CalAtlantic Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The exchange and why we are rejecting. Picture are attached as well. The green tile is ours, the lighter tile is 2 other houses. Our tile shelf edge coloring is NOT consistent with other houses built by CalAtlantic. CalAtlantic still is failing to rectify a potentially dangerous electrical issue in the house, there have been a large number of miswired switches, outlets installed without electrical boxes, and damaged wiring found by the home owners. It is obvious that the house was NOT inspected properly during the construction process and still needs to be inspected for electrical issues.
On Mon, Jun 27, 2016 at 11:35 AM, [redacted] <[redacted]> wrote:
Mr. [redacted]
 
 
 
I wanted to take the time to review all of the items that you have touched based with [redacted] on not just what is listed below in the e-mail. After you have reviewed the list, please let me know if I have overlooked anything.
 
 
 
 
-           Tile shelf colorant:  As stated below, the product that was used and the application is consistent in all of our homes. This product has shown no history of failure over time and we will not be able to reimburse you for the shelves  that we installed.  Wisenbaker Builder Services has agreed to remove all of the colorant from the shelves edges based on the tiles edge being similar to the tiles surface. Let me know if would like this done.
  I have attached 3 pictures to this email. The green tile is a shelf in our master shower, the two lighter colored pictures are from CalAtlantic houses that closed before ours. One closed approx 3 months before our house and the other approx 8 months before ours. Neither of these two houses has had the colorant on the edge of the tile shelves touched up after closing, neither of the two houses show that the tile colorant has washed off. Our has been re-colored every 3 to 4 months yet continues to wash off. Please see the pictures attached and please tell me if you still think the performance of the colorant on our tile is consistent with other homes built by CalAtlantic. 
 
 
If you want to have WBS come and re-apply or remove, they will do so but we will not reimburse for the option
 
 
 
 
-          Hot water to kitchen sink:  We will reimburse you $ 550.00 for the cost incurred. Receipts will need to be provided.
  We accept this. Receipt is attached. 
 
 
 
 
 
-          Carpet unraveling:  After reviewing all of the history and checking with our supplier, the carpet in reference has no history of failure. We will not reimburse for the carpet installed. 
  It is not clear to me how past history of a material is fully indicative of current performance. The carpet  installed in our house has clearly failed to perform as advertised, the carpet started unraveling between 4 to 6 months post installation. 
 
  Had someone bought a Toyota and had the rear main seal fail 6 months into ownership should that owner be satisfied with an answer from Toyota stating that they have never see that seal fail in the past therefore we will not replace the seal? No, of course not, if the seal fails to perform it is replaced. 
 
  It's novel to know that you have not seen a failure of this particular carpet in the past but the carpet has failed in my home, plain and simple. The failure of the carpet, be it defective material, installer error, etc, in my home is the issue, not the past performance in other homes. We would like a refund of the upgrade price for the carpet and padding. 
 
 
If you would like to have the product checked to see if a defect exist, we will have the carpet looked at but a refund will not be given.
 
 
 
-          Caulking/Mortar:  We will caulk the columns in reference but this will be the last time any caulking will be done on the home due this being a maintenance item.
  Thank you, we accept this.
 
 
 
 
 
-           Marlana counter tops:  The tops installed in the utility room, bath 3, bath 4 and are a Marlana product. This product is not offered in 1 ½” edge as shown on the paperwork from our design center. You were charged $0.00 for the utility room and powder room, $ 425.00 for bath 3 and $ 250.00 for bath 4. Based on the paperwork error, you will be reimbursed $ 675.00.
  Thank you, we accept this.
 
 
 
 
-           30 Amp outlets:  We will refund the $ 660.00 for the two missing outlets.
  Thank you, we accept this.
 
 
-          Compacted attic insulation: We will touch up the areas compacted by service work performed. This will be done once all HVAC issues are addressed.
 
  Thank you, we accept this. We would like a timeline for repairs of the HVAC system and subsequent insulation touch up? Insulation was removed from above the garage by roofers looking for a leak will this also be replaced? Yes, we paid extra to have our garage insulated as a Z option.
 
