CalAtlantic Homes

This response is in refernece to the complaint against Standard Pacifc Homes Tampa Division from *** ***
Mrs*** had contacted me about not having hot water both fast enough and long enough at her sinks and showers. We sent our subcontractor, *** Plumbing, out to
the home to look into the issue to see if their was a problem with the hot water heater. I have attached a letter from *** written by their President, *** ***, who was present at her home to review the claims made by Mrs***
Mr*** outlines in his letter that their was nothing wrong with said water heater. They could not find evidence of any issues and as a courtesy, replaced the heating elements in the unit. Please note that he states "With the permission of the homeowner, we adjusted the thermostats up on the water heater from the factory setting to 130. We informed the homeowner to allow the heater to get to temperature and let us know if it was heating satisfactorily. The next day the homeowner asked if we could turn the temperature back to the factory setting because they felt it was to warm." This completely goes against Mrs***'s accusation that *** plumbing did this "Without our approval and against our wishes." She was asked, and present when the temperature was raised by the plumbers. Her statement is inaccurate and this can be collaborated by another *** employee
As to her repeated inference that "*** is ***'s friend," I had mentioned during our phone conversation that I have known *** for years (we worked out at the same gym in the morning) and that he is regarded as one of our top trades. He is honest and would have stated up front if their was an issue at the ***'s home. Our relationship would have only benefitted Mrs*** as *** does everything possible to placate our buyers
Mrs*** also writes in her statement that she paid over $20,for the 4thbathroom and that this price included any additional plumbing and equipment needed to accomodate full bathrooms. Her $20,got her more than just an additional bathroom and nowhere in our option listing or did our Sales Representative represent she would be recieving a larger gallon hot water heater. In fact, Standard Pacific Homes in Tampa has homes with bathrooms that are over square feet (much larger than the *** residence) and a standard hot water heater is gallons in these homes. I can state that we have never had this issue come up with any previous buyer in a or bathroom home.
Mr*** concludes his letter by declaring "The gallon electric water heater is commonly seen in residential homes of this size in this market. At this time, the water heater installed is working as designed."
Therefore, Standard Pacific Homes will not replace the gallon water heater per Mrs***'s request. It was not included in her option price and the existing unit as outlined above is in good working condition
*** ***, Division President, Standard Pacific Homes of Tampa

The overall sales process was pleasant, but everything fell apart upon move-inSeveral warranty issues started to pop up and every explanation from the subs we received were that the Company was pushing the build and mistakes happen when you are not allowed enough time to complete your workPoor quality review of the home from the builder as some of the mistakes were grossly obvious and should have been caught upon review of the subs work before completionSome of the issues that occurred are listed below:
1) Paint spray all over floor boards and hardware throughout the house (spent a week walking the house and scrubbing to remove paint spray
2) Railing had a thin coat of paint so needed to path several spots that were not coated
3) Other paint over spray issues that needed to be touched up throughout the stairwell
4) Cracked toilet was installedSub replaced toilet with a cracked toilet (had to replace in two separate instances
5) Wooden floors had severe manufacturing defects, but were installed anyways so contractor had to come out and replace (color was gray and had round spots all over two of the boards)My year old could even tell the "Floor is dirty daddy"
6) Garage light didn't workTook four separate visits to fix the lightThey kept replacing the light unit instead of calling an electricianThe electrician finally came out on the 4th attempt and fixed the wiringComplete waste of time
7) Landscape valves were broken when installedhad to have them replaced
8) landscape wall was cracked and had to have some stones replaced
9) Master bathroom shower door was leakingThey didn't seal correctly so had to come out and seal (So many things had gone wrong that I decided I wasn't going to fix anything anymore
10) Master bath drain cap was not installed correctlyHad the be removed and installed correctly
11) Garage floor had paint and material all over upon move inHad to scrape material off the floor and etch out the paint stainsWas planning on putting epoxy on the floor so cleaned myself, but it took two coats of etch and more muscle that it should have to clean the floor (SLOPPY WORK)
12) Nicks on the wood floors (some most likely caused from a dull blade when cutting the wood planks) as well as faulty boards some of which should have been caught on installation
13) Two electrical sockets were not properly secured to studs (I secured them)
14) Shutters that were sold to me did not fit the windows correctly and they had not installed all of the shuttersThey neglected to even order shutters for all the windows (two large windows in the front)The whole reason I paid a premium was to have privacy upon move in and now I have sheets nailed to my front windowsIt took two months before we could get someone out to look at the shutters and remeasure when they told us that "these were not the correct size and should have not been sold to you"
These are issues that we experienced within the first three monthsI would stay far away from Torrey at Beacon as these home were not built with careIf you end up buying just plan on spending hours dealing with subcontractors and fixing crappy workmanshipMy biggest concern is what we are not going to find until after the warranty runs out

