Verizon Wireless

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut a amendment to this noteMy bill must be corrected as stated by the Verizon Wireless Repby 4-24-
Regards,
*** ***

To whom it may concern:
We have attached the string of emails with this customer, explaining our positionShe apparently has since disconnected her phoneCustomer only came in oncedid not buy car with us (not a problem at all, we service customers that have bought cars
elsewhere all the time)
As you can see with the email on February 4th, we have extended every consideration and have fullfilled our obligation
We do not feel that we owe her $
Sincerely
*** ***

I am writing in response to the complaint forwarded on behalf of Ms*** ***In thecomplaint, Ms*** explains she is disputing a balance owed to Verizon WirelessShe wouldlike Verizon Wireless to settle the accountVerizon Wireless appreciates the opportunity toaddress Mr
***’s concern.Our records indicate Ms*** returned a device to Verizon Wireless as part of an EdgeagreementThe device returned to Verizon Wireless is not the device requested as part of herEdge Agreement.I spoke with Ms*** to address her concern and the above findingsIn an effort to provide asatisfactory resolution, I offered to send her a return label to recover the deviceUpon receipt ofthe device, I will place an adjustment for the remaining balance of her Edge agreementMs.*** expressed satisfaction in the resolution provided, and had no further concerns.Should the Revdex.com or Ms*** have any questions regarding this response,please contact me at ###-###-#### between the hours of 7:a.mand3:p.m(MST), Monday through FridayFor other account related issues, please contactCustomer Service at ###-###-####.Sincerely,*** **Executive Relations

This company is the worst of the worst,the Devil is definitely in their details.I have been a grandfathered unlimited client of Verizon Wireless for years of which in those years I have paid over $21,for a sub par service.Jumping through rings like a circus pony is what I have had to do to keep my unlimited plan,they change their rules what seems to be like every month to knock me around in hopes that I will just give in and give up my unlimited plan.Unlimited for life should have been called unlimited for life if you can take every twist and turn we throw at you.New phone full price purchased,data being cut down to .12mb download-.19mbps upload,not being able to use the apps of my choosing or your breeching contract.I am shocked and disappointed in their Revdex.com high rating for I think anyone who has dealt with them know that this is a not true.I did not tell them to offer any of their services for life they chose to do that and as a good business they should honor that without having to be slapped on the hand by the FCC or make it a circus show to comply .The latest spit in the face is a recent advertisement that they are yet again offering another service for life,due to their past record they should never be allowed to offer anything using the term "life"in it again.I don't understand even in today's world how a company can treat faithful clients with such disrespect ,lie in advertisements,almost double the price of their originally agreed upon data price and still require the client to pay $a month for one line with data that is barely useable,sounds like robbery to me!

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They sent me a defective phone.........Do I need to file a new complaint. What they offered me was not what I got
Regards,
*** ***

Good Afternoon,
We have attempted to reach the customer by phone to discuss his concerns in detail and none of those attempts were successfulHowever, we were able to successfully make contact via email and the customer has responded to Verizon Wireless and explained that he has
chosen to switch to another service providerWe welcome this customer to return to Verizon Wireless and have extended this directly to the customerAt this time there is no further action to provide.Verizon Wireless appreciates the opportunity to address concernsSincerely,
Executive Relations

I am being charged an early termination fee of $ I never signed a contract but they say when I assumed service from my former employer's account to a personal account that I assumed their contractAgain, I never signed a contract but they say it was my responsibility to find the terms online(Is that legal?) I was told that I could cancel at any time and that I had a month to month agreement when I assumed the serviceWhat a scam! My call to resolve it was transferred at least seven times...and then Brandy told me it was my problem and I had to pay I will never use Verizon Wireless again

Verizon is HORRIBLE! my husband and I got on the Edge planWe could cancel anytime and owe nothing since we paid for our phones up front! About months later we switched carriersWe called Verizon not once but TWICE and also went to THREE different stores with the particular question " we will owe nothing if we cancel our service?" So after asking the question times , of which are supposed to be recorded, we canceled our serviceFOUR months later we get a bill for $1000!!!!!!! There was no description on the bill stating what it was even for!!!! So after calling and spending the better part of the day on the phone we got the answer....it was for our phones.....that we had already paid for!!!!!! It is now over a year and it is still not settledBuyer beware and stay FAR FAR AWAY from this company!!!!!

