Quality First Home Improvement, Inc.

Job was done well and quick… 5 star performance!

Review: I met with a salesman on 2/16/15 to discuss the construction of a concrete, covered patio. He brought a contract. The contract stated I would receive a roman slate lattice patio cover. I asked the salesman why that was in the contract when we had yet to discuss materials or color. He claimed someone who was coming in a few days to take measurements would help me select styles. The salesman seemed sincere, so I signed the contract. The next day, I requested another service. I spoke with him regarding opaque or stained glass windows for an upstairs bathroom. Once again, he claimed someone would help me select a style. I signed a contract for this service as well. I provided a down payment of $983 and $193 for both projects. The assistant project manager came to my house and took initial measurements for the project a week later. He seemed confused that I wanted the windows replaced in my new home. I told him that I wanted opaque or stained windows. He pointed out that the did not specify opaque windows and that the salesman should have assisted me in choosing a style before the contract was signed. He said that the salesman would have to come by again and help me pick out the style I wanted. This was the first indication that I had been misled. The salesman returned, but he did not have a list of colors or styles to choose from and left without assisting me. I did my own research and emailed him the style I wanted on 3/31. I did not receive a reply for over a week, so I emailed him again on 4/10. I never received a reply. By the end of April, I realized that I had been mislead and accepted the two down payments as a loss. Now, five months later, Quality First is threatening me with legal action. In the contract, it states that it is against the law for a contractor to collect payment for work not yet completed, or for materials not yet delivered.Desired Settlement: I want a full refund of my down payment and termination of these contracts I signed under false pretense. 200 days have passed since the specified construction date on the contract.

Business

Response:

Quality First has made repeated attempts since last April to contact this customer, both by phone and personal visits to his residence. Calls have been made by our project coordinator, the administrative department, the sales representative (including trips to the residence), the sales manager, the CEO and the President (myself). All calls go unanswered and our voice mails do not get return calls.The customer's window order has been in our warehouse since late last March and we have been trying ever since to set up the installation, to no avail. We cannot get the patio cover and patio schedule, due to lack of his contact.In that Quality First has kept up its end of the contract, it is the customer who is in breach of contract. We are willing to cancel to contract, but will keep the down payments, even though they do not cover what the customer committed to in the event he cancelled the contract after the recession had expired, and materials were ordered and paid for by Quality First.

Consumer

Response:

I am rejecting this response because: I did not receive an email nor did I receive a refund.

Business

Response:

The customer received our email on Oct. 1. His refund check has been processed and he should receive it by Oct. 26-27.

Review: this company installed a bathroom with bad tile, mismatched shower surrounds and leaking plumbing, which they will not properly repair.

I contracted them in November to renovate my bathroom. They didn't start until after the contract date in my contract had expired and I followed up with them at the end of January. They ripped out the bathroom and then left me without as much as a toilet for over a week because the technician assigned to my house was out sick. They wouldn't send someone else to complete his work. When I reached out to the company to request someone else come and hook up the toilet at the very least, the owner was demeaning and rude. He did eventually send someone to hook up the toilet. Several weeks later they finished the bathroom which included tile that wasn't fully adhered to the floor, cracking grout and crooked grout lines, a mismatched shower surround and shelf and a fully leaking pipe system. I found a lake under my house after my first shower. The person who did the plumbing work was not licensed to do so and didn't know what he was doing. I only found this out because I insisted that permits were pulled for the job (something they don't normally do) and when the city inspector came to inspect the bathroom and close the permits he failed the work and noted that they did not have a plumbing license. After a month having to vacuum up the water under my house every time I used the shower, they told me they were going to send back out the original worker to fix the plumbing (the same guy who didn't have a plumbing license). When I told them that I had reported them to the contractors board and that they required that a licensed plumber do the repair they promised to send a licensed plumber out. Instead they sent the original technician and a retired plumber who was no longer licensed or bonded. When I told them that per the contractors board the repairs needed to be done by a licensed contractor they told me "fine we are done with you" and left. I had already paid them for the bathroom because I thought it had been completed before the city inspector failed them. It is over 9k.Desired Settlement: I would like them to send a licensed plumber to fix all of the plumbing issues, and then to send someone to fix the floor, the mismatched shower surround and all of the other issues noted on the permit so my bathroom works and the permit can be properly closed.

Business

Response:

On Monday, Apr. 20th, we are meeting with the customer to make arrangements for correction and completion of the project. Completion will include the services of a licensed plumber. We anticipate the project to be completed within the next 10 days.

I am hiring them again for more work. I haven't had any troubles with company and products.