We are working on presenting Ms*** with some options for increasing the air-conditioning capacity of her homeWe plan to present these options to her as soon as they’ve been reviewed by our HVAC contractor and engineerSince Ms***’s home has not started construction yet, we are
confident we will be able to resolve this matter to her satisfaction

Ms***’s irrigation was completed last Thursday, June 9th Our Customer Care Representative
spoke with Ms*** about other ossible solutions regarding the drainage and a/c padTo date, CalAtlantic remains in conversation with Ms*** to come up with a drainage plan acceptable for both parties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved.it has been addressed for now pavers have been repaired.
Regards,
*** ***

"">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Someone from [redacted] has either intentionally provided inaccurate information or has been misinformed. Shortly after moving into my home I noticed discoloration in the tile and contacted [redacted] with my complaint. [redacted] has provided several different stories regarding the problem with the color tile. Again when picking out the tile I was not informed there would be several different colors of tile through out my home. This issue will not be resolved between [redacted] and myself unless they are able to correct the problem with the discoloration in the floor tiles. 
As far as the placement of the electrical outlets being industry standards. [redacted] was provided pictures of neighbors who purchased the same floor plan and houses around the same time I did. Those neighbors have full access to the entire bathroom outlets (top and bottom plug). [redacted]'s website shows pictures of my same floor plan and the outlets in the bathrooms are in a different location making the plugs entirely assessable (top and bottom plug). [redacted] homes models  have the bathroom outlets in a different location on the wall making those plugs assessable (top and bottom plug). It is not an industry standard to put electrical outlets in bathrooms that can't be entirely used such as the top plug in all my bathrooms. This issue will not be resolved between [redacted] and myself unless [redacted] fixes the plugs so that both outlets can be used. This feature was put in my home incorrectly and I should not have to pay for something to be moved because of poor workmanship. 
Regards,
[redacted]

CalAtlantic has recently agreed to cover $5,000 of the cost for the Stucco.  I have signed a form agreeing to this and releasing...

CalAtlantic from my Stucco claim.  However, I would prefer to wait until I receive the $5,000 before closing my claim.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This pipes in my townhome are defective.  November 1, 2013 was the fourth water pipe break.  The first break occurred in 2008 when my townhome was almost eight years old. 
The pipes will continue to break and flood my townhome until they are replaced. 
Standard Pacific Homes sold me a new townhome with pipes that are defective and I believe should be held accountable to replace the pipes.
 
Regards,
[redacted]

Although Mr. [redacted]’s aforementioned sink was deemed in excellent condition at...

his final home acceptance, CalAtlantic properly denied Mr. [redacted]’s request on June 28th, 2016, as it is not covered under our Homebuyer’s Warranty. In retrospect, CalAtlantic is obligated to repair Mr. [redacted]’s cracked window, as this specific item was documented in need of repair at his final home acceptance.

