Vanguard Group Of Investment Companies

November 22, 2017Dear *** ***:I am writing on behalf of The Vanguard Group, Inc(“Vanguard”) in response to your letterdated November 13, 2017, regarding a complaint from *** *** ***For your reference,I have enclosed a copy of your letter as ExhibitA.Vanguard has responded directly to
*** *** and considers this matter closedIf you haveadditional questions, or if I can be of any further assistance, feel free to contact me directly.Sincerely, Stacey M***Compliance AnalystVanguard Compliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: MrsMarine ** M*** Manager of the Vanguard Compliance Department does not have all the fact and I will take this matter to the Connecticut Consumer Rights Protection Program and then to LITIGATIONI have not respond to this Person and I will I will get my money one way or the otherI am not pleased
Regards,
*** ***

July 30, 2015Dear *** ***:I am writing on Vanguard’s behalf in response to your request for information concerning complaint #***.The complaint concerns a distribution request from a retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A,Please
note, Vanguard has responded directly to the complainant regarding this issuc and the matter is now resolvedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H.Manager Compliance Department

March 21, 2016Dear *** ***:I am writing on Vanguard's behalf in response to your request for information concerning complaint # ** ***,The complaint concerns a distribution request from an employer-sponsored retirement plan accountFor your reference, I have enclosed a copy of the complaint
as Exhibit A.Please note, Vanguard will be responding directly to the complainant regarding this issue in order to resolve the matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H.Manager Compliance Department

February 24, 2017Dear *** *** I am writing on Vanguard's behalf in response to your request for additional information concerning complaint ID * ***The complaint concerns an employer-sponsored retirement plan accountFor your reference, I have enclosed a copy of the complaint as Exhibit A. Vanguard will be again be responding directly to the complainant regarding this issue, and We consider the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####. Sincerely,Thanks, Jason M***

** ***
9:AM (minutes ago)
to me, emmireed
Good morning,
I have never heard any response from this business at all The matter was never resolved All that was ever received was a letter you sent me was a brief letter from the company stating that someone would look into the matter over a month ago
emi reed
9:AM (minutes ago)
to me, emmireed
Good morning,
I have never heard any response from this business at all The matter was never resolved All that was ever received was a letter you sent me was a brief letter from the company stating that someone would look into the matter over a month ago

August 20, I am writing on behalf of Vanguard Marketing Corporation (“Vanguard”) in response to your request for information regarding a complaint from Ms*** W***Her complaint concerns the delay in receiving proceeds in her bank account following sales of certain securities from her Vanguard brokerage accountFor your reference, I have enclosed a copy of your letter as Exhibit AVanguard has responded directly to Ms*** regarding this matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####Sincerely,
Marianne CM***
Manager
Vanguard Compliance Department

January 5, Dear *** ***:I am writing on Vanguard’s behalf in response to your correspondence dated December 18, regarding complaint ID #***For your reference, I have provided a copy of your correspondence as Exhibit A*** ***'s complaint concerns a
delay in processing documents that she had mailed to Vanguard in order to facilitate an asset transfer from her employer retirement plan to Vanguard.The completed document was returned to *** *** on December 22, Therefore, we consider the matter closedA copy of our response to *** *** is attached as Exhibit BIf you have additional questions, or if I can be of any further assistance, please contact me at ***.Sincerely,
Marianne M
Manager Vanguard Compliance Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I do not see where they resolved the issueI have askedfor all charges to my accounts brokerage and ira?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I didn't receive a compromise from the business to satisfyThe answer from the busIness is talking out of itThe business's answer is unhelpful and told me not more than I know previously,I feel the business has so many complaints , it is skilled at talking out of it by answering back, however no solution is reached by the contents in the business"s answerThe case is open
Regards,
*** ***

