CalAtlantic Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I disagree with StanPac for the following reasons The weeds in the grass were part of inferior sod that was delivered and installed during "sod shortage" None of the homes on the street have weeds to the extent that the sod installed to my residence has weedsIt is not acceptable to have flowers growing in the lawn within daysI pointed this out to the foreman and he did not reply till recently that his lawn guy just check for fungus I did not complain that the sod had fungus I complainted that it was full of weeds I have actual flowers growing from the sod s from beginning I do not expect Bermuda sod to contain "Porchulaca Flowers" The foreman was in California when I made this complain and he never stopped by in person It is quite clear to anyone that the sod was full of weeds from the beginning The sod on the side of house which builder agreed to replace has the same weeds/flowers growing Absolutely no one on the street has a lawn service and it is not possible for weeds to grow within days unless the "sod was delivered with the Weeds"I notified StanPac within days that the sod was full of weeds and no one responded to my claim until I brought up again at days Sod was suppose to be guaranteed for days Bermuda sod not flowers and weeds Regards, [redacted]

Revdex.com: I have reviewed the response made by the [redacted] Homes in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have addressed these issues with [redacted] My purpose in filing a complaint with the Revdex.com is to resolve the issues to my satisfaction I do not dispute that the bathroom electrical outlets are up to code My complaint is that they are located too close to the bottom of the medicine cabinet for the top outlet to be used In regards to the tile, the color variations in the tile is too broad I was NOT told that the tile would vary when I purchased my home Regards, [redacted]

In regards to complaint ID # [redacted] , [redacted] Homes’ response is as follows: Ms [redacted] raised the issue of the tile dye lot prior to her purchasing the home [redacted] had the tile supplier representative inspect the tile It was determined that the tile was the correct tile ordered by Ms [redacted] and that the variation in color between the tiles met industry standards [redacted] communicated to Ms [redacted] , prior to her purchase of the home, that the tile would not be replaced Ms [redacted] elected to continue with her purchase.The home Ms [redacted] purchased is modeled in the community where she purchased The placement of the electrical outlets in Ms [redacted] 's home meet industry and building code standards Ms [redacted] made several requests through the [redacted] warranty process to have the electrical outlets moved Since the electrical outlets meet industry and building codes, this warranty request was denied [redacted] Homes considers this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI HAVE BEEN IN CONTACT WITH [redacted] AT THIS POINT, ONLY ONE CONTRACTOR HAS COME TO FIX CRACKS ON INTERIOR WALLS AND THE JOB IS HALF WAY DONE THERE ARE STILL PENDING MULTIPLE ACTION ITEMS IN THE REPORT SUBMITTED ON JUNE 7TH Regards, [redacted] ***

In response to complaint ID# [redacted] Standard Pacific Homes’ response is as follows: The Standard Pacific Homes warranty representative and trade partners have attempted to contact the customer in regards to the cited concerns as recently as 1/4/ The customer may reach out to these parties to discuss and resolve any outstanding issues Here is their contact information: [redacted] Customer Service Representative CalAtlantic Homes Email: [redacted] [redacted] [redacted] Retail Coordinator [redacted] Email: A [redacted]

