoosk notification emails. However, at this time we are unable to locate a Zoosk account using the email address you provided in your Revdex.com report: [redacted]@XXXXXXX.COM.
We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account.
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts. I will be able to fully unsubscribe your email address once I locate the correct Zoosk account.
Thank you again for bringing this matter to our attention. Please let us know if you have any additional questions or concerns.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/08/14) */
This email was sent on August 14, 2015:
Hello XXXXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com...

so I have investigated your case and wanted to contact you directly.
I was able to locate your Zoosk subscription associated with [redacted]@XXXXXXX.XXX. Within your support request Incident #XXXXXXXXX:
1.) The Zoosk representative confirmed that you were not charged twice for your subscription, but our records indicate that upon your initial attempt to subscribe, the system was unable to successfully charge your credit card. However, it is possible that your credit card company or bank has placed an authorization hold on your account for the amount of the attempted purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
Your second attempt at purchasing the subscription was successful, and Zoosk will only be collecting on the second, successful attempt. You have only been charged once for your subscription.
2.) The representative also apologized for the trouble you've been experiencing while trying to log into your account. Our records indicate that you've successfully updated your password [redacted] times between August 11th and August 14th. Your last successful login registered today, August XX XXXX.
Our records also indicate that you've been able to successfully message other members from your Zoosk account between August 11th through August 14th, which can only be done while you're logged into your account.
Within your second support request (Incident #XXXXXXXX), the Zoosk representative replied with the same information: You have not been charged twice for your subscription, but you may see a pending authorization hold (placed by your bank) for the initial attempt at purchasing the subscription, which was unsuccessful.
We recommend contacting Customer Support by phone if you continue to experience login issues with your Zoosk account. A representative will be able to troubleshoot with you on the phone to see where you may be running into trouble.
Users in the United States and Canada may contact us by phone using our toll free number: 1-888-We-Zoosk (X-XXX-XXX-XXXX) during our live phone support hours from 7am-5pm, Pacific Time, seven days a week.
If you continue to experience issues with your account after troubleshooting with a representative, we will be happy to assist you with the cancellation of your subscription.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/09/10) */
This email was sent on September 10, 2015:
Hello XXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com...