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Verizon Wireless
Executive Relations
June 23,
I am writing in response to the complaint forwarded on behalf of MsBeatriz G***. In the complaint, MsG*** states she returned his newly purchased devices to *** ***, Authorized Verizon Retailer, and cancelled serviceShe also stated she was was not given correct information regarding her planShe disputes the bill and requests the balance be zeroed outVerizon appreciates the opportunity to address MsG***’s concerns.
Upon review of the account, MsG*** established services and entered into a two-year Device Payment Agreement on March 7, MsG*** ported her numbers to another carrier and then returned the devices to *** ***While the services were disconnected, the Device Payment Agreement cancellation was not completedThis is because services were ported prior to the equipment return and the process could not be completedVerizon did not receive notification of the returned equipment and therefore, the Device Payment Agreement buyout charges were applied to MsG***’s bill
Review of her account and confirmation letters, MsG*** had the 12GB Verizon Plan and the monthly cost would have been $+ taxThis did not include $insurance and $Device Payment Agreements between the three phones Her monthly total would have been $257.56+ taxWe do not have details on what MsG*** was quoted
On June 23, 2016, I communicated with MsG*** to address her concerns and the above findingsI credited the three buyouts ($680.34, $and $632.27), the first DPA installments ($85.10) and the activation fees ($60)Credits total $and the remaining balance is $Due the large amount of credits, the balance will update by July 17, MsG*** expressed dissatisfaction, however Verizon position remains
Should the Revdex.com or MsG*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 8:A.Mand 5:P.M(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-####
Sincerely,
M
M
Executive Relations

I engaged Ashworth to investigate the cause of my basement leaks...two years after having another company repair a sewer line
*** *** *** *** ***
*** *** was my next call He was certain that there would have been tiles, and offered to dig a test hole to confirm this
*** ***
Thankfully I didn't spring for the recommended basement dig up!
The Ashworth guys reconnected my tiles in short order...and corrected some sloppy sewer line connections as well The efficient, friendly manner that they undertook this project was most welcome The cost was fair...with no charge for the 'test' hole *** *** I was able to get a 50% rebate on the sump pump costs from that company...thanks to Ashworth's encouragement and testimony on my behalf Thanks guys!

I am writing in response to the complaint forwarded on behalf of Mr*** ***In the complaint, Mr. *** states he disagrees with being billed for services after his wireless numbers were transferred to Verdana">another service providerHe also states he wanted his Jetpak internet disconnected on April 4, 2015, but was not processedHe is requesting an adjustment for all disputed chargesVerizon Wireless appreciates the opportunity to address Mr***’s concerns. I spoke with Mr*** regarding the above-mentioned matterIn the interest of customer satisfaction, I issued an adjustment of $in addition to a previous credit of $This generates a credit balance of $64.54, which will be sent via mail to Mr*** address on fileHe accepted the resolution provided and had no further concerns. Should the Revdex.com or Mr*** have any questions regarding this response, please contact me at ###-###-#### Ext: ***1, between the hours of 7:A.Mto 4:P.M(MST), Monday - FridayFor other account related issues, please contact Customer Service at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I want it on record that Verizon even after been reported to Revdex.com continue to have reps contact me who were very condescending and flat out rudeEspecially Amanda from the executive teamHaving reviewed the final offer made by the business in reference to complaint ID ***5, I find that it is would meet the $credit due to meTheir handling of this issue have been grossly inadequate, disappointing and lacking in professionalism
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I'm willing to pay the $as explained in the response from Verizon but I received a bill from Verizon today for over $and will not pay that amountI will pay what the representative stated in this response to the Revdex.com was what I owe total of $ This $was never mentioned to me before at all I have no idea why I would owe that much money If those are additional fees added to the fees and balance due of $I will not pay the tacked on charges
Regards,
*** ***

All required DMV registration documentation was hand delivered to DMV on 2/8/Please see our DMV Clerk's comments:
Ok everyone
this has been handled on February 8.*** personally walked this correction to a DMV field office.The deal was under Beach TransportationAt this point, the processing is going to be in DMVs hands which we have little influence onSincerely,
*** ***
Service Manager
BMW of El Cajon

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: this is breach of agreement, and charges put on my account are against lawThe information provided by customer care was differentI will take case to the consumer court
Regards,
*** ***

I attempted to use the verizon wireless cyber monday deal todayGet a free Pixel XL with trade in of a fully paid off eligible phoneThe problem is that verizon does not provide a list of eligible phones anywhere on the siteYou have to go through the whole order process to find out you are not getting a free phoneIn my case the Pixel XL would have been $100, I was trading in a Note Since they don't list this information I am forced to just trust themI assumed free meant free, not $