The complaint was the result of a miscommunicationWe spoke to the customer and the matter is resolved face="Times New Roman" size="3"> Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and found nothing in the response that would remotely resemble a resolution of my complaintIn short, I am asking Revdex.com to help with facilitating this mediation processBelow please find more detailed explanation The response from CalAtlantics Homes consists of multiple claims designed to cloud the issue and to conceal the responsible partiesThe response is not signed, which is suspiciousIn my reply I will refer to the person who wrote the response as "the anonymous"First of all, the anonymous response tries to shift responsibility for the abuse from CalAtlantic Homes to the [redacted] HOANot going to happen, because the HOA board is staffed by CalAtlantic Homes employees: [redacted] ***, [redacted] and [redacted] ***Their actions as HOA Board members are governed by several well-known documents, like Declaration of Condominium Regime, Community Manual (inclbylaws), to name a fewThe Bylaws, for example, state (paragraph General Powers and Duties), that "The Assotiation, acting through the Board may do any and all things that are lawful and which are necessary, proper, or desirable in operating for the best interests of its Members..."When talking about landscaping services at our community, [redacted] states that they (the Board members/CalAtlantic Homes employees, I assume) "receive positive feedback on the appearance of the community from our internal team, but from outside folks as well, to include some of our direct competitors" -- not a word about what homeowners think about the crappy services the business associates of the Board members provide to our communityHe cares about what his competitors say more that he cares about what homeowners have to say! And also, how is abusing my newborn daughter is an act in the best interests of the Members -- I cannot understand [redacted] says: "We disagree with your opinion that we have failed to act in the best interest of anyone" -- what are wonderful statement! It must be in the best interests of my family and my newborn daughter to be abused by lawn mowers every Monday morning at a.m Next, the anonymous goes on by either falsifying the facts or showing me that he or she does not know what is he or she talking aboutAccording to [redacted] , CalAtlantic employee and member of the [redacted] HOA Board of Directors, "The HOA contracts directly with [redacted] and [redacted] Landscapes"The anonymous states that "the HOA property manager is responsible for selecting and managing the landscape vendors"So either [redacted] or the anonymous is lying, but either way, both of them are CalAtlantic Employees The claim that I agreed to have my daughter abused by signing some document is punyThe Declaration of Condominium Regime in paragraph says "The Association will cause Landscape Services to be provided to each Yard AreaAccordingly, the Association is hereby granted an easement over and across each Unit to the extent reasonably necessary or convenient for the Association or its designated landscaping contractor to perform the Landscape ServicesAccess to each Yard Area is limited to Monday through Friday, between the hours of a.mand p.m., and then only in conjunction with the actual performance of the Landscape Services"Where does it say that I agreed to allow the CalAtlantic Homes-staffed HOA Board and their business associate [redacted] to abuse my daughter every Monday morning at a.m.? Where?? The note that the anonymous makes about my complaint being the only complaint ever received corresponds to the above quoted claim made by [redacted] (regarding who he receives feedback from)And I am willing to believe that this is true [redacted] ***, [redacted] and [redacted] are hiding from homeowners behind the CalAtlantic Homes sales team (the sales people conceal board members identities and contact information and even claim that the Board does not exists)They refuse to perform their duties as outlined in the HOA governing documentsThey put all their efforts into protecting their business associates and ignore everything else Now, since CalAtlantic Homes employees are so good at referring documents I signed, I would like to point them to one document as wellIt is attached to this messageDeclaration of Condominium Regime, Article 20: DISPUTE RESOLUTIONThis article clearly describes the dispute resolution process the Parties should follow "to encourage the amicable resolution of disputes involving the Property and to avoid the emotional and financial costs of litigation and arbitration if at all possible"I have been trying to follow that process, while CalAtlantic Employees and their business associates have been ignoring it completelyIn my email from May 23rd, that was addressed to the three HOA Board members (Jay ***, [redacted] and [redacted] ***, all three are CalAtlantic Homes employees), I asked them "to confirm that this is the Board's intention to ignore claim resolution process as it is described in the Article and to proceed directly to arbitration and litigation steps"The answer I received from [redacted] was "the answer to your request to change the hours of common area and front yard maintenance is in fact no 7:a.mis widely recognized in our industry as the proper ‘starting hour’ of construction and maintenance activities"I take this as refusal to negotiate and resolve my claim in good faith (as per paragraph 20.4) and the Board's desire to proceed with Mediation (as per paragraph 20.5)I am asking the Revdex.com to help with facilitating this mediation process Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear I do not agree that the rendering for my house showed "colorful tile" around the archwayAttached is the photo of the Spanish elevation for my model home taken directly from Standard Pacifics websitePlease point out to me where the colorful tile around the archway is? My house is even the same color as the house in the rendering Regarding the other issues, saying that they have been passed on to someone else to handle and are therefore resolved is not a satisfactory responseAfter more than months of raising this issue and not getting any resolution this shouldn't be closed out until it is actually resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response of Calatlantic shows their lack of knowledge in this while situation and I dont agree with itIt also shows their lack of interest in trully resolving the situation and they should be held accountable as a Revdex.com acreadited bussiness Wet did not meet CalAtlantic representatives July and no one ever waived the warranty those are statementWe met in November 6, and I personally told them during the meeting they have to responded to warranty as I amentioned covered by contractThis whole situation of making up makes me believe they are hiding somethingNo evidence has been submited by CalAtlantic of their allegation as they LIEIf you don't honor the contract and warranty we will end in courtYou are breaching a contract as simple as thatWhy would you want that? I also want to document that our wood floors were damaged by CalAtlantic during construction and not meIn the months of May and June during conatruction CalAtlantic employees and Subcontractors damaged the floorsame and instead of replacing them they tried to hide it by finishing the floors and selling the house to me as if the floors were okI have a have written email from June from Construction ManagerJustin Motes admitting that this happenedFeel free to request it if need proof of it Also, during the last year'so CalAtlantic never made any type of test to the floors to verify if they were installed correctly or in complieance with regulations.They should have to make someone accountableWhy do they lie and an say I agree to waive the warranty? I am not to blameI didn't build the house or spilled water and paint onot the floorsI didn'the install the floors and omitted acclamation processIt was your construction Manager and subcontracted company who are ultimately made those decisions and is making you go through this whole headache It is concerning that after all the proof I submitted they should have done an official inspection to be percent sure the floors were in compliance and never didCalAtlantic representatives only observed the floors superficially without submiting them to tests with inspectors etc Based on their unresponsiveness I was forced last week to retain an independent National Wood Floor Association Inspector at a cost of $dollarsThe inspector will verify that the floors were installed in compliance with code and regullations and will also verify with the pictures I already submited to CalAtlantic during the installation if the floor should have been replaced instead of superficially refinish it which never solved the problem If the inspector finds they incurred in negligence lack of materials utilized for installation or faliure to comply with codesMy floors alhtought might apear fine at have are suffering from major structural problems with movement sqeaking and cracks that they witnesses and ignored thoughout this yearIf the floor were in good condition as they are alleging why is that the sent personell to refinish and glue them in more than occasionsAs I told them you should have replaced the floor which is what was needed from the beginningI have in my possesion hundreds of corresponding email communication in which I notified VP of Construction [redacted] , Area Manager [redacted] , flooring Services representative [redacted] , Construction Manager [redacted] ***, and since May with Sheri [redacted] that my floors were damaged during construction with water and paint, poor acclamation and other factorsIf you need copies of the email I can supply them to youAdditionally I sent emails to Mrs [redacted] with videos showing the current status of the floors for which I submited a warranty request in May for repairs and now they are making allegations to evade the company obligation by contract under warrantyI state again I have never waived my warranty and they know itI ask again an to submit proof of that allegation I was informed by their prior Warranty representative, known as ***, at one point that Calatlantic they are trying to evade fixing my floors and complete my warranty requests so I get tired and leave Either CalAtlantic replace all the floors and complete the warranty ticket or pay for all costs associated with replacing them and completing all items on the list to include demolition cost, repainting, inspection fees, and attorney fees I may incur if they want this to go to courtAdditionally you will leave me no option in addition to go to court go to the local news and show everyone what they've doneI am not selling the house so I have a lot of time to get this resolved I am also including pictures for your review of the window in question and how they left it las week during rainThe job is unfinished as you can see is unfinished and now damaged the wall and possibly has created moldThe pictures are of the room of an year old in which water is penetrating through a window and the also are not repairing or responding to fixAs stated I have documentation of all my communications pictures videos etc with CalAtlantic representatives and if needed to prove the case and of knowledge of the floor conditions all items they are available for your review Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***s