***Mar (days ago)to me Good morning I received your letter regarding Ms***'s complaint Locating accounts and paperwork is system drivenUnfortunately, we are unable to locate an account by beneficiary name Therefore, we are unable to locate her ex husbands account without at least his first and last name and an address, as there may be multiple accounts with the same registration nameThe Compliance Depttakes every complaint seriously, and we aren't looking to give her a hard time We just need the proper information to locate the correct account and to look into the matterI hope you understandThank you

April 5, 2016Dear *** ***:I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email received on March 28, 2016, regarding a complaint from *** *** ***For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has mailed a response
directly to *** *** and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne M***ManagerVanguard Compliance Department

April 1, 2016Dear *** ***:I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email received on March 23, 2016, regarding a complaint from *** *** ***For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to *** *** and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne M.Manager Vanguard Compliance Department

June 26, 2015Dear *** ***:I am writing on Vanguard’s behalf in response to your request for information concerning complaint #***,The complaint concerns distribution requests from multiple retirement plan accountsFor your reference, I have enclosed a copy of the complaint as Exhibit
A.Please be aware that a representative from Vanguard is actively working with the complainant in order to resolve the matterIf you have additional questions, or if I can be of any further assistance, please contact me at ###-###-####.Sincerely,Alexa H.ManagerCompliance Department

October 20, 2017Dear *** ***:I am writing on behalf of Vanguard Marketing Corporation
(“Vanguard”) in response to your letter dated October 10, 2017, regarding a complaint from *** *** *** on behalf of her mother and our client, *** *** ***For your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard is still working with *** *** with regard to this matterOnce we reach a resolution, we will provide *** *** a written response to her complaintIf you have additional questions, or if I can be of any further assistance, feel free to contact me directly.Sincerely,Ellen *R***Vanguard Compliance

Customer called by service writer and Larry S*** who advised him that we viewed cameras and all work was done to the vehicle Service manager advised him that dealer would absorb rotate and just pay for oil changeCustomer agreed to this decisionAfter weeks of calling customer to let him know
that we have not received payment for the oil change there was a letter sent out that this matter would be turned over to collectionsSeems like that there is always a problem with this customer every time he comes here for serviceShore Toyota will absorb all charges and will call will not turn payment over to collections

September 3, 2015Dear *** ***:
I am writing on behalf of The Vanguard Group, Inc(“Vanguard”) in response to your request for information concerning a complaint from *** *** ***The complaint concerns *** ***s inability to transact on Vanguard’s website and the
longer than wait times he experienced to reach a Vanguard representativeFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard will respond directly to *** *** regarding this issueIf you have additionalquestions, or if I can be of any further assistance, please contact me at ###-###-####,
Sincerely,Marianne MManager Vanguard

July 6, 2016Dear *** ***:I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email received on June 30, 2016, regarding a complaint from *** *** ***Her complaint concerns a claim that Vanguard will not return funds taken from her accountFor your
reference, I have enclosed a copy of your letter as Exhibit A.Vanguard Sent a response directly to *** *** and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me directly.Sincerely,Marianne *M***ManagerVanguard Compliance Department

September 16, 2016Dear *** ***:I am writing on behalf of Vanguard Marketing Corporation (“Vanguard”) in response to your letter dated September 7, 2016, regarding a complaint from *** *** ***For your reference, I have enclosed a copy of your letter as Exhibit A. Vanguard will
continue to work directly with *** *** to resolve this matterIf you have additional questions, or if I can be of any further assistance, feel free to contact me directly.Sincerely,Marianne M.Vanguard Compliance Department

February 19, Dear *** ***:
I am writing on behalf of The Vanguard Group, Inc(“Vanguard') in response to your email received on February 11, 2016,
regarding a complaint from *** *** ***His complaintconcerns a issues accessing his Vanguard accounts onlineFor your reference, I have enclosed a copy of your letter as Exhibit A.Vanguard has responded directly to *** *** and considers the matter closedIf you have additional questions, or if I can be of any further assistance, please contact me directlySincerely,Marianne M
Manager