 
[redacted] will contact you next week to get this scheduled.
 
 
 
 
 
 
-          Electrical inspection:  All of our homes are constructed and inspected by a third party company. Areas in need of correction are done at specific times in the process. If you have a specific item that was overlooked in our process, please let us know and we will evaluate and correct the item. We will not perform an electrical inspection on the home.
 Our home has a list of electrical violations which seem to have made it past all of the 3rd party inspections. We have sent photographs of these items to Customer Service over the last 2 years so you should already have a record of them. Some examples include: electrical outlets installed without an electrical box, light switches installed with ground wires in series rather than in parallel (switches grounded to each other then finally tied into ground from box, each switch should be individually tied to ground), hot wires with insulation damaged during sheetrock installation, inaccessible, electrical outlet found behind the dishwasher. Because of this long list history of defects that were not caught by any 3rd party inspections we are asking for a proper electrical inspection, if CalAtlantic refuses such an inspection I propose the following: CalAtlantic to extend the warranty of the electrical system of our house to match the structural warranty of 10 years. I will inform my home owner's insurance of the history in electrical defects, CalAtlantic's, refusal for inspection, and allow our insurance company to work directly with CalAtlantic if there is a loss due to faulty wiring during construction of the house. 
 
 
 
  We will not be able to extend the warranty on the electrical components of the home.
-          Rear service door:  This will be adjusted as an ongoing issue.
  This door has been adjusted 3 to 4 times already and goes out of adjustment within weeks. We would like it fixed permanently. I do understand the need to adjust a door periodically due to wear and weather changes but this door only lasts weeks before falling out of adjustment. When can this work be completed?
 
 
[redacted] will contact you next week to schedule
 
 
 
-           Rear service door:  Proposed defect will be reviewed.
  Thank you. 
 
 
-          Stucco band:  It will be resealed at the rotunda window and recolored. Color may vary due to the age of the home.
 
  Thank you, we will accept some color variation in the repair. If the variation is too great we would like that area of the rotunda pained from roof line to soffit, and edge to edge. The area is reasonable, less than 20 square feet, please see picture below. As a suggestion would the use of a mild muriatic acid solution, while protecting the metal roof,  remove the eflourecence without the need for any repainting?
 
 
 I will get a recommendation from our stucco contract on the best way to resolve the issue. Muriatic acid is a very strong product that can damage things if used in correctly. I will review the recommendation and see what fits best.
-          Water leaks per IR inspection:  Information was inspected by CalAtlantic Homes and Burgess Consulting Group. There were no signs of moisture detected and no visual damage at either location. No further action will be taken.
 
   Burgess came and did their inspection when we had not had a hard rain for months so I am not surprised there was no sign of moisture. When I mentioned this to the representative from Burgess they suggested that they repeat the test during the "rainy season". This has not been done to date. If a re-inspection will not be performed I would like the warranty on this item extended 2 years from today to give us a chance to have an additional IR inspection done during the "rainy season". If a leak is found we would like CalAtlantic to repair the leak as well as reimburse us for the inspection which found the leak and an inspection 1 year later to verify that the leak has been fixed correctly. If no leak is found there is no further action required on the part of CalAtlantic.
 
 
If there are any signs of a water leak in the mentioned areas, we will investigate the area of concern. Without this, our position is the same and no warranty extension will be granted.
 
 
 
-          Master bedroom/media room: [redacted] HVAC has reviewed the data taken at the home in April/May and have a proposed plan of action. We will adjust the system to meet the home guarantee of plus or minus 3 degrees from the thermostat.
   Thank you. Who should be my contact person at [redacted] to find out the work plan and schedule of completion? I have worked with [redacted] in the past. I have been told to contact [redacted] in the past yet he does not return emails or phone calls. I have asked for a copy of the logger data as well as the report from ClearResult. I was unable to open the initial file sent to me by [redacted], I have repeatedly ask [redacted] and Noe to send me the data and report and have not gotten a reply. 
 
