CalAtlantic Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

With regard
to complaint ID #***, Standard Pacific’s response is as follows
Since Ms
*** filed her complaint, several things have happened. First, she closed
escrow on her home. Second, Standard Pacific made certain
repairs noted
and requested by Ms***. With respect to the granite countertop, seams
can be present in granite countertops. This was disclosed to Ms*** in
her contractual disclosure documents. Standard Pacific considers this
matter to be closed

In regards to complaint ID ***, CalAtlantic Homes' response is as follows:
Our goal is to deliver a home that closely matches the rendering, and while the buyer does not like the tile, it was shown in our artist’s conception and will not be changed With regard to the door sills, our customer care team called the customer prior to responding to the first inquiry, and the customer confirmed the matter had been resolved If that is not the case, the customer should call customer care and open a new service request The yard does require re-grading which we will perform Customer Care will communicate the timing and nature of the work to be done It was not our intent to imply no corrections would be made by stating the matter was considered closed

With regard to complaint ID# ***, Standard Pacific’s response is
as follows:
As promised to Mr***, Standard Pacific hired two outside parties
to conduct inspections on the residenceAn engineering firm was brought in to test his complaints of a failure
in the garage slab and a building envelope specialist was retained to
investigate all possible water intrusion locations. The slab test was passed without incident
and two points of possible water
intrusion were locatedIn the meantime, we repaired all other issues that were brought to our
attentionAs of this writing, two items remain open;
1. Cut back of the foam
trim around the base of the home, then seal and paint
2. Repaint the tested
area in the garageBoth of these items are scheduled for completion this week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I HAVE BEEN IN CONTACT WITH *** *** AND HE JUST KEEPS TELLING ME THAT A CONTRACTOR WILL CONTACT ME SOONTHERE HAS NOT BEEN ANYTHING DONE ON CALATLANTIC'S PART AT THIS POINTI WELCOME REAL ACTION FROM THEM AND HAPPY TO RESEND THE REPORT TO THE APPROPRIATR PERSON (SUBMITTED ON THE WEBSITE PN JUNE 7th - RECEIPT ATTACHED)
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
MrPresident,
As before mentioned, there are granite slabs available in the size of our "Gourmet Kitchen Slab" as you advertiseAgain, all your model homes had one full kitchen slabIn fact, your gourmet kitchen is what is on the front page of your warranty bookAnd again, you seem to have missed that this is what sold us your homesWe also made selection at the granite company to ensure a full slab which you led us to believeThe models you had up when we signed both do not have seamsAgain, the president did not address where the seam was placed, nor the quality of the seam once it was placed in my new home. The seam is not of the quality that other contractors would have providedAlso it would have been placed in a better place, away from the area where our major entertaining will be and cooking will take placeMy year old father is a gourmet chef and this is where he will be all of his waking hoursSo you see, this SLAB as they advertise is VERY important to us and we even signed the contract which indicated it would be one full slab Your warranty manager, David made a comment: "Why would you close on this house with all these things left undone? I would have not closed and just let Standard Pacific keep my $earnest money?" To address this, you would have fined me daily for every day we did not closeYet you did not have a ready homeAnd you noticeable charged us a greater earnest money according to David's comments
Thank you Revdex.comThe reason I had to go to arbitration here is because Standard Pacific has a management team who are biased to say that everything is completed as they should be weir standard for closing on a house is sub standard to industry in my experienceI have never had to ask Revdex.com to step in on behalf of four other new home builds I have hadI went through Standard Pacific's warranty process form the beginning contrary to what the president is implyingAs a senior citizen have to watch over so many repairs on new homes has been very stressful and frustrating and very time consumingSo much that I cannot even sit and relax to enjoy a brand new home and get settledTheir warranty company does not make appointmentsIt is stated in their own contract that we as homeowners have to be available for their appointment timesSo you can see who really honors the contractI am finding out that Standard Pacific lacks integrity in an industry that already has a biased contract that protects only the builderBut they cannot even live up to their own*** ***, PD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Information provided by *** Homes is incorrect and inaccurate, please see below.All warranty requests made have been emailed to both "warranty@***homes.com" and "***@***homes.com.' The email for the items addressed in this complaint was sent on January 12th and was sent to both addresses simultaneously and was copied to my personal email for reference (please see attached screen shot)After sending these emails *** Homes personnel *** *** initiated text message contact by means of "following up' rather than responding to my initial emails in kindIf text message contact is not condoned by *** Homes, they should advise their personnel not to utilize it as a means for contactIf this is the 'explanation' for the delay in repairs, then it is inaccurate and untruthfulMy warranty request email highlighted a total of items in need of repair - both cosmetic and structural*** Homes identified only items in their response, one of which was from a different warranty repair request(see attached)In my opinion, the nature of the item (i.e.: cosmetic vs structural) should not impact the way in which it is covered by the New Home Warranty and how *** Homes chooses to address the repairsThe Warranty handbook does not discriminate between types of requests, other than emergency requests, so *** Homes should not reference that in their response to my complaintWhen I was contacted by *** *** via telephone call regarding my Revdex.com complaint, I advised him that I had filed the complaint due to what was in my opinion an excessive amount of time, follow up efforts, and negative impact to my personal and work lifeI advised Mr*** that my complaint was in effort to get pending work items completed, and when they were completed, then I would be satisfiedI did not state that I was satisfied at the time of this conversation - when work items were still pending and incomplete days after initial identification and requestDuring the above conversation, Mr*** mentioned that he had been informed by 'his boss" of the Revdex.com complaintAt that time I requested that "his boss' feel free to contact me himself in order to address the issuesAlso during text message conversations regarding delays to repairs Mr*** was asked for the contact information for "his boss" in order to perpetuate repairs when Mr*** was unavailable to do soAs of this writing no contact from any supervisory or managerial personnel has been made and the requests for that contact information have not been fulfilledAccording to *** Homes response, "all work is scheduled to be completed by April 24th" however, of this writing (April 19th) no contact has been made in order to schedule time for the repairs to be completedAs stated above, there were total items identified in the request for which this complaint referencesOnce again, I would like to request that a senior member of the *** Homes team inquire into the status of my pending requests and provide me with an update as to that statusI also would like some form of compensation for the large amount of time which has been dedicated to following up with repairs, time which I and my partner were required to take off of work for repair appointments (some of which were canceled after the appointment was scheduled to begin and resulted in a loss of pay for missing work)
Regards,*** *** ***