My husband and I selected Standard Pacific to build our new home over several other builders, BIG MISTAKE! The closing of our home was postponed over month due to "missing cabinets." We eventually closed on our home with cabinets missing, another mistake Once Standard Pacific got our money, despite assuring us cabinets would arrive soon and missing/bad craftsmanship would be fixed, no one would return our calls We closed over months ago and still do not have the cabinets that were promisedAdditionally, we have various issues with our UPGRADED hardwood floors that we upgraded further by adding them to our office, powder bath and living room (to cover the entire main floor) One of the main issues are areas approximately feet in diameter which are significantly raised (inspector stated this was a structural issue) We brought this up prior to closing and were assured this would be handled by our day walk Standard Pacific, after months of sending various people to take pictures and write reports has DENIED our claim for floor replacement!! DO NOT BUILD WITH STANDARD PACIFIC!!! Everything is promised by the day walk and we still have missing cabinets, missing shower caddy's, torch marks on our granite where a technician attempted to remove a blue stain, and hardwood floor that is performing extremely poorly Our neighbors have all had a very similar experiences with Standard Pacific and all feel that it is a full-time job staying on the Customer Care representative to resolve issues This person comes up with every excuse in the book for why things haven't been done instead of just fixing them! If you are already building with Standard Pacific?? Whatever you do, DO NOT close with any unresolved issues, they absolutely ignore you once they receive your money!!!!! Our first time building a home and Standard Pacific has turned into a complete nightmare for us! Not sure how they have an A+ rating??? How sad