I am dealing with [redacted] on this issue. When he returns from the holiday, we will supply the plan of action.
 
 
 
Once we have received the appropriate receipts, we will issue a check for the items mentioned above. It will take approximately two weeks for the check to be sent to you once everything has been received.
 
  One item not addressed is water dripping from the fan in bath 3 in the winter when taking a hot shower, how will this item be addressed? Thank you, the receipt is attached, please let me know if you need any more information. 
 
 
I’m not sure on this without [redacted] looking at this. We will evaluate and go from there.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disagree with StanPac for the following reasons
1. The weeds in the grass  were part of inferior  sod that was delivered and installed during "sod shortage".  None of the homes  on the street have  weeds to the extent that the sod
installed to my residence has weeds. It is not acceptable to have flowers growing in the  lawn  within 30 days. I pointed this out to the foreman and  he did not reply till recently that his lawn guy just check for fungus.  I did not complain that the sod had fungus I complainted that it was full of weeds.  I have actual flowers growing from the sod s from beginning.   I do not expect Bermuda sod to contain "Porchulaca Flowers"
2. The foreman was in California when I made this complain and he never stopped by in person.
3. It is quite clear to anyone that the sod was full of weeds from the beginning.
4. The sod on the side of house which builder agreed to replace has the same weeds/flowers  growing.
5. Absolutely no one on the street has a lawn service and  it is not possible for weeds to grow within 30 days unless the "sod was delivered with the Weeds". I notified StanPac within 30 days that the sod was full of weeds and no one responded to my claim until  I brought up again at 90 days.
6. Sod was suppose to be guaranteed for  90 days.  Bermuda sod not flowers and weeds
Regards,
[redacted]

What can I say except NEVER AGAIN will we purchase a Ryland home. We have had constant problems for 2 3/4 years. Purchased brand new home April 2013 in xxxxx, Colorado.

Subflooring not nailed down; walls not secured; closets not correctly installed - they added 6 inches for pipes in the upstairs bathroom and no one thought to extend the bedroom closet out on the other side of the wall another six inches- told us to hang clothes sideways and we said no we would not buy a house with a bedroom closet that was not right and that it would be hard to resell; new patio, concrete off side garage door and air conditioner sank after rain; master bedroom/bathroom door not originally installed per plan/contract; 3 windows have had to be replaced; under counter lighting stopped working; driveway cracked and crumbled; sewage pipe backed up first week into the basement; paint is poor quality; it snowed after fine grading and no one raked the dirt down so the front yard is over hill over dale break your ankle trying to mow grass that was put down without any topsoil; 3 dead trees were planted with no good soil, no water, no root stimulator and then 3 wind blown black leaf dying replacement trees were thrown in (we were told it is just a tree); drywall tape is coming apart; garage door was not correctly installed and had to be fixed by outside contractor; fireplace had issues for three months so we could only run it once or twice a month.

xxxxx Ryland warranty supervisors were nasty about having to fix items and it took many months to get something done - driveway took a year to get fixed. Sales rep said they were doing us favors by changing landscape plants which I then pointed out was listed right above her signature. Sales rep and construction manager didn't seem to be able to read what was written on the detail list for our house so many items were missed or incorrectly installed. Ryland installed gourmet kitchen and then we had to tell them we didn't purchase that so cabinets had to be taken out and replaced (after we mentioned that the floor drawing in chalk prior to installation was showing a gourmet kitchen). Kitchen and bathroom doors/drawers had to be replaced as handles were installed after many written comments about DO NOT INSTALL.

Only good thing we did was to hire our own companies to install hard wood floor that Ryland would have double charged for and done a terrible job of and to get our own granite people in for the kitchen counters.

Every Ryland homeowner in our subdivision has had issues with their home so lots of very unhappy homeowners.