Review: ON 7-16-2015 I ENTERED A CONTRACT WITH QUALITY FIRST HOME IMPROVEMENT,INC. TO HAVE SOME CONCRETE

WORK DONE ON MY HOME. I PAID THE REQUIRED DEPOSIT OF $440.00, WITH THE BALANCE TO BE PAID UPON

COMPLETION OF THE WORK, AT THE COMPLETION OF THE WORK THE BALANCE OF $3960.00. AFTER THE WORKERS

LEFT MY HOME I NOTICE THE EDGES OF THE CONCRETE WAS VERY UNEVEN AND RAGGITY I WASNT PLEACED WITH

THE APPEARENCE OF THE FINISHED WORK. I CONTACTED QUALITY FIRST TO INFORM THEM THAT I WAS'T PLEASED

WITH THE FINISHED WORK. TO HIS DAY THEY HAVE NOT RESPONDED TO ANY OF MY CALLS. I HAVE LEFT SEVERAL

MESSAGES VIA VOICE MAIL, BUT NO RESPONDS AS OF YET. I'VE GROWN FRUSTRATED FROM BEING IGNORED!!!!

ALL I WANT IS TO HAVE THE QUALITY OF WORK THAT I PAID FOR AND WHAT THEY GUANENTEED ME.Desired Settlement: BRING THE WORK UP TO DESIRED STANDARDS

Business

Response:

This past week, our District Project Coordinator visited this customer. It was immediately determined that her complaint had nothing to do with the work done for her by Quality FIrst. Her problem was that her landscaper had disturbed bender board that the original builder had put in. Our DPC removed the offending material and disposed of it for her. She now is happy.

Review: On 9/12/12 I signed a contract to have Quality First pour stamped concrete at my home. The contract was for stained concrete "color pebble" that was identified as a darker brown that would blend, after drying and aging, to my existing concrete. When they arrived to do the work the supervisor was concerened that the concrete was the incorrect color. He made a phone call to an undisclosed person and made a decision to go ahead with the pour. He did not finish the job and never had me sign anything, as he described at initial contact, to confirm that the job was complete as per the contract. When the concrete dryed it was noticeably grey instead of brown. I called Quality First and they sent out a service person who reviewed the contract and confirmed it was the wrong color. He said they would probably redue the job, compinsate us for something else, or repour the correct color and that someone would contact us. Several months went by and someone contacted us just to tell us that they would have a supervisor call us which never happened. The main issue is that I was charged, without signing that the contracted items were recieved, for something that was not the agreed to product and have been paying on it since. I was also told that they would return when the concrete dried to seal it which never happened. I have allowed ample time for them to make it right without any resolution.Desired Settlement: There should be full rebate since the job was done incorrectly and never trully completed. I have been reasonable with them but have been blown off at every encounter. They have no verification that the job was completed, and several phone calls and face to face contacts, so I believe that they are not legally collecting the required monthly payments at 12.90% interest for the last several years.

Business

Response:

This customer never called the company after completion of the work. The customer paid for the installation. In order to ascertain what the problem(s) truly is, our District Project Coordinator, Mr. [redacted], will be meeting with the customer by Tuesday, Feb. 2. Upon determination of problem and cure, the appropriate action will be taken.

Consumer

Response:

I am rejecting this response because: 1. My boyfriend, and owner of the property, and myself both called the company several times. We called the number we were given at the time of contract. We were given a different number each time that supposedly could address our concerns. Every time we called and spoke to someone, or left a message, we never recieved a call back. Only once did we recieve a call back, in which they scheduled someone to come out. A representative came to our house and confirmed that indeed the wrong color was done and that they would most likely have to redo it or refund some of our money back. He said he would talk to his supervisor and someone would be in touch with us soon. No phone call or contact was ever made after that time, which was over 5 months ago.2. We used a credit program through Quality First. We were told at the time of contract that we would be required to confirm that the work was done to agreement, and before they left the site they would walk through the work and have us sign off. The day of the scheduled work the project supervisor said he would do the walk-through at the end of the job. At the end of the first day he said that they would be back the next day to clean up and finish the project, which consisted of cleaning the work site and installing the drain cover. He never came back, never finished the drain, and never had us sign off on the work. We recieved the credit program bill the following month and have been paing on a project that was never done to agreement since.3. We have scheduled a appointment with Quality First to view the site on Saturday, 31 January. We will allow this meeting but will not change our stance until the company can provide written proof that there was customer sign off on completion of the work. At this point, Qulaity First has been collecting illegally on a debt for a project that was not done in accordance with State Law.

Business

Response:

Our District Project Coordinator has met with the customer and we have come to an agreement. Quality First will pressure wash, stain and seal the concrete in question. We anticipate the project will be complete by the end of the month, weather permitting.

Very informative, the system that was previously installed is operative as designed.

Friendly, knowledgable, overall good experience. [redacted] was helpful, friendly, willing to go over all questions and demonstrate their products.