1.       Per the original response, this was a custom option request and the additional $2000 was for the drawing and custom print to incorporate the option.  Mrs. [redacted] never even asked about a larger hot water heater per our sales representative and her statement “We were advised that the $2000 would go towards the upgraded plumbing to accommodate the full bathroom #4” is simply not true.  She contradicts her reasoning at the bottom of #1 when she concurs “And finds the explanation satisfactory” that the extra $2000 went towards the plan drawing.
2.       Mrs. [redacted]’s expectation that running 4 showers at once and having hot water at all 4 for the duration of the showers is unrealistic.  This was explained to her and I question how often she has the need to run all 4 showers at one time with 3 adults and 2 small children living at the home.
3.       Once again, the hot water output was tested by Alpine plumbing and found the unit was working as designed.  Alpine tested the rear pool bath and they are on record as stating the water was warm in 40 seconds and hot in 60 seconds which goes against Mrs. [redacted]’s assertion that it takes “At least 3-4 minutes for warm water to run anywhere in the house.”   Mrs. [redacted] was advised that if she wants instant hot water at a spigot, a circulating pump would have to be purchased and installed. 
4.       Mrs. [redacted] continues to spin what she was told and keeps referring to the owner of Alpine Plumbing as “My personal friend.”  As I outlined in my initial response, we used to go to the same fitness center in the morning, however, I had no idea who [redacted] was until a year later.  We never worked out together and on most days, just said hi to each other.  We have never gotten together socially outside of the gym as most “Personal friends” do.
5.       In her response on #5, Mrs. [redacted] asks what the additional $2000 went towards relative to the additional bedroom/bathroom option.  She answers her own question at the bottom of her response #1 when she states “We were advised the difference (the $2000) goes towards paying for the drawing of bathroom #4 and bedroom #6 (the custom option request outlined above).  At that time, we found the explanation satisfactory.” 
6.       The appliances were discontinued and the change in model numbers had Mrs. [redacted] convinced that the new appliances “Were cheaper.” 
7.       Standard Pacific did not take an extra $2000 from the [redacted]’s for the upgraded water heater.  As it has been outlined above, there was never any mention of a larger or upgraded water heater from either party.  If she has anything in writing in her contract or any proof that this is what was to be installed, we would honor that commitment.  We find it interesting that one of the proposed solutions in 7c is to put $2000 worth of fence on her property.

I thought I had done extensive research before I purchased my Standard Pacific (Arden Park) home, but I was very wrong. From day one, I have had nothing but problems. Some were minor, while others have been major. I know I am not the only person disappointed because I have spoken with my neighbors and they share the same opinions on the quality of these homes. Below is a list of the problems I've had since buying.
1. The house was infested with fire ants the day we moved in, up until 6 months after. I had to hire an extermination company myself to solve the problem.
2. My microwave did not work, and took us eight months to replace. I had to get in contact with Whirlpool myself, because again Standard Pacific did nothing to help.
3. Half of my kitchen outlets did not work. When they installed my stairway carpets (adjacent to the kitchen wall) they nailed my electrical wires.
4. Due to my sub floors being laid so poorly, when you are walking on the carpet/flooring there is mounds and uneven boards. It does not feel like you are walking on a smooth surface. It is even visible to the naked eye, like peaks and valleys. Standard Pacific tried to tell me that there was no problem so I brought in two private contractors and a home inspector, who ended up telling me that it was one of the worst jobs they had ever seen for sub floors. There was nothing SP could do to rectify the problem, shy of ripping my flooring out.
5. My front door does not seal or close properly. SP has replaced the weather stripping four times (to no avail) and I can still see daylight peaking through.
6. My garage door has been loose/falling off and had to be reattached.
7. The weather stripping on my garage door started falling off after 10 months.
8. All of my garage door hardware (outside) oxidized. SP told me to go to Home Depot and buy spray paint to fix it.
9. My master shower was leaking for about a year, which is how long we have lived in the house. SP refused to listen to me when I told them how major the problem was. Needless to say, they had to rip out my entire shower floor, bench and first row of wall tiles. I was unable to use my bathroom for one month. They just completed the job five days ago and it is already leaking again.
10. All of the caulk around the bathroom sinks have completely come off. I had to reseal them myself.
11. One of the guest bathroom toilets would not flush for probably 4 months, but we were able to fix it.
12. Our air conditioning has broken down over three times in the past 12 months.
If all of that was not bad enough, the customer service ([redacted]) was so incredibly unhelpful, and above all, rude. All of these issues were well within my one year warranties. It was like trying to make peace with [redacted]! I wrote a letter to the corporate office in California, who ended up handing me off to [redacted]'s boss, [redacted] Guy. I ended up getting treated in the same manner as I did with [redacted], and was made to feel like it was all my fault. I have since written a second letter to the CEO, Mr. [redacted], and have never gotten a response.
BUYERS BEWARE!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At the time of the meeting at my rescidence we never agreed that the repairs to be conducted will waive the warranty and or agreed thise repairs to be the final repair as Calatlantic is falsely alleging. At that time I informed them that I would continue to call and submit repairs resquests during my year of warranty until thet finally repair my florrs correctly, which they never did. The floors have undergone multiple repairs that have never solve the issue of them being cracked, moving, squeaking. We submitted one additional repair request in May 2016, ( Within our Full warranty coverage which was fo one year of the time of purchase) . If the wood company decline to repair the floors Calatlantic still bound by a contract to repair under my warranty. The floors were originally damaged by one of theur Construction Manager who turned the AC unit off during the time the floor were in acclamation and instructed painters to come into the house and paint. The painters it spilled water and paint all over the floors damaging them. The floors bucled and they tried to hide that  by sanding them down and hand scraping them before the rescidence to me. There is not a single document in which their allegation of an agreement to waive the wood floors warranty that exist because we never agreed to that verbally or in writing. The floors NEED to be repaired by Calatlantic and if the wood company declines Calatlantic is still  responsible for the repairs regardless of their opinion. Disliking a client does not automatically waives a warranty contract or excludes them from following laws and regulations they need to comply with. The only other solution would be pay the cost amount of all the wood floors back to me in order to repair them. Please produce evidence where we waived the wood floor warranty. Attached pictures of the current condition of the floors.
 