Beware of these peopleThey will do and say anything to get you to sign a contract and then not live up to their obligations or agreementsWe are buying one of their new spec townhouses and it has been awfulThey screwed up the initial quotes and then wouldn't honor themNo one will commit to anything and now we are going out of pocket because they won't be done when we are supposed to closeNice property but terrible business practicesBuyers beware!

This review pertains in particular to Ryland homes, a recent acquisition of CalAtlantic I have lived in my home for almost two years now in the Indianapolis area The warranty service has been absolutely terrible Not only do their contractors provide windows of arrival (that they rarely hit) but they are only available on weekdays during standard 9-hours I live alone, so every warranty request requires that I meet them at the house, and there have been several - from "forgetting" to install support beams in the basement to bad wiring to bad carpet installs Worse, as I mentioned, the contractors never seem to arrive on time Plan on using most of your vacation days to babysit less-than-professional contractors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowCalAtlantic has failed to provide any evidence to substantiate that the current location of the furnace would be the most efficient compared to any other location in the attic and that moving the furnace would compromise its performance In order to provide clearance for the attic access door, the furnace only needs to be moved approximately three feet The customer has consulted with a number of contractors who believe that the furnace could be relocated without sacrificing furnace performance There should be some flexibility in the location of furnace and its placement should not impact the location of attic access door which now severely limits the usability of the second floor gameroom The location of attic access door is not a new specification The customer has made mention of the location of the door/doorframe from the very initial stages of development Upon framing, it was noticed that the doorframe was entirely overlooked, and the customer requested it be added in At no point during these correspondences was it mentioned that there was a need to have this door moved CalAtlantic has implicitly represented that the location of the attic access door based upon the placement of the attic access door in its model home It is the customer’s reasonable expectation that all doorways would be built as represented in the model home so that the room can be utilized as displayed in model home In fact, the model home has a television installed in the same location of wall where CalAtlantic built the attic access door in customer’s home The customer has also paid for optional upgraded speaker outlets placed in the wall based on the understanding that there would not be a doorway interfering with furniture placement Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did follow the request from Standard Pacific in their last correspondence to contact [redacted] and her body [redacted] to set up a meetingI met with [redacted] and Ed for hours to discuss our concerns and how we have felt that not only has our warranty been mishandled by [redacted] but that we are concerned about the safety of our home.Our concerns were met with excuses and pushback from [redacted] about pulling a permit for the work underway in our home and no plan of how to bring our home into tolerances.We have been documenting the concerns with photos to show the rooms of our home that are outside tolerance.The structural repairs made did not fix the issues and during the repair it was discovered that an electrical wire was run improperly and was a fire, life safety hazardWe are concerned about the amount of movement in our home and it has only been months.So to this point we still do not have a plan of how to move forward, we have an HVAC repair that was not submitted to the Town of Parker fro review, permitting or inspectionOur home is not performing properly and we have one bedroom of our home that is not safe to leave an infant in because it is either too cold or too hot for her safetyWe have construction dust that was not contained and we are breathing daily which raises health concerns not to mention the housekeeping task it has created daily.We do not have confidence that Standard pacific, now Cal Atlantic, has operated in good faith to remedy our concerns in a timely manorWe have sought legal advisement concerning the structural issues, negligence and the health affects from the items referenced above.It does not feel like we are being taking seriously by Standard Pacific nor its representatives in this matterWe feel that the complaint that we brought to the Revdex.com was intended to escalate our concerns to a higher authority, instead they were kicked back to [redacted] Then her boss Ed became involved but after the Ryland merger [redacted] seems to be playing catchup on everything since he has not previously been involved [redacted] s former boss, told us that the repairs would have been made before Christmas and that we had his word “he is the bossit will get done."To say we are frustrated is an understatement, trust and confidence have been broken and we invested in his home with the expectation that things would have been built safe and that the home be comfortableWe should not have to deal with this treatment from Standard Pacific nor should our neighbors in this community Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have not received any updates and the company not being responsive. *** ***l, the rep that had been in contact with me, now doesn’t even reply to emails or phone calls; whereas before he would at least reply prolonging service
Regards,
*** ***