Review: I have lost count as to how many phone calls these people have given me! Before my wife died we both decided not to use their servicesie roof repair. They hounded us several times for over a year and a half! My wife died last September. They have called me no less than 6 times since! I've threatened them with law suits , Revdex.com. And even put two bad reports on their website and [redacted]! I don't know what to do next!please help me with any complaintsDesired Settlement: I don't want any more phone calls from them! I also want a written letter of apology from the CEO. NO PHONE CALLS! MY NEXT STEP WILL BE A LAWSUIT!

Business

Response:

Our (my) most sincere apologies go to this customer for the unwanted calls. The appropriate disciplinary steps have been taken with the offenders and this customer has been placed on the Do No Call list.

Consumer

Response:

I am rejecting this response because: I was already on the dnc list,twice,and they ignored it! I want a written letter of apology from the CEO!

Good person's excellent service! would contact when we need service would recommend Quality First to my family friends very happy with there work Quality.

Very good installers and on time. Roof was greatly installed would highly recommend.

Review: While shopping at the West 7th street Walmart I noticed a display booth of Quality First Home Improvement products. I was asked about what I might be interested in, I told them I needed a new entry door and storm door. They set up an appointment for 9/17/13 and gave me a coupon for $500.00 off.

Mr. [redacted] arrived at my residence, he looked at my existing doors, I pointed out I wanted a storm door like the one I had up (screen rolls up into the frame) He showed me doors, wrote up a contract and requested a down payment of $482.00.

[redacted] and [redacted] - Came by to take measurements which they would then send to Kentucky where the door would be made. I was told as soon as it arrived I would be contacted to have it installed.

Oct 24,2013 two young men, [redacted] and "**" arrived to install the 2 doors. The new entry door had 2 small dents and the storm door was not what I had showed Mr. [redacted] I wanted. They cut the molding wrong and could not find any to match what was already installed. The storm door was not only the wrong style it was poorly constructed and was not installed to fit the opening tight.

They told me they would return to finish the job as soon they could get the right molding but insisted they had to have a check from me for the balance of $4,414.00 before they left. I resisted due to the unfinished state of the job and I pointed out to them that Mr. [redacted] had failed to deduct the $500.00 coupon. They made a phone call to their office an told me it had been deducted form the cash price already. I wrote a check for $3914.00 the amount I felt was owed. They left promising to return to finish the job.

Mr. [redacted] contacted me to set up an appointment to return to the house to discuss the contract and the doors. I asked Mr. [redacted] what the cost of the doors added up to. He told me the entry door was $4366. and the storm door was $1638.00. He looked over the job as I pointed out the poorly constructed storm door. I pointed out the 3rd dent on the inside of the entry door where it had been pushed into an old marble table, chipping it. His comment was "It's a dumb place to put a table" "**" returned to finish the molding, but the piece he had was broken. I told him to leave and that we would just wait to finish when they figured out what would be done regarding the doors.

I went to Home Depot to see their storm Doors and found the one that was like what I had It was $297.00, made by Anderson doors and better constructed.

I continued to make phone calls and eventually Mr. [redacted] returned my call, He made an offer to forgive the $500.00 He claimed I still owed, to pay me $400.00 for the dents, or reorder the entry door and to get the storm door $297.00 from Home Depot to replace their Paragon Storm door.

I call him back and told him to reorder the entry door.

This dragged on from Sept. 2013 to Jan 2014 the job unfinished, a dented entry door and the wrong storm door, poorly installed. Each time someone came by to see the job they would photograph the doors and promise to get back to me.

[redacted] left his card on my door to give me an update, and [redacted] did arrive to take off their storm door and replace it with the Home Depot door (which he drilled in the wrong spots) He also reset the entry door and fixed the molding. He told me as soon as the New entry door arrived he'd be back. He left taking the $1638.00 door with him saying he'd sell it at the flea market. I said you should send it back to the company that built it. [redacted] contacted me saying the new door had arrived but was worse than mine.

I continued making phone calls to Scot [redacted] leaving messages when he did not answer. I would then call [redacted] Bonincontri's cell phone that he always answered until recently and tell him of my complaints re:the door not arriving not to mention the difference in price of the two storm doors ($1638.00 V $297.00)

Mr. Scot [redacted] finally returned my calls on 2/27/14 He said he'd like to come by my house to observe the job/doors himself and took more pictures. He canceled the 3-4-14 visit but did arrive on 3-7-14.

(2nd) He offered to settle the problem paying me $1000.00 I came back with throw in a new deadbolt an you have a deal, the stress tears me up. I also said to cancel the entry door order. He said absolutely the deal was with the dented door. He promised the check would be in the mail by the next Friday 3/7/14 - 3/14/14 - 3/21/14 - 3/28-14

I waited the week and no check, no deadbolt, [redacted] did come by Re: the deadbolt saying he'd be back in a few days. I called him and he laughed saying he'd gotten busy and forgot me. I told him Mr. [redacted] had not kept his promise either. He said he'd contact Scot and get back to me. Neither have returned my callsDesired Settlement: I would like Mr. [redacted] to stand by his settlement offer of $1000.00 and to replace the deadbolt made on March 7, 2014 that we shook hands on.