Hi,
34, 34); font-family: arial, sans-serif; font-size: small;">I can't find away how to update my complaint through your system, so Ijust write this one instead.A few day after I filed this complained to Revdex.com, the representatives([redacted]) started to respond to me again and he finally agreed toinstall the Broan SmartSense switch in other 2 bathrooms so they all cancommunicate with each other in order to do better circulation of indoorair and hopefully reduce the indoor humidity, especially in the baths.Yesterday, 09/12/2016, they have sent the electrician to intall them and Ihave verified they can all be programmed and works as intended.Please close this case.Thank you very much for your kind help.

Back in May 2013, Standard Pacific installed some drainage solutions at Ms. [redacted]’s home to address some new grading and landscaping that Ms. [redacted] had done at her home.  1 year later Ms. [redacted] informed us that she was having some drainage concerns, again.  Upon a...

physical inspection of her property, we observed that Ms. [redacted] had removed the gutter extensions that we had installed, and she failed to properly maintain the landscaped area she had previously installed at the front of her home.   Therefore, we regret to say that Ms. [redacted] is responsible for any water intrusion that may have resulted from these alterations.

The customer's demand for payment is not valid under his home warranty because he did not provide CalAtlantic prior notice of the problem or the...

repair.  CalAtlantic considers this matter closed.

Up until I had my final warranty walk-through at the end of 1 year on my new home, I would have rated them higher. They are have ok finishes, good neighborhoods, but their trades are a little lower quality than I would have thought for the "more than market" prices they demand. Let me start by telling you that I have been an Interior Designer for 14 years ( Park City Utah, Newport Beach California, Nashvilled TN, Manhattan NY) I know products and I know tradesmen. My problem is with their suppliet: Cabinet Specialists. I have worked with hundreds of cabinet companies! The cabinets that they installed in my home are prefinished by a manufacturer outside of the U.S. (my home is not low-end) I also remodel homes at lower price points and have myself purchased RTA cabinets. I have never before run into a company that had a finish that failed within a year of install, and had no way of touching up the cabinets (NO OPTIONS AT ALL FOR CORRECTING THIS) on the initial "Builder Walk-through" we had to have them come out and replace trim pieces that had the finished missing and yet were installed anyway. Almost all of there joints have gaps and missing fill. The epic fail is on the painted finish on the doors and drawers! Whoever the supplier is does really bad quality on routering the details. There are chatter marks and where the finish failed you can see that they literally sprayed finish over sawdust and particles. Both they and Calatlantic Homes (Standard Pacific) Builder refuse to take any ownership! They offer not solution!! (not even allowing me to purchase replacement doors). The representative from Cal Atlantic informed me that this was "wear and tear" and part of living in Texas" When I showed him that I knew what I was talking about and showed him were the sawdust was and that the finish came of if it was ever rubbed. He said, "we will have the agree to disagree" "We stand by this company and will not do anything to resolve the matter" WHAT????

We decided to build a house with Ryland Homes in Cinco Ranch back in June of 2015. We were working with [redacted] as our sales counselor. She was very pleasant to work with. The contract says that our house would be closed around Dec. 15, 2015. [redacted] was assigned as our construction manager. ** was total contrast from [redacted]. He was very arrogant for someone who has only a few years of building experience. If we saw something that was unsatisfactory, he said that it looks "fine" to him. I wish I can upload some pictures to show you my examples. We had found several items in our pre-drywall 3rd party inspection. One of them was missing nails in joist hangers. I think it took more than 3 emails, several phone calls and text messages to ** and [redacted] before it was addressed. When I went to check, the drywall was already up and I had no way to verify that it was actually completed. Another issue with ** is that he makes empty promises. At the beginning, he brags about he is always ahead of schedule and that we can expect our house to be done by November. So we are now in December and the house was about 80% complete. ** was no longer our construction manager, Ryland has brought [redacted] in to take over since ** was too busy to work on our house. At this point, Ryland was really trying to push for us to close by the end of December. I was not comfortable, since there were only about 2/3 weeks left and not all the bricks around the house has been laid. Wood floors are not in. The contractor for the kitchen back plash did a terrible job and the pattern was also wrong. The closets shelves has cracks everywhere. It seems like Ryland was just trying to piece the house together to close by the end of the year. I wanted to Ryland to take their time to build the house and that we should not rush to close. I was told that somewhere in the contract that if I don't close by the end of the year, I will have to pay a 1% penalty (almost 4K). During that same week, my company had laid me off. Oil prices has been continuing to drop and there were a lot of laid off in the Houston area. I reach out to Ryland to ask for the return of my earnest money (almost 12K). They said it was not refundable once the loan has been 'approved'. I later found out that my loan was conditionally approved by RMC Mortgage (Ryland's Mortgage Company). I ask for clarification on what Ryland claim to be 'approved' and whether it was the same as conditionally approved. I later received an email from RMC Mortgage that my loan was denied since they could not verify my employment. I'm reaching back out to Ryland to see if they would return the earnest money since my loan now is denied, but they said that I will lose all earnest money including deposits for upgrades if I fail to close after the house agreement has been signed. This is just a heads up for anyone who is planning to build a house with CalAtlantic or Ryland Home. Do your research before depositing your money. Read the contract line by line. I don't know if we were working with a subpar construction manager, but I felt that our house was not well built.

