Vanguard Group Of Investment Companies

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
No one has contact me regarding.
Regards,
[redacted]

I have received no further communication on my first complaint. It was relayed to me that vanguard went against my wishes and disbursed money that was already held in my IRA account. This will of course have tax implications against me, and I stated specifically on the call that I did not want that...

to happen. I questioned why the first person did not review the call logs before calling me, but she seemed to just want to lecture me on how she thought I was wrong, when in fact vanguard had made the mistake.

My wife opened an account and put a substantial amount of funds into Vanguard. While trying to unlock her web access, she got on the phone and was asked if she gave permission for her husband to help her. My wife said yes and I worked with her to get her website access restored. The Vanguard rep then said we violated their rule of sharing any login information and blocked our account. Despite calling several times, my wife was told she could not access any of her funds without a notarized set of forms she had to mail in. This prevented any access to her funds during this time. They said there was no physical location in the country that existed where she could go to resolve this and it could only be done via the notarized forms by mail. One of the key improvements Vanguard could make is to clearly explain this policy in advance on their website login page. When this was suggested the Vanguard response was it is detailed in the link under terms of agreement when creating a website. They agreed though that hardly anyone ever reads that. I hope 1) this will alert others to the real potential to lose access to their funds for weeks or months and 2) that Vanguard will change how they clearly communicate this policy to clients.

January 15, 2016Dear [redacted]:I am writing on behalf of The Vanguard Group, Inc. (“Vanguard') in response to your email received on January 4, 2016, regarding a complaint from [redacted]. Her complaint concerns a request to rollover her 403(b)(7) to another financial institution. For your...

reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] and considers the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne M.Manager Vanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I still have not received a check for my [redacted] hourly employee 401K plan#[redacted].  I received a phone call from a Manager named Matthew stating the check was sent to [redacted].  I had to remind Matthew that Vanguard sent me a letter stating that [redacted] returned that check to Vanguard.  I never gave Vanguard permission to attempt to resend the check. I made Vanguard aware via a letter to cancel the check that was returned to Vanguard from [redacted] & change it to a withdrawal made out to me [redacted].  I still have not received my money and this has been going on for over three months.  Vanguard needs to send my withdrawal check made out to me in order for this situation to be resolved.  
Regards,
[redacted]

August 6, 2015Dear [redacted]:I am writing on Vanguard’s behalf in response to your request for information concerning complaint #[redacted].The complaint concerns a distribution request from a retirement plan account. For your reference, I have enclosed a copy of the complaint as Exhibit A.Please...

note, Vanguard has responded directly to the complainant regarding this issue and the matter is now resolved. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H. ManagerCompliance Department

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 22, 2015Dear [redacted]:I am writing on behalf of The Vanguard Group Inc., (“Vanguard') in response a complaint received from [redacted]. Her complaint concerns a transaction in her Vanguard Rollover IRA in April 2014. For your reference, I have enclosed a copy of your letter...

as Exhibit A.Vanguard is researching the matter and will respond directly to [redacted] regarding this matter. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne M.ManagerVanguard Compliance Department

December 9, 2014
Dear [redacted]:I am writing on Vanguard’s behalf in response to your correspondence dated November 25, 2014 regarding complaint ID #[redacted]. For your reference, I have provided a copy of your correspondence as Exhibit A.
[redacted]'s follow up to our response to his original complaint concerns an incorrect birth date on his recently opened Vanguard Rollover IRA and his desire to now move this account to another financial institution.
A Vanguard representative has spoken directly to [redacted], and we consider the matter closed. A copy of our response to [redacted] is attached as Exhibit B.
If you have additional questions, or if I can be of any further assistance, please contact me at ([redacted].
Sincerely,Marianne M.
Manager Vanguard Compliance Department

November 4, 2016Dear [redacted]:I am writing on behalf of The Vanguard Group, Inc. (“Vanguard') in response to your email received on October 26, 2016, regarding a complaint from [redacted]. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has been in...