Business

Response:

The refund was made on April 3, 2014, and confirmed with the customer. The lockset is scheduled, with the customer, to be replaced 9-10 am on Wed., April 16, 2014.

Consumer

Response:

RE: Quality First Home Improvement Lic #74998, File #30034435 W [redacted]/Investigator-[redacted]/Investigations Supervisor

On April 8, 2014 Mr. [redacted] returned my call regarding my compliant and this check. Due to health issues (High BP) I am going to accept the check and drop my part of the complaint.

Thank you for your prompt response to y complaint and phone calls, it was appreciated.

Review: I got some new windows installed in my home. Was not happy with the poor work that was done. Calking coming off windows, getting mold. There's a hollow inch from the window to the frame, when pressed on edge of window it sinks in and calking comes apart. I've called numerous times. They came over once, took the window apart, left it like that and never came back to fix it. I've still been calling and only once spoke to me. Never have come then to fix the problem.Desired Settlement: I would like my windows to be done the right way and get some kind of reimbursement and also fix any harm done to my home due to their poor workmanship.

Business

Response:

Initial Business Response

Mr. [redacted] has had three service calls, with all problems being addressed. He continues to come up with new. We have an appointment to do another service call to address his trim on Wed. Nov. 13. We are also pulling a permit and will have an inspection.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Quality first did come to my house they took off the old sloopy trim and put a little more foam in the gal from the window to the frame. I asked if it was enough foam. They said it was I still felt like there should of been more foam but they said that was enough. The new trim looked way better, the kitchen window was not fully stripped from the old trim I was told it would be but it wasnt.

The bathroom in my bedroom , after taking a better look I noticed that the top trip is not sticking all the way it looks loose but it took me two years to get them out here to fix the old problem so im guessing another two years to fix that one. Also in the kitchen window they riped off the silicone from the counter that was in between the window and the counter trim and didnt replace it even after asking them to do so. At this point im just tired of quality first, I signed the work order paper because some work was done not because I was satisfied.

Final Business Response

All work has been done for Mr. [redacted] and he has signed off on the service invoice as being satisfied with the work. The permit for the window installation has been pulled, but cannot be finaled until Mr. [redacted] completes the installation of his smoke dectectors and carbon monoxide alarm. As soon as he informs us that he has completed his installation, we will call for the final.

Good "the window guys" were polite and worked very hard!

Happy with Quality of company and service provided. They didn't cut any corners... very detailed paint job. Things were clean, no painted/broken bushes. As it should be.

Review: Quality First installed our Solar panels in December 2014/January 2015. We were told that the solar would be fully functional by late January early February at the latest. The proper paperwork was not submitted to PG&E on time so the solar was not turned on until late March. We had to start paying the monthly solar bill AND we had to pay the FULL PG&E bill. Feb/Mar the electric portion was $218.60 and Mar/Apr it was $312.10. Since May we have emailed and called the customer service representative that we dealt over and over regarding a reimbursement. We have only heard back from her ONCE saying that she hasn't been able to sit down with the operations manager to discuss it. We have repeatedly told her that we are going to file a complaint with the Revdex.com and get our lawyer involved. We believe that this is terrible customer service! Along with this issue, when they came out after the panels were installed they put a ladder against our gutter and dented it. They did send someone to fix it. Also, our roof is a 30yr roof and is only 15yrs old. After the panels were installed we had one more rainfall and our roof leaked by one of the panels and affected our family room ceiling.Desired Settlement: I believe that they owe us at least a $500.00 reimbursement.

Business

Response:

There wer problems as were outlined. Quality First is refunding the customer in the amount of $530.70.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Super high-pressure selling. No quote with work detail. Sign contract now to check financing. Bait and switch pricing. Unethical in all.

Quality First replaced two windows for me two years ago. They were prompt and did a good job. They returned two months later to quote some additional work. I submitted a deposit, but when the contractor arrived, he said the scope of work quoted could not be done. It took two weeks of me calling Quality First to get my deposit back. They have since continued to call and knock on my door at least every two months since that time asking if I need additional work done. I have asked that I be taken off their calling list and yet today I again got someone at me door during dinner.
I will never recommend this company because the one positive experience has been overshadowed by the constant onslaught of sales people offering to do what I have already been told they cannot.

Fabulous - great guy! Overall Great! Would recommend Quality First - right on - thank you!

Jr. did a really good job on the roof. Nice job, excellent clean up.. the roof looks great!