Standard Pacific previously responded directly to Ms. [redacted] about her complaint.  Standard Pacific explained to her that, given the age of her home (10+ years old) and North Carolina law regarding homebuilder liability, Standard Pacific could not be held legally responsible to make the...

repairs that she requested.  Standard Pacific also explained to Ms. [redacted] that it was unwilling to make the requested repairs because doing so would expose the company to liability beyond that contemplated by public policy, North Carolina law, and Standard Pacific's written warranty.  In addition, Standard Pacific denies that the homes in question were built defectively or that it was negligent in any way.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It has been over 8 weeks since our back yard was flooded, 8 weeks since we submitted a bid for our damages, 7 weeks since the plants and irrigation systems were removed (something we feel only occurred because of the insistence of HOA and CalAtlantic's necessity in turning over maintenance to HOA) and all this time, we have been receiving the same response:  "We will contact you with a response."
Unfortunately, this is something that we believed every time we contacted their representatives. We waited 7 weeks to file a complaint with the Revdex.com because ultimately their promises of a response were never met. Again we waited an additional week hoping for restitution so that we could once again have our back yard back to its original condition. They have my contact information, and after a week, we have yet to hear from anyone at the company.
We are not going to accept another generic response from a large company who fails to take homeowner complaints seriously.
These deceptive practices do not sit well with us and, if I were a current buyer, I would question the standards of a company that promotes this type of behavior.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the [redacted] Homes  in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have addressed these issues with [redacted].  My purpose in filing a complaint with the Revdex.com is to resolve the issues to my satisfaction.  I do not dispute that the bathroom electrical outlets are up to code.  My complaint is that they are located too close to the bottom of the medicine cabinet for the top outlet to be used.  
In regards to the tile, the color variations in the tile is too broad.   I was NOT told that the tile would vary when I purchased my home.
Regards,
[redacted]

A meeting was conducted with [redacted] and [redacted] at their residence on Saturday 2/21/2015 to review any outstanding warranty items and to clarify warranty procedures. A comprehensive inspection took place at that time where we discussed and clarified the Standard Pacific Homes warranties...

of 1-year functional, 2-year mechanical and 10-year structural. All parties recognized this is the contractual agreement.  A short list of items were generated to be addressed between March 9-13 while Mr. [redacted] will be at home and will be completed at that time.

The complaint was the result of a miscommunication. We spoke to the customer and the matter is resolved.
face="Times New Roman" size="3"> Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed
action would not resolve my complaint.  For your reference, details of
the offer I reviewed appear below.
 