We are in communication with Mr***, and have scheduled driveway replacement, drywall repair and PTU for next week. Our landscaper looked at the tree (crepe myrtle) with us and thought it was fine, but
we’ve decided to go ahead and replace it. And while the oven repair was requested months after the one warranty expired, we will have our service rep come out next week to make the repair

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In regards to complaint ID #
***, Standard Pacific Homes’ response is as
follows:
We have sent numerous
professionals out to review the customer’s driveway and have not found the driveway
cement or its application to be
defective. The customer has observed
signs of “dusting,” a common phenomenon associated with newly poured driveways
“Dusting” abates over time and is not a warrantable itemStandard Pacific
Homes considers this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The houses were built in an negligent way and were not built to code thus resulting in damage to our homesWe had no way of knowing that the homes were built without flashing until the damage became evident
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would
not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never recieved a mutual releaseJust a letter stating I had defaultedItems can be mailed to me at *** ***, *** *** *** *** *** ** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We will accept your offer to rework the seam of the upstairs carpet, but there was no mention of replacing carpet on the stairs that was cut short initially, and/or damaged in the attempts to resolve previous issues with the stair frameworkWe would like to have a better explanation of how you will resolve the poor paintwork on the back door. The expectation that was set at the time we met was that the door will be replaced and painted correctly, and also the frame would be repaired where the latchplate was installed improperlyWe would like a clearly stated resolution to the issue with the concrete on the drive way and walk ways.Also, repair work has yet to be done, and when it is, it must be done to the highest of quality before we will consider these issues resolved. Previous attempts to resolve these same issues have failed miserably, and we will not accept the poor quality that was done prior to lodging this complaint
Regards,
*** ***

I had this house built by Ryland Homes in July of 2013, thinking that I could trust that they would do a good, honest job, but I was really wrong to trust them Looking back on a lot of the unusual things that were happening with their finance department up until now with the sloppy workmanship I am finding throughout my home, I truely believe that they do not care at all and they do not want to fix their screw ups
Their subcontractors skimp, cut corners and then Ryland tries to deny any warranty items that come up within the 1st year of living in your home I had MAJOR problems with a river running through my back yard, after a rain, which created a sink hole (feet deep by feet wide by feet long) I have small children who could have fallen into that hole and warranty didn't even respond for over weeks When they did send the superintendent out their resonse was "once grass grows there, it will be alright"That was a lie I got quotes of 5,to 10,to fix it correctly I found an honest and wonderful contractor who felt sorry for me and helped me out It is now fixedRyland told me that erosion problems are not covered anyways and they were just trying to help me out Erosion and sink holes are two different things
Think I am done? No, recently I found water damage to the baseboards around my sliding glass door (which, by the way they do not supply a screen door and xxxxx Ryland's supplier, never responds when you beg to buy one from them...whatever) Anyways, Ryland Superintendent comes out to my house and you can see that the water damage is in the right lower corner of the slider door The Superintendent has the nerve to try and telll me that we had hail the week before so it might be the roof (call your home owners insurance right? - NOT) That is when I realized that Ryland lies and doesn't want to admit to mistakes or shoty wormanship
Miraculously xxxxx came out and found a cut in the bottom corner of the door, right where the water damage was (it was either xxxxx who sold the door in that condition and installed that way or some other contractor cut into it and covered it with wood trim) So, Instead of Ryland telling me that they will replace the door, they say that it is okay to patch it (this is a brand new home!) I did some research and found that patching is NOT guarenteed to work on aluminum door framesI have to get upset and have a conversation with the superintendent about why I can't just let them patch it Reluctlantly they have agreed to replace the door....we'll see
I just want other consumers to know to beware If you miss something during construction, which you will because they move really fast,be ready to have to make a fuss before they "may" fix it rightIt is too bad you cannot run an honest business where the customers are treated with respect If you do not have integrity and a good solid reputation, what do you have?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
While there has been movement in verbal communications of "some" information, we never have received "ANY" updated printed material and the sales person says they cannot print anything from their terminal. We keep proceeding without having complete information in writing that is current or newer than the original. And we are still working off the original and ONLY list we were provided. We are making decisions without the benefit of new, updated or complete information in print which as I interpret this reply they have. The response we received here was not what we were expecting especially when we still can't understand why a current price and available list in print cannot be provided. At this point it seems they have us in a position of either dealing with whatever we can get or quitting, but it would be interesting to see if they can provide anyone a newer printed version of what they say they can provide because we certainly cannot get one printed. Can they , will they, provide an updated current printed list to ensure we have made the best decisions based on the latest information and options. Seems pretty simpleWould satisfy us on the facts that all the decisions we have made with what we were told and knew about were sound based on knowing the total and current information
Thank you,
*** ***

