Quality Inn

Regarding this complain I had refunded $back into her credit card at same time when she checked out and came to front desk to complain about the roomAs she mentioned that she had complained about the room during her stay , and ask for air spray or something nothing was happened like that.Out of three Rooms one room was completely refunded and we think that was sufficient amount for guest satisfactionUsually when ever somebody complain about the room we happy to change their room or they can check out early without any penaltyIn this case we did not hear anything from guest during their two days stayTo ask complete refund for all rooms for all night ! this is kind of unbelievable and unacceptable ..If you have any further questions please don't hesitate to call at ###-###-####.Thank youRick ( general manager )

Room was infested with bed bugs, we checked out, my mother had an allergic reaction to the bites had to go to doctorMgmt won't refund My sister, mother, and I booked a room at the Quality Inn in North Charleston for two nights, Fri-Sat March 11-The room was disgusting and the beds were infested with bed bugsWe didn't even stay the full first night and [redacted] the Assistant General Manager refused to refund us for the two nights bookedMy mother had an allergic reaction to the bed bug bites and went to the doctor, who confirmed they were bed bug bitesWe have multiple pictures of the bed bugs found in our beds and pictures of my mother's bitesFinally, Mr [redacted] acknowledged there were bed bugs but only refunded payment for night ($67)I believe the cost of my mother's medical expenses ($Co-pay) should also be covered as a courtesy due to the run-around we've been given by the Quality Inn's management staff and Choice HotelsI sent Choice Hotels an email through

The Quality Inn reversed the transaction and returned money to my credit card account Thanks so much for all of your help You map close the case now

(The following is an e-mail response to Revdex.com staff - [redacted] I am responding you in regards to the attached complaint on Revdex.comI would like to take this opportunity to clarify the situationUpon initial complain of the guest, Manager, Abbas [redacted] personally went and checked the roomThere are absolutely no bed bugs in the room, that room is a Jacuzzi room and is our most rented roomSince this guest have stayed, we have rented that room several timeGuest was making excused for refund and when the refund was denied, the guest purposely broke the TV in the room (which has not been charged to his account as the card on file was declined)As guest claims "he was chased out", this is not trueHousekeeping supervisor noticed the broken TV and went after guest to pay for the charges as guest is responsible for the damage done to the roomThis is when the guest placed snow on his car's number plate and sped off the parking lotWe also have video and pictures of this, if you like I can also send those in the emailFront desk apologized to guest and tried to fix the issue he may had but guest insisted on refund after the room occupied for several hoursAs per hotel policy, refunds are not issued for issues that don't existWe have apologized to guest and have balance of damages on his account which has not been paid for the damaged TV

Greetings, I hope this letter finds you wellI am writing you today regarding the case ID # At the Quality Inn, we are committed to provide the very best of guest Service and gladly resolve any issues that might beThe case ID # was resolved with our guest and had been issued a full refund as of February 24" If you should have any question and/or concern, please do not hesitate to email or give us a callThank you for your assistance.Respectfully,D [redacted] General Manager

After receiving the letter your complaints during your stay we have reviewed the issues that were mentionedWe have determined that there were a few legitimate claims which we have repaired or in process of being repairedFor instance, the side glass entrance door not working properlyAlso the park bench outside was leaning slightly and this has been fixedWe are willing to provide the customer with a refund for her room as a courtesyHowever, our records do not indicate any specific claims to issues from her friend’s about their rooms during their stay Thank you Hotel Manager [redacted] ***

Mr***,It was a? duplicated charge made? back on July This transactions was done through Credit Card Terminal and we did processed the refund through Choice Advantage SystemI spoke to [redacted] before the refund process.I know for sure this guest got the Credit refund of $back in? September 24th, 2015.Please see the Guest folio and the Credit card transactions shiftstatement.Thank You

Please be aware the motel in question is the Quality Inn; it was previously a [redacted] ***Also, the money has been refunded in the form of a check for $and deposited in the account from which was takenHowever, the comment on my receipt plainly stated "smoking pot in the room"I consider this defamationI have a student at Liberty University and I'm a bi-vocational pastor of a Baptist churchI and my wife would enjoy a letter of apology from the manager at the Quality Inn

I must first apologize for what you had experiencedOur hotel is a pet friendly hotel and while we do accept pets and are a favored hotel of hunters, your experience of finding a large tick is a first for usI under st and we refunded your daughters room right away and are researching what kind ofcompensation we can offer you as you are not asking for anyPerhaps this resolution will sufficeWe have slnce treated your room as a prec aution and we are grateful for you bringing this to our attentionAdditionally we have put into place a procedure that treats all pet occupied rooms as soon as they check out and an inspection process by the GM and Head Housekeeper that verifies the treatment took placeWe believe these steps should be helpful in making sure that no other guest, experience such an uncomfortable event Should your travels ever return you to Lawton I would like to offer you a night on us in a new ly renovated room as a gesture of good will and a heartfelt a po log y

Dont stay here.The room service is terrible the sheets had stains on them they give u enough towels wash cloth or toliet tissue never refilled it.air conidtioner leaked onto the carpet refrigator shelfs were broken and the elevator was broken.had to walk up flights each I left my room and im Never will stay here again