The response of Calatlantic shows their lack of knowledge in this
while situation and I dont agree with it. It also shows their lack of interest in trully resolving the situation and they should be held
accountable as a Revdex.com acreadited bussiness. 
Wet did not meet CalAtlantic representatives July 2015 and no one ever waived the warranty those are false statement. We met in November 6, 2015 and I personally told them during the meeting they have to responded to warranty as I amentioned covered by contract. This whole situation of making up makes me believe they are hiding something. No evidence has been submited by CalAtlantic of their allegation as they LIE. If you don't honor the contract and warranty we will end in court. You are breaching a contract as simple as that. Why would you want that?
I also want to document that our wood floors were damaged by CalAtlantic during construction and not me. In the months of May and June during conatruction CalAtlantic employees and Subcontractors damaged the floorsame and instead of replacing them they tried to hide it by finishing the floors and selling the house to me as if the floors were ok. I have a have written email from June 2015 from Construction ManagerJustin Motes admitting that this happened. Feel free to request it if need proof of it.
 
Also, during the last year'so CalAtlantic never made any type of test
to the floors to verify if they were installed correctly or in complieance with regulations.They should have to make someone accountable. Why do they lie and an say I agree to  waive the warranty? I am not to blame. I didn't build the house or spilled water and  paint onot the floors. I didn'the install the floors and omitted acclamation process. It was your construction Manager and subcontracted company who are ultimately made those decisions and is  making you go through this whole headache.
 
It is concerning that after all the proof I submitted they should have done an official inspection to be 100 percent sure the floors were in compliance and never did. CalAtlantic representatives only observed the floors superficially without submiting them to tests with inspectors etc. 
 
Based on their unresponsiveness I was forced last week to retain an independent National Wood Floor Association Inspector at a cost of $500 dollars. The inspector will verify that the floors were installed in compliance with code and regullations and will also verify with the pictures I already submited to CalAtlantic during the installation if the floor should have been replaced instead of superficially refinish it which never solved the problem.  If the inspector finds they incurred in negligence lack of materials utilized for installation or faliure to comply with codes. My floors alhtought might apear fine at have are suffering from major structural problems with movement sqeaking and cracks that they witnesses and ignored thoughout this year. If the floor were in good condition as they are alleging  why is that the sent personell to refinish and glue them in more than 7 occasions. As I told them you should have replaced the floor which is what was needed from the beginning. I  have in my possesion hundreds of corresponding  email communication in which I notified VP of Construction [redacted], Area Manager [redacted], flooring Services representative [redacted], Construction Manager [redacted], and since May with Sheri [redacted] that my floors were damaged during construction with water and paint, poor acclamation and other factors. If you need copies of the email I can supply them to you. Additionally I sent emails to Mrs [redacted] with videos showing the current status of the floors for which I submited a warranty request in May 2016 for repairs and now they are making false allegations to evade the company obligation by contract under warranty. I state again I have never waived my warranty and they know it. I ask again an to submit  proof of that false allegation.
 
I was informed by their prior Warranty
 
representative, known as [redacted], at one point that
 
Calatlantic they are trying to evade fixing my floors  
and complete my warranty requests so I get tired
 
and leave.
 
 
Either CalAtlantic  replace all the floors and complete the warranty ticket or pay for all costs associated with replacing them and completing all items on the list to include demolition cost, repainting, inspection fees, and attorney fees I may incur if they want this to go to court. Additionally you will leave me no option in addition to go to court  go to the local news and show everyone what they've done. I am not selling the house so I have a lot of time to get this resolved.
 
I am also including pictures for your review of the window in question  and how they left  it las week during rain. The job is unfinished as you can see is unfinished and now damaged the wall and possibly has  created mold. The pictures are of the room of an 8 year old in which water is penetrating through a window and the also are not repairing or responding to fix. As stated I have documentation of all my communications pictures videos etc with CalAtlantic representatives and if needed to prove the case and of knowledge of the floor conditions all items they are available for your review.
 