 
[redacted]

My family and I were extremely excited to be building our first home. We had found the ‘perfect’ home in the new community of [redacted], [redacted], Texas, and were excited to begin the building process with Standard Pacific. This excitement quickly turned into stress with the forging of our initials, the delay in getting our earnest money back, to the basic unprofessionalism and lack of ethics within the company.
We signed our contract and had to continuously follow up to get a copy of the executed contract back. After three weeks, we got the executed contract back only to find that three pages and conditions had been amended and our initials forged. The most notable amendment was the date of completion was changed to reflect ‘TBD’.
We brought the amended contract issues up with the sales associate and sales manager where we requested a meeting with their area manager. We were shown a lot of resistance. “It is my hope we can come to terms amongst ourselves and continue forward with your new home. Involving higher levels of management could bring unknown and unpredictable responses” – quoted from email sent by the sales manager.
From discussions and email correspondence, the sales managers’ attitude was very much that ‘we were making a storm in a teacup’; that the contract was executed and we can proceed. As the sales manager put it, the sales associate was only trying to help and the three pages were not material to the contract. “After going through the 3 areas of the paperwork affected, I can see that she sincerely was only attempting to benefit you.” – quoted from email sent by the sales manager.
Despite the fact that we had to numerous times point out that our initials had been forged and that this made the contract void. “We do have an executed contract in the eyes of our company and we are moving forward with permits” – quoted from email sent by the sales manager.
We were also told that this was the first time that signatures had been forged. Again, it is hard to believe considering that our initials had been forged three times and it had been done so well that we had to look at the forged initials very carefully. The original without the signature was included and then the page with the forged signatures was shrunk. All too well thought out for a first attempt. The sad thing is we were asked to initial two amendments previously, which we turned around within hours.
Eventually we could meet with the area manager who brought the President for the DFW region into the meeting. We were informed that the relevant sales associate had been dismissed and that they considered the situation to be resolved. However, we still wanted to ascertain the company ethos and management’s view regarding this situation, as well as whether we would be comfortable moving forward with Standard Pacific. It become very clear early on in the meeting that management wanted us to walk away from the project. As we were politely told they can sell this home to other buyers and if we do build with them we would need to change our attitudes, despite the lose of trust we now had in the company building our home.
The building process is a long one, no matter who your builder is, and thus after this meeting we felt that there was unfortunately only one option we were comfortable with, and that was terminating the agreement.
We signed the cancellation agreement and the area manager informed us that we should receive our earnest money back after 10 business days. We were also told to liaise with the other sales manager at the [redacted] Office to get our money refunded (one would think that an issue like this management may get involved). After two weeks we followed up with the new sales manager only to be told it would take another 6-8 weeks to get our earnest money back. At this point, we sent a reply email back to the sales manager about this revised period of getting our funds returned. We copied in the area manager and president into the email, and we had no response from either. On our own accord we called the Corporate Accounts department at head office in California to arrange for the check to be sent to us. They were very helpful with regards to the returning of our earnest money and amazingly we had our check by the end of that week.
We believe that the biggest downfall of the DFW division is their ‘lack of management’. We can only imagine what a stressful process building with Standard Pacific would have been due to the lack of professionalism, lack of response, and above all the general attitude towards customers, which all seems to filter down from the top management.
We have submitted a formal complaint but have heard nothing back yet.