so I have investigated your case and wanted to contact you directly.
We understand that you were not satisfied with your subscription purchase. Our records indicate that your subscription was successfully cancelled on September 04, 2015 (Support Ticket #XXXXXXXXXXXXXXX), and we voided the transaction of the subscription payment of $29.95.
Please note that even though the transaction was voided by Zoosk, it is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases, even if the transaction doesn't complete successfully. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
Per your Revdex.com request, I have also blocked your Zoosk account. This will blacklist the credit card number used during the subscription purchase, preventing any further transactions with that card - even from a different Zoosk account.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/12/02) */
This email was sent on December 02, 2015:
Hi XXXXXXXX,
Thanks for contacting Zoosk Customer Support. I'm sorry for any inconvenience you have experienced. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
We believe the email you received was not from PayPal, but an attempt to capture, or phish, for your PayPal login information. This email is in no way affiliated with Zoosk.
Please do not click any links in the email or reply. Instead, please check with your financial institution to verify that no charges have been made, or log in to PayPal after typing www.paypal.com directly into your browser's address bar.
If your recent PayPal transactions list a payment to Zoosk, or your financial institution confirms a payment, please dispute the transaction(s) directly through your financial institution or through PayPal. If there are no transactions, please delete the original email you received.
If you clicked the link in the original email, please contact PayPal right away regarding the security of your account.
I have double-checked to ensure that your email address: [redacted]@XXXXXXXXX.XXXXXX is not associated with a Zoosk account.
If there is anything else we can do to assist you, please let us know, and thank you for bringing this matter to our attention.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/09) */
This email was sent on September X XXXX:
Dear **,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
At this time we are unable to locate a Zoosk account using the email address you provided: [redacted]. Perhaps you are already a veteran Zoosker?
We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account.
It would be helpful if you can share any additional information that will enable us to find your Zoosk account, such as a phone number if you validated with your mobile number or the number with which you signed up for SMS alerts.
We apologize for this inconvenience, and thank you for your patience.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Final Business Response /* (4000, 8, 2014/09/17) */
This email was sent on September XX XXXX:
Hello [redacted],
Thank you for contacting Zoosk Customer Support.
I apologize for any confusion. Our records show that your account has full access to Subscriber benefits including the ability to both send and receive messages. When an agent from Zoosk is messaging you this is no different then when another member is messaging you as the system does not differentiate the two. Which is the purpose of testing to verify that messaging is indeed working.
However due to the confusion I have provided you with the additional two months to allow you more opportunity to try out the service. I hope this resolves the issue to your satisfaction, please feel free to respond to this email with any further questions.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Business Response /* (4000, 15, 2014/10/21) */
This email was sent on Oct XX XXXX:
Dear **,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
I apologize for any difficulties you may have encountered while using Zoosk. Our records indicate that you Deactivated your profile under the email address " [redacted] " on Sep XX XXXX. I can reactivate this profile and again provide you with 2 additional months for any issues you may be encountering. Please just respond to this email and let me know if you would like me to do this. Understand that this will be the last time we will be able to provide you with this courtesy.
Additionally if you would like me to call you to further assist with your issue also please provide you phone number in a response to this email and I will be happy to call and assist.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2014/07/23) */
This email was sent on July XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We understand you were prompted to purchase Zoosk Coins while using certain features on the site. We're sorry for any confusion this may have caused. When sending a message, you may be asked if would like "Special Delivery" or "Delivery Confirmation". These are optional features that can be purchased using Coins, Zoosk's virtual currency. If you want to send a message without using any of the extra options, please leave them unselected. You may also use Coins for our Carousel feature, or to send a virtual gift to another Zoosker, such as a teddy bear.
Our records show that you have an active Zoosk Subscription. The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your friends
-Find out who viewed your profile
-Get full access to SmartPick features
Our records indicate that your Subscription was purchased through iTunes. Apple requires customers who purchase a Subscription on iTunes to cancel those Subscription renewals through their App Store on their iDevice, or through their iTunes Store on their computer. Please note that once you turn off the auto renewal, you will not be billed for your Subscription in the future and your Subscription will expire at the end of your current billing cycle.
To cancel the automatic renewal of your Zoosk Subscription on your iPhone, iPad or iPod, please follow the steps listed below:
- Launch App Store on your Apple device
- Tap on "Featured" in the left corner of the App Store menu
- Scroll down to the bottom of the screen and tap on "Apple ID" (if you have not signed in to your account recently, it will say "Sign In" instead)
- From the pop up menu tap "View Account". Enter your password [redacted] tap "OK"
- From the main account page scroll down and tap "Manage"
- On the "Manage App Subscriptions" screen choose your Zoosk Subscription
- Tap "On" to toggle the switch to the "Off" position
- Tap "Turn Off" on the confirmation pop up screen
To cancel automatic renewal of your Zoosk Subscription through iTunes on your computer or laptop, please follow the steps listed below:
- Launch iTunes on your computer
- Click on "Store" option from the top menu bar and Select "View Account" (you may be asked to re-enter your iTunes password ** log in)
- From Account Information Screen, scroll down to the bottom of the page to the "Settings" section
- Click on "Manage" to the right of Subscriptions
- From the "Manage Subscription" screen click on your Zoosk Subscription
- On the Edit Subscription screen, click the "Off" button to turn off Auto Renewal.
- Click on "Continue" button on the Confirmation Screen.
This also means that any refund requests must also be directed toward iTunes.
If you wish to contact iTunes directly, Apple asks their customers to go through their menu system in order to resolve their issue. Please follow the link, which will take you to Apple's Customer Support page where you can send a support ticket directly to Apple:
https://ssl.apple.com/emea/support/itunes/contact.html
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Thank you for being a Zoosk Subscriber.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php.