It is standard hotel policy to collect a credit card or cash deposit for incidentals to cover any damages to the room or extra charges (long distance phone calls, for example)This is explained at check-inAll incidental charges we process to checked out guests are carefully considered and evaluated.We are unable to provide a refund due to the fact that the damages to the linens and room have been confirmed by the guest and are evident in pictures taken from the room

Greetings, I hope this letter finds you wellI am writing you today regarding the case ID # At the Quality Inn, we are committed to provide the very best of guest Service and gladly resolve any issues that might beThe case ID # was resolved with our guest and had been issued a full refund as of February 24" If you should have any question and/or concern, please do not hesitate to email or give us a callThank you for your assistanceRespectfully, D [redacted] General Manager

Initial Business Response / [redacted] (1000, 5, 2016/06/13) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @choicehotels.com I want to apologize to you and your wife for my desk clerks behavior, by not following the proper procedures when entering a guest roomEvery employee is supposed to knock three times and announce themselvesWhen I first heard of this incident, I did tell you that I didn't know what happened that day as to why someone (one of my employees) would walk into your room with out announcing themselvesI am not going to make any assumption, my desk clerk was wrong, and I am sorryOur hotel takes our guests safety and security very seriouslyI did originally discount your room, however I just refunded your full stay that you paidAgain, we (I) are truly sorry, it should NOT have happened, and I hope that you will continue to use Choice hotels as your main lodging choice

the quality inn in Easton Pennsylvania is great except for the mananger Araceli Diaz

After purchasing the to thousand dollar water softener system they neglect to mention the annual upkeep and service that has ranged from $to $dollars for the last yearsThere is always Carbon something that needs replacement or I need new filters even though I don't use my filtration system cause I have a water coolerThis service is over priced

Initial Business Response /* (1000, 5, 2015/08/17) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
Dear ***,
Our standard procedures was enforced hereOur housekeeping department reported missing or damaged items which results in us
charging the guest for those itemsIn this case it was reported to housekeeping management and then reported to the general manager whom took the action to charge guestThis is not a scamThese are our company procedures

This guest did dispute the issue with myself and I was following up with the issue with all sources before
I was able to give the guest her refund
I actually refunded this guest on March 26, after reviewing all possible camera views and speaking with all of the staff that had previously dealt with Ms ***
On the 26th before she sent this complaint in I had told her that I was just waiting for confirmation from the hotel owners and then I would be making the refund back to her card for the total of $for the cost of replacing the three missing blankets.The remaining $should not have been disputed that total was for her stays for both rooms and would not be refunded
After calling the guest back on March 26th 2014, to let her know of the credit she did not inform me of her complaint to the Revdex.com, she actually thanked me for getting the issue resolved and let me know that she had a great stay and wanted to return on her next trip to the area.
I had a lot of information and footage to sort through dealing with this issueWe keep a very strict inventory of our items on this property and in each guest room that this issue does not happen often and when it does there is typically no disputes.
I did handle this issue as fast as I could to get all of the information needed to resolve this with this guestI stayed in contact with Ms *** letting her know the status as well
If you should need any further information please feel free to contact me at the hotel or through email for prompt response
*** ***
General Manager
Quality Inn Elkton, FL
State Road

BEWARE! These people are all a bunch of scammers and fraud
We worked our butts off for three days doing the move out cleaning that was asked of usWe moved out June 25th and didnt get our security deposit back until August 15th (which was a hassel within itself)In the packet that contained our deposit was a letter stating that they charged us for a "whole house cleaning." $dollars to clean a 1,square foot houseThe first issue with this is that we were there when the inspector went through our homeWe spoke with him afterwards and he told us everything looked good other then a few marks on some of the walls that he would need to check our move in sheet for, and we had a few light bulbs out that would need replacedI asked *** *** (whome works for ***) what needed cleaned since the inspector personally told us everything looked fineShe named off a handful of simple things such as the counter tops and light fixturesAfter arguing about the house bein

In the matter of ID ***, the guest stayed with us at the Quality Inn on September 29, 2017-October 1, 2017.When the guest came to check out of their room on October 1, 2017, they disclosed issues of unsatisfactory conditions. The first thing we did when the problems were presented was to
try and address them. The guest had a Do Not Disturb sign hanging from the door so the General Manager was notified. The GM asked us not to disturb the guest until the sign was removed or they returned to the desk. When asked the guest if they would like to switch rooms they declined stating it would be an inconvenience. As instructed by management the guest were comp of the nights for free. The guest then began to discuss issues concerning a bug found in a separate room. Unfortunately, by the time the problem was presented they were checking out. Again, the management gave them an additional $discount for the night. This did not satisfy the guest, so they called on Monday to discuss with management of which several vulgar words were used adn followed with threats. In the meantime, the Manager did speak with the franchise to verify that the usage of Social Media as well as the Health Dept and Fire Marshall. All of which came to the property to discuss claims and found no problems!We did what we could to accommodate the guest being the fact most of the complaints occurred during check out and after their 2-night stay.If in need of any other information please call *** ***

***, I have personally made sure that *** ***'s card was credited back. It was processed on 2/9/17. It may take 3-business days for him to see the credit on his card. I do apologize for the situation with Mr*** and for taking so long to respond to your
letter. I have recently become the general manager and was not completely aware of what was going on or how to fix it. Thank you for your patience, Tracy *** General Manager ###-###-#### Quality Inn *** * *** *** Luverne, MN