This review is regarding an employee of Cal Atlantic by the name if Melanie M[redacted]. I went into the Young Range community and looked at the model home she was in. I was interested in it but advised her that I wanted to make sure to look at other builders but if I was interested, I will come back and give my earnest money. After looking at other homes, I decided that that home was not for me. I advised her several times. Melanie called and emailed me several times a day, which I had to block her from texting and calling. I then advised her via email that I was not interested in the home and was looking at other builders. She constantly called and emailed. Her last email, I thought was to wish me luck in my home search. A few days later, I started to receive calls and emails from her again. Geezzzz. I blocked her but her number still shows up as someone who has called with a stop sign around her number. That mean she is blocked. I emailed her and asked her to stop harassing me as she had been. I advised her I was not interested in homes several times and she did not listen. We went back and forth one mail to the point where she was getting smart and not listening to my request to leave me alone, that I had to curse her. Now, I was wrong but her comment was well, sales people follow up. No, not like that. Every day, all day. That's too much. A home is an investment, so I want to make sure I find the right home for me and I refuse to settle. She didn't understand that. I filed a complaint on the site against her and then called the local office to complain. Less than 24 hours later, here she is again calling my phone at 6:12am. I think she does things to tick people off. This is not professional at all. Not at all.

I am in the process of building a home with Ryland my husband and I were so excited and this is our second home that we had built the first was a Beazer home and I must say that was a very positive experience. So now here we are with Ryland with about 3 weeks before closing my husband and myself go by the house to the flooring that was the last thing they were to do boy were we surprised the flooring we had chosen was definitely not the material that was shown to us at the design center now they are saying that what we chose and there nothing they can do about it they were very deceiving from the contractor, the sales consultant and the design center consultant they actual think we are going to let it go we will not if we have to sue then we will because they are saying we will not be able to get our ernest money back. I`ve posted on several social media sites please, please, share.

Standard Pacific Homes stands behind their work and we honor 3rd Party inspection reports when outstanding items are relative to the corresponding building codes and construction standards. In regards to the location of the A/C compressor with the perimeter fence, the fence and the...

compressor were moved to accommodate the manufacturer recommendations prior to the buyer closing on the home. Additionally, all items identified by the 3rd party inspector that were code related were corrected prior to closing.

This review pertains in particular to Ryland homes, a recent acquisition of CalAtlantic. I have lived in my home for almost two years now in the Indianapolis area. The warranty service has been absolutely terrible. Not only do their contractors provide windows of arrival (that they rarely hit) but they are only available on weekdays during standard 9-5 hours. I live alone, so every warranty request requires that I meet them at the house, and there have been several - from "forgetting" to install support beams in the basement to bad wiring to bad carpet installs. Worse, as I mentioned, the contractors never seem to arrive on time.
Plan on using most of your vacation days to babysit less-than-professional contractors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received any communication from CalAtlantic. Nobody has contacted me either through phone or email since this complaint has been filed.
Regards,
[redacted]