Initial Business Response /* (1000, 5, 2015/03/27) */
This email was sent on Mar XX XXXX:
Dear XXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
The Wink Reply is a feature on Zoosk intended to help Zooskers respond to the Winks they receive. It is flattering to receive a Wink from someone; however, it is often difficult to know what to do next. With a Wink Reply, a message will be automatically sent out to people who Wink at you. This way you don't have to respond to the wink yourself, and you can encourage those who Wink at you to send a more interesting, personalized message.
To manage and edit your Wink Reply, log in to www.zoosk.com. Click on the user name menu at the top of the page and select "Personals Settings". You will arrive on your Email Settings page. From here you have the option to adjust a variety of things. For now, just look for the "Wink Reply" section on the left side of the page.
Choose "On" or "Off" from the drop-down menu. If you select "On", the Wink Reply Text field will be available for you to write and edit your Wink Reply. There may be a default Wink Reply in the text field; however, you're welcome to replace this with a message that more clearly reflects who you are. Remember to be sure to click "Save" when you're finished editing your Wink Reply. The important thing is to have fun with your Wink Reply and to use it to your advantage.
Our records indicate that you canceled your Subscription and deactivated your profile on March 25, 2015. We were able to void the subscription transaction of $29.95, and will not be collecting on it.
It is possible that your credit card company or bank has placed an authorization hold for the amount of the purchase. This is a common billing procedure, as many financial institutions will place temporary authorization holds for electronic purchases. Often this authorization will show as a "Pending" charge on your online statement. This authorization is not a charge and will be removed from your statement when the transaction "falls off", meaning the purchase did not complete.
The length of time that funds are held is determined by your bank or credit card's policies. Please contact your bank/credit card provider if you need assistance with an authorization hold transaction.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] C.
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/08/19) */
This email was sent on August XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We realize you are not satisfied with your purchase, so we have canceled your Subscription and requested a refund of $29.95. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
I apologize for any confusion however, Zoosk does not create fake profiles. We have a team devoted to locating and removing fake profiles to create a fun and safe environment to meet, date, and potentially find a soul mate. I hope this answers your concern, please feel free to contact us again with any further questions.
Members of Zoosk are able to use the website at their comfort level. The option to upgrade the membership to a Subscription is an option that expands your capabilities on Zoosk. As a free Member on Zoosk, members are able to create a profile, send and receive Chat requests, browse other Zoosk profiles, use Coins to send virtual gifts, unlock Mutual Matches within the Carousel game and Boost your profile to receive more views.
However, with a Subscription you have much greater access to Zoosk!
The extra benefits of being a Subscriber on Zoosk include:
-Get full access to send and receive messages and winks
-Chat with your Connections
-Find out who viewed your profile
-Get full access to SmartPick features
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2014/08/28) */
This email was sent on August XX XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
We appreciate your time as a Subscriber. Our records indicate that your Subscription has been canceled successfully. The Subscription will no longer renew and no further Subscription charges will be applied. As long as you do not deactivate your profile, you will have access to your Subscriber features until the Subscription expires at the end of your billing cycle. If you choose to deactivate your account before your Subscription benefits expire, please keep in mind that you will forfeit any time you have left on your Subscription without a refund.
If you change your mind and decide that you would like the Subscription to renew, simply click your user name menu at the top of any Zoosk.com page. Then select "Settings", click "Subscription", and finally, click "Reactivate". The subscription will remain cancelled unless the "Subscription Reactivation" process is completed.
[redacted]If you wish to resubscribe within the next 30 days, please use the following coupon code at the time of purchase to receive a 50% discount: [redacted]
Please be sure to only use Coupon Codes offered directly by Zoosk. Also please note that Coupon Codes are valid for credit card payments only.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php

Initial Business Response /* (1000, 5, 2015/07/01) */
This email was sent on July 01, 2015:
Hello XXXXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I...