Regards,
[redacted]

Standard Pacific Homes:
I closed on my home in the summer of 2013. The delivery of the home was not near what I had been promised. After repeatedly taking time off work to stay home while repairs were completed, I am disappointed to say the least.
When I approached the sales office I was told "What do you expect when you pay someone $8.00 per hour?" The home was delivered unfinished in all areas, and I have photographs as substance. Some examples include the garage door being painted the wrong color, door frames off center and at the wrong angle, base boards cracked-split down the middle, and uneven, the crown molding around the single garage entrance intrusive so you cannot get in, gaping hole on the front entry door look, a front window not installed to speck and the wrong size, the AC unit in the garage was full of mold after 3 months. Stan Pacs construction managers told me this was normal. The video I have is shocking, and the air quality in the home is at dangerous levels, tested by a independent source. Now parts of my home are flooded due to the AC unit's improper installation. Stan Pac have abandoned the construction site, shame on them!!! It seems to me that everyone at Stan Pac signed off at every stage during the construction process, ticking boxes without inspections. This is not what homeowners want, especially when they are paying premiums. I have substance for my claim. Think twice before you buy a home from Standard Pacific.

With regard to complain ID #[redacted], [redacted] Pacific’s response is as follows.Ms. [redacted] contacted [redacted] Pacific directly via text message.  She did not submit through [redacted] Pacific’s website or [email protected] email.When asked about the Better Business...

Bureau claim, Ms. [redacted] said that she wanted to make sure that the outstanding issues were resolved because she hadn’t heard from [redacted] Electric.She had 3 items of concern:  1. A third party garage door installer had told her the sensor wire to the opener was damaged. The wire was deemed in good shape per [redacted] Electric who installed the wire originally for S[redacted].  2. She had cosmetic issues (paint and caulk)  3. Leaking p-trap under kitchen sink. This item was corrected in January. Currently, Ms. [redacted] has a Service Request submitted through [redacted] Pacific and all items are scheduled to be completed by April 24th.When asked about the Revdex.com complaint, Ms. [redacted] said that she is completely satisfied with how things ended up and the progress of her current service request (a 3rd party inspection report).

Ms. [redacted],
It appears the main focus of your concern is the location of the gutters in relation to your townhome. Your homes roof is designed to remove the water run off from the roof and the foundation system. The layout of the roof system allows certain locations for the gutters and downspouts. These locations for your home are in the prime location for the functionality.  The extensions that Standard Pacific Homes installed were to extend over your landscaping and "bulk heads" to help alleviate the washout of stone that you installed. We simply tried to assist you with this matter as a courtesy and not a warrantable issue. 
Standard Pacific Homes will continue to honor your Builders Limited Warranty as defined in the Performance Standards. However, we can not accept responsibility for alterations made to the exterior of the home after the closing. These "bulk heads" stopped the flow of water away from the home and caused adverse damming by definition.
We feel no future action is required and respectfully disagree to perform non-warrantable repairs.
If you require any warrantable service from Standard Pacific Homes please don’t hesitate to contact us.

We have contacted HMI our Contractor to schedule to make this repair with Mr. [redacted]. Our Customer Care Manager [redacted] has also contacted Mr. [redacted] to alert him of the scope of repair and the plan of action. We apologize for any miscommunication in resolving this matter.

font-family: arial, sans-serif; font-size: 12.8px;">[redacted] Homes has responded to all claims and warranty requests by Mr. and Mrs. [redacted].  All work has been completed and we have no outstanding warranty requests.  For outside work like the roof repairs, it is not necessary for the homeowner to be present for the work to be completed. 
 
 
As discussed, can you please post this to this complaint since I do not have access?
 
Please let me know if you have any questions and thank you for your help with this.
 
[redacted]Digital Marketing Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and found nothing in the response that would remotely resemble a resolution of my complaint.
In short, I am asking Revdex.com to help with facilitating this mediation process. Below please find more detailed explanation.
 