With regard to complaint ID # ***, CalAtlantic Homes’
response is as follows:
The customer purchased a home with a front elevation that is
a Spanish-style elevation. The use of colorful tile is a standard feature
for this
type of elevation, as was shown on the rendering of the home at the
time of purchase. The customer can always change the tile (at their expense)
if they choose to do so after closing. The other items mentioned by the
customer related to drainage and door sills have been brought the attention of
the division's Vice President of Operations to ensure that the matters are
resolved expeditiously. CalAtlantic Homes considers this matter to be
closed

With regard to the complaint ID # ***, Standard
Pacific’s response is as followsSince Mr*** *** filed his complaint, several things
have happenedStandard Pacific made repairs to the irrigation
system and the
backflowStandard Pacific will continue to work with Mr
*** to resolve his drainage concerns and then correct zone afterwards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Company's response fails to address the oral agreement created between us (as evidenced by the course of conduct-ordering and storing the windows)I am disappointed that the Company is relying on some provisions buried deep in its multi page boilerplate contractWith such unequal bargaining power between the parties to the contract, as well as circumstantial evidence of a breach of the duty of good faith and fair dealingI would have hoped that the Company would try to satisfy a new customer, especially since their employees seem willing to do soIn conclusion, I ask the management once more to honor the oral contract it created with meIt is a small matter for them, and I have already agreed to pay for the labor and materialsIf the Company refuses, I will likely pursue legal recourse, either individually or as part of a classAmong the hundreds of complaints online relating to the companies that merged to form the new CalAtlantic, I have noticed several attempts at certifying a class and will ask my attorney to contact the various groups and see if there are patterns that can be discernedI intend to first contact the *** Law Group, LLC (the NV firm that recently certified a class to sue *** homes over construction of defective homes in NV) to help me find others in Minnesota and across the country that have been similarly aggrieved with breaches of oral promisesI further intend to turn to social media to connect me with others similarly aggrieved so that, together, we may find suitable relief in Minnesota or warn others of our experiencesIn legal discovery, I will request all other complaints made against *** Homes, *** ***, and CalAtlantic so that the *** Law Group and the local Minnesota Law firm(s) that help us may understand the scope of the problem, discern patterns and, work together to help persuade CalAtlantic to honor its promises
Regards,
*** ***

In regards to complaint ID
#*** CalAtlantic Homes’ response is as follows:
CalAtlantic has been in contact
with Mr*** regarding his potential slab repairWithin the
discussion, a
timeline was created as to the next steps in the process to complete Mr
*** requestWe consider this matter resolved