have investigated your case and wanted to contact you directly.
Our records indicate that your started a 3-day Trial Subscription on Jul XX XXXX. All Zoosk Subscriptions started with a credit or debit card automatically renew at the end of each billing cycle until it is cancelled, which is outlined during the purchase process. Unfortunately, we did not receive a request to cancel the subscription associated with your account. However, our records indicate that your Subscription has expired, as our system stopped the automatic renewal process as of Aug XX XXXX.
The renewal terms that appear on the purchase page are available here: http://www.zoosk.com/autorenewterms. They are also available in the Terms of Service http://www.zoosk.com/tos and the Help section https://zoosk.zendesk.com
We would like to also confirm that your subscription never successfully renewed and you were not charged for a Zoosk subscription.
We appreciate your feedback regarding the automatic renewal process for Zoosk subscriptions. We always appreciate hearing from Zooskers about how to improve their Zoosk experience. Please know that your opinions are valued. I will be sure to bring this to the attention of the appropriate department.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

Initial Business Response /* (1000, 5, 2015/03/05) */
This email was sent on Mar X XXXX:
Dear [redacted],
Thank you for your email. I'm sorry for any inconvenience you have experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have...

investigated your case and wanted to contact you directly.
I apologize for any confusion regarding regarding Coins purchases on Zoosk. Our records indicate that you Purchased a set of Coins on Feb XX XXXX before purchasing your Subscription on Feb XX XXXX.
When a user purchases Zoosk Coins with a credit card, they are presented with the option of Coins Auto-Refill. The user can opt out of this option during the purchase process. If the user chooses to opt in, the amount of Coins purchased will automatically be repurchased when the user's Coin balance drops below 20 Coins. If the user chooses to opt out, the Coins will not refill unless the user manually makes another purchase.
Our records indicate that there were two coin purchases on your account on Feb XX XXXX in connection with this Coin Auto-Refill feature.
Although the majority of these Coins have been used, we realize you are not satisfied with your Coin Refills, so we have removed the remaining coins and requested two refunds of $21.57. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
If you are not sure if your Coins will automatically refill, these settings can be changed anytime. From a computer, simply log in to www.zoosk.com and click your username menu at the top right of the page. Select "Settings" and then click "Coins". From this page, you can make adjustments to your Coins refill settings.
If you have any further questions, please refer to our Coins Help page: https://zoosk.zendesk.com/entries/XXXXXX
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted] S.
Zoosk Customer Support
Best regards,
[redacted]
Zoosk Customer Support
For additional tips and information about safe online dating, please review our Online Dating Safety Tips by visiting www.zoosk.com/safety.php
Initial Consumer Rebuttal /* (2000, 7, 2015/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I appreciate the refund their site really should not auto charge and have a customer jump through many steps to undo it. Also, it is not clear upfront that this is what's going to happen.
Thank you.

Initial Business Response /* (1000, 5, 2015/04/09) */
The email below was sent on April XX XXXX
Dear Mr. [redacted]
Thank you for your email. I'm sorry for any inconvenience you've experienced with your Zoosk subscription. Today we received your complaint from the Better Business...

Bureau so we have investigated your case and wanted to contact you directly.
We found only one profile connected to the email [redacted]@gmail.com where there is a transaction happened on 02/2013. Do you have another profile with a more recent purchase?
We look forward to assisting you, but we would need more information. Do you happen to have additional email addresses you may have used to create your Zoosk account? For example, if you added the Zoosk Application on Facebook, we would be able to look it up with the email associated with your Facebook account.
Thank you again for bringing this matter to our attention.
Best regards,
[redacted]
Zoosk Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I responded to your email. The email its under is [redacted]@gmail.com
Final Business Response /* (4000, 9, 2015/04/17) */
This email was sent on April 10, 2015:
Dear XXXXXXXXXXXXX,
Thank you for your email. I'm sorry for any inconvenience you've experienced with your Zoosk subscription. Today we received your complaint from the Revdex.com so I have investigated your case and wanted to contact you directly.
However, we realize you are not satisfied with your purchase. So we have canceled your Subscription and requested a refund of $99.94. The refund will be issued directly to the credit card or account you used to make the purchase. Please allow 5-10 business days for the refund to process.
Thank you again for bringing this matter to our attention. I do hope we were able to resolve this matter to your satisfaction.
Best regards,
[redacted]
Zoosk Customer Support

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