The response from CalAtlantics Homes consists of multiple claims designed to cloud the issue and to conceal the responsible parties. The response is not signed, which is suspicious. In my reply I will refer to the person who wrote the response as "the anonymous". First of all, the anonymous response tries to shift responsibility for the abuse from CalAtlantic Homes to the [redacted] HOA. Not going to happen, because the HOA board is staffed by CalAtlantic Homes employees: [redacted], [redacted] and [redacted]. Their actions as HOA Board members are governed by several well-known documents, like Declaration of Condominium Regime, Community Manual (incl. bylaws), to name a few. The Bylaws, for example, state (paragraph 1.6. General Powers and Duties), that "The Assotiation, acting through the Board ... may do any and all things that are lawful and which are necessary, proper, or desirable in operating for the best interests of its Members...". When talking about landscaping services at our community, [redacted] states that they (the Board members/CalAtlantic Homes employees, I assume) "receive positive feedback on the appearance of the community from our internal team, but from outside folks as well, to include some of our direct competitors" -- not a word about what homeowners think about the crappy services the business associates of the Board members provide to our community. He cares about what his competitors say more that he cares about what homeowners have to say! And also, how is abusing my newborn daughter is an act in the best interests of the Members -- I cannot understand. [redacted] says: "We disagree with your opinion that we have failed to act in the best interest of anyone" -- what are wonderful statement! It must be in the best interests of my family and my newborn daughter to be abused by lawn mowers every Monday morning at 7 a.m.   Next, the anonymous goes on by either falsifying the facts or showing me that he or she does not know what is he or she talking about. According to [redacted], CalAtlantic employee and member of the [redacted] HOA Board of Directors, "The HOA contracts directly with [redacted] and [redacted] Landscapes". The anonymous states that "the HOA property manager is responsible for selecting and managing the landscape vendors". So either [redacted] or the anonymous is lying, but either way, both of them are CalAtlantic Employees.   The claim that I agreed to have my daughter abused by signing some document is puny. The Declaration of Condominium Regime in paragraph 9.2.1 says "The Association will cause Landscape Services to be provided to each Yard Area. Accordingly, the Association is hereby granted an easement over and across each Unit to the extent reasonably necessary or convenient for the Association or its designated landscaping contractor to perform the Landscape Services. Access to each Yard Area is limited to Monday through Friday, between the hours of 7 a.m. and 6 p.m., and then only in conjunction with the actual performance of the Landscape Services". Where does it say that I agreed to allow the CalAtlantic Homes-staffed HOA Board and their business associate [redacted] to abuse my daughter every Monday morning at 7 a.m.? Where??   The note that the anonymous makes about my complaint being the only complaint ever received corresponds to the above quoted claim made by [redacted] (regarding who he receives feedback from). And I am willing to believe that this is true. [redacted], [redacted] and [redacted] are hiding from homeowners behind the CalAtlantic Homes sales team (the sales people conceal board members identities and contact information and even claim that the Board does not exists). They refuse to perform their duties as outlined in the HOA governing documents. They put all their efforts into protecting their business associates and ignore everything else.   Now, since CalAtlantic Homes employees are so good at referring documents I signed, I would like to point them to one document as well. It is attached to this message. Declaration of Condominium Regime, Article 20: DISPUTE RESOLUTION. This article clearly describes the dispute resolution process the Parties should follow "to encourage the amicable resolution of disputes involving the Property and to avoid the emotional and financial costs of litigation and arbitration if at all possible". I have been trying to follow that process, while CalAtlantic Employees and their business associates have been ignoring it completely. In my email from May 23rd, that was addressed to the three HOA Board members (Jay [redacted], [redacted] and [redacted], all three are CalAtlantic Homes employees), I asked them "to confirm that this is the Board's intention to ignore claim resolution process as it is described in the Article 20 and to proceed directly to arbitration and litigation steps". The answer I received from [redacted] was "the answer to your request to change the hours of common area and front yard maintenance is in fact no.  7:00 a.m. is widely recognized in our industry as the proper ‘starting hour’ of construction and maintenance activities". I take this as refusal to negotiate and resolve my claim in good faith (as per paragraph 20.4) and the Board's desire to proceed with Mediation (as per paragraph 20.5). I am asking the Revdex.com to help with facilitating this mediation process.
Regards,
[redacted]