In response to complaint ID #***, Standard Pacific Homes' response is as follows:
On August 24, 2015, Mr***'s escrow account was reimbursed for the PMI This matter has been
resolved

With regard to complaint ID # ***, Standard Pacific’s response is as follows:Standard Pacific has already repaired and/or replaced many of the items identified by Mr***. With respect to other items, Standard Pacific has engaged subcontractors to inspect
and evaluate the conditions and will be in contact with Mr*** to discuss their findings and, if appropriate, schedule repairs. This matter has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
It appears that there is a enormous lack of accountability taken by CalAtlantic in regard to our complaint It was our hope that we would be contacted by someone in a position of more authority/control/accountability than M*** While *** is a very nice individual, we have been met with nothing more than a disarray of information, lack of accountability, poor communication and excuses in our dealings with handling our warranty repairs We attempted to escalate the situation to her boss on site as well which returned no advancement in work being done and quite honestly he was extremely condescending and immediately dismissive of our request for written timelines Aside from ***'s response to this complaint we have not heard from her We have only heard from the individual contractor taking on many of the repairs, repairs he was actually not originally going to take on but is willing to take care of because he is here The statement that we were contacted by Smith and Willis on 1/and twice prior was false We reached out again to Smith and Willis on our own to find out if we had in fact missed something and while they stated they had tried to reach us, they did not have the correct contact information to reach me We have been dealing with the temperature issue in our home for months, over a year now in fact, in which insulation has been missing and we have been paying higher utility fees attempting to warm the rooms that are extremely cold This was brought to ***'s attention before the summer to ensure we not reach these times of extreme cold again If there isn't a frustrated phone call or email sent to ask what is going on numerous times, we hear nothing from *** The duration of the warranty process has been as such We have structural issues being addressed and we have zero confidence that 1) the items will be fixed and zero hope that 2) if we have cosmetic or further structural issues that we can trust *** to take care of them in a timely manner Months is not an acceptable time frame We should not wait as long as some wait to have an entire home finished, to have insulation repaired in one room We have been given the run around about the floor and the structural issues and it was excused by *** until we had an inspector come and look, then she was forced to acknowledgeWe more than understand that the business of building homes is not without error, but the warranty process has been a frustrating and disappointing one at best We also understand that it is ***'s job to not spend money making warranty repairs but it has stretched outside of our comfort zone at this time We have dealt with so little communication that *** was not even aware when contractors were coming and neither was my wife, would we have asked repeatedly not be left to deal with repairs while I am not present, nonetheless, contractors continue to show up with no clear plan of what they are expected to do Going forward, we wish to continue this process to expedite the repair of the issues in our home with another contact at CalAtlantic as the relationship has proven unsuccessful in managing, scheduling and completing warranty issues We have a substantial list of outstanding items that we will look forward to sharing when contacted in hopes to complete this process If necessary, we can provide all written documentation of emails, calls and text messages throughout the warranty process*** ***

In regards to complaint ID #***, *** Homes’ response is as follows:
Prior to Ms***'s purchase of the home (which occurred when she closed escrow on the home rather than when she entered into a purchase agreement), the finished home was presented to her during a careful Final Presentation that was conducted at the home with the *** Construction Manager and Ms*** The tile issue was brought up at that time and ***'s response, following the investigation by the product representative, was that the tile dye lot was within industry standards and that the tile would not be replaced Ms*** chose to continue with the home purchase and closed on the homeAs mentioned below, the electrical outlets meet the building code and industry standards which take into consideration access to the electrical outlet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ryland staff has come to discuss with usHOWEVER, they did not take care of the large areas' mold within the wall, which you can see from attachments and Also, they did not mention the hospital fee of my wife, which you can see from attachments and Our inspector came this afternoon and found several other problems, which should be taken care of before our closing the townhouseWe would provide more details laterBased on the experiences, we are not able to close this complaintAlso, the Calatlantic Company replied to us more efficiently through Revdex.com than direct contactBest Regards,
** ***