contact with [redacted], and will be mailing a response directly to her. If you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Stacey M.Compliance Analyst Vanguard Compliance Department

Attached is Vanguard Marketing Corporation’s response to Revdex.com Complaint ID [redacted] ([redacted]). Please let me know if you have additional questions. Sincerely,Ellen *. R[redacted]Vanguard Compliance###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I still have recurved no communication from this company in any form. I will try calling them  again today. This will be more than two weeks that the issue has remained unresolved. 
Regards,  
[redacted]

June 20, 2016 Dear [redacted]:I am writing on behalf of The Vanguard Group, Inc. and Vanguard Marketing Corporation (collectively referred to as “Vanguard') in response to your follow up letter dated June 13, 2016, regarding a complaint from [redacted]. For your reference, I have enclosed a...

copy of your letter as Exhibit A.Vanguard has communicated directly to [redacted] and considers the matter resolved. If you have additional questions, or if I can be of any further assistance, feel free to contact me directly.Sincerely,Marianne M[redacted]ManagerVanguard Compliance Department

August 26, 2015
Dear [redacted]:
I am writing on behalf of The Vanguard Group Inc., (“Vanguard”) in response a complaint received from [redacted]. Her complaint concerns her request to change the address on her account and to receive a duplicate copy of the 2014 tax form for...

her Vanguard SIMPLE IRA. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] regarding this matter and the matter has been resolved. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.
Sincerely,
Marianne M. 
Manager

July 31, 2014Dear [redacted]:I am writing on Vanguard’s behalf in response to your request for information concerning complaint # [redacted].The client rejected Vanguard’s initial response to his complaint concerning the cost associated with trading cquity brokerage products through Vanguard Brokerage Services.Please note, Vanguard has responded directly to the complainant regarding this issue and Vanguard considers this matter closed. If you havc additional questions, or if I can be of any further assistance, please contact me at [redacted]Sincerely,
Kevin W Manager Compliance Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

---------- Forwarded message ----------
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Wed, Mar 12, 2014 at 3:29 PM
Subject: Fwd: COMPLAINT ID: [redacted]
To: [redacted]...

<[redacted]>
---------- Forwarded message ----------
From: [redacted] [redacted] <[redacted]>
Date: Wed, Mar 12, 2014 at 1:57 PM
Subject: COMPLAINT ID: [redacted]
To: "[email protected]" <[email protected]>
This is [redacted] I don't see where they Vanguard even gave a response to this complaint and I did do a feedback and a [redacted] said someone would get back too me on this matter and so far no one has there not getting away with this I will tell you that much and today I have emailed to get an attorney this has went on for 5 years so far this matter obviously isn't getting handled I can't accept there offer if I don't see a response too the complaint. I thought I would let you know this thank you [redacted]

I am Writing on Vanguard's behalf in response to your request for information concerning complaint # [redacted].The complaint concerns a request to resume payroll deferrals into a retirement plan account. For your reference, I have enclosed a copy of the complaint as Exhibit A.Please note,...

Vanguard will be responding directly to the complainant regarding this issue and weconsider the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H[redacted] Manager Compliance DepartmentEnclosure

January 26, 2017Dear [redacted]:I am writing on Vanguard’s behalf in response to your request for information concerning complaint ID [redacted]. The complaint concerns an employer-sponsored retirement plan account. For your reference, I have enclosed a copy of the complaint as Exhibit...

A. Vanguard will be responding directly to the complainant regarding this issue, and We consider the matter closed. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####. Sincerely,Thank you, Jason M[redacted]

August 26, 2015Dear [redacted]:I am writing on behalf of The Vanguard Group Inc., (“Vanguard”) in response a complaint received from [redacted]. Her complaint concerns her request to change the address on her account and to receive a duplicate copy of the 2014 tax form for her Vanguard...

SIMPLE IRA. For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to [redacted] regarding this matter and the matter has been resolved. If you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Marianne M. Manager